I would like to say that the people at Napleton Cadillac did an amazing job taking care of my recent car purchase. We purchased the car from Napleton and it had some mechanical/electrical issues causing some slip in the transmission. We called the folks at Napleton and they got us in at our earliest convenience and worked diligently to make sure we got the car back as soon as possible. I cannot say enough good things about Mike, August, & Keith whos commitment to customer got us back into our new car much sooner than we thought was possible. Thank you so much for your efforts they are greatly appreciated!!!

I’m bad with names but pretty sure they were mike smith, victor and Kathy.All very kind and helpful! My girlfriend and I searched far and wide for an SUV but she couldn’t find one she liked. Eventually she saw an orange gt mustang and fell in love with it. Obviously I didn’t mind getting a mustang. So after a few days we go check it out and well she loved it so we got it! The team was very helpful and the process felt comfortable. I’ve been to other dealers where salesmen are just rude, aggressive or push cars on you and the process feels uncomfortable. I will definitely recommend people to come here to purchase a vehicle. 5/5 my girlfriend and I are very happy! Thank you!

BY far the best car purchasing experience i have had. From the moment we arrived to the moment we left the service wad top notch. Daniel helped us every step of the way with such great care. If you are in the market for for a new vehicle this is definitely the dealer to go to. Thank you for all of your help!

We bought a 2014 Impala with 70k miles. It had a bad transmission that only made it through the test drive before showing issues on the 50-mile ride home. It was extremely noticeable as the car lurched into the next gear. There’s no way they didn’t know it was bad. They fixed it after multiple trips back and forth, but the fact it was sold at all knowing it had a bad transmission, buyer beware. When they finally installed a transmission, it was a used one from the scrap yard. Got it home, it leaked transmission fluid all over my driveway because they neglected to change out the axle seal. So we had to drive it back out to them. This car has been a lot of trouble since we purchased it. They refused to let us take it back to them 24 hours after we paid cash for it because of their “great connection with the state” so it could be registered immediately. Not really sure why that would affect our getting a refund. We just had to change the tires, the brakes need to be done…it’s just so many problems that their “150-point inspection” could’ve found. This place is just shady. We won’t be back.

Excellent customer service by Isaac, Dan, and Kathy. Their level of Professionalism and ease of doing business will keep me as a long term customer and referrals galore. They made the entire experience delightful and fun, as it should be! Thank you again everyone!

Great dealership to work with and great customer service! Keith Herrera and John Melus were a pleasure to work with. Highly recommend them if you are looking for a trustworthy and no hassle car buying experience.

Great service, very attentive, caring and helpful service department. Michael in particular seems to go out of his way to be helpful, friendly, remember names, vehicle issues and follow up.

First off, Im very concerned with other people working on my cars other than myself but I brought my Cadillac in for warranty service here based on their good reviews and they 100% live up to those reviews, my experience here was very professional and prompt with my vehicle going in for several issues, all of which were fixed correctly the first time and without any damage done to my vehicle buy a technician or porter. I would highly recommend anyone looking to get their vehicle serviced to head to Napleton Cadillac, they will take every concern of yours about your vehicle into great consideration and ensure youre vehicle remains perfect the way it was before it was brought in for repairs. I will definitely bring my Cadillac back here for future services.

Went in looking at a used Escalade. The internet / advertised price was very fair considering the market and the immaculate condition of the vehicle. I truly expected the price to bump once I got into the deal. So many dealers jam paint protection, add certification prices, and a million other things once you get into the door.I worked with Victor, he was polite, respectful and knowledgeable. He presented me the numbers, and I almost fell over - guess what, there was no bump. the certification was included in the advertised price. No bs. no games. They even worked with my own lender in helping me out, didnt try to switch me into different lending - but did offer helpful suggestions.From the receptionist who greeted me to the general manager and everyone in-between .... A+Kathy in finance was great, no game - no bs, no hidden numbers - just a straight good old deal.I went back to pick up the vehicle, it was clean, I had already gotten an email saying my on-star and XM was setup before I got there. Victor had everything ready to go.When I walked in the receptionist asked me how my day was going. I jokingly said great, and what happens in the next hour will predict how the rest of it goes.Well I left there, and my day went very well. I had shopped MANY other local Cadillac (and other) dealers this week - most all of them played the hide n go seek games with all the add-on prices once you get in. It was a breath of fresh air. Shop here with confidence . Ask for Victor and Kathy - youll be happy.

The service advisor (Dan Regan) is the most friendliest, courteous, professional advisor I have ever met. Cadillac has a reputation as being a dealership that goes the extra mile to ensure their customers receive the best service and each experience is representative of the Customer service they provide. Mr. Regan, totally represents that for Cadillac and I will always take my vehicle to Napleton Cadillac and would recommend any Cadillac owner in the Lake County area to do the same...you will not be disappointed.

I got to my appointment a little early and had a clean quite area to work in while I enjoyed my coffee.

Very friendly and knowledgeable staff, answered all questions, very easy to work with, will recommend and use them in the future

Purchased a used Durango recently and had the best experience dealing with August and sales manager Mike Smith. These guys are the best and make car buying a good experience. This is really a first class dealership. What impressed me was the level of detailing they commit to used cars. If you go there, ask for August.

Great knowledge, service and the easiest car purchasing process yet! Thanks! Love our new XT6

Keith is great. Always a pleasure!

Others than having a argument with the manager about using the bathroom everything went fine

Wonderful dealership. Salesman Mike Palermo is a great fellow. He actually listened to my wife and me. The deal we received was excellent. The entire buying experience was exceptional. If you are looking for a Cadillac, and why wouldnt you, do yourself a favor and go to Napleton and ask for Mike.

I would like to thank Mike Palermo for helping us find the perfect vehicle for my family. He was attentive, gave thorough explanations of the features of the car, and was extremely helpful in a seamless process when it came to purchasing the Escalade. I would highly recommend Mike and the Napleton Cadillac of Libertyville team if you are looking for a Cadillac. Thank you!

Never had an ounce of problems with the service department. All work was done properly the first time.

Purchased a new XT5 the other day, fantastic experience. Keith Herrera the general manager was a pleasure to deal with and John Melus the sales person was absolutely amazing. The vehicle was delivered to our home.One of the best if not the best car buying experience Ive had, and Ive bought many cars.

Napleton Cadillac of Libertyville was BEYOND expectation! They were ALL so friendly and willing to accommodate in every way possible (August Blancas, Mike Smith, Robert, Evelyn, and Kathy!) I traveled 5.5 hours to IL from MI just to purchase a Cadillac CTS off their lot and loved every minute of it ! All the sales associates were wonderful, August Blancas is fantastic & who assisted me in the purchase! They truly want to make sure when you arrive, and leave your treated with the upmost respect and pleasure. They assisted in my test drive, since I was not from the area and had me really get a feel for the car and the new upcoming purchase! 100% transparency was there at ALL TIMES! Very professional, and efficient. I would recommend Napleton Cadillac of Libertyville 150% !! Will be giving them my business in the future to come!

My husband and I are repeat customers of this location. We live in another state but the service we get from this location is superior! We called our salesman (Dan) told him exactly what we wanted as far as trade in/new price/payment and no money down, his reply was I will do my best to get you that exact deal. I drove in for an appraisal on my car, took 10 minutes. Within an hour I got a call back, and we had a deal almost to the penny of what we asked for. I look at rebates and competition prices, do your homework folks. After we had a deal worked out I then said when we come back to sign paperwork etc. I expect to walk in, make my first payment and leave. Please dont make me sit at the dealership for hours. Dan said give me a couple days to get the new car and paperwork squared away, and made apt with us to come back. When we got there, he was waiting by the door to greet us and said please step in my office. He showed us what we were signing said sign here about 6 times and sent us to the cashier and we were out of there within 15 minutes. Twice, we have had service like that, at that location, three year time span. This is my second XT5 and I cant say enough good things about Cadillac. I will always be a loyal customer if they maintain the quality. I have seen reviews that the XT5 doesnt compare to its luxury car competitors, that could not be farther from the truth!!!! Ive driven Honda Pilot, BMW, Lexus and Lincoln...enjoy my Cadillac the most and get the most compliments on them. Ive had people stop me to ask how I like my car, I LOVE IT! I just wish they would make some chic colors! :)

Keith is the best customer service representative.Hes personable, attentive and extremely knowledgeable.Ive used this dealership for service, since 1987 and Keith is the one staple that keeps me coming back..

Omg brought my car there 2 years agoThe Service dept. Is greatMy next car in one more year will definitelyBe from there customer service is great

This happened to be the second vehicle I purchased from Napleton/Libertyville. I live in Milwaukee, Wisconsin and there are Cadillac dealerships there, but Napleton has been my choice to deal with. The service all around made me feel comfortable buying a car from them. If I could purchase a car more often then I do it most certainly would be from them. Thanks for the great care you’ve given to me each time I’ve purchased a vehicle.

We reviewed this vehicle through the website for Napleton Cadillac. We are a current SRX owner and were in the market for an used XT5. I called and made an appointment with Mike Smith who handed us over to John Melus who was very knowledgeable with the XT5. The vehicle was presented very well and after the test drive we closed the deal. Both Mike, John and Kathy were exceptionally helpful and put our minds at ease immediately. Our experience and customer treatment was 5 star all the way.

We had a great experience at Napleton Cadillac. John Melus (our salesperson) was outstanding - very knowledgeable and helpful. Also, Evelyn Garcia (Internet Sales Manager) was great as well - very responsive and professional. John and Evelyn made the whole process easy and enjoyable.

Just picked up my Cadillac XT5. We spoke with Evelyn over the holiday weekend & she was very easy to work with. Returned our calls and wasted no time-we agreed on a price and the deal was confirmed. Our Sales Consultant was John M. He was fantastic as well. Very organized & had everything ready for us to sign. Working with Kathy in finance was a breeze-she was happy & had an A+ attitude. John showed us all the new features of the XT5 & made that a fun & enjoyable experience. Overall A+ experience -highly recommend-will return. Great Job!!

Evelyn, Steve, Mike, and Kathy were all wonderful during our recent Cadillac purchase. This was the best car buying experience we have ever had. We have purchased at least ten vehicles in twenty-five years, so that says volumes.THANK YOU SO MUCH.

Les, Keith and the rest of the staff ensured my buying experience was second to none. Highly recommend this dealership for any sales or service you may be looking for. The cleanliness of the dealership and vehicle preparation for delivery was also impeccable. We were able to come into an agreement on a deal in less than 20 minutes with the price I was looking for. Thank you.

Fantastic experience purchasing a vehicle. Ask for Steve C., he will provide excellent service in your new purchase!

Brought my 2007 Cadillac DTS in for service because my driver side door control was non-functional. Was told about the cause of the issue and asked for them to button it up, because the parts were under $200.00, but was quoted $600.00 for parts and labor costs. I paid $100 for the diagnosis, but when I went to pick up my vehicle, my brake lights, turn signals, trunk latch were all non-functional. The accusation was them made that these conditions were pre-existent, and was asked to prove how I knew my brakes and turn signals were working in the first place. Because it is a safety issue to operate a vehicle without brakes and turn signals, I had little choice but to allow this dealership to do the repair. I received a call explaining that a connector underneath my rear fuse box was loose and that is what caused the addition issue. I was then was asked if I had ever accessed my rear fuse box and battery, again an accusation that I caused the issue with the brake lights and turn signals. I am not an idiot, and know that bolted connectors just dont come undone. I believe this was done in attempt to get the business. I will never use Napleton Cadillac for service again!!! If I could give this business a zero I would.

Just purchased our 2nd vehicle from Napleton and had a great experience. Car shopping is my least favorite activity but Mike Palermo somehow manages to make it simple and straightforward. He is fantastic - presented our options thoroughly and respected our opinions. He got us into our price range and I drove out with a loaded XT6. We can highly recommend Mike and the Napleton Cadillac dealership.

I was looking for a 2021 xt5 sport platinum in white. I know Keith in service for probably over 30 years. I called him and I asked him to give me a top salesman. He had john Melus call me and he had in stock exactly what I was looking for. I had him send the window sticker and also exact photos. Looked great. He gave me a price and I said we’ll be over right away. I put a credit card down to hold the car. It was a beauty.We drove away today with permanent plates and very happy new ownersJohn was all over any requests and completely went over everything in the car, which is a lotWe couldn’t be happier with john and we hope Keith will never retire. We can’t say enough about all he has done for us over the years. He treats us like family. If we have a problem, it’s now his problem and he gets it done

I found a car online that I really wanted and was in my price range. The sales place in my local area did not have the car, it was in Libertyville. I traveled to see the car I wanted. When I arrived the salesmen were so nice and helpful. I test drive the car however I did not want that car any more. They were patient and kind. They helped me find a car within a reasonable price range. I love the car and Im very happy I went there. Everyone there was nice the people in sales and the guy who helped me out with a warranty. Thanks August and Mike

Steve was helpful and up front. They where busy but he took the time to go ever everything with me. I’m thrilled with the service and my purchase (Escalade). The entire staff including upper management and finance treated me like family.Thank you!

Ive been to a few different dealers, but Napleton is the best by far. Everyone was friendly. They treated me and my car with respect and did not overcharge me. I will be bringing my car back for all its service needs.

I just bought a new XT6 from Napleton Cadiallac. August did an excellent job of showing me different vehicles and then working with me through the purchase. He has provided excellent customer service since as well. Everyone at the dealership was professional, courteous and pleasant, and it was a really good buying experience. I would definitely recommend them not only to buy a vehicle, but also for service. My ongoing good experiences with the Service Department lead me to dealing with Napleton for my new vehicle purchase.

Bad phone service starting from the Manger down to sales Im customer who ready to buy Cadillac escalade 2021 fully loaded with 115000 and more but now I dont want and not recommended for anyone to deal with them

I would like to thank Napleton Cadillac, especially my sales consultant Les Laufer for his courteous and professionalism.He went above and beyond to make us happy. Working hand in hand with Keith Herrera, the general sales manager they worked up terms that put us in our new Cadillac within 2 hours.I highly recommend this dealership and their team to anybody looking for a luxury vehicle.

We decided to try Napleton Cadillac of Libertyville again after looking at cars there back in February. We ended up going with a different dealer at that time and were very unhappy with the end result. We enjoyed our previous contact with John Melus. He was very professional and also had a great sense of humor. Then my husband saw a car at Napleton Cadillac and immediately called John. We are very happy with the price on our new used Cadillac and also appreciated the fact that they were very good with the trade-in value on the other car. We are very happy with our Cadillac and would recommend John to anyone. Thank you very much!

Great service, clean restrooms and fair prices.

Great service. Remodel almost complete. Looks great so far.

The salesman and manager were friendly and professional, a good dealership to do business with.

Best dealership around. Dan in sales was excellent to work with he is very informative and not pushy at all. Service our Escalade there now and the service department is also excellent.

Just got my car from them and I enjoyed the experience. Mike Palermo made my experience better than it already was. After I bought the car he still took his time to message me to make sure everythings good.

I just leased my 3rd Cadillac from John Melus @ Napleton Cadillac of Libertyville. He is the most honest and hard working salesman I have ever worked with. He always has your best interest at heart and goes out of his way to help anyway he can. I highly recommend John Melus and Napleton Cadillac of Libertyville for your next purchase. They are a great team and you will not be disappointed.

Very pleased to do business with Mike Palermo very easy to deal with, very Knowledgeable understanding and Professional. Mike and the whole staff is great people to do business with .highly recommend anybody to buy there next new or used vehicles from Napleton Cadillac, in Libertyville Illinois. Mike Montes

After going through several Cadillac dealers that told me they didn’t have the stock of the suv I wanted or couldn’t get it from anywhere, I tried Napleton. John Melus answered and was a huge help from the very start! He found exactly what I was looking for and answered all of my questions. This was the smoothest buying process I have gone through, and I’m buying this car from Wyoming! I was never pressured to add on any extras but I was informed of all my options. He is even going above and meeting me at the airport with my new car so I can drive it back to Wyoming. I highly recommend this dealership!

Great dealership! Always helpful and professional. I keep coming back. 😁

Super clean dealership,Great salesman with a sense of humor and great prices for great vehicles,what more can you ask for . I had excellent experience the short time I was there but I do recommend everybody go to this establishment,I felt good when I left, sometimes when you leave a dealership you feel like you got taken for a few thousand not at this place there one of a kind

Quick easy and painless purchasing experience of our new used Accord. Pretty good financing loan rates as well. This was our second purchase at the same dealership and there probably will be more.

I attempted to purchase a used vehicle, and while prices appear reasonable online, the dealership insists on an $899 reconditioning fee. None of the disclosures online witness this. The dealership refused to take the charge off and allow me to pay the advertised price. This bait and switch has been reported to the IL Attorney General. Otherwise, nice staff/experience.If you see a car online, be prepared to pay $899 more.

Recently Purchased Lexus Es 350, August Blancas was our salesman. August was completely up front with us and completely honest. It was a pleasure to deal with him he treated my children as it was his own. August is very knowledgeable about vehicles, too notch business and they treated me with respect.Will do business again.

What a wonderful experience. So glad we stopped in on a whim. I love our new Caddilac!

What an amazing dealership where they care about their customers. Being a 22Y female going in to buy a car I was nervous at first but I knew I was getting a good deal. No run around, no BS, just great people who helped me buy my first of many Cadillacs. August was a great salesman and a super friendly guy. He talked to me like one of his friends. Other places yanked my chain and kicked me to the curb but thank goodness they did so I could end up at Napleton Cadillac to buy my car! Thank you everyone who helped me- August, Mike and John! Highly recommend!

Steve and Keith made this my most enjoyable leasing experience to-date. Theyre no BS kind of guys, that did what was necessary to get a deal done. I spoke to many different dealerships and they offered the best pricing. I would definitely recommend them to friends and family.

My husband and I drove quite a distance to find the car that I would love! It was well worth the drive! August took very good care of us and I absolutely love my Cadillac! I get so many compliments and now that I finally have time to sit in my car with the manual, I am learning to use so many of the cool features! Thank you, Mr. Blancas for making it a great experience for us!

Having just completed our CT4 purchase at Napleton Cadillac of Libertyville, Dan Praljak made the experience a pleasure & stress free. His General Manager, Keith Herrera was also a gentleman, along with Service Advisor, Keith Goebelt. We strongly recommend their dealership.-Darlene & Glen Brin.-Long Grove, IL

Friendly, courteous staff and they always set me up with a loaner when my vehicle is in for service.

Reached out trying to purchase a vehicle and the staff I have interacted obviously owned stables, because they were all on high horses (even the sales manager). I was surprised of how I was treated and the passive aggressive remarks I received Isaac when inquiring on vehicle at this location. Don’t waste your time, look elsewhere.

This was my first experience buying a Cadillac and it couldn’t have gone better! Dan helped us and was so friendly and knowledgeable; all of the employees were!!! The whole exchange was fair and honest, which I appreciated after my experiences with other dealerships. I’d definitely buy a car from him again. Would highly recommend to anyone in the market for a car right now!

Hats off to Napleton cadillac Staff members Especially To Steve Czerniejewski my Great sale consultant. He took his time and work with me to get the best deal on my new Cadillac. Thanks Steve.

Great service. August and Mike were great. Patient, upfront and honest. Process did not take long as in the past. Beautiful cars!

Beautiful facility nice people and services at Napleton Cadillac of Libertyville.

August and the sales team at Napleton were great to work with. 5*

Thank you August! I traveled from Rockford, Illinois for the best deal to upgrade my Cadillac SRX to a XT5. The process was very smooth and everyone was very friendly and helpful.

August Blancas was a true professional. I had never owned a Cadillac before so I needed someone with patience, honesty and expertise. I found all of these things at this dealership. Five stars.

Business is slow.

I saw the car I wanted online. Spoke with Dominic Florio and John Melus. They are both wonderful. My shopping experience online for a new car couldnt have been made easier for me especially since I live 1300 miles away from the dealer. I appreciate their professionalism and will definitely check back when my lease is up.Thank you Napleton!

John Melus was great and able to get me a deal that made me feel comfortable. He was professional, personable, and knowledgeable, and took his time allowing me to call my insurance company; I never felt rushed. See him if anyone needs anything.

Great service department. Felt important and was treated well. The place was Clean and met all my expectations. I highly recommend napleton Cadillac for all your services needs for your Cadillac. Keith goblets was great and very respectful and knew what he was doing. I will definitely be having napleton Cadillac do all my services on my 2010 Dts Cadillac. Thank you guys for your hard work and keeping my budget in mind. Thx again

As a first time Cadillac buyer, I couldn’t be happier with the service I received from this wonderful crew. They made the entire process a breeze, from narrowing down the choices to finalizing the paperwork. I loved their honesty, transparency, and genuine desire to help. Special thanks to John and Keith!

John Melus was wonderful to work with. I drove all the way from Detroit because we got the best deal here. I love my Cadillac! Highly recommend.

We had an AWESOME experience at Napleton in Libertyville with Mike Smith and Dan Priljak. They were as always outstanding, welcoming and friendly! We’ve got the best deal we couldn’t wish for! This was our 3rd Cadillac we bought here. This time we had exchanged SRX to ST5 Cadillac preowned certified radiant silver!!!! No words, only smiles and best experience as always! Mike and Dan make a great team of excellent professionals who can reach the sky!! I HIGHLY RECOMMEND for those who are looking for an excellent service, friendly, professional atmosphere and provide BEST price to make customer super happy and satisfied, BRAVO and way to go, thank you to both 👌🤞👏

Initial purchase issues were 100% solved by the dealership. Customer care were very well observed during that time and determinant to this high score provided by me. Im so glad with the respect, transparency and teamwork provided by each one member of Cadillacs team. Thank you very much.

Great service and treated me like a valuable customer.

We just purchased our second Cadillac from Napleton Cadillac in Libertyville, and I cannot say enough about this dealership and the people that worked with me to make my buying experience a great one. we worked with August Blancas and Mike Smith and they went out of their way to make sure we were able to get the deal we wanted. They were both very knowledgeable and very helpful. They made both me and my wife feel as though we were a part of the Napleton family. If you are looking to buy a car, I highly recommend this dealership and talking with August as he will make this a worthwhile experience.

Mike Palermo is the best! Great deal on a 2019 XRT Cadillac. Fast, friendly service and great prices. I highly recommend Napleton Cadillac of Libertyville.

Napelton Cadillac was perfect in every way. Very nice, clean, and friendly. We did not feel intimidated or pressured at all. John Melus was our sales person. He was friendly, honest, and very helpful. We had a great experience buying our Cadillac.

Most painless car shopping experience my husband and myself ever experienced. It was such a pleasure buying from here. We already said we’ll definitely be back when we’re looking to buy another vehicle. Staff was incredibly nice and helpful. They made our car buying experience relaxing, exciting, and comfortable. Sani and Mike are the two to go see.

First time buyer at this dealership! Keith Herrera(General Sales Manager) was very professional and pleasant during process of my mothers new XT5 Lease. Very responsive, Returned calls quickly, had approval in less than an hour.Dan P (salesman) also was very professional during process, Very knowledge in the Product, Walking her through New Car Setup.

Once again, Napleton has gone above and beyond to service my XTS. They let me choose my loaner and my car was spotless when I picked it up.

I had found a car at another dealership (small privately owned) but when I got there the car was filthy and the salesman tried to beat me up more on the price we negotiated. I walked, I found Napletons Cadillac and everything went so smoothly it was amazing. Car was well taken care of, salesman and team (August Blancas and Mike Smith) were over the top helpful, courteous and a joy to work with... totally recommend dealership and August and Mike!!!!!!!! 2017 XT5!

We had a good experience, pretty painless and Mike P. was a pleasure to work with. We appreciated the professionalism that he displayed and we would recommend Napleton and Mike for sure. We have some loose ends that will be tidied up in a week or so, and I’m confident that will be a great experience as well. We love our CT6!

In preparing for the lease of a new Cadillac, I spoke with five dealerships. I chose Napleton due to the following reasons:- Dan Praljak and Keith Herrera were responsive and knowledgeable inanswering questions.- On the first visit, a fair written price was provided.- Great service was promised and shown. After completing thepaperwork, Dan came to my home to set-up and verify the operation ofthe XT4 garage door opener.

I have worked with Mike Palermo for more years that I care to remember. Mike has always helped me in getting the most car for the money. Most recently he transition me out of my 2017 XTS into a 2020 XT4 (my 5th car working with Mike). Once again I was not disappointed with Mikes performance. He understood my current situation and moved me into a another great vehicle. My experience with this dealership both in sales and service has been excellent going back to Weil and now Napleton.

I appreciated the professionalism that Mr.August displayed and the nice lady who did great job for the documents,I would recommend Napleton and all for sure. and I’m confident that will be a great experience as well.

We had a very good experience with Steve, the sales person at Napleton Cadillac of Libertyville. He answered all our questions and encouraged us to come back at any time if you have additional questions or any issues. We enjoyed the experience ! Thank You!

Low ball prices online to lure in business then bring out an $885 reconditioning fee. Getting a car ready to sell is the cost of doing business. Shady business practice.... What else are they dishonest about?

Dan is the MAN. I leased a car from him back in August 2015.His customer service was superb, listening to exactly what type of car i wanted and then making sure to find the best fit. He reviewed lease options with me and made sure I fully understood the conditions. The service department is also very friendly, always accommodating my needs when I have to come in. Cant wait to go back to Dan in a few months for my next car lease!!

They want to charge me like 2,000 on things that I did by myself and it took me like 1 hour. Change thermostat on Hummer H3, better watch some YouTube videos it’s not that hard plus you learn new things!

The customer service was great and John was excellent to work with. The car was ready when I got there and everyone I worked with with showed me around the place.

I was very pleased with my experience at Napleton Cadillac. I will be referring all my friends to Keith Herrera and Mike Palermo. The service and hospitality was top notch.

Great experience! Dan Praljak and Keith Herrera were extremely helpful. Always a pleasure to visit this dealership. Patient, kind, reasonable, and very caring.

This is the second Cadillac I have gotten through Dan Praljak. It has been another wonderful experience. He goes the extra mile for his clients.

I took my car into Napleton Cadillac and spoke with Keith at the service desk after being rear ended (it was my first accident). He was able to get me a rough estimate to for the damages to my car in about 20 minutes time. It was very simple to schedule with Keith when to bring my car in to get fixed, and they gave me a ride to Hertz down the street to pick up my rental. Throughout the repairs, they kept me updated with emailed photos, and how the repairs were going - I thought this was outstanding service! When I dropped my car off, the repair schedule was actually quite fast once the at fault partys estimator got out there. When I was called to pick-up, the repairs looked fantastic! The paint matched and the car had been cleaned. Overall, awesome experience. Would recommend bringing your vehicle there for body work, its simple and quick. Napleton Cadillac made the hassle of getting into and accident and needing repairs, so much easier. Thanks guys!

Everything was great. Very thorough review of cars, no pressure. quick financing and very helpful people. Dan Praljak was fantastic

It was a pleasure to purchase my ATS from August yesterday. I have never previously had a car buying experience where the salespersons limitations did not hinder the process. This was not the case with August. August guided me to review several different vehicles, provided me a thorough overview of the vehicle selected, provided a comprehensive test drive and showed genuine interest in my needs to identify the right vehicle. I appreciate his professionalism in this purchase process by always maintaining a personal respect; when I found an issue with a vehicle I was interested in, he was able to make it right and I purchased it. I can tell he is a person that enjoys his work.I also met Mike, the sales manager, who was inviting and ready to discuss details about the vehicle and Cadillac financing options.I am glad I selected Napleton Cadillac to buy my first Cadillac. I am certain August made the difference in the outcome of my shopping experience. Thank you.

Travel far for great service, Keith G and Keith H are the best.