The staff are beyond friendly and knowledgeable. Always a pleasant time when I’m upgrading or buying accessories. Glad this is my neighborhood AT&T store. I always recommend people to this location. My mom was an AT&T operator in the 70s and 80s. It’s good to be home!

We went in and got help immediately with Byron. He explained everything we needed to know about our purchase (an upgraded iPhone) and made the process easier. I recommend this location because the staff is very helpful!!!!

The Rep that took care of me was very patient, she explained everything in full detail and was very understanding to my cranky mood.She went over the whole process in full detail as I dont retain information well.Leaving I felt very confident

I asked for a Simple thing to add a line and change to business, took hours in the store with a manager, no regard for my time, her excuse system is slow and has to update, called back same manager why it’s still not changed, same excuse system is processing have to call back and bare with them… hilarious and sad!!

We went in to simply check out the new phones and we were greeted by Kelvin . He was extremely knowledgeable about all products. He explained the different programs and we were introduced to a first responder program. He was extremely polite, explained all products, helped us set our new phones, and transferred all information . He ensured we were comfortable with our purchase and strives for 100% customer satisfaction. Highly recommend Kelvin for anyone who is looking to purchase a new product or simply get information. Thanks once again

They were great. Will did amazing with helping us.

The team at the store was very friendly and knows how to have fun and they where very helpful.

I had a problem with my cell hoping going to the store I can get it resolve. The sales person Kelvin helped me out and got it resolved. He was professional and very helpful. I wish everyone was like him with good sales skills and good personality.

These guys are very friendly and helpful. Always have a positive experience when I go to this store.

The best customer service experience!!! Highly recomendable

During the pandemic I was happy the Linden AT&T store was open, practicing safe distancing and everyone was masked and gloved.My phone screen was destroyed and I was in need of a new phone. My wait time was less than 5 minutes. David was the salesman that helped me. He was extremely professional and knowledgeable. My main concern was walking out with a bit of a bargain and a new phone! After discussing my needs David recommended and set me up with the Galaxy S10E. Leaving a minimal deposit I was out the door and on my way home in less than 20 minutes! And I truly love my new phone.I highly recommend the Linden AT&T store. And as AT&T has been my provider for over twenty years, I can honestly say that Ive NEVER had any service problems in all those years. I definitely will remain a loyal customer.Long story short 👍👍👍👍👍😁

I wish I remember her name but the re at the store in Linden was so helpful and I even got an Apple Watch from it

The Linden Store location has some of the best Staff I have ever dealt with and I have been. Long time customer starting with Will, Kenisha and Byron they have always answered every question and concern I have ever had. Also Aldo the Manager was extremely polite and made sure all my questions were answered.

I had a very pleasant experience, the staff was very helpful and helped me with all my questions

Excellent service from Will and Aldo!! They are patient and kind.

The sales rep that they gave us was not aware of At&t products and services . She was on her celular phone texting the entire time and laughing with the person that was texting her . At times we had to wait for her to get off her phone to ask a question because her head was down. It was an awful experience especially in these times you want to get in and out .Linden NJ location aviation plaza

I am so beyond disappointed. I initially thought the two staff members may be tired and rushing to close but after seeing the store hours, Im angry. I went into this store with a friend who is a customer of at&t, he wanted to purchase airpods and I wanted to inquire about opening an account. First off, the two guys were dealing with a female customer and none acknowledged us. After they were unsucessful in resolving her issue one asked if he could help us. My friend advised him he was looking for ear buds for his phone, the rep who seemed royally annoyed asked what kind of phone he had, once he heard it was a galaxy phone he pointed to the wired headsets on the wall and said thats all we have for iPhone so we have nothing in the store for purchase for galaxy. We asked about airpods to which Kelvin S rudely responded well those cost$170, I then interjected and said ok and? By the tone of his voice he assumed we couldnt afford to purchase $170 airpods? That is such poor customer service. Needless to say we purchased the pods so we could get his name on the receipt. I did not nor will I ever open an account with at&t because of this incident. Additionally I will be reaching out to our companys HR, Marketing and Sourcing department to discuss this concern as I highly doubt any company who strives for customer excellence, inclusiveness and diversity would encourage employees to open accounts with a company who clearly has employees who are biased and not trained in diversity. I strongly believe no company would be having discount partnerships with any company that supports these behaviors. I am deeply disturbed by Kelvin S behavior, attitude and outright biased attitude towards a customer he deemed to be less than. He should be remediated in customer service and given diversity tolerance training.

Disappointed I went inside and I was directly approached, ”we are too busy and it’s gonna be a long waiting time “

Misleading about promo pricing for new iPhone. Convinced to upgrade under false pretense.

Nicole was wonderful to work with. Very patient and kind.

Nicolle was a great help.help us with my upgraded on my phone

Louis is a pleasant and knowledgeable sales associate. He Helped and explained all my options. While speaking with him I know this is not the Store he normally works at. Maybe the Linden Store should consider keeping him

These days are not easy to find out a great customer service experiance, and is even less common to find myself leaving a review, but is the less that I can do in this ocassion to highligh the professional and pleasent service received today at this location, I can say that their representatives are so professionals and you can feel the good energy all around the places

Terrible customer service even in the store

Just had the best experience working with Angel at this location! She was knowledgeable and extremely helpful in finding us the best plan and even helped my mother-in-law find that joining our plan would save also! She was patient while I was trying to find information and even when our son was crying. I will be going back to her for sure. Wish I could give more than 5 stars. Really made the entire experience a breeze!

Omg William from the AT&T store located in Linden NJ is amazing. I literally stopped him on his lunch break as he was picking up his food and told him I was having issues pairing my Apple Watch to my iPhone. After spending 3 hours in the Apple store and another hour at a T-Mobile location, William solved my problem without a second thought. That’s what you call amazing customer service!!! Hey who knows AT&T might have themselves a new customer :)

Not much help

Great customer service 👏 👌 👍

Nilsa Acevedo was awesome in helping me with the problems I had. She had the answers for every question I asked. She Helped me upgrade to the iPhone 11 Pro. Great customer service skills and very knowledgeable with everything!

While they were not able to resolve my issue. They were courteous and understanding.

Customers with no mask and customer service there has no knowledge!

Very convenient location. Very helpful employees. Clean with a great selection of phones and services. They helped me with my phone apps that had me baffled.

Byron was very helpful and I love my iPhone

Great

Great customer service. The employees deserve a raise for what they have to put up with!

My cousin purchased a new Samsung phone at this location. Young lady was very knowledgeable and helped my cousin choose a new phone and transfered all information from the old phone to the new phone. She was really excellent, as she multitasked, helping other customers pay their phone bills, etc. Go to this location to buy or update your phone. Great service.🙂

Kelvin was awesome, quick, honest and overall very helpful. Thank you!

Great customer service from this store. Had to wait a bit and went in with the intention of getting a Simm only deal but Customer Service Rep was able to help resolve issue with another service provider and we ended up not needing another Simm. Grateful for the help and patience with the two Grandmas who insisted they would come back if the Simm from another service provider stopped working again. Lol.....Rep was super patient even though he missed out on a sales opportunity. AT&T came highly recommended as the other service provider Simms we purchased previously didnt work on our UK handsets.

Answered all my questions. Helped me get a great discount. Not as crowded as the mall store, so there is time to review all options.

Being at this location twice and the staff is great, fast and knowledgeable.

Karl and the manager tried to swindle me and my partner. Very dishonest practices, if it werent for kenisha (I believe its spelled like that) constantly trying to help us and trying to to better our situation, we would have left at&t carrier as a whole.

Worth place ever

I ordered an iPhone 7 and had it shipped to the store. I tracked the shipment like the sales rep told me to do, I went the store to pick up my phone around 3:30pm and the supervisor lied to me and told me that the phone wasnt in. More like too lazy to process it into inventory. Mean while theres 3 reps sitting around doing nothing and 1 taking care of a customer. This shipment came in at 12:19pm theres no reason why I shouldnt have to wait until the next day to get something that I already purchased just because people dont want to work and rather sit around on their ass. If they dont give me my phone by tomorrow morning I will cancel the phone and go to Verizon like I should have done a while ago.

I just visited the at&t Linden store to pay my bill, I did not want to go to the Garden Outlet Mall at&t store and confront the traffic nightmare in there. I got to the store using my Waze app that has the address S on Edgar Rd. That is a little mall with big brands so I begun my search for at&t store and I found it next to restaurants.When I got in, a very polite CSR came to me and told me where I could make the payment, other csrs were helping other customers and the place was nice and gives a wonderful. impression. Congratulations, this is what I expect from my at&t store.

The staff was friendly and helpful.

Love this store...Staff Especially Will extremely helpful

Customer service to slow

Their prepaid is a lot better than their contracts

Great staff, always willing to help, and they do know almost everything

Ignore customers. ..stay away..

Their service sucks plain and simple. Go to Verizon.

Dont go to this store is the worst... customer service very very unprofessional

Great Customer Service

Some of the sales people are very pushy, but the store is clean and bright and they have a pay kiosk there

Jason the manager was good deal with

Love my at&t

💚

Customer service is unmatched

Rude and Disrespectful people that work there😡

Good deals

WILL WAS GREAT!!!

The staff is okay but the manager Sandra she is not helpful at all very sarcastic very condescending and shes no help at all if you going to buy AT&T phone dont buy it from Sandra I put a complaint up in corporate already about Sandra cuz the way she treats people she shouldnt be a manager at all

Very nice

Great

Not to good customer service

Great service

Nothing interesting.

I all was get in and out.

Ok

Very friendly

An excellent deal from Nicolle

The waiting to be attended is too long, the employees do not even look at you, as if they will not care why you are there.There is always an exception, a girl named Angel, the only one I saw worried about attending one client after another. Very friendly and knowledgeable about their work.

Very good attention and excellent kindness

I dont like it. I went to buy the galaxy note 9 512 GB. And the one who works there would open the box and set the cell phoneWhen I left my car, I looked at the box and gave me 128 GB, I got back about 1 minute and told them that they gave me the one that is not. The seller said. You cant want to change it, its 45 dollars more, I told him.It was his mistake. Not mine . The manyer assistant came out and told me we do not sell the 512 GB one, it is not only onlineA lie then because they have the ad where they have the example that if they sell it, they said sorry.It didnt help me or anything. It would have been my brother, I accept it but it wasnt.

Cool. They are very nice

Very bad job the truth that I recommend another store when I opened the account with att in this store they did not put my data correctly and now if I want to fix them I have to pay and the error was theirs for their bad work 😡😡😡😡😡

Best to store in area

Love that

Excellent!