They are wonderful, great vehicles for an incredible price! They were so friendly and a pleasure to work with The best transaction I have ever had. Definitely will consider them for future work and cars.
Get everything in writing, do not trust what is said, been waiting on repair that was promised July 15 it is now October 26th and still not done. Lost entire year of camping with my family because of broken promises.
SPEND YOUR MONEY ELSEWHERE!! I do not normally write reviews, but I felt compelled to write one for these crooks. I bought a 07 Outback that was advertised as runs great and good as new do not believe anything they say. I will admit I should have done more research before purchasing this vehicle. They said they did an overall inspection on the car but Brandon, the salesman, couldnt name one thing they did just that it has been inspected. I have had a tirade of issues with this car. Dont be fooled by any of the other positive reviews.
The best car buying experience ever! I was looking everywhere for the right vehicle but couldnt find what I was looking for. The salesman there found exactly what I was hoping for! It was super easy to get financed and it was just an easy process all together. This is a family business and the people there are really nice. We all love our new car! I highly recommend these guys! Well be back next summer to find my sons first vehicle!
I brought my horse trailer to LA auto and RV sales in February 2019. As of right now issues are unresolved.Simply for a safety inspection my wife and I were charged over $10,000. By Michigan law and the secretary of state, vehicle repair shopsare required to give estimates. No estimates were given to my wife and me by any employee including the owner manager. No list of parts used except for very few were in the final invoice. Joe, an employee of LA Auto was to paint the whole trailer. He only painted the back door plus four inches forward from the door.There were still rough rust spots where he didn’t paint. The owner manager Goldie insisted that Joe painted half the trailer. We were charge $1000 for parts and $3000 for labor. When asked to see a list of the parts or painting materials Goldie refused to do so. By Michigan law he must list the parts, and he must disclose the parts to the customer on the final invoice. Doing business with Goldie was a nightmare. He looks like a nice grandfather type but he is anything but.He gave us no written estimates. By Michigan law he must. The Secretary of State enforces the law on estimates by repair shops. The paint job was to be $2000 as Goldie told us it would be. He did not give this figure in writing. Instead one day he brought me to his office and tells me that he made a mistake and the cost for the paint job would be $4000. Even if this estimate change had been on paper, a repair shop cannot go over the estimate by more than 10%.We have reported this man and LA auto to the Department of State and the Secretary of State who investigate repair shop fraud. I have a good friend who sells used cars. Unfortunately, these people and their profession have been given a blackeye by people like Goldie Spurlock.
Golden retrievers to be a nice guy but when you get down to it he doesnt care about what you say or about what his promises are I took my 2002 Jeep Liberty there and he said that it would be done in 5 days and it took over three weeks also I purchased a vehicle from him he said that he would repair the wheel bearing in one weeks time it is now two weeks in and he said that the next time he could do it on a Saturday is 4 weeks out I work in Pontiac and live locally in Lapeer he is unwilling to work with me on a job thatll take 1 hour to complete dont go here for automotive repair it is not worth it
This past summer, my truck picked up a great deal of tree sap. I found it very difficult to remove. The only detailer that would take the job was LA auto. To my amazement, when I picked up my truck, not only was all sap removed but the truck looked like new. They detailed the inside, outside, under the hood and the truck bed. The truck was beautifully detailed at a very reasonable price. I would recommend them and use them again to detail a vehicle.
Ive had both good an bad experiences here, I bought a truck, and over the last 3 years of owning my truck, Ive spent a lot an I mean a lot of money, like enough to buy a newer vehicle, but I love my truck, they were able to let me have my truck an I relentlessly went in an made my payments like clock work! Now Ive had to have a little bit more work done an tho the price isnt horrible compared to what Ive spent before its difficult to pay for right at this moment, dont get paid until the first of the month, an we get told we cant have it until it paid in full, so were irritated with LA Auto, just not very business savoy when it comes to loyal customers, if its not under my warranty, you wont get our business anymore!
The owner, and staff go above and beyond to make your experience of purchasing your vehicle. If they dont have what you want! Theyll get it.. Family owned,very friendly. Great job guys!!
Customer beware! My wife and I took my 2-axle Walton Horse trailer to La Auto & RV Sales and Service in February of this year, 2020. Little did we know that the Michigan Secretary of State requires repair shops to provide written estimates and an itemized list of all parts used. We were not offered nor did we receive estimates for any of the work done at the Spurlock garage, LaA Auto & Trailer Repair and Service (LA Sales). Very few parts were listed. Words such as hardware and supplies were used. We were told that a tech by the name of Joe painted the trailer. Come to find out later, from the owner, after we found rust spots in the paint, Joe only painted 50% of the trailer the owner of LA Sales was only going to pay for the part that was painted. Taking the horse trailer to Victory Custom Trailers to have La Autos work inspected, my wife and I were told that only the rear entry door and four inches forward of the door on the sides of the trailer had been painted. Fully, more than 90% had not been painted by Joe much less 50% claimed by the owner, Goldie Spurlock. The paint job cost $2840 for painting less than 10% of a 20 foot horse trailer and $1000 for PAINT SUPPLIES. Mr. Spurlock, in front of my wife, refused twice to give me an itemized list of the paint supplies. No estimate was given for any of the work done, mechanical or painting. Victory found all of the brakes to be wet due to La Sales installing improper seals. The brakes were cleaned and the wheel bearings grease repacked by a tech at Victory. La Sales botched bearing work cost my wife and I $220 to Victory. We thought about taking Goldies offer to allow him to fix their problems. He called them mistakes. Mistakes are honest and unintentional. It was work done with an I dont give a damn attitude. For sure, what this couple doesnt know wont hurt them your techs must have thought. Grease on the brakes could potentially have injured or killed our horses and us. Goldie did offer to paint the whole trailer at his cost, but for the time your painter was to have the trailer (in front of my wife) you said we would not know of its whereabouts nor the painters name. With the flagrant dishonesty and refusal to give a complete parts list and written estimate documentation., we refused to let this garage fix its careless work. We feared prolonged contact with Mr. Spurlock.The nightmare and the amount paid to La Sales was in the amount of $10,800 for parts and labor. If need be, if it takes spending more money to see to it that this shop never does to other owners of horse trailers that which it did to us, then so be it.
Excellent Service! My family has been bringing our vehicles to these guys for years now. They do an awesome job, theyre honest and their prices are much cheaper than the dealership we were going to. My husband purchased a car from Goldie a couple of summers ago. The car was so clean and drove like it was a new car. He still has the car, it is still in great shape! Thanks to these guys we now have a place close to home that takes care of all of our vehicles!
Thanks Goldie. Really like the truck I bought from you the other day. (Posting for Randie)
Drove through parking lot to look at travel trailers.
They have the NICEST vehicles in town! I bought my truck a few months ago from Brandon. I live on a dirt road and this winter its been rough on my truck. Needless to say, my front struts needed to be replaced ( thanks Lapeer County Road Commission! ) I called the guys over at LA AUTO and made appointment to have the repairs done. They gave me a nice return customer discount, fixed my truck and I couldnt be happier. I love my truck!
Very friendly staff and great deals on cars and RVs!
Great Motor Home repair! I took my Motor Home up north to go hunting and had a bunch of problems. I made a appointment with these guys and they got it right in and fixed it up! Fresh tune up, new brakes and they even fixed a water leak that I had inside and checked out my roof! Very friendly and they actually know what theyre doing! Ill be back!
I had my vehicle detailed at this location. Goldie explained the process, daughter was kind enough to give me a ride back, and Brendan (son) made the process be flawless. Highly recommend this location. This is a family owned and operated business who cares about their customers. Nice job from start to finish!
I bought a used pick up and found the buying experience to be top notch, they have a professional, helpful and friendly staff.The day after I got the pick up home I found a problem and called the dealer. I told them I realize i bought the used truck as is with no warranty, but explained the problem and they said bring it back in and we will make it right. They are doing exactly that, fixing the issue at no cost to me. You cant find a more honest dealership and better people to work with. I know they have my business from now on.
100 % Best auto buying experience ever! They offer top notch detailing too!
They have nice vehicles ! BUT, a few minors things broke in the 1st two weeks after the purchase. In good faith, you would think that they would fix these low cost issues in order to keep the customers happy and possibly have repeat customers. They would not !! They wanted to charge us for every little thing. I would understand if it was 6 months later. The sales guy was very friendly and was not rude. I think they would have more happy customers if they would have fixed these minor issues. I probably will not go back for oil changes and service in the future. I fixed the minor issues myself and do like the car I bought !!!
Terrible place terrible people if I could give 0 start I would in a heartbeat they are not honest with there descriptions and from what I can tell have scammed so many people
Good service
Great place to get youre car fixed my wife and I have done a of business here. They dont B.S. you like other auto places. Keep up the good work guys!!!
Service is generally pretty good. Staff members care about their customers and inventory has become much more varied and a good place to go.
We purchased a truck for our son from Goldie. Our son will be turning 16 in February. We were told that this truck had no major defects and was not in any accidents. This weekend my husband was going to do some work on it and found that the frame is broken badly and rusted thru. I called LA and was told sorry, you purchased as is! Do not buy anything from this place. They even did some work on the vehicle before we purchased it as they have a service department and this damage was very noticeable but never disclosed to us. We paid full price and my son will never be able to drive it.
Love this place,fair prices and the people are friendly and willing to help you find what you want.
Great service and great prices
I bought a 2013 chevy Silverado from la auto .but then my back tire fall off 3 weeks later only had the truck for 3 weeks now mybe drove it 300 miles.they say they will pay half for it but they did safty inspection which incoulds checking lug nuts.it doesnt seem fair at all that they are making me pay for half of it. When its there fault. I shouldent have to check my lugs after diving 300 miles.i had never had a tire come lose or fall off in 8 year ive worked on cars.this place is a joke would never let any of my friends or family do business there.
Fair and Honest staff. Excellent experienced sales team and something for everyone
Very good service, employes are very nuce
Absolutely the worst service. Needed to have fifth wheel hitch installed in work truck . Brought the truck to la by appointment and was told sorry we cant get to it today. Ok, arranged for another day to bring in and after having my work truck at great inconvenience to me for TWO DAYS they call at the end of the day to say sorry we didnt get it done . I am shocked at the incompetence of this place. Never again .
Absolutely awesome costumer service, good used cars, best oil change prices in Lapeer
Love this place!
They have given me good service on the 2003 Ram pickup that I purchased from them in 2016, even though I have had some problems.
Awesome people to deal with very fair and honest
Test drove a few of their vehicles earlier this month, will probably be back to buy.. really friendly guys and quality vehicles too
Great service that treated me like Family!
Service department is very friendly, an reasonably priced
I stopped by to ask about their campers a few weeks ago, and when I went into the sales office I was totally ignored. The salesman in there wouldnt even acknowledge me. I stood there for 10 minutes, hoping to get some sort of anything, but nope. So I left. Someone else got our business.
Got a great deal on a one of a kind vehicle.
Had my RV for almost two weeks. No communication regarding out of stock or no longer made items. Had to cancel my vacation because RV runs worse and must be seen by another RV service. I wouldnt recommend this place to anyone. I am out almost $4,000.00.....I am extremely dissatisfied.
One of the worst dealerships I’ve ever bought from.
Great place to get your oil changed
Easy going and very friendly
Great place to do business with
Great, friendly staff
Ok
Very helpful
No high pressure
Not very friendly
Friendly,