I have relied on LEM for repair work for many years. Over the years i have found that LEMs service has been top notch and their staff very professional. They have always been upfront and honest regarding repair time and have gone above and beyond to get us back up and running.

TERRIBLE! We took our welder in because there was an issue with the motor being frozen up, it wouldnt feed the wire through. took them a week and they kept insisting we need a new liner and wire for it to work and were going to grossly OVERCHARGE to replace it. The spool of wire is new and a full spool. We had to call multiple times saying we wanted to pick it up. After hours we finally showed up at the location and asked for it. They brought it out disassembled and kept pushing us to replace the liner. They did however, fix the issue with the engine by cleaning it. We asked them to put it back together and we were told they dont have time????? Absolutely unacceptable. We brought it home still in pieces and discovered a missing part. We put it back together with a spare tip and we could weld, liner is fine, wire is fine. Went back and asked for our tip, was given one, no idea if it is actually ours or not. Then said that there is no way we can weld with the liner being damaged. We already have and it worked perfectly. THIS PLACE WILL RIP YOU OFF with no remorse whatsoever.

Very helpful in diagnosing my issue and helping me find the right parts.

Its the best. ESPECIALLY their Account Manager, Tom Hunter!

Our company fell for the $75 upfront diagnostic fee charged by LEM, Inc. which was sold to go towards the repair of our 12vdc motor on the back end. Only after calling repeatedly for days for an estimate we find that not only cant they repair the electric motor but they cant find all the original parts to it after disassembly. We picked up what was left of the motor, without a written estimate of repairs(two weeks later we still have not received it or missing parts). Jim French, inside sales, is only too happy to tell us a new one(Chinese mnfr) is just $90 off the shelf at NAPA. Left a message with manager Tom Hunter and got no response. Robbed of $75 but cost our co. days in repair time. Really went out of our way to BUY AMERICAN but companies like these make it very hard. Do NOT recommend.

Very quick service.