I stopped into there Express service area to get my passenger side headlight changed, they did that, they also double checked the indicator/parking lights for me, & realigned my headlights since the drivers side one was off. The employees were very nice, polite, and courteous towards me. They have a very nice waiting area for customers while they wait for their cars to get finished up. My car was finished with in about an hour or so.

Dom was great !!! I work in sales and I must say I just appreciate so much how he was not pushy and he went over and beyond to answer all our questions and his follow through to detail is spot on, we got the type of car we were looking for and with in our budget. He is a great asset to LCM .Bill was fantastic he made the signing process so easy and explained everything he was not in a rush and dedicated the time to make sure we had all questions answered.I have bought many cars and I must say this dealership is definitely matching the pace of the customer!! Will always recommend and will be back in the future!

Helpful staff. Held hard-to-get (of late) bike racks for us when we called a few days in advance--no prepayment required. Price we were charged was not what we were quoted--but they at least tried to help by applying a partial discount. We assembled/installed our bike racks in the service area and no one complained. Great waiting area with selection not beverages. Thanks to all!

Great car buying experience! They helped me get the exact car I was looking for. The entire process went very smoothly! Couldnt recommend enough!

Made buying a vehicle much easier. My husband and I definitely dont have perfect credit and am grateful we were able to get approved for the forester. Its a nice suv and we hope to get many years with it. The guys were nice to work with there and understand that life happens and not everyone has perfect credit. Thanks for giving us this opportunity. Subaru is a good quality vehicle and my parents had the legacy and outback and never had many issues. Thanks for the wonderful service and taking the time out to help us through this process. 😀

As you know, dealerships are expensive when it comes to vehicle maintenance but you get a piece of mind, value and the best service you can for the price at LCM Subaru. Everyone is awesome and helpful. Service managers arent pushy to make a sale but would make good recommendations when needed. Technicians are knowledgeable. Overall you will get a good experience as you walk in the door. Will definitely recommend.

We needed a car quickly and with the shortage they worked with us to find a solution to our dilemma. Very kind, courteous and thorough. This is the 4th car we have bought from them. Robert was very attentive to what our needs were

I’ve been driving my outback for almost 2 weeks. It’s a 2016 but it’s still awesome. I feel like this is the best car I’ve had.Jason is very friendly. He made everything move smoothly. He kept the environment relaxed and it was just a nice experience.Everyone who has helped me are all very nice and polite.

Today, I was on the highway and my tire was punctured. Luckily, I was close to my dealership and drove my car safely to them. My tire was completely flat and I did not have a service appointment. They took my car and fixed it up really fast! Thank you so much! C:

The Sales people are very interested in getting you the best deal on what you want. The whole team works to make the customer happy. Im very pleased with my Subaru Forester and am enjoying all the features.

From Sales to Service, everyone Ive dealt with at Lancaster Subaru has been so helpful and courteous. I love that the dealership will give you a loaner car so you dont have to wait around while your car is being worked on. They stay in regular communication with you about the status of your car either by phone or text. Other dealerships should watch and learn from Lancaster Subaru, they set a high bar for professionalism and customer service.

Lancaster Subaru is a fantastic dealership. They are there to help you out and very polite. I can’t stress enough how much I appreciate them providing a loaner vehicle when I take my car in. I have worked with other car dealerships and they don’t offer the same quality service as Subaru does.

Robert B. Is awesome! My car buying experience was definitely interesting, however Robert went above and beyond to make sure I was a satisfied customer. Bill was also great and personable. Overall my experience with LCM Subaru was great. I am now a proud owner of a Subaru Forester.

Took car in for a seat concern. After an hour,I was told my suspension was fine. I remarked that it was not the reason for my visit and the employee listened to my concerns and went on to investigate, promptly. Situation has not been corrected but the employee listened and responded in a timely fashion. Much appreciated; however, uncomfortable seat still exists!

Jeff was awesome at walking me through the features of my car and personalized my experience. LCM offers a zero pressure experience and doesn’t try to up sale you. The cars sell themselves, but the customer service really deals the deal. Bill walked me through my paperwork and didn’t push higher warranty options just because it benefits LCM. All team members respected my choices and opinions which is very valuable in a car dealership! Thanks again for everything!

Stopped by the Express service lane today for a routine service. Had my Border Collie with me, and we were treated very well while we waited, which took very little time. They seem to get it right on all levels of Service. The waiting area in clean, and quiet with very friendly employees. This was just one more outstanding experience at LCM Subaru. Thanks guys.

Battery went dead. Called LCM thinking it was under warranty. It was. Took me right in and replaced my battery. Great service.

This is a great place to buy a new or used car. Everyone there is super friendly and there are no pushy sales people.

I did this not because good job was don, but to not to make negative impact any one at any circumstance. let that others do, my car wasnt done and the estimate was bad, professionalism was poor ... but who cares ! days passed parts are ordered while patching tire easily your tech asked me to buy new tires, well, I took my car to pep boys and patched by $18 only. two tires, breaks, oil, and inspection cost $1665 at your shop, while I paid less than $500 at pep boys. really really professionalism and responsiveness are major areas you guys need to work on. wrong estimate and wrong diagnoses are what I saw at your shop, I didnt let you guys do my car cos of above, I took somewhere instead and never come to you shop ever and ever. I will never own Subaru after the one I own so good luck !!

I just purchased my 5th outback from Lancaster county motors. I have always received excellent service from LCM and look forward to many safe happy miles with my new outback. Thank you Eric and LCM!!!!

Just had my Subaru serviced and inspected (2 months late). A small problem(not being able to remove key from ignition) was fixed during the visit. Had my complimentary bottle of water and relaxed with my knitting in the very clean comfortable waiting area. Always a thumbs up for Subaru service.

Great service, friendly staff, and wonderful experience! Highly recommend for any service or sales.

It was my first time buying a car, and I live in another state. I expected the process to be much more difficult than it was at LCM--the staff took care of everything and made it all very easy. From sales to financing everyone was friendly and professional. And the car is perfect!

Bought a 2021 WRX recently. Great car! The sales process and the information that Andre provided about the car were thorough. After a little back-and-forth, we had a deal. Had an issue with my registration after making the deal and LCM resolved it quickly and fairly. Would buy here again when the time comes.

I purchased a Forester from Subaru and Jeff was amazing through the whole process. I can say to this day I am still amazed by my purchase.

Was a little disappointed that a simple tune up, actually less than a tune up, took a day and a half. I wasnt made aware of this until I contacted the dealership. Im sure they could have and should have contacted me hours before. I had to make an extra trip to come back and get a loaner. Was offered absolutely zero compensation. When I came back to pick up my car, I asked that one of the service guys review my invoice with me because the one posted online was different than the physical paper copy. (Once they found the invoice. Nobody had a clue where it was.) He was far less than interested in helping me review it. Definitely will not be back here again.

Staff was amazing and made the process very comfortable. Robert was top notch

Andre was fabulous to deal with. Walked through everything and showed me all the bells & whistles. Answered all mine and my husbands questions. Very polite & professional. Highly recommend him and this dealership!

Prompt, grasp of service needs, thorough explanation of services performed. Positive attitude.

Gary was great. Took the time to come in on his day off. Very knowledgeable and personable. Felt very good with my purchase#!

I was impressed with the cleanliness of all the vehicles I looked at on their lot. The vehicle I bought was hard to find and it ran great, so an easy decision to buy. The sales staff were very quick in getting me through the buying process and worked with me well keeping it in my budget. Id certainly recommend my friends and family to shop for a car there first. I had an excellent experience.

The subaru dealership always keep me updated on the status of my vehicle, have loaners available and repair my car in a timely manner. 10/10 recomend.

Outstanding customer service. Fair and friendly. Would strongly recommend. Gary at Subaru dealership was fantastic!

The entire team went above and beyond to provide the car that would be the best for my family. They worked extremely efficiently to make it happen quickly and easily. I was impressed and I am very pleased. Thank you Jason, Ronnie, and everyone behind the scenes!

If I could give more than 5 stars, I would! This was my first time purchasing a car at a dealership and I will say I was pleasantly surprised! My salesman Jason was very easy to work with and valued what I was willing to spend. Kelly was also a pleasure to work with. She made the financial part so incredibly easy! They each made my car buying experience so lovely, and they weren’t pushy whatsoever at anytime. They truly wanted to give you the best deal possible! I highly recommend this location! Can’t say enough good things!Thank you so so much, I’m absolutely In love with my new Subaru!

Great dealership. Courteous staff. Waiting room is top notch. Advisor did an excellent job explaining the findings and recommendations.

I purchased my vehicle here and have had it serviced here from the get go. The facility is top notch, but the people are what makes them special. I can truly say that I have never had less than a great experience. They know their product and do what they say they will, when they say they will. I drive almost an hour to take my vehicle to Lancaster County Motors and its worth it to me!

I am very happy with Lancaster County Subaru. After buying my Crosstrek from Jeff Ober, I have come back for all maintenance and state inspections with Colleen in the Service Department. During the pandemic, I felt the organization (& its customers) has been very responsible to follow CDC guidelines which makes me feel safe and respected. Everyone that I have met or done business with have been professional, helpful, and pleasant.

They helped me get the payment range I was looking for, with great options ! All the staff are awesome nothings more important then you while youre there. I enjoy their service so much I came back to upgrade my Subaru!

Very efficient car service drop off and pick up. A Subaru employee is always around to answer questions and direct you. Car service, maintenance, and issues are explained thoroughly prior to work being performed. Also love the complimentary vehicle option. It’s definitely the most organized dealership I’ve been too.

LCM has excellent customer service! They were quick to get my car in and serviced. They are up front about wait time and work hard to minimize how long the wait is (especially if you have kids 🙂). I highly recommend this place and their vehicles.

I went in for an unscheduled walk-in state inspection and regular service (oil change, tire rotation, etc.) on my 2020 Forester. A service desk team member checked with a mechanic to see if they could fit me into the schedule. Fortunately, they did and I was back on the road in an hour and 15 minutes.

Expedite your service, very professional but at the same time friendly. Your business is important to them.

Subaru knows Subaru. The repair liaison took the time to explain the importance of the recommended work. Professional and courteous employees all around.

Absolutely amazing. I’m pretty much a brand new driver and have no credit established on my record and they helped me out tremendously and got me exactly what I wanted for an amazing price / rate (with a good down payment) would 100% recommend. And Shout out to Jeff for being an awesome friend through the whole process.

Just had my Outback serviced including a new fuel pump (recall) and 40,000 oil change. The loaner car they gave me was great and made the process much easier! Thanks!

It was a pleasure dealing with Steve. He was knowledgeable and very patience with the process

Robert Barkley is an excellent salesperson. He is personable, knowledgeable and thorough. I felt very comfortable working with Robert every step of the way. When an financial issue developed, Robert worked even harder on my behalf to rectify the problem. Today, I am the proud owner of a 2021 Subaru Crosstrek.

Purchased a pre owned Cross Trek and had a great experience. Very friendly and knowledgeable sales person. Highly recommend.

I am amazed that the new car buying experience at Lancaster Subaru has been perfected. This is the second new car I have had the pleasure of buying from Jason. It is nice to be able to buy a vehicle instead of being sold one. They are so helpful with any and all questions.

I had a great experience with LCM and my rep Austin. I bought a used car 3 weeks ago and took the car back for some extra repairs. Everything was handled at no charge and they gave us a loaner car to use as parts had to be ordered. Very happy with the support they gave us. Thank you LCM!!Kim K

I needed to get my Subaru inspected and the oil changed and a few other things checked as well. It was wonderful that they gave me a loaner car so I didn’t have to wait around. Everyone is kind and friendly as well as professional. It was a great experience!

My car buying experience was exceptionally positive. Robert Barkley is personable and engaging. I literally enjoyed every aspect of the purchasing process. I love the look and quality of my new Impreza Sport Wagon. I highly recommend Robert and LCM.

My sales person Michael was helpful and informed about there inventory. There was no pressure to make a decision and he showed me a lot of great options for my price point. I’m very happy with my legacy.

I was so disappointed that when I both dropped off my car for service and picked up my car a few days later, not one person working in the garage offered to help me manage the transfer over to the other car. I had my 2 1/2 year-old with me who I had to manage while also transitioning his car seat into the other car, along with his gear and mine. Cars were coming in and out of the garage, and it was nerve-racking to make sure he was safe, while simultaneously moving the seat. When I looked up to see if anyone was around to help, BOTH times, there were two garage staff standing and chatting with one another. Not assisting other customers, just standing and chatting about their personal matters.When I dropped my car off the first day and rolled down my window, the man who received me cut me off mid-question as I started to ask about transferring my car seat. “Tell them inside,” he said without even letting me finish what I was going to ask. He came off quite rude, and I was disappointed that from then on, I did not have the kind of customer service I have come to expect from this dealership. Everyone inside was kind and professional, but I have no idea what is going on in the garage. Customer service, and honestly, just common human decency, should start from the moment you pull into the dealership.

I always take my car to LCMS, because they have my back in service, and professionalism.This is my 3rd Subaru Forester.When I needed a engine replacement, they helpedPay the cost. Which was greatly appreciated.Thank you Christopher.And thank you Jerry for a good deal back 2011.This is my retirement car.

Andre was a great representative to work with! If your looking for an amazing car and an amazing crew to help you through the process - I highly recommend LCM!!

Cathy greeted and welcomed me upon entering the Subaru dealership at Lancaster County Motors . She was immediately comfortable to talk to and responsive to my requests . She was willing to listen to me and answer my questions and even gave me her personal phone number so that I could text her with any updates to my pending purchase. Cathy came in on her day off because that was the day that best works for me to close the deal on my brand new 2019 Subaru Forrester thank you Cathy!

I brought my Crosstrek in for a few issues last week. LCMS gave me a loaner car which was so vital as I needed a way to continue to get to work, and let me drop the car off early since it was more convenient for me. Chris called a few hours into my appointment to let me know what was going on, and it turned out one of the repairs was under warranty, so he helped me get the info I needed for that which really took my total cost down. They made a huge effort to get it done for me that day, even though I had a loaner car and could have waited longer if necessary. Chris kept in really good communication with me and I felt confident having my car there. We’ll see how the repairs hold up over the next couple of months! Really pleased with my experience here, and a big thank you to each person who helped get my car checked in, sign out the loaner, fix my car, and get me checked out quickly and easily. Will definitely be a return customer!

Whether its a quick service or a drop off now and pick up later, the staff here is always warm and welcoming. The guys in the garage that help you park are a HOOT! If you do need to wait in their lounge area, its quite cozy. They take very good care of my car and me - and I appreciate the free car wash with each service. I am a Subaru girl and LCM is really awesome!

I arrived for an appointment regarding a recall. I was taken right away. After a short wait, the service man came to say that all work was done and explained everything was all right, no recall issue was found. I was glad to hear that. I was given a car wash voucher and was in my way in under 45 minutes. Everyone was friendly and polite.

Overall the facility itself is pretty nice. But their lack of mechanical skills is very poor. They are a Subaru dealer, they specialize in Subaru. I was told that they did not know whats wrong with my car because there was no check engine light. They acknowledge that theres something wrong but are unable to diagnose without a check engine light. They didnt even bother to take a guess or even look at it. I was told to come back if the check engine light comes on. These new mechanics are definitely not like the old school mechanics. Guess Ill have to find a small local shop that specializes in Subaru

Gary was a very thorough, knowledgeable, and helpful sales person, and I would definitely recommend him to a friend. The dealership seems very well run. I’ve never owned a Subaru so I’m hoping I love my new crosstrek as much as other people do! I’m also glad I scheduled an appt to go back in a few weeks to go over all the safety features, etc. That’s all kind of overwhelming.

LCM Service really listens and treats me like a valued customer. They really understand how intimidating the process can be, and take care to put me at ease and keep me apprised of the entire process. Very professional!

Professional great service very satisfied.

Friendly service people and exceptional quality workmanship

Took us on time and finished in a timely fashion

It’s always a pleasure dealing with the employees at LCM. They treat you with courtesy and listen to your needs. They offer advice and suggested service without being pushy. We will continue to go there for service and future car buying. Keep up the good work.

Called with engine light problem n was greeted by a understanding person. Said to come in, n went right in to find out it would be over 2 hr wait. Fine, waited to find out that they would fix in 2 weeks! I am retired n could go n would go anytime! Anyway, waiting 2 weeks is too long! Have not been real satisfied with them n that did it.! Looking for another garage, which does not make me a satisfied customer. However, would recommend the Subaru dealer in York! That is we’re I purchased suv because even at buying was not happy with Lancaster. Too far to drive for service but I might!

Gerry was the very best salesman I ever had. So informative and took his time. LCM you are fortunate to have him!

Everyone there is very friendly and great with communication. I took my car in for inspection and for my 60K service. They were all communicative and Derek was very nice and answered my questions quickly. Always appreciate the quality of Subaru Service!

Our salesman, Andre, was a pleasure to work with. He went above and beyond to find my son his first new car, WRX. He answered all questions in a timely manner and even texted with us over the weekend and evening hours, answering our questions. Andre is professional and easy to talk to. I appreciated his candor when speaking with my son and the personal connection he made.Additionally, my experience with business mgr. Mike Lincoln, was positive and refreshing. I felt he was very upfront and honest. I’m very happy with my experience at Lancaster Subaru!

My wife and I have gotten our last two vehicles from LCMS. We could not be any happier. Our first vehicle was used and we have had it for over 6 years now. Aside from normal wear and tear maintenance over the 60,000 miles weve driven it, we have never had the car break down or give us any issues. We recently purchased a new 2021 Subaru Forester. It is amazing and we absolutely love it! My in-laws also just bought a Subaru Outback there.The best part of the experience is Gary T. He is a non-pressure salesman who really keeps your needs in mind. He encourages you to try different vehicles to compare and make sure you get the right one for you.If you are looking to buy a new car, do yourself a favor, go see Gary.

LCM Subaru kindly checked my issue of frequently losing air in the tires I bought there and didn’t charge me. :)

I purchased a vehicle back at the beginning of the year and told the salesman my biggest thing is response and taken care of me as a customer.. the DVD player does not work in the center an e-mailed the salesman about it and have not had a response back from the dealership.. I bought a 2016 Suburban LTZ fully loaded.. for as big as this dealership is I would expect more..

This is a great crew of people! Our salesman Robert was extremely knowledgeable and answered every question we threw at him.

Dom was amazing no pressure from him . Enjoyed very much working with him. We had had an amazing experience! Thank you Dom!!! To all there thank you .

Amazing Service. Jason was extremely professional and quick. Couldn’t have been any better of an experience.

Great experience working with Rick. Would highly recommend him and all the folks at LCM. Very happy with my sale and would shop here again!

Service was timely. Check in was seamless. Everyone was very courteous.

From the moment we stepped foot on the lot, Robert was a true resource for my wife and I. He was extremely professional and knowledgeable about his product, while also giving honest feedback about pros and cons of each model that we looked at. Never once at any time did we feel rushed to make a decision. He very clearly walked us through all of our buying options and I felt extremely comfortable with the decision we made.Thank you Robert!

Was not kept up to date with the status of the repair without my calling every 24 hours to check. I was charged for emission inspection when should have been exempt; however, once brought to their attention it was rectified. Have been having the same exact noise for over 2 years. This is the third strut replaced in 3 years. Did reimburse the repair charges when questioned.

Lancaster County Motors was able to handle a couple of matters that were not a part of our service visit. They handle both issues in a timely manner.

Dropped my car off Wednesday around 5 for my 7:30am appointment on Thursday. Got a call around 3pm on Thursday saying they had just got to my car and started working on it and that I wouldn’t be getting it back until the day after. And that they were going to leave it on the lift over night so they could finish first thing in the morning and my car would be done around 11am. I got a call around 11:30am today stating they STILL haven’t touched my car. I was only getting an oil change tire rotation and the rear differential fluid changed and I think 1 other small thing. There’s no reason why it should have just sat there not even being acknowledged. I told them to forget it that I didn’t have anymore time to wait that I had already missed 2 days of work for my car not even to be worked on. If they were busy at the time with too much work why even schedule me a appointment? Terrible service. I’ll never return.

My experience at this Subaru dealership has always been great. The staff & mecanics are courteous and explain all options. Waiting area is comfortable. I highly recommend.

Friendly staff and excellent work. Great place to sit and wait for your cars service to get complete when its not complicated. Plus, the coffee bar is amazing (especially since its free).

Service was great. Car was clean and service well done. Greeters in the garage were less than friendly. They need some training on being courteous and cordial.

Always a good experience, just wish the courtesy car they loan me had more bells and whistles than my own (crazy space car) Impreza Sport.

I dropped my Subaru Legacy off for an 8:30 AM appointment. Derek Scott texted me that he was my contact at 8:40 AM. I told them I’m not in a hurry but would like my car early afternoon. By 3:30 in the afternoon, I hadn’t heard anything so I called Derek Scott. He replied with a request to keep my car for the next day. I said absolutely not. Then I got a text from Derek saying, Sorry for the delay, I apologize. Your keys will be with the receptionist. Did this mean that they’re not doing the inspection? Who knew? Poor communication! I called the service manager with the above. They said that they will talk to Derek and get back to me. I never got a call. Later, Derek Scott called me to say it would be 45 minutes until my car was done. Yes, my car was finally inspected. Communication isn’t the best at Lancaster Subaru.

Gary at LCM was fantastic. He was knowledgeable, trustworthy and helpful. Not pushy at all. I would highly recommend LCM and use them again.

This is a great dealership who goes out of there way to make sure your vehicle gets fixed properly and in a timely manner as well, but the communication could be better. I was told I would get a loaner vehicle while my car was being fixed, so I drove the whole way there and found out that was not possible, obviously I was frustrated, but I understood the reasoning for it. They did get my car fixed properly, so Im satisfied, just the commutation to customers could be better. Thats my only complaint. I do recommend this place to other people. My car runs great and the issue is fixed.

I had to take my car in for service and was treated with kindness, professionalism, and very friendly. I would recommend this place to others.

Took us exactly on time, did the inspection and service promptly, and explained details thoroughly.Great place to deal with.

Derek from the service department and Cameron from sales are simply amazing! As stressful as car problems can be, they made me feel so heard and welcome and understood. They are so generous and caring. I would never want to take my car anywhere else.

Exceptional service, great snack and drink options while car is being worked on. Great areas to work if your working from a computer. Also subaru has a really incredible coffee machine that simply went beyond my expectations for.. well... any coffee machine on the planet. Besides that, the time it take the workers to finish my fathers car was incredibly fast and was done well before the on time mark. This is an incredible place that feels genuine and amazing compared to other car dealerships Ive been too

All aspects of the service process from scheduling to check-in to maintenance to pick-up were exceptiomal. Outstanding customer service.

Stopped by today for oil change. They were able to squeeze in my inspection with a short notice. Derek was very professional and responsive.

While traveling on a weekend vacation we had an issue with the tires on our Subaru Ascent. We found Lancaster County Subaru online and Christopher was so helpful. He had the issue diagnosed, options for us and got us back on the road very quickly. He even made sure we wouldn’t miss our next reservation. We’re thankful for the service we received while in an unfamiliar area!

Gerald was awesome- not pushy and very informative throughout my car buying process. His sales manager was extremely irritating so if it wasn’t for Gerald I would’ve went elsewhere. Thanks Gerald for the awesome service!

Used express lane for oil change and tire rotation. Was in and out quickly and had a great experience.