The dresses are beautiful! I bought my prom and wedding dress here. The associates are great. But, the management is terrible. They are rude and dont care about their customers. If you have a problem you might as well just give up on Normans doing anything to make it better. I bought my dress for my October wedding at Normans. I scheduled my first dress fitting on a Saturday morning. I didnt want to drive to Lebanon due to time, so I had my dress moved to Springfield. I live in Kansas City, so drove all the way down specifically for my appointment, which they scheduled for 9 am. When I arrived the store was locked and closed. I called the store no one answered, so I called the other location. They told me the Springfield location does not open until 10 and that the lady who does fittings usually doesnt get there until 11 am. If I had known I could have kept my dress at the Lebanon location and did my fitting there, but now my dress was locked in the Springfield location. explained my situation and they just said, Oh well. I had to get back to Kansas City, so I had my dad pick up my dress so I could get it fitted elsewhere. When he got there he asked what they were going to do to make the situation better since now I had to find someone else to alter my dress on top of paying for the gas to go to Springfield and back. Their response was that it was a human error. Which they kept repeating as my dad tried to figure out a way to remedy the situation. This was the manager speaking, not an untrained associate. When I got my dress I checked that everything was in the bag and in one piece. I found a run in my lace on the bust area (I bought the dress new). My dress came with a flower, but I chose to buy a beaded belt instead. I guess in their minds that meant they could keep the flower (that I paid for) to sell in the store later. I called to have my flower returned. They acted like they didnt know what I was talking about, but finally agreed to send it to me. The management deserves 0 stars and the associates deserve 3-4 stars

Has lots of beautiful dresses and customer service is great