I used this company for heating oil delivery and i never would again. Everything they said was purposefully misleading and even when i spoke with the owner himself everything he “said” changed week to week and conversation to conversation to suit himself. He’s a gaslighting extraordinaire. Here’s what happened. I signed up for a seasonal contract from October to April for what i thought was 1.69 a gallon. No. That’s not actually true, it’s just 1.69 for the first fill up which they do immediately in October knowing full and we’ll you haven’t used the oil all summer so the tank is practically full and the “fill up” ends up being nothing. THEN they “mailed” me a contract which i never received stating the contract term price is 2.19 for the season or 1000 gallons. Fine. That’s not unreasonable for gas. But here’s the hook....they will keep filling up your tank until April no matter what. So i reach out and say i don’t need anymore oil. I have a 500 gallon tank and I’ve already used 1000 gallons so just stop with the fill ups after all it’s already March.O, so now all of a sudden they can’t do that because the initial fill up doesn’t count towards the contract amount (even though when i spoke to Bill Galbraith a week before it did) and the “free” service contract they offered me isn’t actually free unless i let them shove gas down my throat until April. So now they want $250 for the service contract when they guy came and cleaned the furnace for 15 minutes once. I had to spend multiple days and about 30 minutes each time arguing with Bill Galbraith on the phone about his deceptive business practices and he was rude, loud, and arrogant. I’m shocked he’s still in business.STAY AWAY from Galbraith oil. They do this because they know no one has the time or inclination to sue them over what ends up amounting to a couple hundred bucks. There are better oil companies with better ethics and better customer service. Don’t use Galbraith. I wouldn’t recommend them to anyone.
Been with them 7 winters with late summer annual service. Good crew, and staff, very responsive.. Has been a pleasure.
They deliver our oil and charge a reasonable price - not the lowest, but not the highest. They also service our HVAC and hot water heater. Our oil fired hot water heater recently failed after 14 years, on a Saturday (of course), but they came to the house within a couple of hours to diagnose the problem and had a brand new unit installed by Monday. All the techs theyve sent to our home have been first rate.
Ive used Galbraith since I move in in 2007. Ive had a happy experience with them and now that Im out of state and leasing the house to a tenant, theyve been really helpful working with me remotely. My understanding of the service contract was that it covered the annual maintenance at a discount. I did not expect it to cover everything like a home warranty or insurance. Great guys--on time, professional and friendly.
Always Accommodating!
Ive been dealing with Galbraith for almost 10 years now. They deliver our oil. They keep both our oil furnace and oil based water heater running. Ive also had them replace our hot water tank and out to repair our heater when it went down. Ive never had an issue with them. Whenever I have a question someone calls me back right away. Their prices are fair. Their technicians are friendly and happy to address any concerns. I will continue to use and recommend them.
Everyone made me feel welcome staff and patrons plus the bands were great
DO NOT USE! CUSTOMER SERVICE IS DEPLORABLE! Our neighbors utilized this oil company and the service was horrific! Three times the oil truck showed up and three times it left because the truck driver REFUSED to walk up the driveway despite it being shoveled and salted. Our neighbors were not home for the week. The house currently does not have oil and is below 40 degrees. The truck driver was extremely rude. This company is not reliable what-so ever. On a side note, the emergency repair man, Dominic who showed up between the 1st and 2nd attempted delivery to deliver emergency oil (10 gal) was extremely helpful, professional, and actually did his job. Despite the positive interaction with Dominic, this company overall can not be trusted to deliver your oil on time, which is especially critical in cold winters.
The only reason I am giving them two stars is their service techs are awesome. Other than that STAY AWAY! My wife and I recently bought our first oil heat house. I called around and found Galbraith to have reasonable prices. The sales rep who came out was nice and went over a ton with me. When talking about the service contract I commented, knowing that it covers everything should something go wrong, and he nodded and agreed with me. Fast forward 2 years and the control box that turns the furnace on and off breaks. They fixed it (took 48 hours but Im not upset) and a week later I got the bill. They have me a $50 discount on a $620 bill because anything that touches water isnt covered. I have a radiator heating system and the furnace also heats our hot water. This was NEVER discussed by anyone to me. I guess since I didnt know what to ask they just assumed I knew everything. I called to inquire and they basically told me to pound sand. I will be hiring a new heating company come fall. Dont make the same mistake. Their service contract is worthless!!! Several hundred dollars paid for a $50 discount. By the way, the heater is less than 10 years old so it wasnt an age thing.
Bill Galbraith is the worst owner and has the worst customer service I have experienced in my entire life. He purposely waited to deliver oil until the price went up and then told me to “it’s only $20; just shove it up your ass.” Stay away!!!
I have been dealing with these guys for 30 years. Always helpful and great to deal with
Ive used them for the last 4 years, and found them to be great.
They will lie and cheat, and scam you out of every dollar they can. Said they lost our contract and couldnt lock in our rate. Then they claimed never to have received it. Terrible organization, and the owner takes zero responsibility.