First time happened to me at all times, bringing my birthday gift to Best Buy Levittown NY place, I told the guy at the cash that it arrived to me in an envelope with papers at all it was fit bit, and I wanna return it and get store credit, the guy called another person which he said that he is the leader for the cashier area! And he just scanned my gift and giving me a receipt say return???? And he continue saying the amount will go to the original credit made the purchase???? Now I lost my gift and I got embarrassed from whom sent me my birthday gift, he didn’t even say sorry, I spoke to the manager was there later of about 5 mints and he try to explain some things not related to my case, and did t even apologize or do anything??????????????? Shame

I stopped in today September 3rd, to purchase a new Apple Watch since I dropped my previous watch and cracked the screen. The gentleman that help I think his name was David was awesome and helped me quickly and efficiently. He answered all of my questions and did so with a friendly attitude. His positivity was nice considering I had a rough day. Thank you so much and I highly recommend coming to this Best Buy for your technological needs!

Positive experience overall. Store was buzzing with a bit of renovations underway. Associates were a bit more focused on fulfilling online orders than helping people in the store, but no issues getting what I needed.

They had a beautiful microwave that was not too expensive. The man at the register on the way in directed us to the right place and sent a knowledgeable sales person. Deluvery via UPS was over 3 hrs late but merchandise arrived intact.

The selection was good the salesmen that I worked with wasnt the most knowledgeable,but helped enough that I wasnt disappointed in giving him the sale. The other salesmen on the other hand, I asked him for a roll of tape to make a handle to carry the 43inch TV I had just purchased out of the store. He told me he couldnt do that, it was against store policy. I told him I only wanted to build a handle being that they had no tween. I had him call a supervisor,who came an immediately said no problem,that it wasnt against store policy,and why did you tell the customer who just sent over $450 that he couldnt tape his own box to carry out.sent him to get the tape. He displayed poor customer service.

Only best buy in long island that I like. Got my apple airpods quick and easy. It is crazy this place was the first computer I ever bought so it is very nostalgic. First videos purchase and etc. Overall a milestone in my life that was awesome.

Excellent service. Sales rep had all the answers to my questions.

It all depends on what youre purchasing. Their return policy is horrible so be careful. I exchanged a smart watch which was $50 cheaper and ended up paying $90 more because of restocking fee and the associates couldnt explain the rest. Called bestbuy countless times over a months time and theyve been useless and still dont have a credit. Never shopping here again!

This Best Buy is neat and clean. It is a bit more busier than other Best Buy. The follow codvid restrictions. Their is a greeter. You do need to be a bit more pro active when it comes to store picks. I find it is easier to have your order number plus Id ready. You will be in and out very quickly.

Great customer service. I walked in, asked the rep at the front door where to locate the ring doorbell, he pointed it out and then as I was walking to the area, I heard him over the headset telling an agent, A customer is going to need help with ring. Once we got to the location, the next agent said the ring is here and please let me know if you need assistance. I said yes, he said one moment bcs he has a customer before us. He helped us within less than 5 minutes! He explained everything throughly and answered all my questions in an extremely knowledgeable manner. Finally, he took us to check out and completed the sale! Boom, and we were done. Easy peasy, quick, hassle free shopping. Couldnt have asked for more!

We needed a new car stereo, and COVID-19 has really screwed up the supply chain. Luckily they had one in stock for store pick up, and an installation date in 2 weeks. Blade was very helpful and friendly.

Nice friendly just doing there job

Excellent Service Knowledgeable employees ...highly recommended

Didnt have macbook air in stock. Customer service is not super good. Less attendants. I would highly recommend Best Buy in baldwin. Its a well stocked store in comparison.

Your offer of a free Best Buy credit card is very misleading and a typical bait and switch! Offered a fee free card and instead being approved for an upgraded gold card with $59 yearly fee! Honestly is the best policy, please try to practice just that!

The associate at the store was really helpful and took his time to assist.

Great Best Buy location. Staff is knowledgeable and helpful. Good people. My favorite Best Buy in the area.

Poor customer service and low options for high quality laptops, even advertised products. The representatives at Best Buy treats customers as if our presence inconveniences their work day. Im amazed by how callous they can be and how long customers have to wait for acknowledgement and assistance. I have chosen to shop elsewhere if I have a choice.

Standard electronics and appliances “big box” store. Prices range from moderate to high based on the type of merchandise and brand you’re purchasing, especially big ticket items.

Helpful helper helped me =) though at times i thought i was being watched

This best buy was fantastic. The employees were very knowledgeable about the best buy products being sold. What a relief,to ask a question about a product and get a full detailed answer. Also the employees were very friendly.

Very attentive staff looking for customers to help. Making for a better experience

Picked up a memory card for my phone. Very helpful staff.

Good shop to buy electronic goods

Bought a computer. Prices within the born. Great sales tech.

Pretty good spot. An awesome place to go for your electronics needs. Be sure to bring all your electronic recyclables and get the warranty for your more expensive purchases

I love bestbuy, most people use it as a store to browse and than order online but I do the opposite I look online and than I go to the store to pick it up. I love the staff and the environment of bestbuy. So I am a customer who will always choose the store over the internet. ❤

Nice and courteous. Car installation by the geek squad was very quick and helpful. They kept me informed of the upcoming appointment and let me know in advance of what all I will need to bring. Very helpful.

Staff always friendly and willing to help. My go to Best Buy store.

One of my favorite stores to browse they did however get rid of the movie section and greatly lowered the video game section

Very quick and helpful.

Staff members were supportive in helping us make an equipment procurement decision.

I went here on the thanksgiving day. I have posted pics of the queue. Looking at the length of the queue you can judge the popularity of this place.You will find almost every sort of electronics items over here starting from crockpot for cooking to fitness bands.I took a Samsung tv that day. Below are the issues that I faced:1) the number of carts were very less, I saw most of the person buying large tv had to drag the tv all along the ground to bill it.2) there were only 2 billing counters, which was making the queue more lengthy and tough for the customers.3) the shop is over loaded with objects, very less space to move with cart or large tv.4) customer care representatives at the phone counter were very busy to sell phones with plans, they barely helped if any one looking for unlocked phones.I know that the above mentioned issues doesnt occur except during black Friday sales. But the authority should look into it.

Had a remote starter installed on vehicle. The location his hidden behind the back of the store and poorly sign posted.Technicians were all very professional and helpful and finished well within the allotted time

Only good if you need a new phone or something along those lines. They always seem to be out of whatever smaller gadget Im looking for

Price matching and curbside pickup. Frequent member points goes towards discounts. All staff Ive interacted with were friendly and helpful. Whats not to like?

Sone of the sales reps are rude and not helpful

I needed a micro-sd card for my Garmin GPS . The sales rep took ne over to where they were, we discussed what size I may need, and I wound up purchasing a 32gig chip . Very helpful representative of the store . He asked questions as needed, full service sales person . Quick, easy check out with a thank you .

I couldnt find an advertised charger block. I had to buy more expensive one almost $20 but fast charger. I need 2 so I went to five below and bought an extra one for 5 bucks.

Andrew in the speaker department is the best!He’s very knowledgeable and extremely patient..Thank you Andrew!

Very good and knowledgeable computer service and repair.

Very helpful recommended the Verizon store so I can get a discount on my phone very appreciative

Crazy price for installation of a microwave. $150 + $20 tip! Never again.

Good store, Good ppl, Good service, good prices!

Now THIS is my favorite best buy. Bigger store, go there every Black Friday, I built my computer rig with a lot of their great deals every season. I really like the best buy credit card as I get 6 percent back on purchases as well. Probably my favorite hang out store when Im around the area!

Found exactly what I needed, and my online order was ready within 20 minutes of when I placed it

Just got out from the store! I understand everything that is going on. They’re bombarded with orders but they literally lost my Apple Watch and now I need to deal with Verizon to cancel the plan. First and last time using the pickup with Best Buy

I buy most of my electronic stuff at good price

Had no appt. Ut went in to geek squad and Brian was great snd fixed my phone!!!

Service was great. I couldnt find a game. A worker asked me what i was looking for. He said it was up front. Told me wait there and he brought me the game.

Frank....I believe he is a manager, he was very helpful and patient .

Disappointing curbside service. With curbside being such an influential force in shopping over the past few months you would think businesses, especially a large national chain like Best Buy, would have the process streamlined. After about 30 minutes of waiting (while the check in message said to expect around a 5 minute wait) I went inside to ask if I could pick my item up inside the store or if they could give me an idea when it would be out. Despite the store being open for normal shopping and bustling with people, online orders are curbside pick up only, I was told. They could give no time estimate and shrugged me off to resume waiting. The worker was apologetic when he brought my order, but a 45 minute wait for a curbside pick up shows a complete failure of organization and an utter indifference to providing quality customer service.

The salesman was very nice and knowledgeable. Their price for the product I bought, compared with Amazon.

The staff are always willing to help

The product we wanted was in stock and the gentleman who helped us seemed extremely knowledgeable.

Wow.. what a waste of time!! If youre looking to have your Apple product serviced here dont waste you time here, Ive never had a person be more absolutely useless than the Geek Squad guy here. Never doing any business here again!

Very helpful service! Outstanding care towards the customer!

I bought an open box tv in excellent condition and they forgot the remote, tv stand, and manual. Went to go to another location to exchange the item and that location forgot the screws to screw in the tv stand. So now I have to return the item AGAIN. I will never give Best Buy my business again.

Here it is a lot, but I mean a lot about timing. To need answer for something can range between 1 minute and 10. And the best solution is ot come here when the store is less packed. Morning hours, week day, and you will get the right service. Gor new Ipad, happy with the buy.

Best Buy has lost my packages 2 times now before cancelling my order, causing me to be unable to provide Christmas gifts I had planned for and additionally making me lose out on potential deals for these products elsewhere while I waited. Customer services had nice people, though they had the capacity to do nothing about my problem. As a result of this interaction I will not be shopping with this company and would suggest others do the same. If you need something go to another company

Go see Joel for the best buying experience in the cell phone department.

Today was my first time ever going to this Best Buy, and the staff their made it such a great experience. I originally went to pick up a new HDMI cable to connect a TV I recently purchased through Best Buy. I began speaking with a rep in Home Theater and expressed I was unhappy with my purchase. He took me over to one of the managers Justin, and without any hesitation he told I could exchange it for the model I really wanted. I came right back with my TV, and another staff member Ava took care of me, and the whole process was quick. The staff at this Best Buy really made my day and turned my regretful TV purchase into a happy one. Thank you again!

Horrible store. I bought earbuds that I needed to return. I get to store and Im directed to the wrong line for returns after waiting 20 minutes Im told Im on wrong line go wait on other line. I do that and 10 minutes later Im told he cant do returns and I need to go back to original line and wait yet again. After they are told its a return she rings it up as a sale and asks me for money. I said its a return. She laughs and says ok Ill return it but do you want to run and get another one or did I want her to get one. I said again that I want to return it.said excuse for a place that Im sure there employees are begging for that $15 minimum wage. SAD STORE. Mow I went online and bought directly from Samsung and spent 2x the amount of money on my new earbuds that will be delivered today.

I came to buy a new microwave and, honestly, I was very discouraged by how many laps I had to do in the home appliance department before I realized nobody was going to be available to help me.After getting the appliance I researched, the cashier was very nice and understanding when I presented him with an opportunity to price check. Him and some employees at the front of the store brightened my day, despite my initial start to my shopping experience.

Today I went in for 2 items. HDMI to DVI and a DVI to DVI cable and a sales person helped me, I didnt get the name he was right in that section asked if I needed help and helped me immediately! Super happy. Everyone was very friendly and knowledgeable.

There was absolutely no help

Great people. Helped me with my phone today. Thank you

Since when cant I return a mouse pad 18 days after I bought it. Its a mouse pad. They lost my business, I needed a system for my truck too.

We found what we needed and the staff was friendly and professional.

It is very different as a lot of stuff is now available online. Ways to shop has changed. The staff is still friendly and helpful as always

Great prices full-service.. Always a rep in floor to help

This place is understaffed, no one cares about helping people, I am walking into your store to spend money, but you have no products, or people. How are you guys still in business?

Quick pickup experience. Store is organized as well.

The employees were very helpful from start to finish. From the moment I walked into the store, greeted by an associate, to employee who assisted me with my purchase and receiving curbside delivery to my vehicle.

Tried to use curbside pickup today. No way I will use this option again! We came and checked in, the website had a mark wait for 5 minutes. Guess how long does it take? Almost 40 minutes. Yes, I know there was a lot of people, but still - 5 and 40 minutes - too wide a difference. Just make some delay notifications during check-in if there is a big line! Does best buy app can count checked in cars? Im sure and I know - its not a big deal to add this option. There were only 2 employees who worked in curbside zone, but a lot of free employees inside. Is it a problem to regroup people? When I asked for ways to speed up the process, the manager just offered to cancel the order. I understand that due to covid or some best buy offers there curbside is only available. But still, covid is already 6 moths in USA and you still havent adapted to it: not your management nor your app! unbelievable!

Horrible place. dont learn my lesson. 2nd time no help, found item,price so high walked out,try Amazon

Sales person very helpful in choosing our two smartphone casas.

Friendly staff, and quick

Walked in, was asked for email, phone number, and name. Put in a queue for assistance. What? I was just looking. Very little on the shelves. Everything seemed way over priced to me. Went to BJs and got a printer for $20 less, whick was not in stock at Bestbuy

The geek squad is horrible and a RIPOFF you are much better off finding someone who does the work on the side and have them take care of it

I needed the geek squad, they were great

Horrible customer service, I am elite Best Buy member and I treated so poorly during a return where they could not even tell me why I could not return the product instead the kept walking off and did not give me the time of day or being nice enough to try and help. The childish girl from the geek squad department who called herself a manager had an attitude the entire time a long with her red headed co worker as they acted so immaturely as if they worked there for a day. Honestly not sure if I would ever shop there again after that experience and sadly I was in the process of ordering all new appliances for a new house I bought. After dealing with those 2 employees it left a horrible taste in dealing with Best Buy.

Love this place and specially love the staff

Been to this Best Buy multiple times, customer service has always been very friendly and helpful to me.

I am one of those people that does not always want to use their card. I check stock before going to the store and then it is not there. Trying to get help in the department you need is like trying to find Waldo in a peppermint factory. They no longer live up to the name Best Buy.

Very nice manager. Very respectful and accomodating.

Your Standard Best Buy. The staff has always been friendly and helpful here. No complaints.

I came in here to see If they Had Any cases For the LG Stylo 6. They had the phone on display.... But a best buy worker Said they dont carry the phone nor the cases??? Why would u display the phone then Take the phone off display or start carrying ...Im NEVER SHOPPING HERE EVER AGAIN

Staff seemed to know a decent amount about products.Lots of clearance items here this time.

Found what I needed quickly and at a good price. Staff was helpful and knowledgeable.

Just got a Ps4 from here and I was in and out in a sec. No long lines and staff that asks if you need help. All in all its a great place.

Do not buy Geek Squad extended warranty for large appliance in-home repair. People are very nice on the phone but when trying to set up appointments they are consistently backed up making you wait for repair. This particular experience required me to wait 8 days for an initial appointment however the worst part was that the technician didnt fix the appliance when they came and I had to wait another 2 weeks for a return by the technician. When I called an appliance repair service directly they had appointments available in 2 days. If you want a reasonable response to a broken appliance, do not choose Geek Squad.

I love coming here during the holidays I go on a shopping spree and buy all my techno toys.

I went in to replace my smartphone.Im a technological dinosaur, but the staff was very helpful. They made the whole process easier.I got exactly what I wanted.and I was very happy.

Horrible service. Heavyset guy with the neck beard and glasses at the counter was “too busy” to answer a simple question. Then the guy with the long hair and balding in the middle by the computers couldn’t answer a question either. They need to stop hiring people like this.

Staff very helpful and courteous and especially AVA and store manager

I have bought several phones there in the recent past. I was very satisfied with the patience and the guidance that I received. The credit card price that I agreed to for paying it off was very reasonable to.

Very helpful and knowledgeable. Bought a new laptop here and it was quick and easy.

In store ...customer service and sale staff was super helpfulThank you

Good service