Been to Firestone several times and dealt with different employees this place is outstanding great customer service and they know their job pretty well! I will definitely return if needed.

Bad experience this morning when I went to do the the state inspection for my vehicle, the man told me it will take a few minutes but took so long and it was only me no more people waiting. I ask him if he was almost done cause I was late for work so he told me if I didn’t like it I could go somewhere else or go some other day, go earlier or if I prefer come back later. He was rude and disrespectful cause you don’t tell that to your customers. I was just asking why the man was taking so long. I’ve done the inspection every year and never take that long. Really bad customer service.

Good service. Employees make sure to keep you informed. Prices a bit on the steep side, But better than taking your car to a second rate shop.

Real busy on Fridays. Took 5 hrs to have two tires mounted, balanced and align. Even though the waiting time was long, I am satisfy with the product and friendly service. Lets wair and see how respond to their warranty. Ive had bad experience with their other store.

I cant say anything bad about this place. Theyre the greatest if you dont go to this Firestone I suggest you do the young man at the counter ( smh his name just slipped my mind sorry) went way above and beyond very respectful and courteous will definitely come back whenever I need car assistance thanks guys

Love the service .

Awesome customer service

Very full not that fast is good but to full

Great place fast service the earlier you bring your car or truck the faster you will get in mins the have your they will tell what you need to fix before the charged you

Very fair pricing, best availability for technicians in the city. I wanted to give them the full five stars, but I drove away still having a Check Engine light that was inadequately diagnosed and led to further (thankfully Firestone-guaranteed) work when I returned home. In the end, these guys got me out of a real jam, and for as good a price as could be managed, so definitely an above-average grade from me.

David and Ivan at Firestone in San Bernardo are polite and explain all your car needs and they advice you with coupons and savings, my car can’t be in better care!!!!

Best of the best always great prices and excellent customer service on San Bernardo I highly recommend it 👏👏👏👏👍👍Centeno store Manager goes above and beyond to help out in whatever the customers need. Great mechanics always there to answer any questions regarding your vehicle

The person who helped me named Jesus was excellent in courtesy, timeliness, and expertise. Will go again for auto needs! I saw him and other personnel show the same excellence to several customers, including elderly who were helped with timeliness. Try them, You will not be diaappointed!

Always a pleasure having my vehicle alignment here the employees are super, informative, and helpful on anything they can help you with.

You get what you pay for!!! If you want your vehicle repaired right the first time!!! Then take it too the Certified AASE Technicians at firestone!!! They only use original factory parts!!!

Wow Great Customer Service, Guys in there go above and beyond to service your car! Keep up the good work guys! Definitely recommend to others!

Great customer service!

Best place ever.. . Very nice the people from there ...

Love the service better than last years, Luis was very attenttive to me as well as to otger customers in the lobby. He did his job amazing loved his service. Totally recommend him if in case you need your inspection.

I had a flat tire so I decided to go to Firestone. I didnt realize it was late and they were about to closed. Anyways the staff was very professional during my situation and help me get fix my tire. I was beyond expectated at how they went above and beyond to help me. Honestly I didnt expect that because no other tire shops would do that during closing time. Thank you so much! Will definitely recommend this place.

Excellent service. Good people.

Loved the service will go back again next week.😊

Fair prices. Great customer service. I went here to change my spark plugs and paid like $150 less than the Honda dealership here in Laredo by the mall.

David and the staff were excellent and made sure I knew what my car needed in order to run properly. Thank you!

Very disappointed the service they provide these people dont know how to sell their products Firestone needs more people that know how to sell tires.

Well I came for an oil change last week and that went fairly well. No issues. But I came for a tire a few days later and this was a bad experience. Maybe it was because they were closing soon due to a parade. But service was compromised. Company truck F-250 tire was $200 plus $70 for services but they didnt even try to put the spare under the truck, didnt try shut off the TPMS light, which was due to them not filling the new tire with enough air, and they didnt replace the plastic hub which was in the backseat. After I noticed these things I asked them to do it for me which took them an additional 20min and I had to help.

Hey ladies,if you want honest people that dont take advantage of you and take care your vehicle needs go to firestone.

Mr. Centeno was very courteous and professional. Excellent service. Would recommend to everyone.

I needed Alignment for my truck and Mr. Jorge Centeno was very helpful 100% customer service will recommend for anybody

Great Service...ask for Jesus Murillo. Great salesman with great customer care and service.

Horrible experience. Worst customer service. Lack of communication among desk staff and mechanics. Long wait times even with appointment. Wouldnt recommend. Go somewhere else even if you have to drive a bit farther.

They did a good job of getting my tires in fast and very polite!

Great place. work with me to get the best tires in my price range.

I drop off the car at 10:00 It was ready at 3:00 🤯at 1:00 they called me to let me know that the price they gave me was wrong. It was gonna be more $$$ 😡

Fast and friendly service

Great technicians. Great customer service.

Good place when you need tire service.

Update your website and let customers know that inspections arent done on Mondays!!!!

Great costumer service.

Nice & friendly service

Jesus took care of the problem in my truck its running excellent he went over and Beyond thank you very much

Have good workers.Good job

Very expensive place .

Friendly helpful staff.

Very professional service.

Takes very long to get repairs done.

Ok

Fast service

Awesome service!

Take to long

Good fast service

Great knowlege

Good job

Overpriced.

Good place ... very good service

Like 5 hours of waiting.

High pricesFront brakes $ 265.Not recommendable

They dont want to do the review for state inspections. They only make excuses, pure lies.

Excellent service 100% recommended very good promotions

Bad very bad since one as a Mexican has the right to ask for the return of the taxa and this business does not do it and does not have any sign in which they report the said rule about how bad I still pay the notary and these gentlemen do not return the taxa

Very good service

Very good prices

They use used valves and charge them as new; they dont work and the air comes out

Great service

Good attention from your staff .. I recommend it

Great service

Very good attentive service

Excellent customer service

Putting new shoes on the wing go

I always find lallanta that I look for.

Excellent service

The customer service is not very good

Well !

Profecional