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Watercure USA
318 Center St, Lockport, NY 14094, United States
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Watercure USA
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Sa
Review №1

If you’re looking for a good ole’ fashioned, true to their word business, than look no further than Watercure USA. Drew and his team are full of integrity and passion for what they do. Their hard work is evident. They put in the work and get the job done- fast! They are a family business which makes me want to support them all the more. Their quality water systems work flawlessly, no more “toilet water!” My tap water is now clear and actually tastes good. I didn’t think I’d enjoy this system as much as I do! I would highly recommend Watercure USA and give it a 💯!

Gr
Review №2

Company is great I give 5 stars for the original install and service, I have had there water system in for a couple yrs now, do my yearly service etc.. however that has now become unaffordable, I just called for my yearly service, and man has it jumped now cost over well over $500. Not sure if this huge jump is cost of materials/Labor or what, but huge shocker for sure. Thousands of dollars tied up in a water system and cannot afford to get serviced anymore, but need the service to maintain the warranty..Nice.

Er
Review №3

Excellent service the installation guy Kevin was super nice. I cording to my mother and my wife who are present during installation. It’s a nice looking unit and I hope this fixes our hard water issues we’ve had from what Kevin said he think it should. And that’s phenomenal news for our household. We did the EV2 softener system with UV light add on

Ha
Review №4

I cant speak highly enough of this company and their devotion to their customers. Drew runs an honest company with a knowledgeable team and he has yet another very satisfied customer with meWe found Watercure through their reviews and wanted to reinforce the overwhelming sentiment - I couldnt be more happy with the service we have received and I look forward to continuing to support their business in the future. My wife is very please with the quality of the water in our home, and the whole experience was pleasant and efficient. Everything has been running smoothly, our water tastes and feels better, and I know I have an excellent team of local experts that I could call on with any concerns.11/10

Ta
Review №5

Great experience. They were prompt and asked any questions I had. Cleaned up after themselves. What a difference in the water.

Ri
Review №6

Cant say enough about Water Cure. Trey was absolutely awesome with the presentation and James was equally amazing with the install. This company is top notch from the bottom up. The equipment is second to none and we couldnt be happier with our water now. My only regret is waiting 10 years to do it. Weve been dealing with hard well water since we bought the house 10 years ago. No more bad water.

Br
Review №7

We have had a Watercure USA filtration system for more than a decade and we are totally satisfied with the water quality and taste. We use our filtered water for ALL of our cooking and drinking water.Drew and his staff are extremely knowledge, courteous and professional.I totally recommend Watercure USA to anyone considering a water filtration system!

le
Review №8

If your tired of hard water, stains on your dish mat from chlorine, and a great price, well stop right here, you’ve found the water company that will change your life around. Everyone is professional and knowledgeable about the system. Great customer service. Know that I have my water softener, my skin and hair feels great, my teeth feels squeaky clean, after I brush. I would recommend all my family and friends to buy a system, it a huge savings and a great investment for my home.

Ar
Review №9

Great customer service and communication right from the start. From scheduling the appointment to installation, they kept me apprised of arrival times and everything I needed to know. Installation was quick and I’m already enjoying excellent water. There really is a difference. I highly recommend Watercure USA!

Na
Review №10

Met Drew in person and he followed through on every detail he promised.Our RO system works very well. Installer was professional and kept our house clean!

Pa
Review №11

I put off getting a water filter for a while, but after going through Water Cure USA, I have been super happy. They are the most efficient and kind people, and today’s service literally took 3 minutes. 12/10 would recommend.

Ma
Review №12

So happy with our Watercure water filtration system! What piece of mind to know that nothing harmful in in our water. I would completely recommend Drew Orton and his great staff at Watercure!

De
Review №13

Watercure has always done a really great job! We just had our annual maintenance done and it was very easy! The tech came in and was very professional and had a great knowledge about what he was doing and why. Very happy with our softening system and our R/O system!

sd
Review №14

James was on time. Did a great job replacing filter and checking the system. Quick and reliable👍

El
Review №15

They have been so helpful and patient while my family has been trying to figure out what to do about our toxic water. Trey was amazing and finally was able to help get us a system to make our water safe!!

Ma
Review №16

Very prompt & professional! The young service tech did a great jo! I highly recommend Watercure USA.

Ka
Review №17

We asked the folks over at Watercure for information regarding what sort of water softener would be best, as well as a quote for our property for the installation of one. They had the best priced solution of the companies we contacted and provided the most information. Actual installation was quick and painless, and weve had no further issues with hard water.

Cl
Review №18

Watercure USA installed our new water system. We love our new and improved water and we are so happy with the service they provided. Very friendly and helpful! We would definitely recommend them to everyone!

da
Review №19

A service reminder was displayed on our water softening system. When I called the number on the screen I was told the system was not purchasedfrom WATERCURE but they would contact the person who the system came from. When I didnt hear back I called again and was given Lances number and was told to contact him. Lance informed me he would be out to service the unit in a few days. A month and a half went by never hearing from anyone I called another service to take care of the system. The technician came out and had a difficult time replacing the lens in the UV unit because it was installed to close the basement celling. He had to take the unit apart to complete his work. The poor placement caused an additional hour of work. We are still confused on the seller of the unit and will certainly not contact them again. We also face additional cost to have the unit replumbed the next time it needs to be serviced.

Te
Review №20

Fixed my flow, smell and taste issue. Professional, fast service.

Dr
Review №21

Good Price. Good Product. Good Service

Ka
Review №22

These guys are awesome. As a first home buyer, water filtration systems are foreign to me. Drew and his team take the time to truly educate and inform about what exactly is going on and what needs to be changed and why. I so appreciate the length they go to to make sure their customers feel comfortable and understand. Cannot say enough about the customer service of this company. The free water test/estimate alone is so informative. Highly recommend calling them if you have concerns about your water. Thank you, Drew!

Ki
Review №23

Very satisfied! The entire process and everyone we dealt with from start to finish was wonderful. First time in 15 years of dealing with well water, hard water and iron we are able to drink and cook with our water and what a difference with showers.

Ki
Review №24

Drew and his entire team have been great! I would highly recommend them to anyone looking for a water system!

Li
Review №25

Best thing we ever added to our home! We live in Lancaster and there is a lot of chlorine in the water which left us our skin very dry and I can say our new system took care of this problem! Service department is also fantastic, had a question on my system and Jim came over after hours on his way home to check it out. Would highly recommend!

Ch
Review №26

Every time I call Drew or any of his team members they are polite, helpful, and prompt to call back and assist when needed. No doubts about it they get a 5 star rating from this satisfied customer.

El
Review №27

We are extremely pleased with the quality, service and professionalism of the Watercure owner (Drew) and employees. The product itself is fantastic! Water tastes great and as a family we use it every day--no more plastic bottle returns! Highly recommend the water filtration system--great price, service and value. You will not be disappointed!

Ma
Review №28

The service man was nice friendly came in did his job checked out all my systems on my house very professional they did a great job

Na
Review №29

James just left our home after doing our annual service. He was not only extremely professional, he was in and out. Did his job, explained what he did and what was our responsibility and headed out. What an excellent job he did. Represented Drew and Anne perfectly. So thankful.

Ke
Review №30

Drew has always been helpful, knowledgeable and professional. We have an RO system and love how convenient it is to have Watercure service our family and our water needs! Highly recommend!

Ro
Review №31

Very professional, installation smooth, can tell the difference in water quality, AO Smith is a proven company and made in USA

ke
Review №32

GREAT company. Love the owner. Great people. Love em. Good service. Owner is fantastic !-Dried Creepy frog

Je
Review №33

What a great experience I had dealing with Watercure USA. From sales to installation all my questions were answered. The system Drew recommended corrected all the problems I was having. The water spots and smell disappeared and the taste is great. The installation was quick and professional, and took the time to explain how the system works. I would recommend Watercure USA to anyone who is having water issues, or just wants great tasting water!

Ki
Review №34

We waited too long to install one! Jordan was a great salesperson and called us back ASAP to figure out an unknown sound. Happy with our new soft & clean water 🙂!

De
Review №35

Very impressed at how safe the installers were about covid. Wore a mask, sanitized his hands and the parts he brought in. Very professional! Highly recommend

Ra
Review №36

Great first visit and installed very soon after

Ru
Review №37

Came on time did the job quickly, efficiently and was very clean. Service man was very polite. Would recommend them.

ja
Review №38

Always good service excellent product

Dr
Review №39

Best in the industry! Fast clean service, no mess left, and a pleasure to deal with

Ma
Review №40

Our service guy was right on time with the extra filter we need. he tested everything and was clear about the results ( all good ). we couldnt be happier with watercure. i think theyre more customer service oriented than the other guys ( rhymes with mulligan ). thanks Drew and crew

Su
Review №41

Excellent Excellent Excellent ExcellentFrom my initial call, to the completed installation, everything was great.Very prompt getting back to you.They kept me informed when they arrived at my house.Very informed about the product, answered all my questions.Scheduling and installation didnt take forever.Installer was very proficient and did great clean work.When i took my first shower it felt amazing, It felt like I was refreshed and i have not needed lotion to soften up my skin.My hair feels fuller, and my water distiller, has been much cleaner.I would highly recommend getting a water softener and the best people to install it would be Watercure USA.

Sa
Review №42

Absolutely love Drew & the entire crew at watercure USA. Fast, efficient and friendly, all while supplying amazing quality water. 👌Thank you Drew for your service to this country!♡

Ji
Review №43

We’ve been using Watercure for five years and I have nothing but good to say about their products and service. They are responsive and a pleasure to work with!

Pa
Review №44

From the initial install we have received the very best service you could ask for! We needed system adjusted because were home all the time now 😊 Watercure responded quickly and in less than 15 minutes we were all set. Its a true pleasure to work with them and highly recommend them!

Ma
Review №45

Drew and team at Watercure have been absolutely awesome since day one. They gave us the best information about our water situation and had the recommendation that best suit our issues. I am happy to say 5 years later, I am just as happy now with our water as we were on first installation. They have stood by the system and exchanged different components or full systems out without hesitation when we ran into problems which have been few and far between. I would recommend them to my friends and family 100%.

Li
Review №46

Very professional and courteous. They arrived within the time limits given and completed the job during their estimated time frame. My estimate was exactly what I paid and installation went smoothly.

Tr
Review №47

Watercure was efficient and fast installing our new RO system. We have a new home and there is a box that goes into the Refrigerator and i want to get the RO into that as well but they were unable to figure out how it works but offered to come back once I hear from the original plumber to see what they need to do! Great service and friendly staff

Ma
Review №48

We have had our system for a number of years now. One of the best decisions we have made. Water is so much softer. Has made a difference in our laundry and helped our skin through the dry winter months. The extra purifier by kitchen sink is great for pure drinking water. Yearly service for clean filters and checkup is great. Only change I made was to connect the outside spigot before the water goes through the purifier. That works better for our garden

Jo
Review №49

While it’s a bit too early to comment on our happiness with the water, we can say that the two installers Ed and Sal were very professional and knowledgeable. Couldn’t have been better! Thanks guys!

Jo
Review №50

They have been great to work with so far. I had a small issue with my reverse osmosis tank and they sent someone out that day and fixed it for us. The original installation of the system went well I am noticing a difference in my water and appliances. So glad we decided to get a water system from them!

we
Review №51

Drew and his family took great care of ours!The new water system they installed works great, it’s easy to maintain and most importantly my family has pure, clean drinking water from any faucet in the house. The price was surprisingly reasonable and their response time is well above average. After our water treatment system was installed I had a few follow-up questions, I picked up the phone, and on that one call I got all the answers I needed. If your looking for a lifetime water solution I recommend Drew, and his Team, you won’t be disappointed.

Bi
Review №52

Great technical expertise and awesome service. Went the extra mile to get warranty coverage for us. We love our whole-house RO system.

Th
Review №53

Drew and his team are awesome. He came and tested our water and walked us through it all. The system is top of the line. Works great. Got rid of all the smell and staining. We did have an issue with it once. But drew stopped by within an hr and had his guys out the next day to take care of it. Awesome service. Highly recommend!

Al
Review №54

Excellent company. Excellent install of quality water softening system with out standing service.

Ma
Review №55

Drew is a man of his word and Watercure is a business of integrity. They fulfilled the promise they made and really kept customer satisfaction as their achieved goal. I would recommend Watercure to anyone. Clean water means clean health. Thanks Watercure!

Re
Review №56

Professional and curious owners and salespeople make the icing on the cake. System was installed more than a year ago and a dramatic increase in the water quality was noticed immediately. Many times after a while the quality or flow of water will lag given a little time. No such issues. Flawless provision of perfect water. Well worth the money.

Me
Review №57

Drew and Ann have been nothing short of incredible to do business with. With having a newborn at home, we wanted to make sure we had clean and safe well water for our family to use. We came across some hiccups in the process of getting perfect water, but during the process Drew and Ann were always available, compassionate, and even took ownership of an issue that wasn’t their fault. We are so happy we decided to call Watercure to help us get the water we wanted and will never use another company!Drew and Ann — we seriously cannot thank you enough for your help (and putting up with me 😊). Our water finally doesn’t smell and we feel confident using it! You are the best and we appreciate you more than you know. Thanks again!

Ma
Review №58

Service technician James was very polite and professional. Service cost seems excessive for 20 minute service.

De
Review №59

Drew great job. Your company calls ahead to schedule, you are prompt and follow up with your clients. Very much appreciated.

Pa
Review №60

Received the free water testing within 3 days of calling. Drew came to the house and there was no pressure or lengthy sales pitch, just straight up facts and what we needed to remedy our water. Our new system was installed today and we couldnt be happier! Installers were efficient and answered all of the questions we had. Great experience and great value! Thank you to everyone!

Jo
Review №61

Water system is awesome service is outstanding drew and lance treat there customers like family. thank you

Fr
Review №62

Very happy with the service from Watercure. Everyone I talked to was very friendly and helpful, solid price with great financing options, installation was fast and installers observed all safety precautions for coronavirus. Had the new softener and reverse osmosis installed about a month ago. No issues at all and my water is great now. Cant recommend these guys enough!

Ti
Review №63

WaterCure USA was great to work with, from the owner Drew who tested our septic water, Elizabeth in the office and Keith out technian. I will recommend them to everyone looking for a home filtration and softening system. Thank Watercure USA!!!

Ju
Review №64

I have had a great experience with watercure. All of the staff I have dealt with, drew, Anne, bob, and Jason, have been friendly and knowledgeable. I would highly recommend them to anyone with in home water issues!

Mi
Review №65

Watercure was awesome from initial consultation to install. Drew and Ann were both more than helpful when it came to answering all our questions and helping us determine the best system for us. Would recommend this company to everyone

Mi
Review №66

Watercure USA has the best water. We had a new reverse osmosis system put in a few weeks back, they were very professional and fast. I would highly recommend!!

Ke
Review №67

We received the well water treatment system that treats the sulfur and iron along with the water softener and the reverse osmosis hookup to the fridge and kitchen sink. What a world of difference this makes! No more smelly water and scale buildup on the faucets. We never thought we would be able to drink our water someday. You would never know that youre drinking well water. Its amazing! The staff was also fantastic and fast installation. Worth every penny!

An
Review №68

Just the best expierence. The guys who set up were the best they cleaned up and evenhelped with the salt bags . Drew was easy to get on the phone and was a pleasure to deal with!

Al
Review №69

Mr. Orton and his team will take professional care to install water softeners and/or reverse osmosis system to your home (or your business), delivering the best quality, purest water youve ever experienced. Theyre dedicated to using products made in America, and their goal is providing you (or in this case, my wife, my cat and I) with the best water to help improve your health. Mr. Orton (Lance) is happy to make house-calls (to test water purity), answers questions quickly and thoroughly, and stands-by his companys work and products. I recommend them fully, as we are fully satisfied customers!

V
Review №70

Hands down best water system service Ive ever had. Polite professional and personable, you can tell he loves what he does. A clean install job, system up and working great👍

Je
Review №71

Fast, friendly, affordable and professional! What more could you want from a company? Our water filtration and softening system has made such a huge difference in our lives :-) Softer, cleaner feelings skin and hair, and delicious drinking water :-D I highly recommend Watercure USA!

Gw
Review №72

Watercure USA is very helpful, informative, timely, efficient and accommodating. They answered our questions and finished the install quickly. Thanks.

Th
Review №73

Watercure USA is a fantastic company. Honest, friendly, and professional. Drew is very knowledgeable and his employees always do great work when planning and performing annual maintenance/filter replacements. We love our RO system and soft water!

Be
Review №74

Excellent service - Drew and his wife go out of their way to make sure the customers needs are met promptly.

Bi
Review №75

Great product and great customer service.

R.
Review №76

I was skeptical because we’ve had water purifiers in our other homes...but this streamlined unit is incredible! The installation was quick and clean! Instantly the water was purified and odorless.. thanks Drew, it was worth the investment.

He
Review №77

The Technicians are knowledgeable, fast, and able to help answer any questions!!! We are very happy with the service we have received on our one year filter replacements.

Al
Review №78

All aspects of service were great! From initial consultation to installation - it was great customer service. The product does exactly as promised and we could tell the difference in our water immediately. Great taste, as well as feeling better on our skin and less staining of fixtures. If you are at all hesitant about the product, be assured it delivers!

Dr
Review №79

We love our water softner system! It was very reasonably priced. Drew came to our house for the initial water testing and quote and was very helpful and knowledgeable with explaining everything to us. I spoke with his wife, Ann on the phone and she got us into their schedule so quickly and was so easy to work with. Bob installed our new water system and made sure everything was installed properly and working and was great at explaining how everything worked to us. Overall, they were all wonderful to work with and were so good to us. Ill recommend them to everyone I talk to!

Ke
Review №80

I would highly recommend this company. Drew and his crew are outstanding! Im so impressed with the exceptional level of customer service. I had many, many questions and they were always extremely detailed and patient in answering each one. I obtained other estimates to compare including one from Culligan, but Drews recommendation offered much, much better filtration at a lower cost. This company is incredible and Im so happy with our well water, which I can now trust is totally pure and clean.

Ni
Review №81

What a fantastic job everyone at watercure USA did! They helped my family in our new house and couldn’t be more thankful

Ph
Review №82

I would HIGHLY recommend this company! From Ann (she takes the calls, and is Drews lovely wife) and Drew (the owner) to the wonderful men who came and took out our old system and brought in the fancy new system! I am so happy we decided to work with this company and would tell anyone and everyone to call them if you have water issues! We have horrid sulfer and manganese water in Bristol, NY and this system does the job! I am even more thrilled that Drew personally came by and checked on my system when I had a worry! Very professional and knowledgable. If you are on the fence....jump off and give them a call! They will help you out any way they can! Highly recommended! We cannot say enough good about this company (and I am finicky!) Thank you Watercure for such a wonderful experience!

Mi
Review №83

Great expertise and very friendly service. They understand their business and listen to what you say. I have been a customer for many years. Would recommend to anyone.

Wa
Review №84

The water test was super informative and they did a great install on an awesome product. Now we have amazing water!

Kr
Review №85

Another great experience with Drew and his team at Watercure USA. A few years ago we did the water softener system in our home- best decision we made. They stand by their products and want to make sure their customers are always happy. I highly recommend them!

Ra
Review №86

Service alarm went off. Contacted company got a tech out. Got text message from the company on when tech will be there. Tech was asked to wear booties and he complied. Thank you for that.Only negative was the tech was at location 10 minutes and service bill was high. But you have to pay for good service

Pa
Review №87

Excellent service and installation provided.

Ra
Review №88

Installed whole house filtration and an RO system for our kitchen. It started with a quick call to the office which was followed by a visit from the owner to test the water and give recommendations for treatment. We had earlier had our water independently tested and Drew confirmed our findings. I got a quote from another local vendor, who was nearly double the price quote by Drew. We had the system installed earlier this month and have been using it for the past several weeks. Water feels and tastes different from the hard ECWA water that we had been used to. Glad we went with Watercure.

Ma
Review №89

Always available when we need supplies for our well system. They take the time to answer questions and are not pushy about sales. They drive well over an hour to take care of us and Im so grateful!

Ta
Review №90

I thought someone was pulling my leg when I was told this system would remove all the iron and rust from my water. I could not have been more surprised or pleased with this system!! I have well water and last year I had my well cleaned out because it wasnt producing much water and when they cleaned it I began having rusty water. The system I got from Watercure USA has fixed my issue completely!! Thank you Drew!!! You guys are life savers!!

Ca
Review №91

Wonderful experience as always! Drews company is the best! We miss you doing the install!!

ro
Review №92

Watercure acted in a very professional manner, taking all necessary precautions during Covid phase 3. So far I am very happy with my new system. Water spots have disappeared from my grey bathroom sink.

Ka
Review №93

I cant day enough about how awesome this company is. The service and products are amazing. Its like dealing with a great friend, not just a company. I would recommend them a 100 times over. We finally have beautiful water instead of the orange, embarrassing water we lived w for decades. My only regret is that we didnt call them years ago!

vi
Review №94

Drew was absolutely amazing from the moment he walked into our home! I loved the fact that he was no nonsense. Very knowledgeable and to the point. Great follow up after. The water system was very reasonably priced and our water is AMAZING! We.live in the country with the worst water ever. I was hoping for at least water that didnt ruin all my faucets. What we got, as promised, was beautiful, clear, great tasting water. Its better than the bottled water we had been buying! Worth every penny and then some!! Customer service is outstanding! Do yourself a favor and shop local, help small business and use Watercure for your water needs! I promise you will not be disappointed!

Sa
Review №95

James was very professional and answered all of my questions about what we need to do in preparation for our planned kitchen renovation next year. He even told me that we can change the faucet to brushed nickel from a chrome one, which I never cared for. Thanks!!

We
Review №96

Great, professional service! They let me know when they would be arriving and only took 30 minutes. Nothing but good things to say about Watercure USA.

El
Review №97

We have the whole house filter and softener plus the Reverse osmosis system for our fridge and drinking water. Everyone’s hair and skin are enjoying the softener. The drinking water is clean and fabulous tasting. We received excellent information about the systems and management of them. We especially love how the whole house system is self renewing and cleansing. Supremely satisfied and excited about the quality of the water in our home. Highly recommend!

Je
Review №98

Drew and his staff are very knowledgeable and courteous. Great fun too! We love our new system! We went from 6 machines down to 2 plus a salt tank. Love it! Our water tastes great and doesnt have any odor. I highly recommend Watercure!

Be
Review №99

Bob came to our home to change our water filters and he also over and above changing the filters he checked our whole house unit in the basement and made some adjustments to the system after I stated some concerns.What impressed me the most was his removing his shoes before entering my home. Over all he was Polite, Respectful, and Professional.I recommend this company to anyone needing Water treatment.

La
Review №100

Great professional service. Yearly filter replacement took 20 minutes and they were in and out. Just perfect!

Information
100 Photos
100 Comments
4.9 Rating
  • Address:318 Center St, Lockport, NY 14094, United States
  • Site:https://watercureusa.com/
  • Phone:+1 716-946-3598
Categories
  • Water softening equipment supplier
  • Bottled water supplier
  • Water filter supplier
  • Water purification company
Working hours
  • Monday:9AM–9PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:Closed
Service options
  • Same-day delivery:Yes
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