I needed to purchase tires for my Daughters Buick Regal and had contacted Jason and Andrew at Sanborn Chevrolet in Lodi and not only did they offer me great service but they had kept their word on pricing and the staff were very professional and friendly. They did a great job on my daughters car so I am very satisfying on their impressive service, I highly recommend them for anyone who needs service or just needs to ask simple questions as they are very good in what professional service I had experienced.

Took my suburban in for a recall repair. Everyone was very helpful. Had a concern at pick up and again everyone was very helpful.This is a busy service shop, but everyone was working diligently to help customers. Great attitudes. 👍

They treated me like a real person. Great attitudes and customer focused. A much better management and service team than a year ago

Great working with Sanborn Chevrolet staff. Everyone very helpful and very knowledgeable. Special shout out to Sales Manager Mike for being so cooperative through out the purchase of my new Bolt EV 2021. Love the car.. :) Would highly recommend Sanborn Chevy to all.Thank you once again for everything.. Looking forward to work with you in future as well.

Excellent from start to finish. What an incredible experience. You have gained a customer for life. I will be back within probably a year to purchase again.

We bought a trailer in Lodi, and were going to tow it home, to San Diego. We’d only had our 2017 truck (that we had purchased elsewhere) for two weeks, but when we hooked up to the trailer, we discovered a wiring problem with the truck. It was a Saturday, but Sanborne’s service dept. was still open. Andrew, the Service Manager, offered to help us troubleshoot the problem at no charge, and even crawled around under the truck with me. Unfortunately, the problem turned out to be a failed fuse block, so we were unable to get it fixed that day. Andrew got us in first thing Monday morning, and out the door in the early afternoon. We weren’t local, we didn’t buy our truck from them, and they could easily have put us at the back of the pack. Instead, they did everything they could to help us, and fixed the problem quickly. We are very appreciative

The sales team was great, no hassle thats why I purchased with them.

Sanborn Chevrolet was extremely helpful in all regards. Daniel, our salesman, was very knowledgeable and professional. I will recommend him and Sanborn to all my family and friends. They have a customer for life now.

Disappointed!!! Drove 2 1/2 hours for a offer of $2,000 and they lowered it to $1,000. I felt like this dealership is ripping there customers off. I would never recommend this place ever.

Great !I dropped my truck off on Wednesday after hours. Andrew had it back to me the next afternoon

So the part I needed to get repaired needed to be ordered. At the time of the order I was told it will take 3 to 5 days, I waited 2 weeks. I thought that mail issues are out of their hands, so I gave them another week. Still no call saying the part was in. So I called and Andrew Angeles (according to the card he gave me), I also called the dealership first, no answer so I called the cell phone number on the card. When he answered he was very rude, did not let me finish my sentence when I called. When I was finally able to speak again he realized that he was the one that placed the order and realized that they had the part in stock. I don’t know if it was because a warranty repair or a bad day. But I was able to schedule an appointment for another day and I stressed that I needed a ride at 1030 am because I was on my lunch break and he did not have the ride ready. I was late getting back to work. The mechanics did do a good job, I have no complaints about the work that they did. I had also asked them to take a look at my breaks because I heard screeching and they told me that the break pads had 8mm of life left and that GM installed the breaks and nothing was wrong with them. That they are made like that. I asked if I could get another type of break pad but was denied due to GM making that specific type for my vehicle. I asked for a solution to my problem and was told that there was nothing that could be done. I was then handed a print out that said that it is a known issue due to semi metallic pads. I asked for ceramic pads and I was told GM doesn’t make them so they can’t install them. If i have to pay for them it is no problem, I just don’t want screeching breaks I said and I was told they could not do anything about it.

The service team is great. Took my truck in for a brake concern they were able to diagnose it to a dust/debris issue explained to me I had plenty of brake pad and rotors looked great. They didn’t try and up sale or take advantage of the situation.

Didn’t want cilajet and somehow sales person sneaked, cilajet applied by service and left a lot of swirl marks all over truck. Very disappointing to see this swirl marks on my brand new truck

Special shout out to John Portcheler and John Berwick, the crew at Sanborn is, in my opinion, the best in the business, I am very picky about my 2006 GMC truck, but every time I have taken it in, it comes back in perfect shape and in a timely manner. I would recommend Sanborn Chevrolet to anyone.

I was in for service on my 2020 Chevy 3500 & had a wonderful experience with Greg & the service mgr Jason. Great customer service & thank you both!

Extremely rude and unorganized. We took our 2020 GMC in for service at the service center and informed them we were traveling cross country with an airstream. They sent us over to the quick lube and said they could do the full checklist. Two days later our check engine light came on and we went back to get a diagnostic. They took the car and gave us no details. When we called they were extremely rude and said “I can’t predict the future” to even let us know if our truck had been looked at. I asked to speak to a manager when we showed up and they just kept giving me the run around. If I could I’d give half a star to the service center.

Sanborns customer service in every department is the best.

Always get in and out quickly while getting my car serviced

Great experience, work completed in a professional manner, Jason McDonald was a pleasure to deal with.

Everyone was friendly, polite and made us feel comfortable! Corey, Mike, Linda, Erick & the Financial guy, whose name I cant remember right now were great! Thanks to them for everything!

The service seems to be good, however I left my car there for two days and not once did anyone call me to give me an update, an estimate, any information about what was wrong with my car. I called four times to get some information, and three of those times I was told someone would call me back, which never happened. Finally, the last time I called I was able to speak to someone who had info about my car who said it was ready to pick up. Luckily I had another mode of transportation and didnt have to figure that out. I would rate the customer service and communication a zero, my car seems to be running fine now so 5 stars for fixing it.

Everyone was very politeI really love your driver Alfredo he was so nice and had nothing but great things to say about Sanborn reassuring me that I was in good hands.. give him a raise seriously! Thank you

The service department is where I went to. The service was good and helpful. The prices are a bit higher compared to other shops. The repairs were good and I had no problems. They can get a lot of jobs so sometimes I just drop the car off.

They are a great dealership. Our go to first when shopping for a new vehicle. Their service department is one of the best!

I enjoyed taking my car to Sanborn and I was treated with courtesy and respect

The people I talked to were very nice. First service of my vehicle went down smoothly. It was a good experience. One thing they could improve on is the car wash/drying but a free wash is always good.

In general, it was just an OK business transaction. I wouldnt say it were outstanding. Didnt want to offend you guys in anyway but my experiences with Stockton Toyota and Lodi Toyota were much more satisfying. I didnt feel like I was sincerely valued as a customer. Furthermore, your associate(s) did not go through everything thoroughly as people at other dealers do. I was referred to your dealership by Costco auto program. I remember when we purchased the Toyota FH cruisers, the associates there did show me the MSRP as suggested by Costco (Tip: View the manufacturers invoice and MSRP for the vehicle you selected so you can see how much you saved as a Costco member!). In any event, I truly hope that our future customer-dealer relationship would encourage me to refer other friends to do business with you.

I enjoyed the car show. It was the best one Sanborns ever had.

Fantastic Service Department l!! Cannot say enough nice things about them!

When I got there service representative wasnt friendly. When I brought up other things to be added it was a complete no. There was no in between. I had to follow up with the status of my vehicle up until the day it was fixed and ready for pick-up. When I picked it up I continued to inquire about a feature being added to my vehicle and was told that my representative would contact me Tuesday and I have yet to hear from him.Im very disappointed in the service at this location. Ive had service at another location and have never once felt like I did at your location.

Great service, friendly staff, reasonable price. Definitely coming back.

Always good service.

Went in for alignment, but still not 100% satisfied, car still not totally aligned, and now I need tires on a car I just bought in March of this year,

Took my truck in. Had to leave it overnight which I didnt like but they figured the problem out the next day fixed luckily under warranty. Thanks

I drive from Elk Grove to have my oil changed on my Malibu as I love the service at the quick lube lane, quick easy and friendly staff, that provides great customer service ! Thank you, Lauren

Typical car dealership. Sent photos of the inside and outside of my Toyota Camry and was offered $2000 to come down to the dealership to sell. Traveled an hour and thirty minutes and was offered around $500 along with negative comments in regards to the pictures that were sent. I wasted my time and felt like I was lured down to the dealership in order to make a bad decision.

Fast, courteous, and friendly service. I was impressed that your techs came to tell me I did not need to rotate because the front tires had more tread this saving me money. Thank you

I didnt feel like a number.

•Informational•Friendly•Best deal•Great servicePretty much you want to expect walking into a dealership.Thanks Linda and team!

My wheels look terrific! Mike Glover comes to the dealership one day a week to polish scuffs from wheels and he did a great job on mine. Thanks so much for the service and reasonable price for the work. 🚗

My husband and I had a great experience buying the Tahoe of my dreams.Manny and the whole team went over and beyond to make us a great deal on my 2021 Tahoe.They showered my 33yr old special needs son with all his favorite things in the world. They gave him Chevy hats and posters of his favorite Chevy cars! He collects them.Thank you everyone at Sanborn Chevrolet for the best car buying experience on the planet!

Everyone is always friendly and pleasant. They are always willing to please and make things right. I will and have referred friends and family to the sales, service and body shop.

San was my sales representative and I couldnt have had a nicer person!!! He is so very thoughtful and considerate. People like San are Diamonds and you are very lucky to have him!!!!

It was and quick. The guys were very cordial.

The sales staff was very friendly, knowledgeable, and accommodating.The facility was very clean and they were following all guide lines dealing with corona.A very good experience.

I took my 2010 malibu to Sanborn chevrolet because the Check engine light turned on and ny car went into a power reduction mode. I was afraid to drive it, so I towed it there. After I payed $804.83 in parts and $850.49 in labor. They said it is fixed. So I drove it to work that morning and everything was fine, on the way home same thing happened, chk. eng. and power reductuon. So I took it back the next morning, and got a ride to work from a friend. They called me that afternoon to tell me my car was ready. So I picked it up after work. Sure enough same thing happened on the way to work the next morning. So I drove straight to sanborn after work in reduced power mode. The next day the mechanic told me I need a new thermostat and it would cost me $500 but he would only charge me $300. I cant pay any more money to have you shotgun parts at my car. So I went to auto zone and bought a $20 thermostat and installed it my self. A few days later check engine light, power reduced mode. I am driving on expired tags and u need to smog which is impossible when the check engine light keeps comming on! What am a supposed to do?

You had our pickup in your shop for 2 Full Weeks for a set of shock absorbers. For a mere $1489.23 I received a set (4) shocks which gives me the worse ride EVER. As you know, I am an old guy whose rides go back a long time so I know a bad ride when I see one. This is now the worse ride I can remember - and to think that I paid as fortune for it.

This is the first dealership Ive ever dealt with and definitely one I will use in the future. They have gone above and beyond to help me and my salesman, Daniel, has been a pleasure to work with on purchasing my first new car!

Love my car and love the staff! Super flexible, easy to talk to, and met every expectation. Thank you!

I needed to replace 2 blinkers that I was told by another service shop was “too difficult to get to”. I’m in my last month of pregnancy and I really needed someone to do the changes for me. Sanborn did an excellent job streamlining the process between someone doing the lights, having another person check their work and another person processing my payment.

Am always impressed by your team expertise and collaboration. I feel like a vey valuedcustomer!

You guys offer excellent service and also gave me a ride back to work when I dropped off my truck. Thank you!!!

Our experience was amazing. No pressure, great deal and awesome customer service! This dealership stands by their word!!! Thank you so much! Ill definitely be back in the future!

I have been using Sanborn for over 15 years for vehicle maintenance and oil changes. I am always satisfied with there work. Oil change prices are to high and now pay extra to have tires rotated. This may cause me to select new shop for my business.

Best experience purchasing my vehicle.

Mr. Robinson was knowledgeable, respectful, kind and keep me informed on the progress of my car. He was excellent from the time I placed my order until the time I drove off the lot with my new car.

I like the quick lube. Good service fairly quick during non peak times. I have had mediocre to poor performance with the service department.

BUYER BEWARE!! This dealership does NOT care about you. I bought a 2018 GMC Terrain, under warranty still, and the sunroof broke. After three trips to Sanborn, it’s still not fixed. They have had to replace part after part after part. They never return my calls, or follow up. They clearly do not care about me or my car. I’ve been trying to get it fixed for almost two months, and I am still waiting for a call back from the service department. I am very disappointed, I will never return to this dealership or recommend them.

I always have a great experience purchasing a vehicle from Terri at Sanborn Chevrolet. Highly recommend

Great place to do a oil change

Quick and easy.

I have to wait 3 hours for a quick oil change, now Im not sure what a quick oil change is, I think a turtle move faster that this guys working in there, on top of it they couldnt do my tire rotation 😡 ridiculous, I will not recommend this place at all, go somewhere,

The quick lube team was well beyound great as i received my oil change. very friendly, quick and a free car wash was more than expected. thank you, and i shall return with my other cars to your business. Dan Funk

Hosted a car show to defeat Autism. Over 250 cars. Thanks Sanborn Chevrolet.

Quick, easy, professional.

Sanborn have the best customer service ever. Everyone was polite and they know what they are talking about. They treat everyone the same. I’m glad to have purchased my first truck here!

The service manager Kevin is the most professional and caring

Im actually surprised to see the amount of positive reviews for sanborn chevrolet. I was in there the week before Christmas to buy a truck. Daniel was the salesman I dealt with, he was alright. The sales manager, Mike,, was very rude and unprofessional. They got the mileage wrong on my vehicle and when I pointed it out to him, he got an attitude because he has to rewrite the contract. He didnt speak to me the entire time unless he wanted me to sign something. Not to mention the finance team was rushing the sales process because they had other customers possibly lookin to buy a car. They cashed my down payment check twice, leaving me with absolutely no money in my account. This place has been a disaster to deal with from day one. I will NEVER return, or refer anybody to this place. The only reason I gave 2 stars is because I actually like the truck I bought from there. Other than that, terrible experience. I was treated like a little kid the entire time.

Always very courteous and professional to me and my family. I appreciate the kind atmosphere your dealership provides.

Albert was great!

Greg is friendly and professional and helpful.

Staff is friendly and helpful…

Scheduled a appointment online for service but I guess the system only works sometimes. I had a confirmation text but it didnt show up on their end. Was still seen at the time promised so no issues

Very pleased with our experience. Bought much more truck than we intended but the price was right and we like it :).

Amazing cars an great deals they convinced my girl into coping a whip

Always so nice and friendly. Willing to work with me

Good service and great people

Pretty great service! Had the bumper on my car replaced after having been rear ended. They said they would have it finished by the end of the week, and then they ended up taking a few days longer. Thankfully, they paid for a rental car to cover those few days over their promised finish date, which was great since I had been counting on having a car for the weekend.They did a great job fixing the bumper and trunk alignment on my vehicle!

I was helped by Corey. He showed excellent customer skills, & he also saved me money by offering discounts that I wasn’t even aware of!

Friendly staff, easy to talk too,3rd new Silverado purchase in last 10 years, smooth transaction, see you guys in 3 years

Thank you Juan/JR for you assistance today and helping me and my family out in the purchase of our new vehicle. We highly recommend Sanborn Chevrolet to anyone locally or not! A dealership that actually cares!

Fast and friendly. Very respectful

As always, they did the job well

Very professional and accommodating excellent place to do business!!

These guys know how to take care of their customers. You may pay little more in repairs but I know they only have to fix my car once. They have steered me wrong. I can count on them to tell me the truth and not a story just get more money. They have saved me money by giving all the discounts that I qualify for and they are happy to do that for their customers. When I bought my used GMC Acadia from another dealer I also paid for a 3rd party warranty. These guys got the most use out of that warranty and saved me a lot of money. I have nothing bad to say about this dealership.

Associates were polite and helpful. Waiting area was clean. A great overall experience.

Good job great service people

Service was fast

Great location for a carshow

Pretty routine, I dropped off my truck and went to get breakfast, just as I was finishing breakfast I got a call telling me my truck was ready for pick up....like clockwork...good job Sanborn!

They treated me good

Always awesome! Great deals & great service

Andrew was polite, knowledgeable, accommodating and efficient!

Easy in, easy out. The Sanborn staff were professional, pleasant and friendly. My vehicle was throughly completed within an hour. No problems.

Great auto service.

I used their body shop. Ive had to have my car repaired twice now. Always have had great service. Very friendly office staff, and they my car looks almost brand new. They do amazing body work, and their paint matching skills are exquisite.

Kevin, and Brad are very rude. Its terrible and when you get mad that theyre rude. They will hang up on you. And they fix your vehicle with generic parts. Do not recommend at all. Even the service manager Robert is rude and hanged up on me. Thinks he can run the business the way he wants. I hope corporate or what ever boss he has will listen to the conversations him, his staff, and I had when I called today trying to speak with each of them to get my car serviced. Wish I would never gave them a dollar of my money in the past. They never even once fixed my car right. People do not matter to them, they need to change theyre music playing on theyre telephone line. I cant believe there still in business. With the way they treat people. Taking my business to another Chevy dealer to get serviced. Everyone dont go here go somewhere else. Or youll find out how these workers are running there scam place.Call on date. 5/10/19Called starting between 2:30 - 3:15pm.Called a total of 3 times between these times.

Best place to buy a car or truck. We have purchased 2 from them

I want to say that I had a good experience with the body shop department. I’ve been in the dealership life for a lot of years and deff has me put on edge taking in my vehicle to any dealership. I had to get some body work done and they did excellent. I’m very picky and those folks went above and beyond. I will deff be back for any other work that may be needed later on if necessary. Thanks so much!!

The day y car was damaged while parked. L took lt to Sanborn Chev.. knowing the repair would be done correctly The Mgr. gave me the estimate. John Berwick told me the day IT would be ready to be picked...up Great work like brand newAs usual good workmanship and service.