I was looking for a newer SUV that would be easy for my elderly mother to get in and out of. I found it and the amazing salesman made the buying experience enjoyable instead of stressful. Keep up the good work on employing the best.

I get first rate attention and rates here. They are informative and always try to get me the best deal that they can. Very nice people! I highly recommend them to everyone I know.

Everyone was friendly and helpful. Michael was very patient with all my questions and took the time to find exactly what I was looking for. Went above and beyond to make my purchase a good experience. Such a blessing to work with!!

Kelvin went above to see that I got what I came for. He put forth a lot of effort to find what I wanted. This is the second purchase I have made with Don Franklin. They have a great sales team. Give em a try, THEY ARE WORTH IT.THANKS KELVIN, Keep up the good work.

Weve always had a good experience at this dealership and our time with Chad Givens only reinforced our positive view of Don Franklin and the Hyundai brand. He is awesome and provided wonderful customer service. Well be loyal customers for life!

Brian was great! Answered all my questions and understood my work schedule. Brought out the car I was interested in and took my trade in back to the dealership to get a quote. Called with details and then returned my old vehicle. Had the new car ready first thing the next morning- there is a reason I have bought my last 4 cars from this dealership and Brian is just another example of good people. I worked in the automotive industry for 15 years and he is a keeper! Good job!

Kelvin was AWESOME! He knew we were wanting the process to be quick and painless. And he definitely delivered. He was attentive and worked the deal as if we were family. He and his team shopped for the best rate and delivered again. He had the vehicle ready for us the minute we arrived to pick it up. He took the time to go over the features and even gave me his cell number should we need any additional help down the line as we get acclimated to our new 2022 Palisade. I highly recommend Kelvin and his team if you are looking for a Hyundai.

Wonderful customer service, really worked with us, and was more concerned about us finding the car that was right for us, then just trying to make a sale.

Brilliant experience. All staffs were supportive and frank. Jamal was my main Salesperson. This was followed by Kanon who gave me a complete run down of all the features in the vehicle. I just got the Elantra Hybrid limited today, let’s see how well it performs.

My wife and I had a really great experience buying our car today. Brian was our sales guy and he made us feel like we were just hanging out with a great friend. Brian gave us a great experience and there is no doubt if/when I buy another Hyundai I am going to be calling him to be our guy! Thanks Brian!!

Michael is a fantastic person to work with when purchasing a vehicle. Very honest, and showed me only what fit inside my budget. Never felt as if he was trying to “convince” me to do anything I didn’t want to do. He continued to try for lower payments even when I was satisfied with the previous offer. If you need a new car, GO SEE MICHAEL!! My next vehicle will come from Don Franklin, Lexington.

Jamal is the man! He made buying my car so easy. He was able to make feel very comfortable through the whole process. He was transparent from the beginning. I would recommend Jamal to anyone looking for a new Hyundai. Class Act

Best car buying experience. Fast and seamless process! Brian was wonderful to work with. Highly recommend if you are in the market to purchase that you give Brian and Brad the opportunity to earn your business. You will not be disappointed.

Catarina Kirby made our car buying experience easy and painless. She is very informed about all the cars she is selling, was extremely easy to work with, and is super organized! Could not have been a smoother process....

Chad has sold my family 8 cars over the past 4 years. So if that tells you anything you should know he is great to work with. He’s very thorough and he works with you and your budget. Don Franklin has access to so many dealerships so whatever you are in the market for he can help you. I will always go through Chad anytime I’m in the market for a new vehicle.

Remarkable service. Ask for MICHAEL CHRISLEY!!! FAST service. Amazing car. One of my happiest days!!! I am hooked!

The salespeople here really did everything to make sure I was happy and got what I needed. We worked with Darryl, Scott, and Ty, everyone was very nice, professional, and honest. It took a couple of months for the car we needed to arrive, what with the supply shortage and all. They helped through every step and now I am very happy with my new car!

Ty Cobb was courteous and knowledgeable about the vehicle we were interested in. Our purchase went smooth and quick. Thanks Ty for going above and beyond.

Went to Don Franklin to test drive a new Sante Fe. The one we wanted happen to sell before we got there. Kanon, gave us plenty more options and we drove off in a new Sante Fe XRT. Kanon hooked us up. He was very knowledgeable about the Suv and great to work with. Walked us through all the functions of the Suv and answered all questions we had. We will be back for future purchases and everyone needs to buy their next vehicle at Don Franklin, talk to Kanon Bennett.

I loved working with Kannon. Very professional and listened to my needs and wants and found the vehicle that suited my needs the best. Made everything easy and very informative. Would recommend to family and friends.

Michael Chisley was such a tremendous help to me and my family when I was in need of a new car. He made us feel at home and it wasnt disingenuous, it was genuine and I can appreciate that! I would recommend anyone buy from Don Franklin while in Lexington, KY or even visiting. GO see Michael he will definitely take care of you and if he isnt available I am confident someone else there can help!

Misty Roberts was great to work with when purchasing our vehicle. She took the time to insure we knew the options of the vehicle and was very friendly and professional. The dealership work with us for a fair price of the car. Eric in financing empowered us with a reasonable warranty extension. All in all a great experience. Thanks guys for providing my wife and I great service.

Kanon Bennett went absolutely above and beyond during this entire buying process. He is not only very professional, but he handles pressure and many hurdles coming at him at one time with ease! He made time for everyone with a smile. Rare these days! No wonder he sold so many cars today! Well deserved!! Thank you, Kanon! We love our new n line!

Great place to buy a car at! Jamal was amazing to work with and was very patient, helpful, and straightforward through the entire process. He really made the entire process stress free and was very dependable. Highly recommend.

I went in today shopping for an SUV. This will be my third Hyundai and Ty made the experience painless. I went with a lease this time of a Santa Fe and I am in love. Ty answered all my questions and put my fears to rest. He is very personable and made me feel at home! I would recommend Don Franklin and Ty to anyone!! Thanks again Ty!!!!

I purchased my Sienna Van with help from Michael Chisley. Michael was extremely helpful with all the questions I asked him. He was very straightforward and honest with answering my questions. Michael was very easy going and patient with me. I am extremely satisfied with the service I received. He helped to make a stressful car buying decision, relatively easy. Everything went smoothly from purchase to pickup. Thank you so much. I will now be a loyal customer to Don Franklin.

My experience at Don Franklin was great! Kanon made the whole process super easy! He was very friendly and knowledgeable. I definitely recommend going to see him when buying a car!

The employees there are all friendly and wonderful. If that place does good business, its definitely because of them. Especially the guys in the service department/garage. I think yall are great!

Except waiting on the shop pretty great day

I went in looking to trade in my old car for something a little more sleek. My dad showed up a few minutes before I did and started talking to Michael C. When I arrived, Michael knew exactly which car I wanted to see and was so friendly. The finance department got me the best deal that they could. It didn’t feel like just another transaction. I’ll definitely be referring all of my friends and family to Don Franklin.

I want to thank Michael Chisley for making it so easy to purchase my new vehicle. From the time I walked into the door from the minute I left he made sure I was aware of everything without feeling overwhelmed about any decisions that I made.

We had a great experience buying our first new vehicle! Everything was explained thoroughly and the staff was patient with us while we asked 1000 questions during the process. We would definitely recommend them for anyone looking to purchase a vehicle!!

Traded in to get a new 2022 Hyundai Tucson and all I can say is WOW! This is honestly the only time I’ve actually not hated the car buying process. Brian (our salesman) was helpful and informative but not at all pushy, and was able to get us a really good deal on both our trade in and our new Hyundai. While it was busy and we did have to do some waiting, they were always helpful and informative. The manager also helped us get set up with some extra features as well. Definitely buy from here, the warranties/cars/people are amazing!

My engine blew on my 2017 Hyundai Sonata Hybrid at 101,000 miles. I was out of warranty by a 1000 miles. However, they fixed my car free of charge and even gave me a loaner vehicle for two weeks. The service department is a busy because theyve had quite a few engine issues there. However, Matt Gray did a great job of keeping me informed and helping me through the process. Im thrilled they helped me because I was sure I was going to be screwed. They definitely earned my trust.

Rep was very informative and professional! His name was Brian and he literally put me in a much better financial position and with a better vehicle. My payment went down $70 bucks. I’ll refer him to anybody I know. Thank you Brian and Don Franklin I’m so excited and love my new truck:)

Darryl went above and beyond to make me happy, plus I got a good deal!

I had the pleasure to work with Justin. He was able to get my payments lowered twice to make my beautiful new car more affordable. Definitely not pushy and that was very appreciated

The whole process was seamless. I called on a Tuesday needing a new truck. Options were sent to me via email on Wednesday. I test drove and bought a truck that met my specifications and price range on Thursday. It could not have gone any smoother.

Go see Ty Cobb! We have purchased two vehicles from Ty in the last 13 months. Hes super friendly, works with you on your budget/family needs, isnt aggressive or pushy. Everyone we speak to at Don Franklin is over the top friendly, their service department is almost always completing services ahead of schedule and communicate with you before, during and after each appointment. Ive worked in sales for 13+ years and this is the way Id want every customer to feel when visiting, wether youre there for a purchase, service or shopping around, I promise you will find professional/friendly experience here. So what are you waiting for, go see Ty Cobb TODAY.

I purchased my daughter a new Hyundai Venue today and Jamal was perfect! He had us in and out very quickly and was not pushy one time. I would highly recommend him and will purchase my next vehicle through him. He listened to what we wanted and explained everything in detail!

Brian Williamson was phenomenal! I think I just found my forever dealership and sales guy. He went above and beyond to assist me and take care of every detail and was very efficient to close the deal quickly for me while I was at work. Could not be happier with my car, or the service there. Shoutout also to the GM Scott and finance guy James. Super friendly and very knowledgeable!

Great dealership and Misty Roberts is always a pleasure to work with!

Best car buying experience I have had ever.Michael Chisley Jr is a great salesman. Knows his vehicles and just made the all around experience enjoyable.Don Franklin Hyundai will be getting all of my friends and family referrals for sure.

I had the best experience Ive ever have in an field of customer satisfaction thanks to dawn at don franklin. She was beyond helpful, and fought help me get the best deal with a vehicle and even helped me get the lowest rate for insurance. She is a very pleasant person and easy going. Ask for her and i guarantee no disappointments.

Jeff was exceptional. He made the experience smooth and answered all of my questions. I would highly reccomend buying a car from him.

Our experience at Don Franklin Hyundai was great from the minute we stepped onto the lot. We were greeted almost immediately by Dawn Dotson and she turned out to be an excellent sales person! Dawn was very professional but also very personable. When I asked questions, she was very upfront, honest and never misleading. The car buying experience was very smooth and we never felt pressured or rushed to make a decision. From the moment she greeted us, until we were ready to drive away in our new car, Dawn was a perfect example of what I feel like a car sales person should be. Dawn now has a customer for life and I highly recommend her and Don Franklin Auto.

Chad did a great job with getting me what I wanted. He provided excellent customer service. Thank you again Chad!

Jamal was very friendly and easy to communicate with. He answered all my questions and assisted me through all the steps of making my purchase online. I would definitely recommend him to others.

We were very impressed with Justin, Gannon and Lindsay during our smooth and flawless trade in transaction today. This is our 2nd car bought from Don Franklin Lexington and highly recommend this dealership. No pressure and very efficient. Will love my 2021 Santa Fe Hybrid. Thank you.

You’re awesome JeffI’d like to suggest you all to have him once.Excellent service.Thanks

Don Franklin representatives was friendly, polite, and knowledgeable. They will work with you over and above, even when the time was late and closing but I felt the transaction went smoothly and not rushed to complete the business that was needed. The representative was very patient. I appreciated all of her help and was very satisfied when I left. Thank you

Jamal Wagner was great to assist my wife in leasing her a new 2021 Sonata Limited! He knew the product inside and out and carefully walked her through all the new technology from her previous Sonata. Great job and made the lease experience easy and relaxed!

Followed through on all details. Not assertive. answered all questions. Had good knowledge of procedures

Great service by Darryl! Lovely experience and good deal on both new car and trade in.

Great experience working with Jamal!!! Jamal actually wanted to help me out doing all things on his reach to give not only the best option for my budget but also contacting the insurance agent and give me that push in help I needed to finally being able to drive my Hyundai Kona!! And after selling the Kona his treatment to me was as good as it was that very first day. And he is still helping me with the Registration. Jamal if you are reading this, thanks for your well deserves 5 start service quality!!!

Great price, great service & great people. Purchased 3 vehicles from Don Franklin Hyundai and have enjoyed doing business with them.

WOW! Michael Chisley Jr, did a wonderful job of letting me shop. No pushing, no sad stories he just let me be me. I had a wonderful experience at the dealership. No Hidden fees, the manager walked over to me and showed me my payment and that was the payment. No pushing on different service packages and I’ll get free oil changes and tire rotation for a long long time. I don’t live in Lexington but it was worth the drive. So, everyone, I’m sure they have a deal for you, just ask!

I have bought several vehicles from The Franklin Family. They as well as their staffs have always proven to be professional to the upmost extent and they have always sold me a quality vehicle. Even with used vehicles, If there were some unforeseen issue, they have always made it right within reason. Ty Cobb was the Sales Professional that I worked with at the Hyundai dealership in Lexington. He was knowledgeable about the vehicles he sold and quick to effectively answer at question that I threw at him. I will most definitely be back to the Lexington Hyundai dealership to see Ty Cobb and if you are in the market for a quality vehicle, you should stop and see him. You won’t be sorry that you did.

I truly enjoyed working with Dawn. She was very personable, wasn’t pushy, answered all of my questions, and went out of her way to make sure I was satisfied with my car and the the entire experience of purchasing my car. Thank you Dawn, from the bottom of my heart!

Sales department is great, but have had to bring my car in for various things and the service department is TERRIBLE. I bought the permaplating for both of my cars and when I got it back I could tell they didn’t even clean the inside of the car (which is part of the permaplating) and the wax dried as white speckles on my black car. Had to bring it in for a bolt in my tire…when I paid for the permaplating and wheel/tire coverage, I was told that they could come pick my car up and have it fixed, as well as a loaner car in the meantime. When this happened, I was told the exact opposite AND they didn’t even fix my tire! So now I find myself dealing with them AGAIN because of it poor service.

Dawn Dotson was our saleslady. She was very friendly and tried her best to get the model and color that we wanted. Our color choice was not available so she worked on the price to convince us to buy the last model on the lot. I took off one star only because the rebate system wasn’t completely explained before purchase which affected the interest rate.The finance papers were all ready at purchase time and Nick explained in detail the many features on the car. Overall, a very good experience and a great car so far!

Darryl is an Excellent salesman..I Appreciate the deal he got for me. He made it so easy for me to purchase my Elantra. Thank U Darryl!!

They were very nice and the good thing is they gave me a reasonable price on my three-year-old vehicle. However they would not come down on a new vehicle and we could not come to a trade deal. But that drives me nuts when the salesperson has to keep going back to the manager and wants me to buy other cars that dont want. I want to go in this dealership and say this is what I want this is what I pay after they tell me what they want for it and if its not in my budget I dont buy and they found out that today.

I was very pleased with Dawn she was kind and very business oriented. She made purchasing my vehicle very peaceful and fun.

Certainly I’m pleased with the professionalism of Michael Chisley. Nothing but helpful, kind and honest. If you need a car please go and see Michael Chisley. He has excellent customer service, and goes above and beyond to help anybody he meets. Thanks man, your imprint will forever live.

Micheal was very friendly, knowledgeable, and helpful! He delivered wonderful customer service! I will definitely be back!!!

Jamal was my salesman, he was wonderful. He was very knowledgeable about what he was doing and super friendly. He work with me to help my family get a bigger car. He did everything in his power to help us out, not only was he such a great person but the other people trying help us was wonderful to. This is the best car experience I ever had and definitely would recommend anyone to get a car from this place. Thank again Jamal 😀

My experience at Don Franklin in Lexington was fantastic. It was quick and the guys I had to deal with were awesome and really put my mind at ease for my first buying experience. Michael Chisley Jr was my sales person and he made the experience very easy and seamless. I also had the pleasure to deal with Mr. Kelvin Lucas who taught me how to work my new vehicle. Both guys were awesome and made my experience great! They also got us out of there very quickly instead of typical dealerships where you are there all day. From the time we entered the parking lot to the time we left it was under two hours. Thanks again to both of you!

Dawn was Awesome! Great Personality! Best salesperson I have experienced, very knowledgable! I love my new Tuscon!!

Brian Williamson was a great help in finding the perfect used car for me. Brian made sure I was getting a good deal and suggested ideas based on what I needed in a car.

This is the second Elantra I have purchased from Don Franklin and Jamal. He was patient, understanding, helpful and knowledgeable. He got into a 2021 with ease. He even brought the car to me when I said I wouldn’t have time to come by the dealership. I’ve recommended him to friends and family. He did a great job, twice.

We very much appreciate Justin working with us to help us obtain the deal that both my wife and I could live with. We very much appreciate his patience and understanding of our particular situation. Everyone there was very helpful. My wife and I look forward to many years with a great vehicle. Thank you.

First time car buyer and had a pleasant experience working with ChadGivens, he did me a solid one with helping me out through the whole process!

Chad was awesome.! He answered all the questions I had (being a first time buyer) and gave me information I needed to know about the car that I wasnt asking. Chad, Ty and Jamal are the ones to go see and Hyundai.

If you want a Good Deal when you come at the Door Ask for Navarre Smith if he off go home come later, I was rip off from Car dealership before with hidden fees and all type of useless warranty but friend of Mine refer me to Navarre Smith, he took care of Me but you have to be Really Patient because his super busy at the end of the day your patience will pay for .I was in a situation I needed a Honda Civic newer model, he was able to find it for me and my range price tell him straight forward how much you have and what you want if you don’t know what you want I’ll help you out I cannot talk about the other salesman but I think they are good too Don Franklin do not pay me to say anything on this post I take full responsibility I am honnest and legit that why I am number one in Kentucky google contributor . One more thing free water and clean bathroom.

Repeat customer! My husband and I have bought 4 cars from this dealership. Ty goes above and beyond to make a deal you’re comfortable with, without being pushy or overbearing. He is straightforward and honest.

Kelvin Lucas..Thank you for all your help during our visit to Don Franklin Lexington! What is usuallya very stressful event for me was quite the opposite! Your knowledge of the Hyundai Palisade wasimpressive. Thank you for your courtesy and the time you spent with us! We Love our PALISADE!Donald and Joann Stepp. Paintsville,Ky.

Kelvin was super nice the whole time and we did most of it through phone and email so the process was smooth and swift. Made sure that the we-owe items were taken care of as well. Thanks Kelvin.

Kelvin was great in helping me into a new car after ours died on our road trip from NY. It was as painless as it could have considering our circumstances. He even came to pick us and our pup up from our motel to bring us to the dealership.

Jeff York is by far one of the best salesman there! He’s so helpful and friendly. I couldn’t be happier with my choice.

Gannon was great! He knew the car well and could answer all of my questions about it. He worked with us to get a good price.

She is awesome. Very knowledgeable and helped us get what we wanted. No hassle and treated us well.

Very good the best i have ever dealt with very professional making you feel like family.. Salesman Jeff was really great to work with I enjoyed talking with him and the credit processer was a great and friendly person and very good overall all really a great place to buy a auto hope to return someday thanks Carlos Smith

Don Franklins Hyundai is such a great dealership, I had a great experience as a first time car buyer. Not long after arriving on the lot my sales man, Jeff York (honestly the best), was able to take care of me and helped me find a vehicle that I absolutely love at a great deal. Jeff himself was very knowledgeable and patient with me and guided me through the entire purchasing process, that ultimately had me driving off the lot that very same day in my new lovely Elantra. With amazing staff and customer service I definitely recommend this place to everyone.

Awesome and fast very informative and quick to answer any questions or concerns. Justin was very easy to work with and was quick to get all the paperwork done and got me into the car I wanted! Definitely recommend!

Horrible experience. Wasted three hours of my time. After test driving a 2022 Hyundai Tuscon SEL Hybrid, I fell in love with it and came back to the dealership ready to buy. Our salesman took almost an hour “preparing numbers” for us. Only after that time during his sales escapade did he inform us that someone else had purchased the vehicle. First come, first serve, so I understand. What I don’t understand is why I was not informed when the purchase happened and why I was made to think I would be leaving with said vehicle. We then continued to negotiate over cars that weren’t on the lot. The “addendum” add-on is about $3k over sticker price, which is ridiculous. They told us that Hyundai doesn’t want them advertising it, so the addendum is added during the numbers process. What I hear is false advertising. They refused to budge on ANYTHING except for $1500 off the addendum price. Also, after sitting there for hours going back and forth, they refused to give anything on the vehicles they had coming in off a truck even though they had wasted our time by not informing us of the vehicle we wanted being sold out from under us. We actually contacted Oxmoor in Louisville while we were there and they told us the exact details of asking price with no hidden addendums of the same vehicle they had coming in. We informed our salesman of this and the details of the deal and he said if we were going to get that good a deal, we should go there. We left after that comment. We went to Oxmoor a couple days later, negotiated a price for the same exact vehicle that ended up being cheaper through them, and they gave me a better trade in value for my Jeep Cherokee. I believe that they saw my husband and I as 25 year old dumb kids who don’t know anything about finances. I have to say, they were wrong and lost two good customers that day at Don Franklin.

Do not purchase Hyundai vehicles, google Hyundai engine problems burning oil. They do not stand behind their products even though the problems are their own design flaws. I will never purchase another Hyundai vehicle. Read the stories of those who have purchased these defective cars and the hoops they will run you through just to do nothing. Go a buy a Honda or Toyota or anything other than Hyundai or Kia. Do your research this a unethical company and they have no integrity. They believe a car burning a quart of oil every 1000 miles is acceptable. They recommend oil change ever 7500 miles and engine only has 5.5 quarts so by that logic your engine will be fully depleted and lock up.

Customer service was wonderful! We went to a few dealers to check out vehicles before landing at Don Franklin and let me tell you, their customer service was 100% better than the others. They gave us a great price on our trade-in, worked quickly to get us out of there as fast as possible, and got us a great rate on our auto loan. We left with an amazing vehicle and you could not ask for anything better! Thank you to Darryl Bond and his management team for great customer service.

Help me locate the vehicle I wanted. Keep me posted on its arrival. Courteous service. Willing to help in any way to make it a good experience.

I flew all the way from Amelia Island Florida to Lexington Kentucky to purchase a 2018 Lincoln MKX from Don Franklin Lexington Hyundai. I was most satisfied and impressed with their sales team, especially Jeff York. He went way beyond what I expected. Jeff is a stellar example of how to handle customers. If you are looking to buy a car from Don Franklin, I suggest you contact Jeff so he can work with you like he worked with me.

Shannon is always there when needed. Fantastic guy. Very personable and friendly. When Im ready to buy again. Ill come here.

Brian Williamson was great to work with. Answered all my questions, never rushed me, and let me take my time making a decision. Very pleased with my purchase.

Misty Robert was my salesperson and the experience could NOT have been better. Ive owned a handful of cars in my life and dealing with a sales person has always been stressful. Not with Misty. She is professional to the highest degree... the antithesis to the stereotype. Well done, Misty!

Kanon was very polite, knowledgeable and caring in his dealings with us. Easily walked us through the trade in and purchase process. This was the smoothest auto transaction I’ve ever been through!

Michael was amazing and the staff were super nice and respectful. Great experience will be recommending to everyone.

Jeff was very professional and not at all pushy. I really liked his demeanor.

Bought a 2021 Hyundai Sonata from Misty Robert’s. This was my first car buying experience and it went over amazingly. She was super friendly throughout the entire process and had super quick response times. I really enjoyed my experience!

A great dealer that was able to get me financing when other dealers couldn’t.

Amazing dealership! I had been to another dealership in Louisville the day before and was very frustrated. Mike Chisely and his finance manager were great to work with, we were able to come to a deal quickly with a vehicle that my daughter really liked. We were able to get all the options we were looking for for a great price. We would definitely recommend this dealership. Mike was very friendly and helpful.

Great working with Kanon. This was my second purchase from Don Franklin Hyundai in the last few months.