Ordered Pocket Tripod package which was in stock but after 9 days of NOT receiving the merchandise called the store and spoke to Lyle. Was not able to resolve the issue then just abruptly hanged up. Subsequent call backs went straight to voice mail. RRS having the best equipment equipment is debatable but I know for a fact that their customer service sucks canal water.

I really appreciate your product, your commitment to responsible manufacturing here in the United states, and your outstanding customer service. Youll be hearing from me. Have a great day!

There is one person who works there. I think her name is Brooke? She was extremely helpful. She is a complete asset to the company. I hope she gets a promotion, because she deserves it!

Treats their employees Terribly. Ill never make purchases from this company Ever again!!

I called ahead to make sure the L Bracket I wanted was in stock, and they had it waiting for me when I walked in the door. Wonderful products & great service.

The employees here are so nice. Probably because the owner is such a great guy. Big name in the market with Ma and Pop vibe.

If you are looking for a tripod, look know further than Really Right Stuff. USA engineered and USA made, the best, the easiest to use and its all American. I set mine up with their BH-55 ball head for maximum rigidity and for the smooth action, but all their ball heads are the best.

For the past few years Ive used a Really Right Stuff ballhead (with quick release lever) with a Gitzo Explorer tripod with both my Canon 5D Mark II and Mark III cameras along with their L-plates especially designed for those model cameras. They would probably work pretty flawlessly if I wasnt so hard on them (they told me I dont need to tighten the knobs as tight as I do), so thats my fault, not theirs. Im glad I live near them, because I go there directly whenever I have questions or problems. Even if I didnt live nearby their website is great for information and their telephone customer service is excellent as well. One thing I wish they would do is rent out equipment, because I cant afford or justify the cost for some of the specialty products I wouldnt use often enough to justify their high cost. For the products I use regularly they are worth every penny as they save me a lot of time in the field, which also translates to less time on my computer (Im a professional photographer).

I have used RRS L-plates for nearly ten years, along with a BH-40 ballhead. I have a Canon 7D and now an Olympus OM-D EM1 MK I and MK II. The BH-40 handles my Canon 70-200mm telephoto comfortably.I recently added a table-top tripod TFA-01 with a BH-25 LR ball head which is perfect for travel (it can even handle my Zuiko 40--150mm telephoto). I can flip from horizontal to vertical shooting in about two seconds for my pano landscape shots. All the gear has worked perfectly, and it even attracts conversations with other photographers out in the field while traveling. There is a strong RRS following of serious photographers all over the US and Europe. I love this gear!

I bought a BH40 ball head used while trying to talk myself into buying their BH55. It seemed like a good deal at $200.00 so even though it wasnt quite what I wanted. I asked my friend why he was selling it, he replied: I just really dont like it. I bought it anyway. Well the lever to tighten the ball head is too long and runs into my Really Right Stuff L bracket, I guess if you have a regular plate this isnt a problem.I contacted RRS to see if they had a shorter lever or knob to replace the lever that was too long, the answer was no. I asked them to grind down the lever, the answer was no. Then the lever stripped out and quit working all together. I was in Italy at the time and found I could use the tension knob to loosen and tighten the ball head, so all was not lost.Upon my return from Italys photo tour I was leading, I sent my head to RRS for a repair, they wouldnt allow me to pre-approve the cost and give them a credit card number, and they couldnt get me a fix estimate before my next photo tour so I had them send it back unfixed.I removed the lever and it works OK, although I wish I had a large knob for the tensioner as is the one on the BH55. Dont buy this ball head.I found this product to not be good, nor was the customer service while I was trying to fix the problem. Since they are based in my home town Im saddened that they didnt measure up.

Quality products and helpful staff!

If your looking for quility camera support, this is the place for you

It seems dear,but it is worth its price.