I am absolutely appalled at the customer service that this Kroger has.Wasted over 2hrs of my time today. Grocery pick up was to be between 1-2pm. Arrived at 1:15pm and was told it would be an additional 20min until my order was ready.At 2:15 an hour after I arrived - I called for an update and they told me to leave as it would take another 1-2hrs for my order to be ready.How can this be when I ordered 24hrs in advance.No notification? No apologies? Do better Kroger - families depend on you. I then spent another hour on the phone with customer service trying to cancel the order as the location told me they could not cancel it on their end. This is ridiculous.

Be sure to bag your own groceries. Every time they bag my groceries Im missing items. Theyre on my receipt but when I get home they somehow disappeared. Too often has it happened to be coincidence. It never happens when I bag my own groceries. Next time Im misding groceries, Im coming up to the store and taking back what you stole from me. I dont care if I have to go back in the isles and pull it off the shelves. I will not let you thieves rob me anymore.

Would give zero stars if I could. Placed an online pickup order so I could quickly grab groceries on my lunch break. Used the “on my way feature” and arrived right at the start of my pickup window. I waited 30 minutes (after seeing other people get their pickup orders just fine) and an associate approached my car and told me it would be 20 more minutes. That was all fine to me - however, after 30 more minutes of waiting I called the store and was told that my order would not be ready until 4:00. Even better, they don’t have a manager at this store to field customer complaints or process refunds so had to wait an additional 45 minutes on hold with customer service to get my money back.TLDR: Avoid this store at all costs, they dont care about wasting your time and have the worst customer service I’ve ever encountered. Meijer is better.

Both lines for the Self-Scan are usually an entire isle long, not to mention they’re typically understaffed with cashiers. Better off going to Meijer instead.

Produce generally doesnt look good, but otherwise the store is decent. The problem is that they shutdown 2 of the 3 self-checkout areas, and the lines go FAR down the aisles. I mean, we have accepted that were gonna scan and bag our own groceries, just let us do it!

Literally every time we go to this location the lines are down the isles, they have 3 sections of self scans yet only 1 is ever open??? There literally self scan why are they closed?? Store is poorly stocked and shelves are normally a mess, lots of items out of stock. If you can go to a different location I would recommend it.

This place has fallen apart!! It’s not just short staffed (as is everywhere else) but food is found randomly laying in places unrefrigerated, shelves bare & plan on waiting in line a half hour no matter what time of day. So sad what’s happened.

Usually clean wth items displayed inn plain sight and within reach. Stocking of canned goods could be better. Long lines self checkouts lanes need to be repaired but Ill return to store

Extremely lazy employees. I was at self checkout and had 8 gallon jugs of water and kindly asked the employee if they could scan them. The employee looked at me and stated that they can only scan them if I had 12 or more. He also seemed pre occupied doodling on a piece of paper. So I had to scan all of the gallons one by one. Mind you I was at the register right next to the employees desk. I went to the customer service desk and let the employee there know the situation. Her name was Chris.

Consistently messes up pick-up orders. Switched my order with someone elses and wanted me to wait for them to bring back and was going to give me those groceries! When I asked for them to be repulled was told dont know how long it would take. Asked for refund they said only corporate issues refunds and it would take 10 days. It took 2 weeks!

I just got this on Thursday the date say September 2nd n it has mold on it already . This Kroger’s need to get together

Just a quick trip to return bottles.Bottle return area was nice and clean. The worker back there was friendly and quick.

They dont have a lot of the items I asked for on my pickup order. Thats been the case for the last two months. Very irritating to say the least. Im not able to shop inside right now.

Usually pretty goodSometime hit or missFriday bought a bag of orangesThat were rotten and had to go to my chickens on Sunday

Nice, clean store throughout. The dairy department is the best of all the Krogers Ive ever shopped at. Clean, organized and stocked. The dairy manager was very kind, and helpful and located the items I was looking for. Will surely be returning to shop at this location.

Found everything I was looking for very friendly staff good service.

I literally never come here. I go to thr Kroger by my house and I was in the area and I regret it. The cashier at register 14 around 1030/11 was tall and looked and spoke like a man but definitely was a woman, was completely rude to my 2 year old for touching the plastic divider while I was paying. After I heard her say It i told him no once I saw him doing it and he stopped. Then I heard her loudly say to the people she was ringing up OH MY GOD so I said it wasnt a big deal and left. That was absolutely ridiculous. You shouldnt work in retail if youre unhappy and you cant control your self.

Consistently the worst Kroger. Incredibly long wait times to check out, only one register open other than self checkout.Pharmacists do a good job though.

This is one of the best Krogers. The dairy department is always clean, stocked and organized. The produce is fresh and colorful. I sometimes stop at this one on the way home when I get the chance. The entire store, no matter how busy, is always clean, organized, and a quick in and out. All the staff in all departments are friendly and helpful

Typically has what I need in stock. Fairly neat.A decent Kroger overall.Beware of an employee at the money services center who changes amounts on money orders. Luckily I noticed it right away but it was fishy.

I was at this store and received horrible service! The Lady in front of me realized that she had forgotten several items once it was time to pay. She asked the cashier to suspend her order so she could do some more shopping. The cashier (Sharon) decided to wait for the customer after five minutes I asked her to suspend the order so I could ring up my items and she told me no it wasn’t possible. Then after another five minutes the other cashier told her to suspend the order because she couldn’t keep people waiting. She then couldn’t figure out how to suspend the customers order, the customer finally shows up and asks why Sharon didn’t suspend her order. She had no idea the line was being held up. Then there was a payment issue and the customer needed to get her debit card and again she asked for the order to be suspended and again Sharon did not. I have never experienced anything like this ever and after this I will not return to this Kroger!

My favorite Kroger. Its so new and clean.

This Kroger is very clean and organized, the shelves are neat. The checkout is very slow and only 3 are open at a time.

Bottle room pretty crowded early Sunday morning. 3 different times stated for pharmacy on Sunday.

Usually clean which I appreciate. Staff are not helpful and when asked for help they act like its the worst thing and roll their eyes. My recent trip is the reason I gave a 1 star. The cashier Velinda ignored me when I asked for help at the self check out. Another staff came and helped me instead but when I checked out I had issues with my card and asked Velinda for help she questioned my card for no reason and also ignored the concern I had of the extra charge on my purchase. Totally unprofessional and terrible customer service!

The store is understaffed. I had to leave because the lines are too long and the wait is so long you cant buy frozen items theyll melt before you leave the store.

My father was up there an asked a simple question, and the employee was rude and disrespectful, when my father asked for the manager the employee walked away from him!!!! That is unbelievable!!!

It was so sad to see the long lines but the staff is patient and should be thanked for showing up.

There should be at least one cashier on duty at all times. People should not have to go through self check-out with a full cart because they shop early. Often times run out of room for my groceries and that jams up the whole system.

Theyre ok for prescriptions but Ive tried 3 times in the last week to get hot food at lunch and either no ones working the counter or theres no food. Better off not wasting your time and going somewhere else, this place just isnt consistent enough

My go to shopping place.

When checking out at the register the clerk was obviously ill. She couldnt stop coughing long enough to complete my order. I thought employees were checked for illness before being allowed to work.

So on 10/16/20 around 10:15am I called in to put in for a 4ft party sub sandwich with the Deli for Saturday 10/17/20. At first they advised they wouldn’t be able to do it but I explained to them that I had call the day before and was advised to call Friday morning instead. I was very specific in what I requested for the sub. I wanted half ham and half turkey, and on half of the ham I requested American cheese, and on half of the turkey I requested cheddar cheese. I also requested only lettuce and tomatoes on the sub no type of dressing/spread or anything. However they did put some type of dressing/spread in the sub. Even the bread used was hard. I was not happy with the outcome nor was the sub sandwich good. I shop at this store plenty of times and never really have issues here but this really disappointed me. I can say I would never order a party sub from here again.

RUDE STAFF! I give this store zero stars. This is not the first time that the staff is rude and inpatient. I forget and keep coming to this Kroger, because it’s kind of close to me. I like Kroger products this store Merriman and 5 mile there is always RUDE. This time was the at the register. No need to be like that. I am considering not buying Kroger at all. You know what there are many other stores you have a consistency to be RUDE. Without people that comes to your store you can’t get the staff you need is all interconnected. So you lost many customers lately and will continue having bad reputation. I know several people that prefer driving 15 minutes to have a better experience somewhere else.

The self checkout attendants should be transferred to the produce department or another area where they will have minimal interaction with others.As they are incapable of pleasantly assisting the customers, especially Yeshanthita.Also, the bottle return is never open, however they are always charging deposit on your bottled beverage purchase.

This Kroger was very when inviting, clean and the staff was friendly. I went to get Fat Tuesday treats and a rotisserie chicken and it was delicious.

Update: I left a positive rating last time, but this time just left me in shock. This store is filthy and messy all of the time. Managers will just walk away without resolving issues or just shrug it off.

They had everything I needed! & now I got food for the next couple of days, yay!!

Not my usual grocery store. Know they carry the yogurt I like. Could of used a day roaming to see where everything is. Very clean, people were very friendly. Will check it out again.

I am glad we dont live in the area to have this as our kroger. On Saturday 9/5/20 around 430pm, We were in the area so i wanted to stop in to get fruit we needed. The bagged Kroger peaches and plums had so many flies in and around the bag, it looked as though no employee had gone through them to get rid of the bad ones. Then upon checking out at the self check out, the woman working was VERY RUDE. I was asking for help and with the amount of eye rolling I seen, attitude, and the way she spoke to me, no employee should act or talk to a customer like she did to me. I was over all, highly disappointed. I am happy this isnt our local Kroger!

Shame on Kroger for closing stores vs paying these essential workers a hazard pay longer.

For the 1st time ever, I didnt receive a text or an email requesting approval for substitutions for my pick up order. Among my order were 3 items that were inedible and unacceptable as replacements. I drove back to the store to return them. Was passed off to 4 people. One of them, CHRISTINE, the store managers treatment to me was reprehensible, almost Jerry Springer like. She accused me of eye rolling and putting my finger in her face. Eye rolling, sure, with a mask on, its the only way to communicate frustration. Finger in the face was entirely untrue as both my hands were full and that isnt something I do anyway.Needless to say I was forced to take my unusable items and leave the store. If you frequent this location, 5 mile and merriman, Livonia, Mi... Watch out for CHRISTINE, you wont get any respect or customer service from her.

Asked three employees if there was anymore of this product my grandma wanted the first two said they had no clue and couldn’t direct us to who would know. Finally we asked a man named Kendal and even though (I didn’t realize until we had already asked) he was off of work, he was so kind and went and got us exactly what we needed so thank you!

Horribly LONG lines. Cashiers move in “slow motion”. Prescription was not ready when promised. I avoid this location personally, but my mother’s doctor called in her prescription to this location.:-(

Love this store. Great hours and great selection of items.

Best grocery store ever. All the employees are very courteous and always helpful. Great prices, produce, meats, etc. Lots of variety in everything. Good store hours, too.

Took forever........open registers for Gods sake!!

My continued shopping at Kroger is up for grabs...this location is suspect..given the situation that happened to me on October 25th While shopping another shopper attached me in deli area..and was witnessed by a Assistant Manager Heather ..she got shopper away from me but would not remove the customer that threatened me and yelled slurs at me..its very upsetting that kroger feels powerless to remove shoppers that act this way..they were cautious about calling police.. Heather said to me this is livonia...it will take police too long to respond..so why call them..she radioed Store Manager Eddie...he was apologetic ..but still was unable to control situation.. was apprehensive about calling police... while they let this nut to continue to shop...I dont feel safe shopping this location any longer..so I wont..in fact I reported this to Kroger michigan Coprate office in Novi..and still havent heard a response...lacking the response to this serious situation..I will take my business elsewhere..too many other grocery stores ..to put up with this..

Some of the employees are really good and summer really bad store when Under New Management I got the best prices of all Krogers open

Store was clean and fairly well stocked, also pleasant to navigate despite the recent chaos! However, I was painfully surprised with the number of people, employees included, who had masks on but werent properly wearing them (either hanging by their chin, or not properly covering their noses). Come on, people.

Management is rude and disrespectful. I bought a watermelon that was bad. When I called to see about bringing back to exchange I was treated very badly. Basically called a liar even when I said Id bring the melon to show them. Dont bother were not replacing it or giving a refund. Last time I shop there.

Great produce and deli section. Little throw back everything else, as I found most items I wanted there seemed to be quite a few sections short on items. I went on a Tuesday around 11am and I did see a lot of stocking going on, just curious why there was so much going on. Overall a good shopping experience.

This is the store that I normally shop at. I am so tired of planning out my meals and writing my lists and then getting to the store just to see that they are out of a lot of items. And I shop at different times throughout the week and weekend. It is consistently an inconvenience especially being pregnant with two toddlers.I’m also a big fan of ordering and picking up which is no better here. People who are not there for grocery pick up, park in the spots. And of course the items I order are consistently out, making the $5 fee worthless because now I have to come back at another time when they have restocked the item. Other stores have been so much better at substituting than this store. For example, I order organic celery. They are out of the brand, and so they substitute with a non-organic one even though there are other organic celeries to choose from. They’ve also given double items and charged for it, added items that I never even ordered, etc.Overall I am just really frustrated and irritated that they don’t know how to order enough of items that are obviously popular or popular during a sale. I have taken a lot of my grocery shopping elsewhere knowing that if I take a trip here, they will be out of what I need.

Probably the cleanest and nicest Kroger in the area. We live close by and this is our go to store. Its usually well stocked and once you figure out the layout, its a nice store. Never had any issues. Have purchased sushi here a few times and it was pretty good for grocery store fair. I will be getting it again. Checkout is a little easier because they have two self check out areas with 6 or so scanners at each area. Weve always been able to get in and out without any trouble.

As far a Kroger’s go not the best. Just the closest.

I was able to experience Krogers wonderful expired Gift Card technology today! I have never experienced such an efficient money sucking technology before. As it states on the card, Protect this card and treat it as you would cash, and Scan here to RELOAD! The next time I need more cash to go away, I will surely RELOAD!Thank YOU! No, thank you, Kroger!

Prices and selection were just fine. Lots of cashiers so checking out was nice and easy. Id like to see them expand their International food section. They used to have a greater selection. Now they mostly have Asian and Latin. They used to have some Jewish foods and others. This could be improved.

So understaffed it is a joke. I feel so sorry for the employees.

Best grocery store ever. All the employees are very courteous and always helpful. Great prices, produce, meats, etc. Lots of variety in everything. Good store hours, too.

I used to love this store. After my mom and dad died, I would buy flowers here for their grave and the Starbucks workers practically knew me by name! This Kroger’s food and produce were second to none. On January the 10, I slipped and fell walking out of the store and hurt my back. I filed a claim with Sedgwick Claims & even reached out to the Phillips Edison Company, the landlord of the property. No one wanted to even offer me free groceries or reimbursement for my visit to ER or my medication. I guess I can do my shopping elsewhere. We do live in a world where not many folks care or exhibit love & compassion for others. Today I’m going back to my parents’ grave. I still talk to them as if they are here and I still feel that I can even cry to them when I feel wronged. Today is such a day. Be careful walking to and from this store and if you can, try practicing love and compassion to someone; we all need it and it’s never wasted. Thank you for reading.

The buyers of Kroger are only promoting just what will fatten their pockets. Not the variety that the customers really want. They are not like the Chicago grocery chains. The people at the stores have no idea. They are pleasant and polite.

Had what I was looking for. Store seem to be fully stocked.

This is a good store. Its well designed. I like that the produce section is right in front when you walk in. This place is very busy, especially on the weekend. The checkout lines move at a decent pace. The parking lot seems to be small, but thats from being so busy. Not the easiest for quick trip.

I love this place. The quality of their food be dank. They make these delishhhhhh crumb pies. Apple, Cherry... oh laaaaaawd. Their fresh food is really good. Their prices arent terrible. Their selection is very good. The services and general facilities are very good quality. If you actually enjoy shopping at a place then its usually because theyre doing something right.

The deli department is the slowest deli department that I have ever in my life been to they lose your meat and then you have to wait because theyve already started on another customer to let customers done for them to redo your meat so deli department most of them need to be fired and rehired with at least 5 years experience before you get the job and you have to do the cutting slicing or whatever and under 1 minute the manager last night either his name is Gary or Glenn was very nice I give him a five star rating but the rest one and under

This is where my family does most of our grocery shopping. The store is clean, modern, and well organized. The staff are generally very friendly and well trained, able to point me in the right direction if I have questions. Its usually pretty well stocked, but its a busy store and sometimes theyve run out of something I was looking for. Theres always enough checkout lanes open so that the lines are never super terrible, though at peak hours youre still going to wait, just like anywhere.

Pharmacy is excellent. They have your meds in a day or two if not in stock. Explain about your drugs in comprehensive manner. Get a call when SCRIP is filled. Can have scrips automatically filled or put on profile to call in when you need them. The pharmacy staff is professional and friendly. The Manager runs an extremely efficient business which is client centered.The dairy, deli, meat & seafood, produce, cheese & bakery are generally fully stocked and of fresh quality and have helpful personnel. Often, however, there are shortages in some of the other areas of the store.

I love that every time I go here there are always plenty of electric carts! I find that the best time to shop here is after 8pm. Its less busy and there are plenty of parking spaces open even on the weekends!

I love my Kroger they are always friendly and helpful. I left my fruit at another store 25 miles from my local store & was able to get those items at my local store with my receipt. I just want to say thanks to two customers reps for working with me. Another thanks for making my experience easier & again as always shopping with my local team.

I think Krogers Livonia is a 5 star location. Where can you go to have Sushi made to order while you shop. Starbucks is no longer there but the service is excellent.

Always have everything in stock. Love their fresh vegetables and fruits.

Clean, staff are very nice. Selection is moderately good. NEED MORE STAFF AT THE DELI COUNTER, please.

Was informed by staff member that they no longer carry vanilla Flaxseed milk. He wasnt sure but he didnt bother to verify either.

Thank you to a young lady named Toiya who helped me do a return and exchange quickly, and thank you to a woman named Cindy who helped me find the toothpaste I was looking for, she found it immediately! You two ladies make me appreciate the Kroger grocery store even better! -Heather, shopping in a hurry on Monday afternoon

I liked this Kroger. Its not my usual place but I was in the neighborhood. Its very clean, I appreciate that.I hope the management is good to the employees. The Taylor Kroger is not from the employees I have talked to.

First let me say the employees are wonderful. My complaint is there is not a fresh selection of freash bread or produce. The best bread they offer is from Cantoros which is marked up. I often have to go to Kroger and then Cantoros for fresh bread and produce.

Kroger was GREAT! The store always has what I need and more! I already have ideas for Easter since some of the Easter merchandise was out on shelves. My grandkids will love them!

Love this store! They always have fresh produce & stocked shelves. You can always find what youre looking for at a great price and get in & out quickly.

Definitely staffed with the rudest people! Doesn’t know where the product is located in the store and doesn’t know the difference between Hand-wash and Hand-Sanitizer. Funny!Update: This review was posted before COVID era.

Love this Kroger. Love the starbucks inside. Always organized. One of the main areas I love about it is the cheese section. It reminds me of holiday market in royal oak. the bakery is awesome too! they never let me down for birthday cake orders. the lady there is so nice!

Ladies in bakery could be friendlier and not rush you off phone.

I did my weekly shopping. Prices were ok. Good deals. Love the teamwork with the Cub scouts. That pack was very nice

This is one of my primary shopping place. My prime place for produce. I am a fast in and out shopper. I have a list and do my thing and leave. They are always friendly and helpful to me.

I love it I love the sushi stand very good friend of people good smile It always clean

Good place to shop.

What a pleasant experience!!! The greeter Marcy had free coffee and donuts, orange juice. She thanked me for choosing Kroger. The employees at this particular store are very friendly and helpful. The bottle and can return area was spotless. With machines running smoothly. It appears to me that this store is well managed. Shelves are stocked, the isles and floors are clean.Thank- you for all the attention to detail that is maintained!!!Dave Wester

Im usually in and out pretty fast even with a small line of people. The cashiers arent always friendly (they will ring you up without even saying hello) but thats not an issue when using self-checkout. Store is usually well stocked and this keeps me coming back. The produce doesnt always look the best and the deli counter can be really slow even when not busy.

Not pleased at all. The store was out of a bonus customer download item and the woman at the customer service desk told me they dont give rain checks for the items. She offered no alternative, said they would restock, or offer anything that would be compatible. Not friendly AT ALL. and acted like she really didnt want to be bothered with me. I will be trying a different location as there ARE others nearby.

Was trying to get to an self check out register and one of their employees cut me of walking right infront of me, and then their other employee stole the machine I was walking up to use. The attendant at the machines didnt say anything to him...very rude not good customer Service will be looking to use another location or different grocery store all together.

So tonight I was at the self check out I left my change by mistake came back told them what happened as much as I shop there they wouldn’t even help me unbelievable!! And You need to talk to your customer service desk people about their attitudes and being a little bit more friendly at the desk when you return the items

I would love to give this Livonia 5-mile rd Kroger five stars because their fruit & veggie are always beautifully displayed. The bakery section is Awesome! Its one of my favorite Kroger stores. However, their ladies restroom is absolutely FILTHY! Ive brought guests & they agree! Kroger needs to outsource a cleaning crew for the ladies restroom. Even at 7:30a.m. the restroom is absolute filth!

Employees are great ! Very helpful. Good selection of organic. Good prices.

Parking lot is crowded, store is dated. No employees could be bothered to greet me. At self checkout I had an issue and got an annoyed sigh as she reached past me to push I button I hadnt noticed.

This location is fairly clean and friendly. Havent had any major concerns from those location. I wish i knew when the produce truck came so i can be there to reciece the best produce when it is being stocked.

The parking lot was clean and so was the store. The employees were very friendly and helpful. They were stocked very well, I found everything I was looking for. Keep up the good work! 😃

I like shopping at this Kroger location in Livonia. This store is always well stocked with all foods and products. Staff is friendly. Store bos clean. Keep up the good work.

Very pleasant atmosphere in this store. Staff helpful and kind. Easy to navigate and little if any areas that impede shopping

Super clean, spacious aisles with lots of organic choices. But get there early to shop for weekly specials as they run out of sales items faster than any other Kroger.

5 MILE AND MERRIMAN: A NICE STORE, NEWLY REMODELED. HAS MOST THINGS THAT I SHOP FOR, HAS AN ORGANIC SECTION AND GREAT FRUITS AND VEGETABLES.

Closest grocery store to my home but I do not believe that we will shop here ever again, why?1) About the 10th time in the past few months that there have been no carts in the store.2) Often out of staple items, milk, chicken SUGAR??3) MOST IMPORTANT. Tonight at 7:00PM, No carts again, store was very crowded; three cashiers each with six to eight customers in line, two baggers. When a woman complained about the carts both baggers went to the parking lot leaving no baggers. A year ago there would have been six to eight cahiers each with a bagger. Not blaming the staff but the company.