Ethan is a rockstar!! The expectations I gained while waiting in line were getting pretty high, (as far as quality of service) but he absolutely killed it when I got up to bat! Thank you for providing incredible quality service! Hard to find nowadays

When we got there, there was a lot of people there. One guy there by himself. Plus he was answering the phone, too. He handled us all very quickly, each with a friendly hello like we were each very important! He solved my problem in a minute and I was on my way. Sure hope Ethan is there next time I go there. He was GREAT!! Very fantastic!!!. Cyndie Michelbook.

Really fast walk in service, my s21 ultra was cracked on both sides and they fixed it in 5 hours, maybe sooner I didnt have a spare number to call when done. Phone looks great too

Called with my exact iPhone specifications & asked for a screen replacement quote. They would only give a range, which doesnt make any sense. They said anywhere from $200 to $300. Realizing the range was probably not for MY phone, but for iPhones in general, I let it slide. Still annoying though. I stopped by a few hours later for the repair, expecting my Pro Max to be at the high end, $300. Before dropping it off I asked for a quote again, giving them the exact specifications as before. Now its $349. Thats more expensive than Apple AND doesnt match the info I was given over the phone. Hard pass.

I have been here twice, and they are always super nice and professional. They only fix something if there is actually a problem. Will definitely come back in the future. Thank you.

Took my phone to get a simple cleaning of the charging port and speaker holes. Did absolutely no paperwork, took my phone and scraped the charging hole to oblivion. My phone can no longer charge or connect to auxiliary. After contacting customer service over the phone, it took OVER ONE MONTH to get an update on the case, and they offered to repair it for $90. I did not take that deal. Completely unresponsive, unprofessional, and outright rude. These people do not deserve the slightest customer base.

Fixed my phone so quickly! They were very professional! The store manager Ethan was very knowledgeable and he kept me informed every step of the way. Will definitely return!

I just had my phone fixed at this location. It wasnt charging and the guy working the desk cleaned my charging port out, no charge. Excellent service and very friendly. Highly recommend.

They replaced the battery in my phone within a couple of hours after I called them. Couldnt seem to accept the Discover Card. Maybe something to do with becoming a corporate store? Anyway, so far so good. New battery in an older Pixel so I dont have to keep it plugged in all the time. Thanks!

This store is closed due to ownership change. ALL this companys KC stores - 19 total - are closed due to ownership change effective 6/30/21. According to their corporate office, they will not be open for at LEAST 5 business days and will be a different company at that time. Do not go to this store. It is closed.

I had a wonderful experience here! I came in just a couple of hours before close with an absolutely shattered screen on my IPhone 6. They had it completed by close, the screen works wonderfully. The process was quick, easy, and affordable. I’ll definitely be back with any other pieces of hardware that I need worked on.

These people know their stuff and they’re professional as can be. I had my sons Nintendo Switch fixed and they handled it like champions. I’m so damn satisfied and happy.....and let me clarify this isn’t a paid comment. I simply felt the urge to tell everyone in the Johnson County, Kansas area how good these people are at their jobs. 🙌🏼😊

Dropped phone off at 1130 was ready at 330 the same day easy to work with and phone was perfect when I got it back

I dropped in shortly before closing on a Wednesday evening for a piece of charger that had broken off in my phone. The team was super friendly, removed the piece in minutes, and sent me on my way free of charge. Highly recommend! Thank you!!

My phone wouldnt charge and the employees had it fixed in minutes! It was causing me a bunch of issues and in no time they had it fixed and charging again! Plus the employees were incredibly helpful and nice A+ all around!

Had my screen fixed in about 2 hours with no appointment. Nice people. Clean space. Recommend.

The battery was swelling and Verizon said that we had to buy a new phone, But since the case had not cracked the fix it guys saved it. Yay!

Ultimately my phone wasnt fixed. They tried multiple things but nothing worked. They didnt charge me anything though which was cool.

This store is absolutely horrible. They said they could fix a PlayStation 4 and couldn’t. Unfortunately my son’s PlayStation is sitting there, out of the shell and exposed. I’ve been 5 times to get my son’s PlayStation and have been told come back in 2 days which then turns into 3 days etc. Well it’s been 2 weeks. We called several times. Do not talk to Matt because apparently he doesn’t know when or who is going to fix anything. Also forget about calling the corporate number you’re on hold half hour at least and even then no one picks up.

Tech guy was knowledgeable and had phone fixed in less than 5 minutes. It was a setting that changed in the last update. (Too bad the AT&T store couldnt figure that out). Very reasonable price for the repair and havent had any problems.

Called this place with three different issues was told each time they couldn’t do it. I guess they can’t fix anything.In response to their comment. There was no transparency just a no we don’t do that. Clearly they only take jobs that are easy in order to boost their ratings.

Great experience gettin my phone fixed. The manager is awesome in friendliness, customer service and knowledge!Very pleasant experience with manager and the tech.

WOW these guys are great. It’s it rare to find such good people these days. They have a special place in my heart because they take care of parents and are always looking out for them. Please use this.

There aren’t enough positive adjectives to describe every visit I make to this UBREAKIFIX store. They are knowledgeable, friendly, fast, affordable and focused on my problem. They have worked on two of my iPhones and my laptop computer. I always leave the store happier than when I arrived. They are simply the best I’ve ever worked with. Be good to yourself and give them a try!

Chris, the store manager, was helping me process a repair on my cell phone. I was told the solution would take 2-3 days, and it has now been 5 months that my cell phone has not been working correctly. During this time one of the store employees, Matt, was exceptionally rude. ** Please avoid this location

Just brought my iPhone in to get my charge port replaced, and the very helpful employee told me that I may not need to replace it. He took it to the back for about a minute then came back and tested it and turned out the port was just dirty and he had cleaned it. Works as good as new now, and they didn’t charge a dime. They are very honest and helpful!

I called ahead to get a rough estimate of cost and time frame of repair. Dylan was able to give me thr exact price minus tax and near exact time frame. I walked in and out of store within 5 minutes as the cutomer service was very clear and straight forward. Came back approximately 2 hours later as instructed and my phone works great and looks great. Absolutely coming back if I need another repair.

Couldn’t hear out of handset walked in the tech cleaned my phone earpiece and tested good all for no charge thank you IbreakIfix.

This is crazy! One said they couldnt take my iPad, went to another and he said to go to another location because they took their equipment that might be needed for my repair. Ill go to 1 more then Im done.

I dropped off my phone with a cracked Screen. They were crazy busy and the technicians fixed my screen in 2 hrs!!!!! Very helpful and always promos for our frontline workers!!!! I highly recommend them!!

I trust the people here so much more than I trust Apple Care or the Geek Squad. Unfortunately I have visited multiple times due to cracked phone screens. This time around I had an iPad with a physical issue with the charging port. Apple told me to visit Best Buy certified Apple care specialist who told me it would be $300 to fix. I went across the street and Craig(I think was his name) took one look and he said there was just something inside he could pull out. He was so kind and saved me so much money. I love the integrity of the people who work here and they are truly incredible and always kind and honest about what’s going on. I hope they’re paid well! I won’t go anywhere else for repairs.

Craig rocks!!!With my family and grandparents I am responsible for six iPhones. Over the last year I’ve had multiple interactions with Craig and he is fantastic. My most recent experience I took my fathers phone in...Craig doesn’t know I’m a repeat customer... he took the phone to the back room for two minutes and gave it back to me and said he cleaned out the charger connection and I was good to go-- NO CHARGE --- I like working with these people. They do great work at a fair price and this is an example of how they treat people...!

Great customer service!

They helped me save a phone that had pictures of a loved one that passed away on it. T mobile wouldn’t even look at the phone but they took it right away and it working perfectly! Thank you so much for helping me be able to pull all of the pictures off so I could save them properly.

Fastest repair ever. I just pulled out the parking lot. Got the call that my repair was done and ready for pick up. Great work guys.

Thank you so much Dylan... I went to a Geek Squad at Best Buy and they had no idea what was wrong with my computer it came down to being a bad Ram thanks to Dylan figuring it out within 20 minutes.... thank you so much you saved me so much money I will never go back to Best Buy again and I will refer everyone to your company.

Recently, the tip of my 1/8 line out broke off in my headphone port on my Android phone. It was the first time I needed a cell phone repair so I called the closest location, UBREAKIFIX near Oak Park Mall.I spoke to Mike and asked for an estimate for a repair. He said that if he can get the piece out there would be no charge. Later that day I brought in the phone. Mike spent a good 20 minutes trying various tools to get it dislodged but it wouldnt budge. I asked him what I owed him for his time and effort and he replied, nothing. Also, my phone is inexpensive and Mike recommended that I not spend the money to replace the headphone port.Rarely have I see such professionalism and Integrity. I cant recommend highly enough!

This place is horrible, not a customer service oriented business at all! They damaged the docking part of my phone while repairing the back and since they guarantee to fix it at no se cost cuz of their warranty they are taking forever to repair even when they promised to have it ready by yesterday noon. Guy keeps telling me he dont have the time like seriously, do not recccomend at all!!!.Cont.6/5/2021 went back for my phone and to my surprised it was working super slow, cant even open an app properly so of course went back for an explanation and after taking a look at it a very delicate component from the back was damaged. Was told they could not fix it and that I needed to go to another place. In other words they break but cannot fix.

Had a broken screen on my iPhone and it wouldn’t charged. Josh cleaned out my charging port and got it charging like new! And didn’t charge a thing for that issue. And then they replaced the screen for a good price. They got me taken care of in less than an hour and for a reasonable price. Best place to get your phone fixed. Also Dylan who checked me out when I was finished was just as professional and knowledgeable. Great team here.

Very kind and informative staff. They took time to not only clean my charging port but show me exactly how I should and what tools to use to help. I could not have had a better experience.Thanks guys!

Chris was awesome I’ve had this brick of an iPhone for a couple of months, he reset it in a couple hours, I also had some questions about transferring photos and I have no idea what I’m doing and it’s probably simple but Chris explained everything I needed to do very easily.

Brought cellular iPad in to have the screen replaced on a Saturday and they said it was going to be 4-5 hrs. It wasnt ready till next day and when I received it the cellular function no longer worked. They said we could order a new iPad and it would there in a week. Two and half weeks later no iPad and all I get is that its been ordered. Nobody seems to figure out how to track where this is. Ridiculous

I tried 3 local repair places yet my Samsung phone repaired. They had the part I needed in stocks and had it repaired in about 2 hours. The other places need a week just to get the part in. They were very nice and helpful. Thanks

I appreciate the speedy service and attention to detail to get my phone back up and running.

Dude, what? This place is great! Went in with a phone that wouldn’t charge and left with one that could. Took them five minutes and they did it free of charge! Will definitely go back for any repairs in the future. *this was just a dirty charging port but to a mobile phone illiterate persons such as myself I was unaware* name rings true I did break and they did fix.

Very friendly and non judgmental. Faster service than I expected! All employees I have talked to were informative, intelligent, and friendly

Great and friendly people. Will visit again!

I came in to fix the charging port on my iphone. they knew exactly what they were doing and solved the issue. Definitely will come back!

We went to a shop down the street they wanted to charge $100 for a new charging port. This tech cleaned the port and saved us $100! Thanks! Highly recommend! Great location!

You get your stuff fixed. Definitely a really long wait (to be waited upon, turnaround for receiving items fixed was quick) and they have ridiculous Walgreens length receipts.

Communication is poor and had to call 3 times for an update on my wifes phone.

I highly recommend uBreakiFix. Great customer service! Five plus stars.

These guys are outstanding in every respect! Technically competent, fast service, friendly and reasonable prices.

Got a major repair done on my phone in only four hours and under warranty too

Awesome customer service. Had exactly what I needed in stock and their prices were better than anyone else I called. Dylan was awesome to deal with!

First visit wasnt very good. Maybe there was a miscommunication but I went in for my 10:00 appointment to get my phone screen replacement. Once arriving I was told they dont have the parts and I should try calling samsung. I dont fault the workers at this store but man, what a waste of time.Edit: better service the second time

Josh E.help me with my IphoneXR and got a new screen protector on it. Thank you so much Here is one thing he is really cute and adorable. UBreakitIFix is a good place to get your phone fix.

I have been having a rough time charging my phone, so I gave ubreakifix a call and let their representative know of my situation, where my phone would charge if I had the charging cable at a certain angle. They let me know that most likely it is dirty and to clean it out. they offered to clean it out and it only took a few minutes.I really appreciate associates who take the time and listen thoroughly and makes sure the costumers is well informed.

Fixed my wives screen right up

Second time I have been in with my iPhone 8. I haven’t wanted to upgrade to an iPhone 10 or whatever is the latest. Both times my phone had a black screenwas unresponsive. The first time they kept it overnight and ran software program on it was so grateful to get it back so soon. This time it was a minor reason, no software. They fixed it gave it back to me while I waited. Responsive, accurate,

I dropped off my google pixel to be repaired. My phone screen was going black randomly for extended period of time. They had to do extensive repairs including replacing the motherboard and replacing the front camera. They had my phone for well over a month.My biggest frustration with this company was no one contacted me at any point in the repair process. I had to call multiple times every week to check on the progress.I dropped my phone off on black friday and I still do not have my phone as of today, 1/19.

Great customer service.

At Googles recommendation, I took a Pixel 4a to this shop for warranty repair. I was informed by uBreakiFix at the store that they would look at it *that* day, that they would have any necessary replacement parts overnighted, and that I would be able pick up the phone the next day or the day after. I know for a fact they didnt look at it that day, and Im about 75% confident that they didnt look at it the next day, either. I received no proactive communication from this shop, and had to call or go in person to get status updates. Google will do a mail-in repair/replacement in 7 to 10 days and send email updates with repair and shipping status; if UBIF cant match that, then whats the point of taking it to a local shop? Ultimately, I shipped the borked phone to Google to let them handle it directly, and I would recommend that you do likewise.

STOLE OUR NINTENDO SWITCH!Around the time of spring 2020 we brought in our Nintendo switch with A vast library of games and the yellow joycons sold separately from the console due to a broken charging port. COVID was starting to get bad around this time so they closed down and had the system sent to a different store and after the guidelines started to relax they sent it back to the original store still un-repaired and in this process they somehow lost the console and we were only made aware of this when we called them half a year later in November. Upon said information being disclosed we were offered a 150$ voucher for the console when the value is 300+ we did not accept it and it just shows their hideous business practices. If they are reading this we would be happy to accept the full amount of the console we have all the proof of this.

My charging port was having issues. Little did I know it just needed to be thoroughly cleaned out. uBreakiFix cleaned it out for free and now my phone is charging properly again. Saved me from having to get a new charging port or new phone! Very thankful for their help! Definitely will be taking my devices to them in the future if needed.

Chargers werent fitting into my charger port on my Iphone 11. Brought it in and they found a tiny piece of a charger part stuck in port. They cleaned it out free of charge and super quickly!!

Very positive visit. Ive always felt they charge to much, but it is cheaper than a new phone

We brought a phone in for a warranty issue known by the manufacture. The phone was kept for over 6 weeks with minimal communication. Eventually we were told they couldnt fix it and we needed contact the manufacture on our own. This is second phone they have been unable to fix from two different manufacturers. The communication was the worst, we had to call to find out what was going on until they decided it could be be fixed. Wont be going back

I was thrilled to have them work on my iPad. They replaced the glass and the service was above superior. I highly recommend!

Awesome guys helped me out and went the extra mile

Amazing shop. Helped by Craig G. and fixed the issue we were having with our devices no problem.

Went in with a microphone problem. Turns out it was just dirt and they cleaned it all out with no charge! Highly recommend!

Craig G., Fix my phone in under 10 minutes highly recommended!!! Thank you Craig

My VERIZON phone was broken(Motorola) they couldnt fix it and were honest to tell me Verizon person shouldnt sent me. I now am at -T- Mobil with new phone. THANK THEM

They were really fast and efficient! I was surprised they got my phone fixed sooner than expected

My dog knocked. My phone off of the table and the screen broke.. went to ubreaifix and they got the part in in 2 days and had it ready for pickup when they said they would.

They stand by their work! Chris the manager goes out of his way to make it right.

Love this guys! Fun and outstanding service.

So far so good ! I did the curbside assistance and I had no problem. my son is horrible with electronics this is his fourth phone and Im glad they could replace the screen. I was told upfront with the price would be I had no problem great place to go to! I pick my phone up tomorrow and Im very pleased with their response time.

Called at 4pm, walked in at 5pm had a new screen by 6:30pm. Very happy.

I came in to repair my phone charger, turns out I just needed a cleaning of my charging port! $0 charge, but I did go ahead and buy a phone charger while I was there.Will return for future phone technical support.

My wife and I were sent to uBreakiFix from Verizon to see if they could fix my iPhone 7 screen which had randomly died. It was covered with the insurance we pay for so we were happy to do that. The first experience there was very pleasant. The gentleman we worked with was friendly and professional. The phone was fixed within a few hours and we went on our way.My wife noticed that the screen didnt seem to be responding to her touch all the time. When she kept having the problem, we found out that we could see two lines down a third of the screen and there was no touch capability on that part. Seeing as how that screen was installed by uBreakiFix we returned to them to have it fixed. Unfortunately, we were told that they wouldnt fix the phone for us, even though they had installed a defective screen. I was instructed to file some specific insurance claim on the screen. I was disappointed that they didnt seem to stand behind their work. Thankfully, we went back to Verizon and they were happy to get us a phone that had a guaranteed working screen.

Very fast service (about 90 minutes), reasonable price.

Great experience. These guys are super helpful, communicate with you regarding the repair, the cost and time it will take, and help you navigate your phone after repair. Five Stars. I would recommend highly.

Service was amazing. They managed to do what T-Mobile said they couldn’t. Will definitely go back.

Price in store had to be adjusted because it did not match what was listed on the website. Repairs were done quickly and properly.

Made the process of fixing my cracked screen on my Samsung pretty easy!

UBreakiFix fixed my phone professionally with complete honesty not like iResQ.

Great people and they are even helpful when they don’t charge you

Jonathan was extremely helpful and knowledgeable about my phones issue. He walked through what he thought was wrong with my phone (and he was spot on) and how he would fix it. He finished the repair in no time at all and now my phone is like new! All in all it was a great experience, and I highly recommend this shop, especially for Google authorized repairs.

Have had two iPhone screen repairs done and both worked perfectly. One was an authorized repair through AT&T and the other I paid for. Less expensive than Apple Store and you don’t have to schedule an appointment. Will definitely use again if needed.

I went in after AT&T couldn’t fix my phone. The guy behind the counter, sorry can’t remember his name, was super helpful and tried everything he could to fix my phone. If I have anything break I will definitely bring it here again. One of the nicest people in customer service I have ever seen.

If I could give negative stars I would in a heartbeat. I went into the store 2 months ago to get my phone repaired. They told me about 15 times (every time I would call for an update), we will call you back in ten minutes. We will call you on Monday. We will call you in a few days. We will call you Friday.Every. Single. Time. I NEVER ONCE recieved a call from them. I always waited a few days PAST the date they gave me, giving them the benefit of the doubt and grace. Maybe they were busy? I thought.No, they just do not do their jobs here. I literally wish I was exaggerating when I said that told me they would call me back in ten minutes once and NEVER CALLED. Yo, that is not acceptable. Anywhere.Not to mention my warranty is up in less than a month now. Had they fixed it right away like a professional would do, I would not be close to out of my warranty. I am beyond frustrated. Do NOT GO HERE!!!!!!!!!!!!!!!!

Replaced my Samsung Galaxy S10 battery under warranty. Professional services. Delays were mostly attributable to Verizon.

Awsome service and fast

Kimble was very helpful.I really love the fact that he was able to get my phone done in 30min. Covid-19 is hard on everyone. So thank you helping me stay connected with my son!🤗🤗😁

Dylan only person knows whats going on. You lose him close the doors and call it quits.

All of the guys were on point and had my XBox-One Cleaned up and running much more efficiently and quietly in less than 24 hours.Everyone was professional and they knew exactly what and how to address the issue.I would give them a 10, but they are a 11 on a scale of 1 to 10 absolutely the best as well as the best price for a thorough cleaning.Now my XBOX-One X is running great. Doesnt sound like it had prior to the cleaning ( like it was getting ready for liftoff) and is running cooler.Thank you for everything sincerely Mark Steward

I’ve been to the store three times for help. Each time I’ve been very satisfied and they stand behind their work. I wouldn’t hesitate to return with phone or computer issues.

Very good customer service and product repair. Would recommend!