This site is okay...as long as you dont have to make changes to your order. I had the controller go out on my GE oven and ordered the replacement through Sears Parts Direct (it was listed as in stock). Once I ordered the part (and they charged my credit card) I received an email stating the part was on back order and wouldnt be available for 6 months!So I ordered the part from a different site and went back to Sears to cancel the order. I found that this could not be done through their website so I called them directly. I spoke with the representative and asked that the order be cancelled. I was assured this would be done.Two weeks later I checked my account and found the order was still active. I called again and was assured that the order was listed as cancelled, though the charge to my card had not yet been refunded.Three weeks after that I received the part in the mail. After calling again I was informed that my only recourse was to return the part for a refund (less shipping charges of course). I returned the part through UPS and have received confirmation that the part was delivered. Now, three weeks later the charge on my card has yet to be refunded.One would think that a company that made its name through mail orders would have been able to make the transition to the digital marketplace. And that they would realize that customer service is of paramount importance in this new, highly competitive area. Obviously that is not the case and this is the reason that this company is doing so poorly. I will certainly not be ordering from this company in the future.

It was my first order in sears parts direct for the LG dishwasher installation kit. It worked very well. I received the part on the next day order. I picked up from their store since I ordered to ship to store (FREE). I have already fitted the bracket for dishwasher. Thanks.

The employees at the Lewisville Sears were uninterested in providing even average customer service. I had never been in that location, and I needed help finding out where to go. After wandering through the store, I found an associate in appliances. I greeted him with, Good morning, and was corrected with, You mean AFTERNOON. I brushed that aside, and asked where I could pick up my order. He sent me to the repair center. An associate there then directed me to the right department. The directions were lengthy, and I finally made it to the right spot. Once there, the associate attempted humor by questioning whether I was sure I wanted to pick up my order. If this is the level of service I can expect, I will order the parts online from another vendor.

Very quick and easy, now lets see if I can fix the appliance!

Ordered part online. They had it in stock - quick and easy.