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AutoZone Auto Parts
1121 W Eads Pkwy, Lawrenceburg, IN 47025, United States
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AutoZone Auto Parts
Comments
Fr
Review №1

Always very knowledgeable and friendly plus I always get my military discount. Thank you.

Ja
Review №2

Ralph is a great employee!! A few others is great to. Some of the others is not so much. I have stood in the store and call when no one else is in the store Ralph was the only one I have ever noticed to answer and talk to me as a friend would to help. Other people dont do the same would answer from time to time and then not be so friendly on the phone. For the ones that do try keep up the great work.

Bi
Review №3

The staff were very knowledgeable and helpful. I got what I needed in and out quickly. Pricing was very competitive. I highly recommend this location.

te
Review №4

They were knowledgable on what I was needing, kind and cost affective as well.

JF
Review №5

Awesome time, they had exactly what was needed to fix my truck...

Ca
Review №6

Great customer service! Very friendly and helpful!

Ja
Review №7

Came in needing some specific help. Ron was very knowledgeable and friendly. He knew exactly what I needed.These guys are great, definitely go there if you’re looking for parts or don’t even know what you need like I did.

Je
Review №8

Its a alright place to buy parts from. Some parts are junk some are great. Its also good to make sure you know the exact part youre looking for because sometimes you can get the wrong part and have to go all the way back for the right part.

Ji
Review №9

Always have good business with no doubts

Ro
Review №10

They never have things in stock in the store

Di
Review №11

Always great service by friendly, knowledgeable staff. New wiper blades installed and showed me where to fill my washer fluid.

Ke
Review №12

Yo these dudes cant read and they dont check the items before they sell them. Dont go to these inbreds.

Se
Review №13

Went in to test charging system. Store was short-staffed but they went above and beyond to help me and as stressed out as they looked were still cheerful as they replaced my alternator so I could change it in the lot. Even let me borrow a personal tool to get the job done. Thanks guys!

Ca
Review №14

Product availability and prices just cant compare to ORileys. I always call 3 places & am at the point of just going straight to ORileys. Its even more frustrating if you get someone on the phone that doesnt know how to troubleshoot with you. Ford dealer & ORileys had no problem understanding the part I was talking about

We
Review №15

Even though they werent able to fix my issue, the effort they made was top notch. I was told exactly what I needed in order to fix it and where I should go online to find it. Will definitely be doing business with them again!

Ri
Review №16

Great service. Had a deaf battery and they changed it for us. Very nice man did a excellent and fast job!

Ad
Review №17

So far never had a bad experience visiting here just had to switch it to five stars . Great job for responding !!!! You guys rock !!

Jo
Review №18

Staff were very helpful.

Tr
Review №19

I had good service they were really helpful on getting me the best deal the prices was not too high they were Fair most of the stuff comes with hey lifetime warranty they have a variety of good products she can choose from Bob name brand things they make sure you are satisfied bye the time you leave

Te
Review №20

Good price, had exactly what I needed. Quick in and out.

Lo
Review №21

Only thing I hate is the toys and candy placements for when my 3ft toddler starts grabbing everything and tries to open it everytime Im being helped

Ro
Review №22

Great parts and friendly people working there

Pa
Review №23

My favorite place to shop! I have to be up there on the list maybe not as much lately because I’ve been traveling but each and every employee is actually a friend of mine and I met them all there working their job. They do their best to find me the best price and I mean I guess they don’t mind because I am in there literally either every single day or maybe a couple days. Good group of people there. The store itself could use better inventory on things I’ve noticed going to other locations around the tristate but for how much I enjoy the employs in the Lawrenceburg location I wouldn’t change a thing!

Je
Review №24

They were wiped out of couplers but still a pleasant visit.

Ro
Review №25

Very helpful and extremely knowledgeable about most any vehicle, and gave my daughter a snack that she wanted to buy and wouldnt take her money lol very nice caring people

Ch
Review №26

Very good guys working in their helpful all the time

Te
Review №27

The best sale leo

De
Review №28

I shop here alot also.But they usually have to order my parts for my vehicle.

Du
Review №29

When i order parts over the phone and pay for them ahead of time I expect my parts to be in the store when I am told they will be there. The last 2 times i have placed parts orders over the phone for out of stock parts they have taken my money and the parts never show up because they never placed the order. Then when I go in and raise hell I find out they forgot to order them after the phone call. Really need to make sure these guys are placing orders when they take peoples money and not the next day when a customer comes in mad bc the parts they paid for arent there especially when the part is needed asap.

Gr
Review №30

Great service

Th
Review №31

The staff was very helpful and courteous.

Br
Review №32

Great sevice and fast

Da
Review №33

Awesome quick help. I thank Jack so much for coming out in the cold wind and changing both rear blinker bulbs so I wouldnt be late for work. And thanks for smiling while you did it. Much appreciated.

Ka
Review №34

Ralph T did a great and quick job installing my new battery! Thanks

S
Review №35

Shawn helped me last night with a bad battery, swapping it out for me. I very much want to say thank you for the assistance and the friendliness he showed. Very professional!! This guy needs a HUGE promotion and pay raise!!! THANK YOU!!!!

cr
Review №36

Advanced auto is better!

Ri
Review №37

Really realky helpful staff and friendly. They will take care of you.

WI
Review №38

Never can find what I need and prices are not what they say in the store.

Ka
Review №39

Very helpful

He
Review №40

Had what we needed. And they are nice when you dont know what you need lol

Da
Review №41

Terrible. Waited 15 minutes for the counter person to tell me they could not find the part that the computer said they have 2 of

ki
Review №42

Called ahead to check on availability of item. They checked, had it & I went and bought it. The opposite of the lack of help I tried to get (on the same item) at Walmart.

Br
Review №43

Service sucked js

Lo
Review №44

I figured out what was wrong with my car and how much it would cost to fix it

Th
Review №45

Although they didnt have the part I needed, their customer service was fantastic.

Ma
Review №46

Always have what your looking for!!

An
Review №47

Always helpful and one of the only parts stores that asks questions to insure that I get the right parts.

Ch
Review №48

Nice clean orderly store. Knowledgeable people

BI
Review №49

Slow and horrible customer service. That said, Theres times I go in there and its excellent. Would I go back? Very likely.Anyway I go in to get a headlight bulb. Stand in line forever and finally got up to the check out and told them what I need. They tell me which isle to find it and let me go get it and they move on to the next customer. I get back in line and Theres 4 people in front of me. And it was taking too too long. I threw my stuff on a table and left. They just lost a sale through their slow service.

Re
Review №50

Had to get parts for my car, waiting time could be better if they had more than 2 employees! I had to wait almost 30 min to pick up my orders.

Ke
Review №51

Great service. Found the fob battery that I needed.

Je
Review №52

Great service

ti
Review №53

Knowledgeable and helpful

Ha
Review №54

Andew was awesome. Needed a new battery. Not only did they have the right one but Andrew installed it immediately l. was only there less than 15 minutes. My wife thought it would be at least 1 hour. Was taken care of by Andrew very professionally.

Va
Review №55

Excellent service.

Su
Review №56

Great peoole

Le
Review №57

Very helpful staff, answered all my questions without the salesmanship of a pushy person.

Wi
Review №58

Nice store. The staff were helpful. I find what I needed. What more can you ask?

Je
Review №59

Well lets see as I kid I used to love taking a trip here whether it was with my dad or my uncle Randy, however after what my dad went through yesterday I for one will never return. Poor customer service, Andrew apparently doesnt know how to put a phone call on hold since he kept disconnecting my dad and he lied to him about having things in stock because other stores can check your stock also sunshine, and the women who worked last night was very rude to him. Will never ever be back to this one ever again.

be
Review №60

Stopped at AutoZone this morning to get new headlight bulb. The lady at the counter helped me pick one out and then she asked the man next to her if he could install it, as I did request that. He was an older man with grey hair his response was, depends, I am not taking out the battery. I let him know the other one went out 6 months ago and another guy there installed it with no problems, I did not hear a response . The lady helping me then turned to a gentleman named Jim and ask him to do it. He did not hesitate as he said, of course I will. He had it installed in a matter of minutes. I thanked him for being so pleasant and that I really appreciate his assistance. His response was the next time you come back you can say Jim helped me out and you can ask for me again. I told him I would certainty do that. THANKS JIM

Do
Review №61

Most of the time the parts are cheaper than advanced auto parts and oreilly auto parts.

An
Review №62

Great customer service. Billy helped me with my headlight. Great guy, thanks.

He
Review №63

Usually my experience here is great. I have been going here for 10 years for all my automotive needs. However, my most recent experience was very disappointing. I dropped off a car battery to be charged and tested which takes roughly 1 1/2 hours depending on the current charge of the battery. I called down to check and was told the battery did not hold a charge and was no good. So I went down to purchase a new battery and upon entering I noticed the battery was on the exact place I left it when I originally dropped it off. After a few questions it was evident that the battery didnt even make it to the charger and whoever I spoke with on the phone would not have been able to give me an answer on the status of the battery because it was unable to be properly tested without a full charge. So, I had to wait another hour and when I called back the employee said that the battery was good and held the charge. Needless to say I installed the battery and hit the road only to be stranded once I turned the car off and tried to restart it. I got a jump, headed straight to the nearest place that sold batteries and havent had any problems since. I know this was a long review but I hope it helped.

Ni
Review №64

No problems

Su
Review №65

Clean establishment being an auto parts outlet. Very friendly and knowledgeable staff. They do know what they are talking about . would recommend them to anyone needing a part or information.....

In
Review №66

Absolutely the worst customer service. This is the second time in two weeks Ive left my purchase on the counter after waiting several minutes at the register without even being acknowledged. The ONLY reason I stop there is because its a convenient location. No more. I went down the street to Advance, was greeted as I came through the door, and was in and out in less than ten minutes.

Le
Review №67

Excellent customer service

Ap
Review №68

Guys are great... helped me out to my car!!

El
Review №69

My check engine light came on. Had them check it out. They were very helpful in explaining to me that the reason it came on in my brand new car has to do with the e- vap which is normal when you do not have a gas cap on the new cars

Ba
Review №70

Had a great experience at the local Auto Zone. I usually dont like trying to get things for my car but this time was different!! Jim helped me determine exactly what I needed then carried them out to my car for me. He even suggested some related items. Really made this a good experience. Wont mind returning the next time!!

le
Review №71

Jack and his staff are so great and helpful!

Lo
Review №72

As long as you dont have to deal with Brenda youll do just fine! Olivia was awesome!

Da
Review №73

Staff go above and beyond to assist customers. Store is clean and well organized. Adequate staffing with short waits.

Bo
Review №74

Great for parts..they got what you need

do
Review №75

Very friendly and helpful staff. I would recommend this place for all your automobile needs.

Ro
Review №76

They need to move faster and I waited for almost an half hour and most of them were taking there time

Re
Review №77

They were very helpful

Al
Review №78

This is the most unprofessioally run business ive ever seen. Thank God OReillys is opening across the street.

Al
Review №79

The parts arent the problem....The service behind the counter is!!!Theres only one weak like in the chain. As soon as he is gone, things might be better.

Mi
Review №80

Fast friendly

Tw
Review №81

Decent store, had exactly what I needed. Cashier was a nice guy.

Ma
Review №82

Could use some cleaning, usually have what I need.

me
Review №83

I love going here they will loan you tools and their prices are very cheap

Ar
Review №84

Some visits are good because the employees are attentive and helpful. Other visits are not so good. But they usually have what I need.

jf
Review №85

Knowledgeable staff, they will get you on the correct path to fixing your vehicles

Ph
Review №86

They were quick, answered my questions, made sure the product number was correct for me and did a return without hassles.

Ji
Review №87

Ive shopped here for years, but youve gotta watch the salespeople and check what they say carefully. Example: I took a brake line in recently for replacement; they were out of the 20 long one I needed (they measured it for me in store), so the salesperson sold me a 30 with the wrong flare ends and told me it would work. I used their Loan-A-Tool program, got a line flaring tool (from another of their stores), and ended up with a wasted brake line. When I went back, the salesperson laughed and told me they were out of the correct line. I bought the right one from a competitor down the road for less. Not a huge waste of money, but definitely a time waster. Cant replace that!

Pa
Review №88

Quick friendly service as well as they have reasonable prices on car parts and their staff will even come out in plug into your computer and tell you what is wrong with your car wonderful place to shop for car products

Tr
Review №89

Stood at counter for 12 minutes trying to pay for oil ended up leaving without any oil BECAUSE NO ONE WOULD COME TO THE REGISTERER ! Only 2 other people in the whole store . Very poor service .

Je
Review №90

This morning on my way to work I stopped at AutoZone to order an oxygen sensor, I spoke with Ralph and was told it would be there by 2:00. On my way home from work I returned to AutoZone and spoke with Ralph again. Ralph informed me that the oxygen sensor had arrived but they were unable to locate it in the store. After waiting 15 minutes for Ralph and the AutoZone staff to find my part, I left. I usually avoid AutoZone because of there gross incompetence, but I figured if I went in with a part number that they couldnt possibly screw it up. I was wrong. Do yourself a favor and order your parts from an online retailer, it will save you a lot of aggravation and a bunch of money.

Br
Review №91

Mackenzie and Lauren are the best.

Je
Review №92

Good prices and products. Friendly somewhat knowledgeable staff

Br
Review №93

Quick, courteous and professional service. Had the parts I needed in stock.

K
Review №94

They gave me the wrong part and when I brought it to their attention they told me i was the wrong one. My brakes are disc breaks. They gave me drum breaks and insisted that was what my car needed even after I informed them my car has disc breaks.Will not be going back!

Ja
Review №95

They went above good service...very helpful

Tr
Review №96

They got the right part ordered the first time ! ! ! An the employees are knowledgeable about the inventory. Customer service is a pleasure to deal with !

Wi
Review №97

Its always a wonderful place to go to write part all the time

Sl
Review №98

I was amazed and was a really nice friendly staff that helps you

Ka
Review №99

Waited over an hour for an employee to try to figure out how to give me money back on brake caliper cores. Employees were all nice and willing to help.

na
Review №100

In and out fast, staff knows part numbers off the top of their head

Information
26 Photos
100 Comments
4 Rating
  • Address:1121 W Eads Pkwy, Lawrenceburg, IN 47025, United States
  • Site:https://autozone.com/locations/in/lawrenceburg/1121-eads-pkwy.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A693&y_source=1_MjQ2ODA5My03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 812-537-4488
Categories
  • Car battery store
  • Car accessories store
  • Auto parts store
  • Tool rental service
Working hours
  • Monday:7:30AM–10PM
  • Tuesday:9AM–9PM
  • Wednesday:7:30AM–10PM
  • Thursday:7:30AM–10PM
  • Friday:7:30AM–10PM
  • Saturday:Closed
  • Sunday:7:30AM–10PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
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