I’ll give 2 stars just for being Michael’s but there was nothing in this store. Looked empty not even Christmas decor and they’re usually known to have nice holiday decor.

Found what I needed. Store is very clean&well organized.

I’ve been coming to this Michaels for years and recently I’ve had problems every time I go. There website very clearly states their price match policy and yet they do not honor it. The manager I often interact with there is next level unprofessional! I came in to buy something and price match it, the cashiers said they were not able to and I asked to speak to the manager. She came over, but didn’t come to the register or even one next to it. The cashier asked her the question and she was like no. I asked the cashier if I can talk to the manger and the manager said with a lot of attitude, she can talk to the manger tomorrow morning and she walked away. As a manger this behavior is ridiculous, the fact that she would not even acknowledge me is beyond disrespectful. I expected better from Michaels.

Ooreat place to get a new diploma framed. But dont show up without a coupon. 50% or more discount coupons are available probably 50 out of 52 weeks.

Would like to see more products on stickers, Holidays decorations.

This is a very well managed Michaels. They keep things in the right place and keep process labeled properly. The employees are friendly and helpful.Super important: this store is reliably cheaper than Amazon for nearly everything, especially painting supplies and Cricket supplies.

Just found this cozy little shopping center with my favorite store- Michaels! It has an okay selection of items but definitely lacking in merchandise variety and floor plan is a little odd. There are better Michaels stores in the DMV area but it has enough to get the job done.

Well stocked, clean, organized, and friendly, knowledgeable staff. The cashier even told us about a sale price for the frame we were buying that we didnt know about.

This is my favorite store for arts and crafts. A lot of stuff is often on sale.

I called ahead to see if I could bring my dog along with me to grab some supplies for my wedding invitations. They had no issue with her coming along, as long as she was well behaved. Awesome time, and it was easy to spend a few hours in there just looking at everything. Friendly staff.

Great sale prices. Fun finds. Remember to check for coupons...then the savings can really start to stack up. I had a helpful floor associate and also an informative cashier that explained how the MICHAELS APP is a must going forward. Ive already earned bonus dollars and have a coupon in the app that I have not seen on line.

Easy to find what I needed, but checkout queue wait was too long

Nice store good selections. Some employees are friendly.

It went well as to help my 9 yr old niece with a art project

Really bad customer serviceThe cashier was so rude, this is not the first time that I see the cashier working with a very poor actitud at Michaels.I wouldnt back to this store.

The store was fine, but it was a struggle to get the cashier to accept the coupon that the Michaels app gave me to use there. Maybe next time just scan the code, let the register do its thing and move on instead of arguing whether or not you think it should be valid.

Love this place, you get what you wantGood quality and service

Disorganized. Good selection of seasonal items. Pricey.. 65.00 got a reef !?

Good place for arts & crafts but very limited choice of color yarns.

Framing department is absolutely wretched. After 2 weeks + of waiting for a frame job and no status updates I decided to call to see when it would be ready only to find out that they havent even started it. Gave some lame excuse of having to re-order the frames. Its obvious that some customers are on a pay-no-mind list. These are not good people.

I consider Michaels a fun store to gather items when doing a specific craft or multiple projects. The company itself has been around since my childhood and since has adapted through different generations making it a trustworthy store with many well known brands.However, I would suggest directly checking online first for certain sewing needs. If your going to use them rather than a traditional sewing store like Jo-Ann fabrics, because they are somewhat limited with accessories they carry in the store and online (items out of stock online with no further info).Michaels has always been a very diverse store in what they carry. I find it to be a craft store that will definitely carry name brand and specific items known in the craft world. If your a crafter you have to be able to trust the products that are being sold to you as you are doing the exact same thing. If your in that crazy world!I did my first online purchase/same day pick up with Michaels that day. My order was placed at 0500 that morning for a pair of sewing sheers. I dropped by around lunchtime to check the status of my order, and they got it ready for me. I did need purchase some items in the store as well. It was a bit peculiar on my end to check twice at opposite ends of the store.🤫

I’m extremely disappointed after going to Michaels yesterday to get some needed supplies. Extremely rude, arguing on prices that were placed in the system differently than advertised on the shelves. Told “I don’t have time” when there was only one other person in the store... just extremely rude from even getting to the counter, like she couldn’t be bothered. Honestly and I’ve worked in customer service for years some of the worst service I’ve ever seen... and I’ve lived in NYC. I’ve been a loyal customer for years and the only reason I’m giving 2 stars is the fact that I have had a much better experience with the other employees. But one bad egg can ruin it for the rest.

That the framing department was most helpful. It does take time if youre having something framed, so plan on several weeks lag time before your order is ready.

Waited 30 minutes to checkout because there was only one cashier in the store and the Manager was in the back eating cake. When i asked the cashier to page the manager after 30 minutes she did and the manager came out eating her cake. I tried to talk to her and she said good bye. She had a nasty attitude and didnt care about her employees or customers.

Very blah they seriously need to update their image.

Good food

In this store I am like a kid in candy bar. Variety of items and stores peaceful arrangement urge me to browse more.I mostly visit Michaels leesburg but this and sterlings, both are so good.

The new Scott Brothers line of picture frames are gorgeous and the framer did an awesome job matting and framing a 1989 photo of the Berlin Wall coming down -- turned a b/w poster into a work of art. And a coupon saved me 70%!

Drove all the way there for an in store pick order they said they had but wasn’t ready until tomorrow

Not a lot of selection nor stocked very well with what they do offer. Employees are always polite and helpful though.

Was told after standing in line for 10 minutes that they could only accept cash.

I got alot of nice Xmas markdowns for $5.00.😆

Awesome staff... I got bewildered by all the artsy fartsy stuff and just wanted pencils and a sketchpad...I asked and they told me where to find what I wanted. On a side note if you go to their website you can get great deals, they scanned a 70 percent off coupon from my phone.

A great place for arts and crafts Specifically if you wanna make em

Talking steps to keep customers and staff safe

Its a decent craft store.

I usually love Michael’s but this store is a nightmare! One person (yes I said one) on the cash register the Friday before Christmas! The line was wrapped around the store and no one ever came to help. Oh but there was a lady (manager possibly) who came to complain that no one was coming in and framing was leaving at 6:30 or 7 so no one would be there from that department the rest of the night. I didn’t really see anyone on the floor working either. After the manager relayed to the solo cashier help wasn’t coming she went in the office (presumably to try to call staff in, but she really left the single cashier in a tough spot)! Plus all but maybe one of the lights in the parking lot was out!

Great Christmas And items for school..Love Michaels

Beautiful detailed materials

Great arts and crafts selection and the girls that work at the check-outs are very nice and helpful. They also do picture framing and I think they have a better selection of frames than Hobby Lobby.

Never ever will I return to this store. After waiting in line for 30 minutes (because they only had two cashiers working on the 2nd to last weekend before Christmas) I left empty handed. I was trying to purchase 5 items (picture frames, vanilla, and silicone baking molds), and had two coupons I wanted to use. One was 50% off one full priced item (which I wanted to use on the $20 picture frame), and another coupon that was 20% of your entire purchase. The picture frames were $20 full price, the vanilla was tagged at $6.99 on the shelf, and the silicone molds were $4.99 each (I wanted two). Yet somehow my total came to $53. How is that possible? I certainly know how to add. 20+7+5+5= 47, and that would be without coupons. Yet my total was more than that??? Neither of my coupons were expired. In fact, they were both only valid today, 12/16. And the 20% of was only good after 3pm, and it was 3:30 by the time I got to a register. When I asked the cashier why this was my total, she said she didn’t know why the coupons weren’t working, and that there was nothing she could do about it. When I asked who I could talk to about this, she said here was no one available at this time. So I left, and happily made my purchase on Amazon when I got home. I have never been more upset or disappointed with the lack of customer service, in any store, than I was today. Goodbye Michaels. You have lost a customer forever.

Its a Michaels, you pretty much know what youre getting. Good deals on picture frames.

Great customer service! Cant say enough about it. Last week I was told late one night that needed to get somthing for my daughter for school. I called and found out it was 10 minutes to closing and I was 15 minutes away. Manager stayed late and was very helpful, even though it was after hours.

Very helpful staff and this location had things that other Michaels in my area did not.

This place has so many great things that are hard to find.

Michaels is a really good place to get a few items however they give you tons of coupons for stuff thats not on sale but everythings on sale. so the coupons dont always work the way you would want them to. if youre using a teacher discount they will not use that in conjunction with the coupon and that sucks. not to mention that theyre framing is way too expensive I would definitely go to a small independent framing store theres one in Ashburn thats reasonably priced.

Good craft store. Great range of items and fair prices. Remember to check for coupons.

Clean bright and inviting. The lady stocking the shelves actually had used the products. Her recommendations were spot on.

I love Michaels! Prices are better than Joanns on many items.

Extensive selection of typical crafting supplies readily available but Ive always found Michaels stores to be so so. Products are typically very overpriced and I would rather wait a few days for more affordable crafting supplies offered via numerous online vendors with the added bonus of not having to make a trip to a crowded store.

Went in for an art project and the cashier politely helped and even shared ideas for my art project.... which is way more than I asked for and Im very pleased with the store and the customer services they provide...

Friendly staff, quality framing work

Standard Michaels. Service was quick and friendly.

Cant beat the prices. A broad selection of craft items but dont expect anything on the higher end. All inexpensive to midling.

Nice but needs more scale models. all the models are very old and for beginners. I dont like hobby lobby but i have to go there to get quality scale tanks. please add some tamiya items people will buy them

Clean and the quality is good.

Best Mexican restaurant in town. Authentic tortillas! Tacos, Soup, Chicken Quesadillas. My 4 year old devours the quesadillas and and the queso dip.

This is a great place. It always has a good team that helps you and they also always have coupons and good deals

Good store with a friendly staff. Nice clothes, good prices.

Has everything for your crafting needs.

This place is a great crafts store. They even have a kids section.

Great store with great products with amazing prices..

Love michaels, even tho I prefer the Leesburg location over stelring, still fun .

Got my kit and new classes if water coloring, so much fun

You can use competitive coupons (Hobby Lobby & JoAnns ). Great selection & prices on arts & crafts.

Good for when you want to get art stuff..i mean like, 8ts an art store

Will not spend another dime in this place until they take down that framed jersey of Albert Haynesworth... Which for sale, btw, for ridiculous dollars..

Nice store. My wife is the arts and crafts person....

Love Michaels for all craft supplies!

Great customer service

Usually has what Im looking for

I love everything about Michaels.

They usually have what you need to do whatever craft you have in mind here! Very helpful staff! If youre a teacher and you have your badge, you get 10% off!

Lovely selection. Helpful staff.

Bright, well laid out, well stocked and knowledgeable staff.

Extremely rude, condescending employees. Use being short-staffed as an excuse for remorseless incompetence.

Needed something to draw hilites on a photo print. Store associate guided me to the right markers, all the colors I would ever want!

Good prices, great coupons, friendly staff.

Great crafts store, with good holiday discounts.

So many great craft items!

The best place for DIY :)

Had the art supplies I needed and helpful

Best place for all your craft needs! I get all my glass beads and jewelry materials from there :)

This is a really good craft store, with lots of supplies for fun projects with the kids.

Great store with friendly employees.

They have nice stuff

Small, often not well stocked and commonly cant find the item Im looking for or they dont carry it.

Great customer service, love their baking supplies

Nice staff and busy store.

Always a good selection and experience.

Reasonable prices, good selection.

Had what I was looking for and on sale, very good about using coupons

Great craft items and good prices

Huge store, had all the yarn I could ever want

Staff super not helpful.

Excellent place for art and craft!

It was good

Very nice

We love going this place!!!

Friendly staff and a wide selection of arts and crafts.