Made a order for pick up and i go to pick up the part the door is locked and no one will answer the phone.

I needed some particular loctite on short notice for work. I got here 6 minutes before closing and not only did they have it in stock, but the man working knew right where to find it, got it for me, and had me cashed out in no time at all.

Called on a Friday 30 min before closing time, told the guy I was 15 min away. He must have sprinted to the door to lock it. Pulled into the parking lot with time to spare and the guy is pulling out... So waited all weekend long. Now its Monday, supposed to be open at 7am. Nope, sat in the parking lot for 20 min before I got pissed and left. I cant believe Fastenal would hire such lazy employees. Ive never had a problem with this company till now. Needless to say, Im taking my business elsewhere.

Excellent customer service !

It’s 9:48 on a Monday. Supposed to be open at 7. Deserted.

Had to return bolts. Manager was giving me attitude for returning a 2nd set stating that used bolts cant be returned. None of them were used and the bag was closed. Pointless to be making such assumptions from across the room.

Not open at the business hours that have on the door