I had a Great experience at the Livonia store! Caitlin & Robert patiently explained the different features of the mattresses I asked about. They help me make the best selection for my needs. My delivery even ended up being much sooner than expected. The guys who delivered my mattress & adjustable bed set everything up & explained how to use the remote. I highly recommend the Mattress Firm Livonia Store if you are looking for a mattress &/or an adjustable bed.
Kaitlyn and Robert shared a Healthy amount of informationNot overbearing what so ever.Personable and kind.I felt like a friend not a money sign.I recommend having your service done with them.
Shopping online may have its advantages, but when It comes to getting the FEEL for something you’re going to spending at least 6 hours on per night. Go in person and try it out. I had an excellent sleep specialist by the name of Cameron who guided me through my selection process. And without a doubt I knew I left making the best choice for my price point as well my back. The best part about the whole experience was being able to compare products, seriously I can not express that enough.
I went in and got a great deal on a really nice mattress and power base. Rodney was really knowledgeable and patient as I made my choice answering all my questions and laughing at my dad jokes. I will definitely go back the next time I need a mattress.
Katelynn was simply outstanding. I was trying to make a purchase online at 6pm but it wasnt working properly. I called the store and she explained and told me they closed at 7pm if I wanted to come in to complete my purchase. She was super helpful and made the experience easy. This was our 2nd time at this location almost a year a part and we got the same quality of service from Robert the year before. Great experience, with great people....no pressure shopping!
Purchased a queen-size mattress, box spring and frame from Rob at the Mattress Firm in Livonia. Rob took the time to educate me about mattresses. Delivery happens tomorrow. Highly recommend!
Very easy process and it was also quick. They were very helpful and not at all pushy. I can’t wait to receive my new bed!
The sales people helped me identify what mattress would be best for me in firmness, length and price point. Did not feel any pressure to buy higher price or different mattress. They had all the mattresses in their warehouse which I went too and got it the same day. Everything went great and good price. Highly recommend.
I really liked shopping here. We found the right mattress at a good price. Brian Rogers was an excellent salesperson, no pressure and he knows his business.
I cant recommend working with Caitlyn enough! She made a process that I thought would be painful and time consuming, quick and seamless. 10/10, would do again
Rob and Rodney were awesome they took good care of us and were very helpful with any questions we had
I was having trouble finding a good mattress within my price range and if I found something I liked it was going to take months for delivery, my daughter suggested I go to Mattress firm, good prices and plenty in stock ready for delivery she said, I decided to give them a call ahead I spoke with a manager who help guide me though my pricing options only to end up with the perfect mattress at the perfect price thanks mattress firm sleep expert I loved my experience
Caitlyn is really awesome, we really enjoyed our visit and really enjoyed her honesty.
I was given extremely great customer service by a professional gentleman by the name of Scott. He took his time and showed me everything that I needed to choose what I wanted in my mattress. The establishment was clean and inviting. I will recommend to anyone who’s in search of great customer service, affordable mattress and bedding accessories. Thanks so much to Scott. 👍🏾
Scott R. was extremely knowledgeable, friendly, and helpful! It was the best experience Ive had buying a mattress. I will definitely be recommending this place and am so thankful for Scotts help and expertise!! THANK YOU!!
My husband and I went to Mattress Firm to just look and price what mattress will purchase at a later time but Robert was so informative and helpful that we decided to purchase the mattress that day!!! Thanks Robert!!!
I specifically went to this location because of reviews stating how friendly and helpful the manager, Scott Robinson, was. I was not disappointed. I hadnt bought a mattress in a long time, and had no idea which mattresses would be comfortable for me. Scott selected some mattresses for me to try, explaining the features of the different types. I was able to eliminate many of them after lying on them. I finally narrowed it down to three, then to two. It took me a long time to decide between those two, as they were equally comfortable. Scott never pushed me toward one or the other, even though one was much more expensive than the other; nor did he act as though he was in a hurry for me to make a decision. I greatly appreciated the time he took to make sure I would find the right mattress for me. I purchased one, and it will be delivered in six days.I would like to add to my comments. I was not happy when the truck arrived with my mattress and I was told they would not take my old mattress and box spring away. I paid extra to have this done. I showed the receipt to one of the guys, and he called someone who said that if I paid for it, the old items should be taken away. So it turned out OK, but I was still upset that the correct instructions werent sent with the delivery guys (who, by the way, were very nice).
Scott was very attentive and clarified my questions! Very knowledgeable man and glad to have done business with him! Definitely recommend!
The Salesman(wish I could remember his name!!) was wonderful! He took the time to help us pick out the perfect bed and answered all our questions! He was so polite and patient with our children as well while we browsed mattresses.
The store is very well kept. Scott (the manager I believe) was incredibly helpful and friendly, even interacting with our son while we were there. It was just him there taking care of the customers the first time, the second time he was training someone. Despite that, he was very attentive to people, never making us feel forgotten. Delivery was within a week. I would highly recommend going here.
Scott was wonderful! Informative, knowledgeable, and went out of his way to make sure we had what we needed! AND, he arranged delivery for the next day!!! Highly recommend Mattress Firm and will definitely go back to Scott!!!
We are very happy with our experience at Mattress Firm and specifically with Scott. When we walked in, he introduced himself and then let us look around on our own at the different mattresses we wanted to try. He was available when we had questions and was very knowledgeable.We had planned on ordering our mattress online, but with the deal Scott gave us we ended up with a mattress and a new frame as well for a very good price.The delivery team was very good. They brought everything in and set it up. Even after I asked them if they could redo the frame with the extensions, they agreed and redid it for me.Top shelf experience from top to bottom. Weve only had the mattress & frame for a couple of weeks so far but everything so far has been great.
Absolutely great experience with our salesman, Brian. He was happy to talk to us about all the different beds that would meet our needs. He wasn’t pushy at all. Overall a lovely experience
Scott store manager at the Livonia location knows his stuff!! Very professional, knowledgeable and attentive. You wont be disappointed!
Josh helped us out with our decision. Explained everything thoroughly and answered are questions. We were happy with the option to be able try it for 120 days. The prices were very competitive and we had an enjoyable experience.
We had a good experience at the mattress store . Rob was very knowledgeable and informative . He found us a great deal and didnt try to force us to buy anything. We are looking forward to receiving our new mattress.
The winner.After visiting 7 mattress stores in the last week we made the decision to purchase at this location.It wasn’t because they had unique product or because other sales people were unfriendly, it was Rob the sales person at this location.He was very knowledgeable, personable and transparent.When you visit several stores in a short amount of time you gain knowledge and that can be a sales person‘s worst nightmare but Rob handled the dozens of questions that I had for him with ease and confidence which gained my confidence.By the end of the night I had spent more money on a mattress and motorized frame than I ever thought I would and was confident on the decision thanks to Rob.
Great place to buy a mattress Scott is awesome he helped me so much find my perfect mattress and he even stayed late to answer my questions to make sure i was happy with my mattress!
It was time for a new mattress and I had been doing my research for awhile. After sleeping on the greatest bed ever while on vacation, I came to Mattress Firm in Livonia because their website said they had it on hand (Serta Perfect Sleeper Firm). I told Scott what I was looking for and he lead me right to it. He didn’t try and push other things on me and I left that day after purchasing my new mattress and frame! I bought it on Monday May 31st and it was delivered Wednesday June 2nd. Even though the weather was wet and gloomy, Thomas and Phil delivered everything with smiles and laughs.
The sales rep was very nice. There was a good selection of mattresses. I was looking for an affordable mattresses and found a comfortable mattress for 200. delivery is expensive so we decided to pick it up. Overall it was a great experience.
Our salesman Robert was very helpful in helping us find the perfect mattress.
Great customer service for a wide variety to choose from. Knowledgeable, and friendly staff.
Scott, Mgr is knowledgeable, personable and professional. Laura was beyond kind & was informative to help us purchase the correct mattress for our teen son. Do not shop at furniture stores for such an important item in your life, go to Mattress Firm in Livonia to buy your mattress. They are Simply The Best!Wojcik Family
Scott was the best sales man! Incredibly knowledgeable and patient. He let us try all the mattresses and answered our questions while proving helpful insights. Never felt pressured to “buy” and didn’t even bring up pricing until we asked! Thanks Scott!!
It was excellent!! No pressure, I was able to make a comfortable purchase!! Very knowledgeable staff!
Scott took great care of us, answered every question and got us a great price. We couldn’t be happier with our experience! Highly recommend Mattress Firm to anyone looking for a mattress.
I thought originally we had a good experience but come to find out the manager could have been honest when asked why the item was cheaper online. When you go to the website it does not say the prices are not honored in the store. When my husband asked why things are cheaper online the manager was quite and didn’t answer him. Don’t get me wrong the manger was never mean or rude. He just sat there and literally didn’t answer my husband. Then after you pay they tell you that if you return your items you have to pay a return fee plus a restock fee up to $250. I believe it’s the total of the item I bought. That means even if I cancelled the order an hour after purchase I would be charged these fees. I tried to call the head quarters and the phone just loops you back to the store that you purchase it from. I just wanted to find a mattress store that would be honest and helpful to replace my old mom and pops mattress place I have gone to for years but closed recently. I guess you guess will miss out on my future purchase of the king size mattress I’m buying next week.
The experience at the Livonia store was wonderful the salesman Scott was friendly and was easy to work with unlike the Westland store where I was at the day before where the salesman ask me why I wa.ted a certain mattress I would recommend the Livonia store at anyone looking to buy a mattress
Christopher N was extremely helpful and very kind. He was very knowable about everything we looked at and he got us exactly what we wanted. I would definitely recommend anyone to go see chris. We are extremely happy with the service and our purchase.
Coming into the store not knowing what we were looking for, Scott exceeded our expectations and we walked away with a brand new mattress! Scott was personable, extremely knowledgeable, and very thorough when it came to warranty, pricing, delivery options, and all other pieces of information needed.We also got a great deal and couldn’t be more pleased with our experience today.Thank you Scott:)
Scott provided great service during our mattress purchasing experience. It felt like we had a guide and not pushy salesperson. Would highly recommend to anyone!
Scott was very informative. He originally told me that he was able to get us mattresses faster than most places. After checking 3 other places, he was able to meet our needs the fastest with the exact beds I wanted. He was able to finish our sale while also acknowledging the other customers who came in. I would definitely go there again and recommend to family and friends to check it out.
My experience was great I left knowing more than I did went I went into the store. Scott was very helpful and knowledgeable of the products that are carried in the store. I am very pleased with our purchase.
The staff was very friendly and has lots of patience. They gave the best deal and also worked on our budget. Scott Robinson is the best. He did a great job! I would recommend this place for sure. They have many options to choose.
Terrible experience. Our mattress was delivered on 1/10 the delivery people broke our thermostat, outside light fixture and inside light fixture. We had to beg to get sombody out to fix my thermostat living in cold Michigan they wanted to let me wait 4 days before being contacted. They fixed the thermostat, I was told I would receive a call about my lights and never did. After weeks of trying to get an actual human being to call me I was called on 1/16 and was told that the manager would call me by 11am on 1/17 to address my light issue. It is now 1/21 and I have yet receive such a call. There is no way to speak with a human by phone to address issues, you can chat with a rep but they lie and dont do anything to help.I will be stuck paying for these two light fixtures due to matress forms negligence after paying $2,500+ for a mattress.Disappointing because I opened up a credit card with them and planned on purchasing 2 more mattress for my kids, they will never get my money again Im going to pay off this card next month and be done with this company.Buyers beware they will destroy your belongings without a care.
The sales people were very knowledgeable, halpful and friendly. There was not any high pressure to buy. They let me look and try mattresses without any pressure. The delivery people were extremely nice, courteous and very accommodating. They did a wonderful job and I think went above and beyond.
Great experience! Salesman Scott was great, really took time to answer all our questions. love our new mattress!
I enjoyed the experience picking out the mattress I purchased. The salesperson Chris Navalta is very personable and knowledgeable making getting the correct mattress a smooth process.
Great customer service. The sales associate and manager we worked with were very helpful and nice, even when we had an issue with something and needed to get a replacement. Delivery was on time, to the minute, and they both emailed and called to keep us informed of when we could expect their arrival.
Our experience dealing with mattress firm was exceptional. Very knowledgeable and willing to work with us. We will refer family and friend to this particular location in the future. Thank you
Very clean, staff was very nice, friendly and helpful. Only thing I didnt like but can understand business wise is the lower price mattresses were stacked in the corner. So viable but easily accessible.
Very pleasant and knowledgeable! I’m happy with my purchase.
Scott was awesome 😎Super helpful, I got the best bed 🛌
Brian, was the best ! The service he provided was absolutely fantastic and above and beyond my expectations. Keep up the excellent service.
The customer service representative that I had the blessing to encounter went our of his way to ensure that I could get the mattress I wanted on my visit and that it would hold onto the roof of my car for the drive to my new home. I would recommend this lovely establishment for anyone and everyone.
I had a great experience at this store. A man name Scott Robinson really was extremely helpful in finding the perfect for me. I would recommend this location to everyone.
Had a great experience with my purchase. Scott was more than understanding and reasonable. Took the time to make sure I got the best deals, comparing to other store prices, and worked with my budget. It feels good to come into a place and have someone be real and down to earth with you. Highly recommend.
This is a wonderful place to actually try out Purple matress brand! The store manager Scott Robinson was not an intrusive salesman, and simply asked us what we were looking for, only giving us some guidance on how to best choose the right matress for us. He was cool with us already having chosen Purple and didnt try to sell us on any other brand.Scott also showed us some other options for adjustable bed frames and matress covers, but was never forceful or manipulative in trying to get us to buy anything extra that we didnt want ourselves. Great salesman, great experience, and overall great matress we ended up with!
Saw Scott yesterday and he was very nice and helped me with choosing the right mattress. He answered all my questions. Also my daughter was all over running around and he was very nice to her. I am very happy I went to that store.
We had an excellent experience! We haven’t bought a mattress yet, we did however buy twoPurple pillows today, and our salesman was excellent to deal with! We’re looking forward to buying our purple 2 from here in a couple weeks!
Great service! Very knowledgeable.
Great products. Bought a premium mattress. It is very firm at works. Price was a little high but the mattress works. Customer service was good to. Thank you for being a good mattress store and having helpful employees. Wish places like Walmart and Mcdonalds could figure out customer service lime this mattress store did.
Scott was very informative and incredibly helpful. He’s made me feel very confident in my purchase. I was very pleased with his service.
I had Scott help when i came Into the Livonia location and he was so helpful my whole time there. I’m very thankful that he helped me find the mattress for me !!
I experienced the best customer service ever. I was helped by Mr. Scott and he didn’t want to sell me any mattress but he wanted to sell me one that was suitable for me and my sleeping style as well as my budget. He was so awesome he even offered to deliver everything himself...at least I think that’s what he must’ve been thinking cause of how awesome his customer service was.
Purchased a Beautyrest mattress from Scott Robinson. This gentleman is one of the best sales person i have ever met. Scott is extremely knowledgeable about not only mattresses but how health is associated with a good nights sleep. We walked in truly just to look and get an idea but after spending time with Scott we felt like not only had he earned the business I learned so much about how to pick the right mattress for our needs. I should also mention my husband asked many questions and Scott was so patient with us and even stayed after the store closed to give us top notch customer service. Truly the best experience. If i could give 10 stars it would be well deserved.
The best service from Scott. It’s always great to purchase from trustworthy and educated salesmen.
Did not like the fact that they tell you delivery is free and then they add $99 to your bill for “set up” without asking.There was no explanation that free means drop off and “ we can set it up and take your old mattress away for $99”. They just added to my bill, period. Left a sour taste in my mouth at the end of the experience. Will not be returning. I don’t need smooth talkers.
My son and I walked into the Livonia Store and were greeted promptly by Patrick. He is a wonderful salesperson and provided excellent service. He is really good at connecting with people. We were looking for Purple mattress; he walked us through various types of purple mattresses and helped comparing them to other brands. We were able to order the right mattress with ease. I would definitely recommend visiting this store. Thank You.
Great service!!! Scott in Livonia store was awesome and very helpful! Highly recommend!!!
I walked into the Livonia, MI store not really knowing what I was really looking for, but was greeted by Scott Robinson and Patrick promptly. After talking to Scott and explaining my needs the recommendation that he maid was right in point. From start to finish the process was seamless and easy. Scott and Patrick both have a ton of personality and that was refreshing seeing as though many in the service industry lack that trait. The service I received was certainly world class and I will be coming back for future purchases as well as sending customers their way.
Patrick and Scott were great to work with, there was no pressure or hassle. I came back to the store three times trying to make a decision and was treated with patience and respect. Looking forward to finally getting some sleep! (Replaced ten year old mattress with Beautyrest plush hybrid and bought one for my father as well).
We had a great experience working with Scott Robinson at Mattress Firm Livonia. He listened to our needs and helped us find the right mattresses. We ended up buying three because of his exceptional abilities to explain the benefits that come with each set. Thank you Scott, we appreciate your customer service!
Just needed a bed frame. had to go to the warehouse and pick it up, but it was a pleasant and fast experience.
Scott was extremely helpful in explaining everything we asked. Great collection of mattresses to choose from. Price was pretty good.They took great precautions during this time.
Went here on a a weekday looking for a mattress. I didn’t think I would find what I wanted but I did. I’m so happy with our purchase. Rob was great and did a great job at meeting our needs and being professional. I appreciate his patience and kindness.
Matt Scott was extremely knowledgeable about the mattress we were interested in purchasing. His experience made us feel confident in our choice. He made certain that the check-out process was not cumbersome. The entire process from start to finish was top-notch professional. Plus, Matt is very personable too. Thank you!
Great information patients and good service
Overall great experience. The staff both (Robert and Scott) were friendly and knowledgeable. The process was accomdating, fast and contact free. Both staffers were masks the entire time and engaged in social distancing. I would highly recommend Mattress Firm for your all bedding needs.
I had a good experience with Mattress Firm Livonia. Scott, the store manager, didn’t pressure me to buy, but answered my questions in a professional way.I knew what I wanted to buy beforehand and it was just a matter of testing out the mattress.No Sales pressure . Overall good experienceI was a little disappointed though that I couldn’t get the price down more because I was paying all up front and I was assuming that delivery was free. He threw in a protective cover which was good, but I’d rather have a greater price reduction instead. They didn’t budge on the price which I thought they should’ve and could’ve done.
I had a great speedy shopping experience with Scott. Scott was very honest and helpful and help me find the mattress that suited me as well as my pockets.
Scott, Mattress Firm Livonia, was helpful, beyond kind, and got us a great mattress in our price range. Highly recommend :)
Me and my wife were moving and we needed a new mattress for the new place so i checked online for a mattress store and it showed up Mattress Firm and the closest was Livonia location. We went there and we had the best customer experience ever. First, we met Scott who was very kind and highly knowledgeable and explained things which we never even heard of. Two days later we went again because we were interested for one of the purple mattresses which we tried and we met Patrick who was also very kind and highly knowledgeable too! We are very happy to say that we found a mattress suitable for us and we enjoyed shopping with the Mattress Firm. Thank you Scott and Patrick, and Mattress Firm! You are the best!
Unfortunately, our shopping experience did not roll over into our delivery experience. Our shopping experience at Mattress Firm was top notch, Patrick spent a great deal of time with us to ensure we had the perfect mattress to fit our needs. We paid the $150 for the red carpet delivery service provided by Mattress Firm. We received confirmation that our mattress would arrive on Monday between 9:15 and 11:15am. At 11am I received a call that the mattress would not arrive until a time between 4:45 and 6:45pm. I then received a call at 3pm that the mattress would be delivered within the next 30 minutes. Having to spend the entire day waiting for a mattress to be delivered when you are only supposed to allow for a 2 hour time frame is just ridiculous. The delivery men also did not wear the booties when entering my home. I will say they did have on a mask and were polite. I do not know what may have caused such a mix up in the delivery of my mattress but I feel it was an incredible waste of my time to be moved around with a delivery like this.
My boyfriend and I visited the Livonia location with the intention of testing out the firmness of mattresses because we were interested in buying a bed in a box upon a recommendation. We immediately met Scott and he explained why it was not the best option that matched our criteria. He was incredibly informative, offered us a reasonable price with additional products free of charge which was very much appreciated. We are very happy with the whole process. Thank you Scott for helping us pick out the perfect bed for us.
Was in need of a new mattress so I decided Mattress Firm. I worked with Scott the store manager and he was very very patient As I hopped from bed to bed trying to make a decision lol. He also gave great advice as I decided. I also loved that they had hand sanitizer and gloves at the entrance. Nice clean store.
Scott Robinson helped my fiancé & me find exactly what we need! He was personable & professional. He listened to what we were looking for and gave suggestions of what would fit our needs. I highly recommend stopping in to the Livonia Mattress Firm if youre in the market for a new bed. Thank you Scott, we appreciate you!
I got a great deal on a great product with friendly service. Highly satisfied.
I highly recommend going to Mattress Firm in Livonia. Mr. Scott Robinson is very informative and helpful in understanding our needs. Never tried to get us to buy more than we actually needed, provided the exact price as was shown on line and presented all the delivery options, or pick up on a specific date.Our thanks to Mattress Firm and Mr. Robinson for the excellent help and service.
Wonderful experience with sales associate Rob. He is very professional and knowledgeable.My opinion..... 5 star rating. Thank you Rob for all your help. You’re awesome!
Great pricing! Very satisfied! Clean store!
Fast and free delivery. Great customer service!
Great service. Me and my girlfriend left happy today. Patrick was a very great help. Will be coming back when I need another bed 😀
My wife and I were helped by Scott. Terrific customer service and very knowledgeable. Very positive experience!
Worked with Patrick over at Mattress firm in Livonia and he did an awesome job! Spent a long time in there walking me through different styles and helping me nail down what I needed. Now waiting for delivery but it was a good buyers experience!
Excellent product the sales gentleman we’re very helpful and made it a very smooth experience thank you Rob and Scott
We accidentally went to this place but so glad we did. The manager Scott really knows his stuff and was very straightforward. He wasnt pushy or up-selling stuff. If anything he got us a great deal. I definitely recommend it.
My husband and I were served by Scott. We had no idea how to choose the perfect mattress for our needs. Scott spent over an hour with us, and wow! What a difference having this new mattress (a Tempur-pedic) has made in my personal health in just three nights of sleeping on it! Scott even helped us finance our purchase. We are going back for a pillow fitting in a couple of weeks. Thanks, Scott! Thanks, Mattress Firm!!
The sales guy was amazing. Very helpful and was very real with us. When talking about why a mattress cover is needed he asked if we wanted to hear the real reason its needed or if we wanted to hear what hes supposed to say. He thanked us so many times for our patience. He himself was very patient with my crabby 3 year old. Also the deal we got on everything was incredible! I highly recommend going here.
Salesperson, Scott Robinson, was very helpful and provided excellent customer service.