I got a lids gift card for Christmas finally had time to go shopping for a hat took time to finally find the right fit was happy but when it was time to check out they told me sorry we cant take lids gift card we have the new system you can only order online so I was ok let me order online and pay for the hat and just take it home Im already here she was oh no you cant do that you could only order to be shipped to your house they need to stop selling gift cards

Been calling this store for 3 1/2 hours. No one has picked up.

Lids employs rude and poorly uninformed staff such as Janae Scott, claiming to be the store manager in this Mall location. She purposely provided me the wrong corporate information & phone numer in hopes I wouldnt make my complaint. I will follow up with the correct department. Also, the store hours reflected on google are wrong and caused me a waisted trip, time & gas when I called and was still provided inaccurate information. Yall need to do better.Update: I rcvd a return call from corp and Markus apologized for my inconvenience and offered a discount for my purchase.

Fire meet a guys from buffalo that cash me out real gentleman

Great place tons of hats!!

I come to buy at 7pm and went closed the web say close 9 pm no serious Schedule

Horrible customer service! There was only one employee working the floor when I was there, and he was on his phone the entire time!!! Yes that means even when he checked me out for my purchase, he had his phone in his hands! Also the store could have been better organized, especially since it was a week day and not the weekend

Employee could have been more helpful

Went earlier today to pick up my order. Got there at 10am when they are suppose to open and they were closed. I waited around till 11am, still closed. Very disappointed that there was no sign anywhere with the hours of operation. Google says 10am if they are changing there hours they need to update.

The associate working was extremely nice and helpful. Hopefully shes going to enjoy her day off tomorrow. ;)

My hats are better than ever for my Teams Hawks. BRAVES, and Falcons. Always have the Buy 1, Get 1 Half off deal. Dont forget to ask about the $9.99 special hats.

They always really good deals here

Theyre good on local material, not so on other teams, a lill disconnect between their online service and pick up at the store, it seems as if they dont organize the online shipments, the customer have to wait.

The hat I wanted didnt have the size sticker on the outside brim. The associate didnt really care or do anything to solve the problem.

Great selection of all kinds of hats / caps sports & other options... Prices are reasonable...

I went there 2 different times on 2 different days and no one knows how to use the embroidery machine. I feel that is unacceptable. Every person that works there should know how to use the equipment.

High price hat shop.......HSN has better prices

Love the website more but lids is still awesome

Good customer service but standard high prices continue to run me off.

Dont go right now, but Im work in that? In the store have a lot differents styles in caps new era??

Always has the best in snap backs and flitted hats.

Solid selection of hats. Great deals sometimes when purchasing more than one hat.

Customer service was out of this world!

Great deals on hats

Love it there

Good selection

Nice store

Hat store

Let Been

Load class. Embroiders every wish on the cap very cheap