I have a Jeep compass and my back window got stuck all the way down. It was to rain that evening. I had already been to 4 other places including a Jeep dealership. I was desperate as I don’t live in a good neighborhood either. I came at 4:50pm and asked if someone might be able to take a quick peek. The gentleman looked at and said “let me take it round back and have them take a look.” They had my car for some time. He drove it back around and the window was up. Thank you God. I asked if I owed anything for the time. He politely declined and told me to have a good day. Thank You so much for all you guys did. God Bless.

Many thanks to Jess Eppley for making my car buying experience outstanding. I purchased a 2017 Fiat 124 Abarth and could not be happier with the way she professionally handled the transaction. The car was delivered in pristine condition (Im fussy, too) and every part of the sales experience and delivery was exactly the way it should have been thanks to Jess. I would highly recommend her as a sales associate.

I cant say enough how much I appreciate the service that i received from Dean and the rest of the staff. After I took delivery of a vehicle, I discovered an issue and thought I was going to be stuck, but Dean stepped up big time to get me into another vehicle. This level of customer service is definitely not found at all dealerships. Kudos again to Dean and Rafael for their understanding and willingness to work with me to ensure that I was satisfied.

We found the last manual 2020 fiat spider 124 in the colors combo that we love at Lancaster Dodge Ram Fiat. We drove almost 3 hours to get to the dealership to finish paperwork and pick up the car. The whole buying process was above and beyond! We started the buying process over the phone and online, and then finished it up at the dealership 3 days later. Dean and Ruben were honest, genuine, and top notch with customer service. We would make the 3-hours drive over and over again just to do business with the Lancaster Dodge Ram Fiat team. Big shout out again to Dean and Ruben! Thank you again for helping us getting our new toy - we are having so much fun! Im sure well see you guys soon!

I want to give a shout-out to Ruben Jean-Louis and Dean Pugliese. From the initial phone call until me driving off with the car, they made the experience painless and really enjoyable. I am a person that does not trust dealers or expect little from them, but they are in fact different. They changed my mind and made my 2 hr trip out there worth every minute. Thanks for getting me in this beautiful 2020 Hellcat. Also, thank you for not trying to low ball me on my trade in. I will definitely drive out here again when I make my next purchase.Thanks Ruben! Thanks Dean!Manny

Was in town visiting Hershey Pa. My Fiat 500 driver side window was stuck in the down position. I called and spoke to Kristie in service department. She said they had no appointments for two days, but bring it in and we will get window up for you. I drove there and Kristie work me in to get window up. Not only did she get window up, but totally fixed so I did not have to come back. This was awesome!!!! Thank you!

Recently purchased a used car from Lancaster Dodge and worked with Rafael. Had an excellent experience. All questions answered promptly and settlement was only a few minutes. I much prefer to purchase vehicles from smaller dealerships vs the mega dealerships. Always better service and no high pressure sales tactics. You should consider Lancaster Dodge when in the market for a vehicle and ask for Rafael.

The perfect truck buying experience! I could NOT be more happy! I found the vehicle I wanted online and reached out. I was immediately responded to by Ron Shertzer. If you want to buy a Ram vehicle Ron is *the guy* you want to find. He is a straight shooter and will work with you to buy the vehicle you want. He will get it done. The very next day I drove literally 100 miles to pick up my vehicle because of how easy Ron and his team made the process. Dean Dino the finance manager is wonderful and down to Earth. These guys know that they are in the business to sell vehicles and not give you the run around. Car buying has changed, people arent tire kickers anymore and these guy understand that. My only regret is that I cant give them 10 stars since I can only leave 5. Thank you!

Very friendly and helpful. Jess was our salesperson and she stayed late at work to make sure we got the truck we wanted at a price we could afford.

The sales area was amazing! We live 2-1/2 hours away and was on the phone with Ron the whole time and he went above and beyond with all the help! We spent about half hour signing the papers and we were good to go! The fastest car sale!! Shoutout to both Ron and Dean! Another happy customer! We will definitely be coming back! Thank you!!!

Drove 3 hours to purchase 2019 Dodge Ram. Jeff, salesman was knowledgable and helpful. Entire team from Sales Manager to GM was terrific. Arrived in the morning, drove home with a new truck in the afternoon.

I had a wonderful experience with Ron at Lancaster Dodge Ram Fiat as I worked with multiple dealers in finding a new truck. I spent several hours at this location looking for a Ram 1500, test driving, and having numbers drawn up. When the numbers were out of range of my budget I moved on to look elsewhere.I ended up calling Ron a few days later to ask about a different model. He bent over backward to get numbers around in 1 hour and find me the best deal possible. He was even ready to come into work on his day off in order to let me test drive the new model I was looking at. Inevitably, I was able to find another deal elsewhere since I was shopping around, but my experience was great at this location. Be sure to see Ron! He will take care good care of you and consider all your needs and wants as you look for a new vehicle.

First time working with Lancaster Dodge and had a great first experience Ron was my sales guy and he was excellent very well spoken and knowledgeable he really gave us the white glove treatment. To be honest Ive bought alot of cars and this has to be hands down the best experience to date.Thanks again Ron

My wife and I were looking to get a new Ram and we contacted a lot of dealers online. Lancaster Dodge gave us the most time and effort to gain our business. We were treated very professional during the whole process. Dean, Doug, and Rafael were all great to deal with. We will be back for sure!

What a great car buying experience at Lancaster Dodge, 2 thumbs up for salesman Rafael. Thank you for everything. You did good 😁. And I love my Jeep, it’s everything and more than I wanted. Super happy!

I purchased a 2019 Ram 1500 from Lancaster Dodge in late January. If I say a smooth transaction that wouldn’t do it justice. The salesman Nick went over and above to get me the deal I wanted. Everything was done over the phone and I was in and out within an hour with my new vehicle. The general manager explained everything and didn’t try to up sell things. Seems like an honest place to do business.

Terri is always a big help in getting me scheduled, even on short notice. Always pleased with the service and honesty here. The BEST!!

I brought my Jeep here for service a few days ago. I’m very pleased with their honesty and communication. They didn’t try to over charge me or add extra repairs to my vehicle, and even took care of a recall that I wasn’t aware of. Thank you to Kristie for letting me know exactly what was going on with my vehicle and for making things clear and concise!

Recently bought a 2016 Ram. This was my first time buying a truck online and wasnt really sure about it. It was truly a great experience. Rueben was my salesmen and he went above and beyond. I drove three and a half hours and it was worth every second. Great dealership and team! I would definitely make the trip and buy from them again.

We literally had the best experience buying my sisters car today! Everything was explained very well. We didn’t even have any questions to ask because they covered everything! They had all the paper work completed before we even came to pick up the car. Ruben and Dean both helped us and they were both very professional and very nice! They both did everything they could to get us the payment we needed. I couldn’t have asked for a better experience. :) highly recommend this dealership!!

Contacted them through the website, spoke on the phone and had a deal within 20 minutes of arriving at the dealership. Excellent trade allowance and sell price on their car. If you want a good deal and no games see Rueben, Doug and Dean. Loving my new Scat Pack Charger with drag pack. Thanks Guys!

Was in the market for a car for months, dealt with many dealerships and finally got a great experience dealing with Ruben and the rest of the sales team. They hooked me up with the car I wanted and worked with me so I was able to drive off of the lot. Very satisfied with the car and also the car buying experience.

Terrible dealer to deal with. Went in looking at a specific truck ( 05 3500 diesel) to buy and trade my other one in. now the truck I was looking to buy was one thats hard to find on decent shape since its used and older and fairly low miles. well orginally was told my trade in was worth only 900 dollars when in reality it came out to be almost 11k. was told they ran the numbers wrong and it was a mistake. ok I get it mistakes happen time to move on. well next the truck that was sitting on the lot never had been ran through there shop yet so I had to wait for that before buying and taking ownership. originally was told it would take about 3 to 4 days. well that was July 30th and I wasnt actually able to til August 19th. 21 days later. unacceptable If you ask me but once again a hard truck to find or I would of left. well after taking ownership found that it lacked on power severely and had a boost leak. now Im a diesel mechanic so I know what to do. upon figuring it out found multiple loose clamps from the dealership where they just were working and one broke from being tightened down to much. also found the turbo waste gate leaking. now I get it was bought used but they were just working right there and did that themselves. called in and the sales lady jess pretty much told us she couldnt do anything about it and as it was used and as it and to call the service manager. well no response from him or the sales manager. I only had put 250 miles on it to that point as well. so stay away. bad service department and bad sales as the information and communication is not there at all.update: can get a response if you post a review but not an actual call back from them. they say they put all this money into it but it was left with problems because of a 6 dollar clamp and 150 dollar waste gate actuator they broke. All something that they did from neglect and poor quality work. same as leaving the other clamps loose for the air cleaner housing. hate to post negative reviews but trying to save someone else the troubles I went through. and them saying they spent money to get it up to selling standards well they have poor standards and I wouldnt buy anything that hasnt already been through service from them if you have to buy there atelast.

Had a great experience. Buying my first new car. Jeff, was very knowledgeable and made me feel welcome. The finance department took the time to explain things and answer questions.

Jeff made sure I was able to come in for a test drive as soon as they dropped the price on a Subaru Crosstrek. He was extremely helpful throughout the entire process. I got all of my questions answered and then some! Doug and Dave helped me understand the trade in and financial processes since this was the first time I bought a car on my own. I’m so happy with my experience here and highly recommend working with these gentlemen on your next vehicle endeavor.

Amazing experience and super friendly staff. Ruben was honestly the nicest salesman I have ever encountered in the 20 years I’ve been buying vehicles. I’ll be recommending this dealership to everyone I know.

We just bought a car there this week! Great place to get a car! Great group of guys! Very helpful. Nice cars. Thanks Doug, we love our car!

Just took my son shopping for a car after his 2015 Charger was totaled while parked in front of our house. Even during a frustrating situation such as this, Doug Herr made this an amazing buying experience and my son got a beautiful Certified 2018 Dodge Charger. The finance manager was just amazing, I have worked in the car industry in my prior life and I have to say that his explanation of the paperwork and fair pricing that we received for extended warranty and wheel and tire pkg bar-none was by far the best experience that I have ever had. Keep it up guys this is what buying a car should be.Thank you so much for making a bad situation great

So far not a good experience with the customer service center this morning. Have a problem with a headlight lamp not working, a recurring problem which about a year ago was an expensive repair. Scheduling an appointment the lady actually laughed at me as if its some kind of joke.Whats with people? Just make an attempt to be nice.

Everyone involved with my purchase was fantastic! From Jeff, my salesperson, to the finance department, and the technicians that quickly prepped a newly delivered vehicle for me to drive home. One of the reasons I chose Lancaster Dodge was because they have very few negative reviews compared to most dealerships. They did not disappoint, and certainly have my praise.

My wife and I showed up Saturday afternoon to look at her dream car, a Subaru WRX STI we found online. Immediately, Rafael invited us in, introduced himself, and asked if he could assist us. We told him what we were looking for, and right away he brought it out for her to test drive. He was very personable, professional and courteous, as was everyone we met during our visit. Before we knew it, we were handed off to Dean to go over financials, signing papers and getting my wife a great deal and her dream car! They were very fair with our trade, and got us a great rate with our credit union. By far the best car buying experience we’ve ever had. Looking forward to dealing with them in the future for any service needs, and even another vehicle when we have the need. Great job Lancaster Dodge! Well done indeed!

We went there for service on an electrical problem. It was a holiday weekend and, though already booked, the Antonio in the Service Department squeezed us out of state folks into their schedule. Our service tech, David was terrific in taking the time to thoroughly explain everything he did and, recommendations for future maintenance. One of the best dealership service departments weve been to.

Just picked up a late model Jeep Wrangler. Totally satisfied with the vehicle and the entire buying process. These people are very fair and easy to deal with and do what they say they will do. Good enough deal that we drove almost two hours to do business here. Thanks guys!

Recently bought my first car there. I was very nervous about this process. Raphael made this entire process incredibly easy and answered every question I had no matter how stupid they may have sounded. I love my new car thank you!

Staff was friendly, but facilities are very dated and dirty. Not one staff member wore a face mask during a pandemic outburst lending the environment as unsafe and unsanitary. I will not return.

I just purchased a new dodge ram yesterday and our salesman John H. was absolutely the best all around salesman Ive ever dealt with!!! I fully recommend this dealership mainly because of Johns knowledge of the vehicles and for going the extra mile to make this a great experience!! Also the sales manager and other sales people were also friendly and polite, and the finance person did great job as well !!!

Great experience with this dealer, and sales consultant Rafael. We came from quite a distance to look at a potential car for purchase and he kept in touch with me as promised until we got there. The process was hassle free and easy and I felt that they were very fair on pricing and trade in. Rafael was extremely attentive and we breezed through financing with Dean. Really nice people all around and a professional atmosphere without being obnoxious like most dealers. I love my new used car - it was well worth the long drive to get it.

My husband and I bought a Ram truck there, and EVERYONE was so kind, considerate, and welcomed us to the showroom! Rafael was wonderful!!! So polite and really on his game!!! I highly recommend this dealership!!!! Quality vehicles and quality people!!!!

I had such a great experiance. Loving my new car, they answered all my questions, and helped me get the best deal. Stayed after hours on a Saturday until all paperwork was completed. Ive delt with others in the passed who requested I come back the next day to finish up. So this was great!!. Go to Lancaster dodge and tell them I sent you!!.

Andrew Harris was our salesman. He was professional, listened to our needs and found a vehicle that suited us. I cannot say enough about how happy we are with the process of purchasing a vehicle here. I will always be over here now, especially when we are so well taken care of. Thank you Andrew Harris and Lancaster Dodge!

I recieved a good price on a vehicle that had been on the lot for a year as an end of the year deal. Salesman seemed preoccupied when I went to pick it up. Salesman delivered the vehicle with only 3/4 tank of fuel. Blamed it on his card. Mentioned it again and he said, bet your trade doesnt have a full tank. Finance person was great, very informative. Vehicle broke down after less than 24 hours of ownership due to a defective part. Loaner truck smelled like fast food and cigarette smoke. New vehicle was in the shop for four days waiting on a part. Got the vehicle back and they didnt even bother cleaning the hydraulic fluid off the frame. No one expressed any sympathy for the inconvenience. Then the salesman starts harassing me by text message for low scores on the review. I have bought 14 new cars, 10 of them in the last 5 years, and this is one of the worst experiences.

They have two buildings there, fairly large, however they only use one ?The building they use is to small for their operation.They really need to update .They get in just enough new vehicles to make you stop .The stuff is friendly and not at all pushy .You have to found them, they always seem to be busy .The people working in the parts department and garage, are on top of everything and are also friendly and care about your needs.Great people! To small facilities, screaming for a update.

Exceptional service! total was well under the estimated quote and found two recalls I wasnt aware of! From the initial appointment to the multiple calls on status, needs and completed and ready calls, Terry was a great advisor! Thank you very much!

Took our Jeep in due to a misfire. I had changed spark plugs and a coil pack, but still had not fixed the issue. The team at Lancaster Dodge was very detailed in their approach to solving very rare and difficult to pinpoint issue. Dennis, the service manager, was very informative and helpful throughout the entire process. They made sure that when we did get the Jeep back that it would be running perfectly. They did an amazing job and Im very happy with the work!!

Where to begin. Buying the car here wasnt to bad. The warranty was just a waste. Had an idling issue with the car. So took it in for service. They had the car for a week. Changed a vacuum hose, changed spark plugs and inspected the car. Got the car back and headed straight to work. And it did the same thing it was doing when I took it in. Called them back and set up a second appointment to take it in. They kept the car for another week. When I went in to get it back the manager came to talk to me. He said they couldnt figure it out and I would have to take it some place else to have them fix it. Went outside to leave with it and it didnt even want to start now. So after a week all they did was make it worse. How do you inspect a car that has an issue every time it stops. Worst service department.

I am the proud owner of another Fiat. I recently purchased a Fiat 500 X Trekk. I am very happy with the professional and courteous service from Nick DeLarso in sales and Doug Herr in finance . Nick was knowledgeable with the models I was considering. Doug was very helpful in searching and explaining my financial options to me. I am always pleased with the service department and usually speak with Terri Caruso. Dean Pugliese (not related) has a great team here from the service department, the mechanics who keep the cars in shape and sales department!! Thank you all!!.

I worked with Antonio when purchasing my new Ram 1500. Antonio is a very dedicated salesman and is very passionate about his job. He and Steve were able to get the truck I wanted and gave me a great deal! Highly recommend working with this dealership.

I have bought a few trucks from them. A little slow.. But over all very happy. Too many recalls moved on to land rover

The service department for making every effort to see that my sons truck repair was completed these past few weeks. Their persistence & patience with helping us diagnose his recent truck issue was superb. Extreme professionalism and courtesy from this service team & the entire time was given to us . A great service team and it’s just another reason why I continue to look to Lancaster Dodge when I need to purchase a vehicle.Please extend our gratitude to the service dept leadership for a professional job well done representing you dealership.

I would just like to say I’m three hours away from home when o bought this truck. The service here was amazing. I would like to say thank you to Andrew Harris on the great service he gave me on making this purchase. If anyone is looking to buy a truck, this is the place to do so.

Great service department, just taking care of your vehicle, never trying to sell obscure services. I wish more service departments were as trustworthy as they are.

Great dealership!! Would definitely buy from them again. Everyone was pleasant to deal with, knowledgeable and helpful. We looked at quite a few dodge dealers, in fact every dodge dealership within 200 miles of us that had 3500 duallys - and this place by far was the best in all aspects and worth the drive! Love our 2016 Ram 3500 Laramie.

Excellent service! Staff was friendly, sincere and knowledgeable. Bought a 2014 Ram 1500 Big Horn and couldnt be happier with it. Thank you!

Great Experience!!! Alan the salesman was so patient and dedicated to help me!! I never ever once got a vibe of a sleezy salesman. He was just great and worked with me till the end. I bought my 2019 Ram registering it out of state and they were extremely courtious to mail the documents overnight and were patient till the end!!! Big shout out to Alan!!! I highly recommend him. Thank you to everyone at Lancaster Dodge.

Spend a pile of cash at this place but don’t. I put a lot of miles on my truck so I run through oil changes like water. In one week I can put 3k on the truck you can never get scheduled in a reasonable amount of time to get oil changes. I perchesed an extended warranty and a 2 year oil package when I bought the truck. You need a Weeks’s+ to get in shop. That’s crazy so I have been paying for oil changes and tire rotations at cloister just down the street. If something breaks down on the truck I hat to see the lag time for repairs. I will never shop with this deal again. Wasted thousands of dollars. I was just looking to add a Dodge 3500 dully to our already growing fleet of trucks. I will pay the extra few thousand at Ford they get in and out ASAP

I purchased a CPO 2018 Challenger from Lancaster Dodge and I had a few minor problems but I spoke to Dean (the GM) and he took care of everything to make it right. The dealership needs some updating and my salesman needs some polishing but Dean is the man to see if you have any issues. I would not hesitate driving 3 hours (one way) to buy a car from them again. Before you decide to post negative comments I suggest that you speak to Dean the GM and he will do his best to resolve any of your problems....... Thanks Dean!!!

I would like to thank service advisor Sherman Flowers and the rest of his team . This past week I was on vacation and stopped there to see if they could quick learn my transmission . I explained I was on a road trip and my tansmission was acting up. Not only did they perform the quick learn they did two recalls before I finished a cup of coffee. Wish you guys were closer to Long Island..LOL..........Thanks again.... highly recommend to anyone reading this..

This review is for the service department. The mopar express lane is one of my favorites to use. The staff is always professional and helpful. You can pull straight in and when its time to get your car they leave it running right up front. They always check everything and top off all your fluids- washer and coolant. They have always filled the oil properly, check the tire pressure as well as if they need rotated or not. They literally go from front to back of your car. I would highly recommend this location in fact I probably will never take my car anywhere but here bc I trust them completely.

Great dealership. Reasonably priced. Awesome customer service and service department is out standing!

Staff was courteous and friendly. They helped me resolve my issue in the least amount of time possible. I was thoroughly impressed with the service.

Sales person Raphael went above and beyond he worked with me i gave him my payment range and he did not waste my time, he called me told me he could put me in my range to just come in and he 100% delivered. I would recommend Raphael absolutely his integrity is top notch . If you want honesty and respect go to Lancaster Dodge Fiat.

Decent place willing to work with you

Service Department wasnt helpful at all Tech was sitting at his tool box perhaps on lunch definitely didnt want to be bothered. Sent me to another shop to make repairs. Disappointing to say the least.

Superb customer service and sales process by the whole Lancaster Dodge Ram Fiat team! Thanks to John H, Jim, Dave and Rafael! We will recommend you highly to everyone we know. Thank you!!

Worked with Andrew Harris. I came in with a need to trade in my vehicle and he helped me work a deal that was fair and met my needs. I live six hours away but i can guarentee they have earned a customer for life for the fair treatment we received there. I will make the drive back for my next vehicle. Thank you guys!

Speaking of service strictly. Communication is was limited at best. Not very proactive or accommodating in the least. It seems if you need to have your vehicle serviced, you better have an appointment. Otherwise, be prepared to wait. Service department was unfriendly and not communicative as to the needs of the customer, me. Maybe they are overbooked, I dont know. Seems to be a good problem and an easy one to fix. But what do I know.

Great people in the service department. I take my Ram 3500 diesel dually there for service. They need a car wash on the property. Other than not having a car wash its a great dealership. Lancaster Dodge

I recently rated this dealership as a mistake so I would like to apologize and say that this dealership has been at location for yrs and they do great work on keeping the dodge customers happy and safe .......

Dealers work with you, never pushy....always a great environment!! Service department is excellent as well. Lifetime customer!!

I really wanted a Fiat 500 Abarth. I parked outside and a salesman emerged within seconds and was on me like a dog on meat. Another salesman emerged and paid a compliment to my very pretty Jaguar, and the salesman I was talking to snapped at him. This set the tone for the conversation. I got the feeling from the salesman that I was ruining his day. He was full of information and I enjoyed looking at the vehicle, but I never went back because I didnt want to see that salesman again.

Purchased a 2016 Charger Hellcat. From the time I called, to the time I left, everyone was upfront and honest. They gave me a good trade in and didnt put a market adjustment on it like other dealers. Condifent in my purchase and my decision to buy from Lancaster Dodge.

Bad experience at this place with parts department as well as sales department. Will never go back to this place ever rude staff.

Our 4th car from these guys. Excellent service from sales to the service department. Top notch!

Representative at service desk was argumentative and unable to listen and empathize with customers concerns about car engine shutting off while. Previous experience with another customer service representative was very positive. How ever Dodge service did. Not fix issue first time. Hoping second time is more successful.

Not the Hussle most Dealers try. Pretty easy to deal with.

Always have done well by me, been over 20 years now.

My salesman John called me as soon as I sent them a msg late at night when I found the vehicle I wanted. He wasnt pushy and was helpful after the car buying process.

Want excellent honest service? Then you should really look elsewhere. The first time I took issue that they replaced a tail light bulb I had just replaced that was fine. I was annoyed, but let it go. The second time they did not pass my vehicle and said it needed over $700 in work. I didnt believe them and was forced to pay for the testing to get my vehicle back. I took it to another mechanic who looked at their report and then passed the truck after giving it a full check up saying they were clearly being dishonest. I will give you a guess who I am going to next time...

Terri is very kind and patient. She works in the service department, and has helpme through some pretty frustrating times. All while earning my trust. Would definitely recommendEdit: they like to unplug things and lie about it. And I mean that in a literal sense. They actually unplugged my heating and cooling mechanism, and try to charge me $1000 for it.And when upper management was notified, nothing was done. NOT TRUSTWORTHY AT ALL!!!

I have been with them for years and the customer service in the service dept is exceptional, call Terry & shell get it done

Rafael tejeda helped my son with a car. He explained everything to us he was awesome!!

Had my ram towed in from my local garage a week ago for an injection pump was told by another dealership that it might be a warranty problem but the other dealership has bad service so I thought Id try here I called in a couple times and they keep telling me its in line to go in here I am without a vehicle yet and to top it off I use it to plow and we just had snowUPDATEDThe dealer I bought it from did the same thing thats why I dont use them any more as far as the other garage they picked my truck up on sat diagnosed it on Monday informed me the pump might be under warranty and towed it to your facility that afternoon thats why I will be dealing with them for all non warranty work for now on and here it is a week and a half later and still dont have it as far as my contact number i called in there 3 or 4 times why didnt anyone ask me for it Im very disappointed with the outcome

Went in for a Part for my car and i was stunned that nobody wanted to help me because Im a girl. This is very upsetting. Also after my experience I went to Susquehanna dealership and and wow what a difference. Clean and friendly environment. Go anywhere but Lancaster Dodge!

I bought a Ram 2500 Cummins from this place over a year ago and when I was there ordering my truck through Alan the salesman at the time he told me the price of the truck and I said that was to much,so he went to the sales manager and came back with a lower price and I agrreawith it,so my new truck comes 4 months later and low and behold the truck was not what I ordered because when I thought they were dropping the price because Alan told me they were taking 9,000$ off the truck for being a returning customer they actually took some of the extras that I ordered off and never told me,,,so if I were looking to buy from this place I would stay far away from them because theyll lie to you and just take your money

Nice dealership,great at greetings.

This is my call to the service department. Me - Hello do you guys have anything available for bla bla service tomorrow? Rep- Ermm let me check you can drop it off but we can not guarantee. Me- What do you mean is it available or not? Rep- you can drop it off but we cant guarantee. -Me (confused) do you guys have loaner cars if I drop it off? Rep- we dont have rental cars at the moment. Me- Rental? I was asking for a loaner car.I feel like they gave the poor girl a script to follow but she just cant answer anything I asked properly. Woundt wanna deal with these people really.

Very friendly and very helpful thanks Lance for your input would definitely buy from them thanks again

Fixed my old Caravan on schedule at a reasonable cost.

After looking at MANY Pre-Owned Abarth Models I decided a Certified Model best Suited My Needs. I searched CarGuru and the Exact car Turned up at Lancaster Dodge Fiat. I put an inquiry in on Friday Evening. My sales rep was John Hatzis. He fielded My inquiry by Saturday Evening on His Own Time. He answered My Questions about the Car & invited Me Down on Monday to Show Me the Car. It was Ready When I got there. I Drove 3 Hours to Look at a FIAT. I was Treated By EVERY Person there like I was Purchasing a New Rolls Royce. I Received A Fair Market Trade Evaluation of My Trade, No Hastle Financing, A Warranty Tailored to My Specific NEEDS with detailed explanation of Cost, usage and Values. John Hatzis and The entire staff exhibit Professionalism Unparalleled. I think every Person there Asked if I needed anything?

Would never recommend this dealer was working with John Hatzis via Internet on lease of Ram 1500 John quoted a monthly payment of around 320-330 a month. I had a trade witch I gave him all of the info on. We drove 2 1/2 hours to the dealership test drove vehicle we were there for 3 hrs and they worked the numbers again and came up with a price of 427 a month. John said he thought my truck was a crew cab not king cab so that changed the price. I got up and walked out and they did not even try to stop me. I guess I should have figured dealers always give you false information just to get you in the door.

Just bought a 2015 Charger from there and have to say the dealer, John Hatzis, I was working with was extremely helpful and really helped me work things out to get the car I wanted. Also he didnt pressure me when deciding. He was really helpful with decribing and showing me how to use the vehicles features. Finance guy was very informative and great personality and also able to work things out to help my situation. Really happy with the experience.Only one minor complaint they could clean the cars exterior alittle better.

Ive purchased 2 vehicals from them they stand behind the cars and the service department is great

Good people, they do the right thing.. even if it means money or time out of their pocket. Sherman back in service is stellar also!

They were awesome. Went way above & beyond the call. They stayed late to get the job done.

We had an excellent experience buying our Durango. John took us for our first test drive and took his time explaining the features of the SUV. He was personable and honest—not salesy. He was going to be out of the business for a couple days so he coordinated us time to meet with Jim to get an appraisal on our Murano and Steve to work with us while John was out of the business. Everything was smooth, got a fair trade-in on our car and then Dave made the paperwork painless and struck up conversation through the process to speed things along even more. Lastly, Rafael helped us with all he details of the new technology (Carp play etc). He went well above and beyond, treating us with excellent customer service and even staying well past his shift to make sure we learned everything that we wanted to and that we got a full tank of gas before driving our new car home. He clearly knows great customer service. Thanks, Lancaster Dodge Team!! We love our Durango!!...Now a couple weeks later...the great customer service hadn’t stopped... Standout customer service by the whole team, especially John H. who went out of his way multiple times to retrieve items I realized I left in my trade-in. He was excellent to deal with in person, on the phone and via email. I will always refer friends and family to him and Lancaster Dodge, knowing they’ll be in great hands.

Its been just over 2 weeks since I bought my absolutely amazing 2017 Ram 1500 sport night edition for here. I had spent about 2 months online shopping and searching for just what I wanted using a 200 mile radius for my search. When time came to start contacting g dealers as luck would have e it Lancaster Dodge had what I wanted as did a few other dealers. However they were the o ly dealer that seemed to want to earn my business. I can be a tough customer and ask question after question. Luckily I was contacted by the internet sales manager John Hatzis. John was the only salesman who literally answered all of my questions in a timely manager or at all. I was shocked how little effort others wanted to put into earning my business just relaying to emails with can you come in today for a test drive (which translates into so I can hard pressure you into buying something you really dont want today). John not only answered about 100 questions of mine but never once tried to get me to come in until I was ready. At no point was there any pressure. I was comfortable. All details for the cost and fees were laid out upfront so I knew exactly what I would be paying (now let me mention here the price was less then any of the other dealerships I had contacted on virtually the same vehicle and none could or wanted to try and match it without me coming in first). What made me decide this was the place I would buy my new truck most of all was when I sent John an email clarifying all for the taxes and dealer fees etc as well and final price. I had been grossly misinformed by several dealers about a few of the fees. I was prepared to spend almost 2K more for the vehicle thinking they were standard fees I could do nothing about. John quickly showed his honesty and integrity by informing me many of these fees are massively overinflated or totally fake. He could have taken me for another 2K I wouldnt have questioned but he didnt. That was the moment he truley earned my present and future business. When I arrived at Lancaster Dodge, the vehicle was ready and waiting for me fully detailed as John had promised. He went over a few things and went right to work to get me out as fast as possible (my request as I had a 2 hour drive to pick my youngest up from day care). The this g that impressed me the most with his customer service was after I had stepped out of the finance office having officially bought the vehicle John on his hands and knees polishing the wheels because the detail shop didnt do in his opinion good enough of a job. I told him it was going g to most likely rain and he didnt need to do it, and he responded with I promised you it would be done so I will finish it. Thats real customer service and integrity rarley seen from. Car salesman. In 5-6 years or so when I am in the market for another truck Lancaster Dodge will be my first stop. Business earned. On another note everyone I spoke with there for other salesman to find and were equally polite and friendly.Darren Rago

The staff is professional friendly and eager to help.

Very professional and very helpful.

Always a great service experience. Wish they had an Express Lane.

I purchased a C.P.O. 2014 Dodge Charger SXT with around 20k miles in June of 2015. I thought I already did a review here on Google, however it must have ‘disappeared’ like some reviews just do these days... Anyway, I worked with John Hatzis. I found him to be polite and very knowledgeable about the Charger and its features. The car itself was heavily scratched up everywhere and I do mean everywhere (sides, roof, hood, windshield, etc) but otherwise it was in very good condition. It was missing all floor mats and a cargo net as well. We worked out a fair deal and I got a good price on the Charger. I got taken to the cleaners for my trade-in value…next time I’m selling my car myself! The finance gentleman was very nice as well. He was kind of pushy with the extended service contract, but since I was paying cash (from my credit union) I didn’t purchase anything extra.First thing that was shady was the bill of sale that was sent to my credit union for their review/approval. It showed my trade as paid off but the negative equity was rolled into the price of the new car so that price was now greatly overinflated. The numbers still added up to the same balance we agreed to, but I later learned that reason they did this was to show a higher ‘profit’ made on the front end of the deal to report back to Dodge. My credit union kicked back the paperwork to Lancaster Dodge until it was sent back corrected.Second thing – I made a request during the price haggling to have the car buffed so that the scratches would be gone when I took delivery. I was told no problem. When I finally took delivery, I found they hadn’t touched the car at all!!! It was still covered in scratches! I asked John about this, I was told “well, we did try but we didn’t want to damage the paint” bla bla bla. I was furious and almost considered calling off the deal. This is the biggest negative with my experience here at Lancaster Dodge and the one I will always remember. You lost a repeat customer because you didn’t hold up to your promise. I took the Charger to a professional detailer a few months later and they did a great job on the exterior! Looked almost factory new!Finally – the delivery. I will give John credit that he found me a cargo net and a set of floor mats for no additional cost. However, when it was time to go over the features of the car before I drove away, he was nowhere to be found. I waited for a significant amount of time until he came back. He was out showing another car to a customer. The ink on the contract was still drying and I was already seemingly forgotten. Nice. Nobody else in the dealership offered to help either. When I did flag John down, the delivery presentation felt rushed but all my questions were answered.P.S.: I received no ‘thank you for your business’ phone call either from management. Classy. A few weeks later I did receive a phone call from some overseas call center asking me about the extended warranty. I said don’t ever call me back.I will not be going back to Lancaster Dodge…ever…for anything. I have enjoyed the Charger but this sales experience ruined any chance of further business at this dealership. I did steer away a family member who liked a car on their website, so I will consider that a success.