If you are looking to purchase a new or Used vehicle and want an honest, respectful and trustworthy place to purchase from look no further. Robert Lucas took care of me and did an amazing job to answer all my questions. After being given the run around at other dealerships, Rob made sure my experience was hassle free and even picked me up from my place to test drive the vehicle I was interested in! He was kind, courteous, fast and knowledgeable and made the car buying process an easy and pleasant experience. I purchased my vehicle back in August and it is now November. I always take my time to write an accurate review. This place has earned my business and I will be returning the next time Im in the market for a new vehicle! Thanks Rob!

Well, Jason, in service was amazing. He is always helpful and courteous. He makes it easier to have to deal with a situation. When I asked him a question, he told me what he thought, but immediately went to asked a certified technician to ensure that he was giving me correct information. There was another young man, Matt, who stepped in to assist me when Jason had stepped out. Matt took all necessary information and forwarded it to Jason. The next call I received was my part was in. Seamless customer service! Kudos, gentlemen!

I highly recommend buying your vehicle here! I purchased a used 2018 GMC Terrain and it is everything I hoped for. Blake was very knowledgeable and answered all of my questions. They got me in within a short amount of time to test drive a vehicle and worked with me until I found the perfect SUV for me. I finished my paperwork for the GMC and it was delivered to my house 1 house later! Great service and a great selection of vehicles!

Very friendly and professional staff both in the service department and sales. Very willing to work with the customer to learn what theyre looking for in a new vehicle. LaFontaine Buick sales people definitely place the customers needs before their own.

My experience with Roland and Cardell was immaculate!! From the time I walked in and Terrance connected us they made me feel like an individual and that my needs were more important than a sale. I was coached through the whole process, asked if I was certain with my decision and all. I came in Monday stressed completely out and left Friday in a new vehicle. Highly recommend.

LaFontaine Buick GMC of LansingSep 23, 2021who Not customer friendly!! We have been trying for a month...Not customer friendly!! We have been trying for a month to contact our sales rep and the General Manager about our leased car that we received from them. No one has responded!!! We keep getting mail about setting up a time to turn our car in, yet no one bothers to return our calls to do so!! We also tried calling any salesperson and no one even answered the phone. Very aggravating and disappointed. Did not have this problem when it was the Glen Buege Dealership!! We have been loyal GMC customers for many years and have never been treated so poorly. Thinking about switching to Ford. We are going to contact a news station to see if they can help us. Hopefully this will be on the 6 or 10 oclock news. I would advise everyone else to do the same if they are having issues.

Had the oil changed on my 2020 GMC lease. My wife said something was leaking which I figured was just from my AC. I pulled the truck out of my garage and found a nice size oil stain. Of course on my frehly cleaned garage floor. Took the truck back and they found the filter was not tightened. They offered free oil changes and to scrub my garage floor. I told them I didnt want freebies just good work. Ill be going elsewhere from now on. Not the first problem Ive had there,

This was the best experience Ive ever had at a car dealership. I really felt like I could trust them and that they did their best to meet my needs! Tyler Howe specifically was outstanding!

We used Daniel as a sales person, 19-year-old young man that done an absolute excellent job in our opinion, we were really taken in by him and his professionalism, he may have a couple small things to work on, but I believe he will get there, he was very attentive to our needs and for a guy of his age done an outstanding job, older people in my opinion deserve respect and I felt like Daniel gave us that. Just a couple things, when you say thank you the response back should be you are welcome, not no problem, and we should always be addressed as Mr. and Mrs. older people like, that., but I believe Daniel done an outstanding job, as far as the vehicle time will tell

FANTASTIC EXPERIENCE! I just had my first experience with LaFontaine Buick GMC in Lansing. My salesman, Blake Garner, was great with his communication and style. He took the time to thoroughly explain all the features in the truck and made sure I fully understood everything.As I sat, waiting for the truck to be delivered, I watched closely many of the other sales people on the floor and observed the same. This business culture doesnt come by luck, but through hard work, training and dedication to truly caring about giving the best purchasing experience for the consumer.For that, I say, Thank YOU!When they say Family, I truly felt like family.

Blake Garner was fantastic help all week long of me trying to get a vehicle! His patience was phenomenal. I had a great experience. I would definitely recommend stopping by LaFontaine if you’re looking to buy a new vehicle!

Today I bought a car from them and Aaron A.C. Carter the salesman did a wonderful job. Since I was a person who was basically off the radar and had no credit report. He put in a lot of work and time but he got me the nice ride I wanted and did it in my price range. I definitely recommend him and the staff there

At first it wasn’t good. My daughter and I approached a young man his name is Evan. We told him I was interested in buying a Buick Encore. He then gets the car and shows me the trunk. My daughter had to tell me about the car. We come back and told him I wanted to buy this car. When I asked who do I make the check out to he laughed and said check what’s that. We set an appointment for the next day which was Wednesday between 11am-noon. I was so ecstatic I cried happy tears. Then we leave the dealership only been gone for 3mins my daughter gets a call from him asking if we can reschedule for Thursday, she explained how bummed I was and that I really didn’t want to wait another day and he said he could NOT do it Wednesday it had to be Thursday. So we agreed. Then the manager called us Wednesday morning asking when we were coming in my daughter explained the situation to him his name is Kevin he went above and beyond and said no we can sell the car to you today. My daughter said “I don’t get it why on earth would you make money wait” thank god for Kevin saving the day and he had a different salesman help us Aaron who went above and beyond for me. So my at first horrible experience was saved by Kevin and Aaron! Thanks to them I’m a proud owner of a 2021 Buick Encore.

I got a new car. So happy. Great customer service and very professional. I highly recommend this dealer. T. Smith helped me

Jason from the service center made sure I was taken care of and went above and beyond to make sure I was happy with my services. Would definitely recommend!

From beginning to end a great experience working with Tyler Howe. Tyler had to work hard to get me the right truck during these unusual times.

I had a great experience purchasing an Encore GX at LaFontaine. The entire staff was very professional, honest, and easy to work with. Blake was particularly helpful and accommodating of my busy work schedule. I look forward to working with them again when I need to purchase another vehicle.

I had a great experience with Trae Smith he was very friendly and knowledgeable. His attention to me and my needs were beyond anything I had expected especially after going to several dealers prior his expertise stood out strong and bold I would shop here and refer any one looking for a great deal and excellent customer service!!!

It started with Nicole - she was kind, informative and very responsive to our initial questions. Then there was Blake who was amazing! This was my first time leasing a brand new car. He treated us with respect and kindness. He searched for the perfect vehicle and he nailed it. He made sure that by the end of the day we would be driving home a new car. He even went so far as to help with cleaning the car after it was transported from another dealership. The guy was amazing. I will be a forever customer.The gentleman who assisted us during the signing was great also - I apologize I forgot his name.My experience was top notch and I wont hesitate to recommend anyone to LaFontaine. I will also be a forever customer. Thank you so much for your kindness during this process.The Sommers Family

Jose did a phenomenal job and was very fast . The experience was strangely faster than any other in the past . Good job guys especially Jose gallo

The entire process was smooth and painless! Very knowledgable and courteous staff! Evan was an awesome salesman and I’m greatly pleased with my new Gmc Sierra 1500

We absolutely loved our experience. Rob asked us what we absolutely needed in a vehicle and he delivered. The first one he showed us was what we wanted and was lower in price then we were expecting. Rob even gave us advice on what we should do as far as our situation and whether we should lease and then purchase if we were happy with the vehicle or if we should purchase the vehicle. I would highly recommend him. We will definitely be back to see him. The whole Used Sales staff was excellent as well as the finance staff.

Excellent service!!! Very courteous

Evan has made everything SO EASY for me every time I’ve worked with him. He’s a great no-pressure salesperson that I recommend all the time. I’m terribly indecisive, and also on a tighter budget, and he helped me find a BUICK that I could afford!! I love my new car and I love being a Buick owner.

Jenny Davis is a great salesperson and Jose Gallo as well. They were both very professional and helpful during this sale. Greg, your Finance person, was also very welcoming, professional, and personable. We appreciated the way we were treated so well by your staff. This is our 2nd vehicle purchase from LaFontaine and we will definitely be back. Thank you so much for having a great team to take care of your clients.

A nice place to buy a car...they are very helpful and friendly people

Terry was amazing!! He was patient, explained everything, very considerate. Made me feel confident and gave me me all options with no judgement. Dealerships can be very intimidating and he makes the experience fast, easy and fun. This my second time purchasing from this dealership with a terry and before even I didn’t walk away with what I wanted he helped me achieve goals by explaining what I needed to do within 13 months I was back purchasing a new car!! Thanks Terry you are the best and I appreciate the dealership as a whole!The service department is amazing as well!!! Staff are always polite and helpful. They always take care of me and I love the videos they send off the car to show you what they did and what they suggest

Great experience purchasing a new car. Jose Gallo was very knowledgeable and personable. He made the whole experience easy and stress free.

Everyone I encountered at LaFontaine Buick was friendly and professional. Travis Richardson in the service department facilitated a smooth repair and Terry Wray in sales went out of his way to help me understand my options as the lease on my current vehicle nears its end. Kudos to both!!

I have used a couple of other dealerships in the past, this was my first time using LaFontaine and it definitely makes me want to continue to use this dealership in the future. Great experience

Great dealership! Everyone was welcoming! Andrea Szymanski helped me get into the truck i was looking for! Drove away in my new to me 2015 GMC Canyon with a smile the whole time!

I was able to get in for service quickly. Very courteous and efficient. Good work!

Everyone I dealt with was incredibly helpful and friendly. Even though my appt information didnt show in the system when I arrived, they got me right in and got my issues with my car resolved. I leased my car elsewhere, but after the wonderful service that Matt and all of the other staff provided, I know where I will be going back to for the rest of my needs during my lease

Be careful…. I found a car that I wanted and they scheduled me an appointment right away. I jumped in the car and drove 2.5 hours and the car that I wanted wasn’t even there. I lost time off work, gas, and nearly 5 hours of drive time total for absolutely nothing. In no way did Kevin Rule try to compensate. They only tried to sell me cars that I didn’t want. They blamed the whole error on a scheduler named “Nancy”. If you make an appointment with this dealership make them physically verify that the car is there in the lot or if it even exists. Poor leadership.

Dorian was fantastic to work with. Extremely knowledgeable, kind, and I always felt like he put me first in the process. I appreciate his honesty, patience, and thoroughness throughout the process. I will highly recommend him and the dealership to everyone I know!

Loved everyones sense of humor and concern about my customer experience. Great price and nice location

Evan was amazing, knowledgeable and kind. The experience was exactly as it should have been. Keep that kid around.

Best experience I’ve ever had at any dealership. Everything went smoothly and quick. The staff was amazing! So helpful and very kind. I met the General Manager and that was so impressive. Paul was checking to make sure I was satisfied with my service and how I liked my new car! I will continue to go there for my future leases!

I just bought an Equinox yesterday and the Sales Rep Roland was so nice and patient. He answered any questions I had. He was awesome and didnt try to rush a deal. I would definitely recommend this dealership to everyone I know.

Aaron is great to work with. We’ve now purchased 2 used cars from him & both times we had excellent customer service! Go see him!

Rob Lucas was great to work with. He made the process very easy from our initial phone call, to our test drive and then next day delivery of our new 2021 Buick Enclave. Highly recommend Rob.

Made an appointment to look at a used car. Sales person was not available when I arrived. Thats ok, any sales person can help me. Tell the new sales person which car I came in for and he says let me go see where it is at. 10-15 minutes later he and the used car manager comes over and tells me the car isnt here. Its at another location. They ask if I want them to get it and I say yes. I can come back in a couple days or in a week. They say they will call me. Next day the person who made the appt contacts me to see how it went. I inform her it was bad and explain the situation. She says she will check on what happened and one of them will contact me. 1 week later and no one has contacted me. I will probably never buy any vehicle from them. I miss the old dealership.

Was very happy with our salesman Rob. All were very friendly. Love our Buick Envision. Thanks to all.

Jose Gallo was a rockstar when it came to helping me with my new truck. He was very informative and responded quickly to my emails and calls. If it wasnt for him I would have not bought a new vehicle.

I really enjoyed working with Dorian and Terrence. Dorian was very personable and made the whole process easy. He took the time to understand what I was looking for and that was very much appreciated.

Overall I had a great experience. I was given several options to choose from so I could decide what was best for me. Thank you so much for all your excellent service.

The team members valued our time, were very helpful, and made the overall experience painless. Much appreciated!

Thanks for reaching out. Unfortunately, my spouse had a horrible experience bringing my vehicle in for service. I always schedule my oil changes to make life convenient and it was not. He showed up early for the appointment and still waited over an hour for a simple oil change appointment. As a consistent GM lease person, I am personally unsettled by the way this was handled. He had to ask multiple times about what was going on and for some type of compensation for his time and was only given $10 off service. We have never received this type of service as lease customers and probably will not be back to this location because of it.I sent this to Andrew, a service manager at this location and never received a follow up either.

Andrea was the BEST. I went to two different dealerships prior and did not feel confident with buying or leasing a car through them. Andrea was honest and I felt comfortable with getting a vehicle through her. She has been following up with me since I got my car to make sure to turn on my OnStar and making sure I am satisfied. I have already recommended her to my friends. Finally a place I trust and I will continue to lease/buy through here from here on out. Thanks Andrea!!! Love my new ride :)

Andrea Szymanski has always helped my family get vehicles and this time was by far the best experience yet! She is incredibly knowledgeable about the vehicles she is selling and makes sure my family is safe and comfortable in everything she sells us. I would highly recommend going to her for all your car buying needs! LaFontaine is so lucky to her have! A true professional!

Very pleasant experience. Easily got an appointment and oil change was done in a timely fashion.

Jason in service and the auto body team did a wonderful job repairing my truck!I looks and feels brand new again. Thank You

The appointment was made the same day - something that could never happen when it was Glenn Buege Buick.They were also pet friendly - important to me because my 7 month old Terrier cannot be left at home and it was cold/rainy that day.

JOSE was wonderful ! He took the extra time needed for my wife and even stayed late (past8pm) making sure she was getting what she wanted. We got the car and color of our dreams. I cant say thank you enough

I had a great experience at Lafontaine Buick GMC, Blake Garner was great to work with! I called around to several dealerships for quotes on different leases and he was the best to work with and earned my business. Blake was great at communicating and providing me with options for leases. My husband and I were very impressed with how smooth the process was. We will definitely be contacting Blake for our next vehicle!

I worked with Evan Eddy, who was patience and listened to my requirements, he responded promptly with suggestions. Although at first, I thought I might be wishful thinking, Evan didnt give up and worked on some new numbers, which lead to a successful transactions. I would give Evan high marks based on his product knowledge, his commitment to service and his follow up.I enjoyed working with Evan and I would recommend him to my family and friends.

Didnt even need to step into the dealership. Got what I needed and got a great deal. Closing was quick and seamless.

The whole process was awesome, no pressure. Tyler Howe was great and a pleasure to work with

The first person that I ever met at your dealership was Michael Doyle and he was very professional and friendly and set me at ease with a warm welcome. He is why I decided to lease a 2020 Denali Terrain. Michael Doyle is by far the BEST car sales professional that I have ever interfaced with in over 25 years and I was blown away by his attentiveness to detail, his humility, his depth of knowledge, patience, and his all around world class customer service. Not once did he ever try to “ pressure” me. Michael Doyle exceeded my expectations, I am more than completely satisfied, and I can say without question that this is the best car buying/leasing experience that I have ever had. I would recommend Michael Doyle and LaFontaine GMC Buick Lansing to any of my family, friends, or colleagues without hesitation! LaFontaine GMC Buick Lansing is a gem and is also now my new FAVORITE dealership and this would not be the case if it had not been for the exceptional skill, customer service, and professionalism of Michael Doyle. Please make sure that he is recognized and rewarded for his outstanding efforts. I feel like he is a part of my family and that has NEVER happened during a car buying experience. Bravo!

Good service I appreciate the video detailing the service that was performed on my vehicle

LaFontaine is a great company to help find a vehicle. I would give LaFontaine Buick GMC of Lansing five stars! Evan Eddy was my sales consultant, and he did a superb job! He went above and beyond to make sure that I felt my voice was valued. Evan was very patient with me while I sought information while purchasing my now owned GMC Terrain. He was respectful, and I never felt pressured or rushed to purchase a vehicle. The next day, I came back to buy my GMC Terrain, and everyone on the LaFontaine Team was outstanding. The team listened to me, was professional and polite. Great Job, Team!

LaFontaine is a great company to help find a vehicle. I would give LaFontaine Buick GMC of Lansing five stars! Evan Eddy was my sales consultant, and he did a superb job! He went above and beyond to make sure that I felt my voice was valued. Evan was very patient with me while I sought information while purchasing my now owned GMC Terrain. He was respectful, and I never felt pressured or rushed to purchase a vehicle. The next day, I came back to buy my GMC Terrain, and everyone on the LaFontaine Team was outstanding. The team listened to me, was professional and polite. Great Job, Team!

I cannot express more of how much I have enjoyed my experiences with each and every individual at this dealership!! They take care of you as if you are family!! I will not go anywhere else ever again!!!!❤😁❤

SEE EVAN EDDY! He sold me my dream car for a reasonable price! I absolutely love him!

Can’t say enough good things about my salesperson Erica Randall. She made the entire process comfortable and easy, and went out of her way to follow up with me afterwards. You would never know she was new to used car sales- a veteran professional all the way!

Ron was an absolute pleasure to work with. He was excellent at explaining things, he was beyond kind. I would buy from him anywhere HE WORKS. What a good man!!!

Great customer service!!! Fast service, went in on a Monday morning and had the vehicle by Monday evening! Great prices and friendly staff. Would definitely recommend if your in the market for a new vehicle!!!!

I want to give a big, huge shoutout to Darryl and Cordell!!! I truly can not express with mere words at how terrific they were with my fiancé and I. Thank you so very much for not only making us feel like you care but for showing us as well!!! I hope that life brings Darryl and Cordell an abundance of beautiful blessings for they truly blessed us with their hard work!! Thank you again!!!Sincerely,Connie Haynes and Jaysun Larreau

Horrible experience (on two separate occasions) with service department, They were rude and the second time, they did not provide the oil change I requested, despite leaving my car there for the entire day. In addition to the staff being condescending, It was extremely inconvenient to make arrangements for this and very frustrating as I ultimately did not end up getting the agreed upon oil change. I would not recommend their service to anyone.

Terry was absolutely AMAZING!!! I really do appreciate his Persistence. He has been working to find the perfect vehicle for me for the past 2 years and I finally got the one. I am really appreciative for what has taken place over the past time. Now I can enjoy my vehicle which will probably be my last one knowing it was everything that I wanted and More!!!!

Jason in the service department & Sales Manager Terrance the Car Guy are A1 when it comes to customer service. Got my car in and out in under a day. Looking forward to additional car purchase as well!

Really impressed with Evan, my sales associate. Very nice and knowledgeable young man.

Ron McComb and Paul Jordan made this a really good experience - far better than previous (other) dealership experiences. The right car, the right price, and people who listen - what a concept!

Best service I’ve ever received from a shop.

Jose was amazing! I will never buy another car from someone else again. EVER!!

My lease had 5 more payments. I received a call from the concierge asking me to set up a time to meet and start looking for a future lease. I went in to meet with Blake G. I had been questioning going from the Envision to the GX. Blake and Kevin kept in mind my requirements and bent over backwards to accommodate my needs, okay wants. Everything went smoothly even as I closed with the GM. I have already recommended Blake and the dealership to 3 others.

Wish they would offer vacuuming my car next time

Jose was fantastic, he made sure I was happy with the color and options of my new canyon and leaving with the proper lease protection! Thank you Jose, youre my forever salesman!

When I came in for my scheduled Oil change/tire rotation, Patrick informed me of the services my vehicle was due for. Although I couldnt afford all of them, we chose a few to complete on my visit and we saved others for my next visit to the dealership. I was so impressed when Patrick called me to let me know my vehicle was ready, he let me know that the alignment was perfect and didnt need to be adjusted, therefore, I wasnt going to be charged for that service since it didnt need to be done. That right there is reason enough to continue my relationship with Lafontaine. If a service doesnt need to be completed, I am thrilled that there was honesty and integrity to not charge for a service that didnt need to be done. Thank you! Shari M.

Andrea was amazing! Great communication and she got me in and out without a hitch!

Go see Terrance Smith in used cars. 5 star employee.

Tyler Howe was excellent salesman, no pressure. They even went out of state to get what we wanted.

Please do not send your vehicle to this dealership for service! Your service is and will be horrible. I dropped off a new 2021 GMC Yukon Denali for service on a Thursday for two recalls and a manufacturers defect. The recalls were completed that very next day (Friday), however the manufacturers defect service part was scheduled out 3-5 days. This information had been communicated from the Service Rep on that FRIDAY. While we were provided a loaner vehicle (21 GMC Terrain) for the warranty service repairs, we were contacted on that following Monday regarding the service and was told that the vehicle was ready for pickup. Due to out of town travel for work, I told the service representative I would be back in town on Wednesday. He agreed and stated that will be okay if we dropped off the loaner that date. On Tuesday, we received a call from another service representative and he stated that he has been trying to contact my husband and was unable to get in contact with him and we MUST return the loaner on Tuesday, or else we will be charged and denied future services. He also mentioned that we were going to be banned from EVER receiving a loaner car, and we will be charged $25 per day for the loaner if it is not returned. In addition, I was told that were were unable to travel out of state with the loaner and the Service Rep accused us of traveling out of state into Ohio. I said, Sir, who told you we traveled out of state? and he said well that was a question you asked when you dropped off the Denali. I said, I was aware of the restriction per the contract language as it stated as no out of state travel in the loaner!; And please do not accuse us of traveling out of state. I then told the service rep that I was never going to get any car serviced EVER from LaFontaine. The Service rep stated that if we did not return the car as promised by Wednesday (due to the miscommunication from LaFontaine), the dealership will not allow us to be serviced or offered a loaner for any future services.Please DO NOT buy or get a car/truck serviced or anything from this dealership! TERRIBLE SERVICE and VERY BAD with communicating. We were treated like trash and not like customers and although we are grateful for the larger car loaner (Terrain), THIS VEHICLE WAS IN NO WAY A COMPARABLE VEHICLE TO A YUKON DENALI!!!! I forgot to mention, due to the pandemic (COVID), when we picked up the loaner the vehicle had not been sanitized nor cleaned out at all. We had to get a car wash as well as through food trash out of the loaner before we could even use the car.They need new management and new Service reps AND new guidelines for cleanliness on all returned loaner cars!

Went for a promotion they were having. Great sales team.

My car purchasing experience was good. However I just got my car late September. I barely drive it anywhere due to the pandemic and I work from home. I took my car in for normal scheduled maintenance mid-January. Besides needing new tires and an air filter I was told everything was fine. Two weeks later my check engine light comes on. We take it in again and now I all of sudden need a new catalytic converter that’s not covered under my warranty that I’m also paying for. The same thing happened with my husbands vehicle that he purchased from them a couple of years ago. Three months after getting the car his piston rings went out and then he had to get the transmission replaced not long after that. I should’ve learned then to not purchase from them. This is my 3rd used car and have never had these issues this soon after purchasing a vehicle.

Great service. Very easy without any hassles.

Andrea and Tina went above and beyond to put me in the car that I wanted. Andrea was extremely informative and kept in constant contact and I believe worked on my behalf for my best interest and it was a completely satisfying experience

I have been 4 times in the last 2 months still having the same issue extremely frustrated.

Most enjoyable auto purchase Ive ever had - the entire Team made the experience fun and stress free. Offering options at every levelKudos to the Lafontaine Buick GMC family for being so in touch with your customers and community !!

Thank you Terry Wray ! I love my 2021 Encore GX

Was searching for a Used pickup. BIlly Young hooked me up. Had all my paper work ready and on point, came in signed, and left. The entire staff inside the used showroom was helpful and friendly.

The reason for the score is because when I drove into the service area, no one greeted me or even acknowledged my presence. The service writer person went back and forth across the service area, never even looked my way. I mean it took a couple of minutes before acted like he saw me.. When he finally came to see me, he says What do you need. No apology for the delay, no Welcome to LaFontaine.I used to be a District Service Manager for Oldsmobile division, and I know that I would not accept this kind of treatment for my customers.

The oil change experience was great. They had way too many people in the customer waiting area for the size of the room. Chairs were not spaced out according. We are still in a pandemic.

Made an appt showed up on time In and out with a LOF and tire rotation. Service advisor coordinated the transaction seamlessly.

Friendly, personable and they let me choose the vehicle I wanted. I have been at other dealerships that push for me to get the vehicle that they want me to have instead of the one I want.

Rob Lucas was amazing to work with. He made purchasing my first car so easy. Definitely recommending LaFontaine to family and friends!

Fast and to the point. Love the availability of the video inspection.

Rob Lucas was my sales guy. Very nice and professional. Greg Szymanski was also very cool. Definitely glad I went to lafontaine.

I came in for an oil change and added a recommended tire rotation, When I pulled in a service person came out and said someone would be with me in a moment, then I was told by another service person to go over to the office where the order would be written up, I sat down at the young mans desk and he began so write up the work order I showed him my coupons which he took and I asked him about the complimentary car wash and i was told that there was no car wash there, and I questioned that. I was then told to go to the waiting room and I would be called when my car was ready, I got up to leave and went the wrong way out of the door and was told I was going the wrong way so I went the right way. The young man never got out of his chair to greet me or to point me in the right direction. When my car was ready a different young man came and got me said the other man had gone to lunch. We got to his office, he handed me the paper work and my key I asked if my car would be out side of the service center and he said Oh just look around and youll find it. I did. I felt something was missing from this service, am I being to critical or too old and fussy? If so I stand corrected but what happened to old time service like a -nice to have you, or we are glad to have taken care of your car, and have nice day and/or thanks for coming. Or just pointing me in the right direction, twice. Just wondering?

Very awesome experience! Would definitely recommend