The web site was super easy to use. My package was here in a few days, with super awesome email updates on where my package was. Thank you.
Zion Alarms was on time, gave good instructions I could understand ( not a technical person)Listened to what I needed and installed system quickly and efficiently. A great company we can recommend
This is the ONLY product I have ordered this month that had an accurate, reasonable delivery date! Battery and shipping were reasonable. Will purchase from them again.
We have a Ring doorbell camera but added ADT cameras around the exterior of the house. The sales guy promised our monthly rate would go down but it has not. It went up.The installation is terrible as they run a wire from the outside of the house through finished walls on the inside so they can plug into an interior outlet. It looks so awful having a random wire coming in through the wall!The camera doesn’t record long enough. It cuts out after 30 seconds or less. It has been pretty much useless in seeing a complete video of what triggers the camera.Personnel are really nice but are not able to address my concerns.ADT once was a great company but I am completely dissatisfied now. Ring is so much better.
Ordering was easy. Finding what company had the correct battery replacement was not. Glad I found this company. Got my replacement battery in a few days.
Amazing customer service and support! Kelsey, the office manager, went far above and beyond to help me with my issue! I needed a very specific part and sticker for my DSC keypad, and Kelsey worked incredibly hard to track down what I needed from the vendor! I received regular updates on status and she kept pursuing this until everything was resolved. If I could leave more than 5 stars I absolutely would for the amazing service and support. Thank you!!!
Shop at the online store and get your security needs taken care of... Great place.
Very pleased with their customer service! I’ve been having serious issues with my alarm system with a different company and called Zions to see what my options were since I wasn’t getting anywhere with my current company. The reps at Zions were very professional and responsive. I spoke with the owner, who stopped by my house, looked at the system and gave me free advise on my current system. No pushy sales, just good professional advise. I’ll be switching to Zions Security Alarm once my current contract is up.
Zions was very helpful getting us setup with an updated alarm system. They answered all our questions and went above and beyond to make sure we are satisfied.
I needed a rare specialty item-an alarm sensor magnet for a patio door. Zion had magnets at a very reasonable price and quickly got them to me. I am delighted with the product and service I received.
Just had Zions Security install a new alarm and works seamlessly! It’s nice to have reliable service again without the super long contracts and terrible customer service that Vivint provided. Zion’s panel and app are super user friendly. I’ll be telling every family member and friend how awesome Zions Security is!
Jacob will take great care of you!
I ordered a battery for my alarm panel. Battery received was correct and shipped in a timely fashion.
Exact product needed, shipped well packed and fast.
Generally OK dealer. However, $10 price for a piece of plastic is totally ridiculous. In addition, they charge another $10 for shipping which should cost $4.30, or should be free with $10 charge for item. Otherwise, shopping and delivery was as standard as it could be.
I have been a Zions Security customer for three years and I have been VERY happy with the service. The staff at Zions is always so polite and professional and ALWAYS takes time to answer every question I have. When I was shopping for security systems it was important to me that the company not only have great reviews, but I wanted to feel comfortable talking to them as well and I found that with Zions! Plus, they work with great installers who I felt VERY comfortable having in my home. If youre looking for a more personalized experience when it comes to your security system, I recommend choosing this company.
Prompt shipping. Videos very helpful. Thank You!
Super easy to work with! No pressure. Quick to respond! Highly recommend!!
I ordered 2 cameras from the website. I also chatted online with a guy. I asked if the cameras were in stock; the guy didnt know but he mentioned they had another camera of a different type. I told the guy I couldnt use the type he mentioned. A week later I called because I hadnt received notification of shipping. The lady told me they were just put in the mail that day and I would receive notification. I didnt receive notification until the next day and the next week received the INCORRECT cameras. Why didnt the lady mention the problem? When I called about returning them she sent me a chat transcript to ask if there was a misunderstanding. Heck yes there is a misunderstanding, your website was not updated and you sent the wrong cameras! When they received my order, a simple phone call (GOOD CUSTOMER SERVICE) would have resolved this issue but I had to wait, get the wrong cameras and then return them. In addition, they didnt refund the full amount (charged me for shipping) but they shipped the wrong item! BEWARE of anyone trying to make a sale that slick!
Zions Security did a change-over from Xfinity to ADT and made it seamless. The installer was extremely knowledgeable and knew exactly what to do. I have a very large, complex system and Zions was able to utilize almost everything I had in place. There is no comparison to the 2 different systems. The ADT system works better, is more user friendly, and has substantially more options and features. Installation was timely and the work performed was stellar. Working with Jake at Zions was a breath of fresh air. He described in detail everything that would be done, was accurate on pricing and installation time and followed up to be certain that I was completely satisfied and that my expectations were met. I would highly recommend Zions to ANYONE looking for a great home security system.
They were able to give some quick quotes over the phone which is what I wanted. Great customer service and a lot of options. They dont push you into a box that you dont want to be in. They can provide any and all options for security systems.
Zions Security Alarms responded very fast and did a great job. I contacted them on Wednesday and had a working alarm system on Friday. Fast install and good follow-up. Ive showed my system to a few friends now and they are impressed. good system, and less expensive than I was thinking. Big 5 stars!
They stock everything you need for you ADT systems and the website is full of useful information. When I was new to ADT, I kept on coming back to the same website to get information I need and to order additional parts I need to make my system into what I want. So definitely five stars in my book!
There are a lot of home security companies out there. It is hard to know who to trust enough to protect your home. ADT is a trusted name in the business. But better than that, Zions Security Alarms are the guys that you can trust to take care of your home or business. There people are hard working and most of all, trustworthy. I know that I am getting what I paid for and not being up sold or taken advantage of in the process. I always feel safer knowing Zions Security Alarms has my back.
Zions helped me with a custom install of a system that integrated into my smart home. They were professional with all hardware and software updates, and made sure that I was happy with the system I ordered. Billing remains straightforward, and I have no issues with the price compared to the service I’m getting.
I had a video security system through another vendor. When the system went out Jacob quickly got me another video recording system with minimal downtime. And the cost was very reasonable. Great job Zions Security. Youve got my business!
These guys are the best!! Great customer service, they offer discounts on new products when they come out. We were one of the first to get the doorbell camera!! Love it!!
Jacob came and assessed our home security needs and helped us get exactly what we were looking for in very little time. He is very professional and well read in the security space. He was able to inform us on the latest technology and offerings and determine what would be best for our home. We now have a great system that is easy to use and has brought us peace of mind for our family while we are home and when we are away. I highly recommend Zions if you are looking for a security solution.
I have been using Zion Security Alarms for a while now and I am very impressed! I use their mobile app to monitor and control my home alarm - and it is awesome. The few times I have needed tech or equipment support, they have gone the extra mile. I love these guys!!
Ordered a new camera for our adt pulse system from Zion. It was shipped promptly and arrived in great condition. The new camera was easily set up and works perfectly. I will definitely order any other devices for our system from Zion.
Thank you for the professional and excellent alarm system installation you guys provided to us this past month. We love our new alarm system and the family feels much safer now. You guys are awesome to deal with and I appreciate how easy and quick this entire process was. You quoted us a price and it never changed, which is a rarity these days. I would recommend Jacob Menke and his team at Zions Security System to anyone looking for an alarm system. They are awesome!
Very easy to order from and great customer service. Product shipped quickly and was packaged well. I will definitely buy from them again.
Jake at Zions Security is hands down the best around. Hes always responsive, helpful, and prompt. I would highly recommend Zions to my friends and family! Thank again for getting us a sweet new system.
Zions bid my law firm grounds. Very competitive pricing. Very easy to work with Zions to get the bid. I would recommend Zions Security Alarms.
I spoke with Jake to determine our needs for security and home automation. Once the system was configured, he quoted a price for the system as well as the monthly monitoring. He arranged for the installation on a date convenient for me. Tyson arrived at the time scheduled and completed the installation process professionally and in a timely manner. I would highly recommend Zion Security Alarms.
I would highly recommend these guys! Top of the line equipment and the best customer service around. I will continue to use them on my next house.
Customer service is everything and this company is seriously lacking. Ari, the one Jake hides behind when problems come up, is snappy and has an excuse for anything they have done wrong. Its a small, 2 person company, with 1 great tech guy. 30 day equipment returns do not apply to them. The cons far out way the pros. Were switching companies!** 9/19/18 update to company response **We did email you personally (if this is in fact Jake responding when the tone tells me otherwise), and the response we got was always from Ari. The only time my husband talked to you was when he emailed your account specifically saying he would only talk to you. Then you responded by phone call. Im not referring to the original faulty, exploded battery, doorbell you guys refused to warranty. Im talking about the new doorbell and extender YOU CALLED US to come install. Which didnt work at all. We tried returning them after just 2 weeks (because it didnt solve the problem) and we were very rudely told we couldnt return it. We had ZERO free service calls, even on the one YOU GUYS called us to schedule. Which is fine, I dont expect free work. But I do expect good customer service and to have 30 day returns. We were extremely disappointed on both counts and felt we got burnt by your company. We have switched to someone different now. It seems to me no matter what negative reviews you get online, you have a way of turning things back on the customer in a condescending way and not taking accountability or saying sorry. Another red flag I would shy away from for any company.
Vetted out a number of companies for our security needs at our growing restaurant brand. Could not be happier with the quality of the services we get from Zion...and their exemplary customer service. We will be a long time Zions customer.
These guys are great. I have used 4 different alarm companies in my 40 years in the jewelry business and Zions is the best at customer service and pricing. No bureaucracy, no complications, and access to the owner anytime. Nice. Best anywhere.
Very pleased with Zion Security Alarms. The owner, Jake, was very helpful, knowledgeable, and answered all my questions. The installer was also of great assistance, Dawson.
Really appreciated the great customer service I received. Thank you Logan!!
Jacob is a great resource and a trustworthy businessman. His alarm company is quick to respond, you can talk to the owner and he will help you with your needs. I trust my own family to his services.
Ive really enjoyed the customer service Ive received from Zions Security! Theyve answered all of my questions thourghouly and patiently.
I needed another door armed. I was told go on line and ship it, then they would call and tell me how to install. The alarm showed up, the call didnt. Needed a couple of new magnets to replace the ones that have fallen off and lost. Zions wanted to charge me shipping for me to drive to their office down the street. If your looking for good honest support, I would suggest looking elsewhere.
Great service, and we are very happy with the product. The Zions team took the time to thoroughly understand our security needs, and design a system that is perfect for us.
Jacob was great in analyzing my security needs. Unfortunately I am in a long, strict contract with my current carrier and therefore Jacob advised me to wait it out. Will definitely move to Zions Security once Im out of my current contract.
Zions Security Alarms came over to our home in Mapleton and gave us a very good presentation on different home/office alarm and video surveilance systems. I never felt pressured in any way and appreciated their willingness to educate me and then let me make the decision. Two thumbs up!
Great company saved me money on security and gave me a better system than I had before.
The product worked as described. Jacob Menke, helped me with all the questions that I needed answered ver promptly. I highly recommend this company.
HIGHLY recommended Jake with Zions Security Alarms. You wont find better customer service anywhere else!
Zions Security Alarms knows their stuff! I was shown all my options for my home and business security and was very impressed with their options. 5 Stars all the way!
Very fast and saved us a lot of money.
We used to love working with Zions Security. However, that all changed this year. We were quoted one price and billed a different price. They tried to charge us for equipment we already owned because their installer lost it. The installer was a complete incompetent spending hours installing a key pad, door sensor, and single motion detector. After he was done it did not work, had to come back to 3 of our locations multiple times. The office would schedule installs with us and the installer would never show up. Paid staff to wait for this guy over 6 hours on 2 seperate occasions and he never showed. When we ask tge office we were told that they often forget to do Zooms installs. According to the installer he was re-routed to other jobs. We had one alarm going off for hours and no response from the monitoring, the neighbor called to tell us it was going off and when we called Zions they told us it was not going off even though we were standing in the middle of the place with it blaring! Hands down this is the worst service we have ever recived! I would reccomend you go elsewhere for your security needs because Zions no longer provides what they used to.
Great company and great products. Would highly recommend them!
Very personable service! Easy to talk to and responsive to specific requests.
Jacob Menke has helped me in more ways than he will ever know. He not only helped me set up my ADT Security Alarm System during the late evening hours but was very professional, knowledgeable, kind, and patient with me during the process. I cant thank him enough. I highly recommend Jacob Menke and Zions Security Alarms!!!!!
Jake did an excellent job explaining the system and getting it installed. I would definitely use him again.
Patrick was great and he spent the time to get it set up. I would recommend Zions Security Alarms
The only place Ive found that I can order cameras for my pulse system on the web. Shipping was extremely fast.
I worked with Zion Security for several items for my ADT Pulse alarm system. They were great, stuff shipped quick and it was priced right
Great supply of ADT devices and community posting site!
Jacob knows what he is talking about. This is the Best Security company to go with for sure.
Fantastic group of people to work with.
A+ Thank you for your support!