Sadly, we did not have a very good experience using this company. Lots of delays, made even worse by the lack of communication. Constantly us having to ask for updates. When we did call, we weren’t always given the most friendliest of service. We originally ordered two sofa’s back in March, only one arrived in August and with a large back cushion missing which we still haven’t received so can’t really use the sofa and the other one has only just arrived after me chasing and chasing. It’s a shame as it is a beautiful store, with beautiful furniture but we won’t be returning.
Excellent store with great staff and goods. Just one problem irrelevant to most. The carpet is too much hard work for most of us in hand wheelchairs.
Every time I purchased something, order has been delayed. This time i ordered a dinning table in May, was supposed to be delivered beginning of August the latest...I havent even been informed that order is delayed until end September... I went directly to the store to ask what is going on.Is this fair to charge the client but you are not honoring the service you promise?There are more details to discuss but can not even be bothered to mention... So dissapointed...I would not recommend this company, absolutely terrible liars... You pass by them and they speak about the furniture and service like is the best, but after taking your money they dont care anymore... If i would work there i would quit instead of cheating people in such wayUpdate: the table might be delivered end of november... Maybe...i will even give birth until thenGood luck to anyone placing another order. High chances to get very similar experienceIn response to the owner who wanted the details for my order: 21/223203C #CSR89686#We arrived to a compromise with mr James Mcewen to get the displayed table from the showroom, he last respond on 6th of October saying will arrange delivery and then again i heard nothing, so had to go again in the store and speak with the staff members who could not explain me what happened (or apparently everyone was on annual leave) and finally they arranged a delivery for 3rd of November.Was the hardest purchase i ever made in my life with so much hastle. Dont understand why as a customer need to fight for my right to get the item i purchased and paid from 1st dayFinally got my table, pictures attached 👍i am happy as it arrived before giving birth to my 2nd childBy the way: I recommend the table, high quality, great practicability, perfect size for my L shape kitchen, I have been looking for 8 months to find the right size and needed an extendable one in case i have friends over
Fantastic showroom, lovely cafe, very pleasant and helpful sales staff, SHAME ABOUT THE CAR PARKING!!!Such an enjoyable experience apart from the £40 parking fee from the on-site car park for going over the 2 hr free parking. This was NOT made clear to us at all and we naturally assumed that the car park was owned by the store. If known to us we would not have stayed the extra 15 minutes that took us over the 2 hrs. Although intending to purchase approximately 10k worth of furniture and carpets, in principal we will now be taking our custom elsewhere. I sincerely hope that others are not caught out in the same manner that we have been. Will not be returning!!!
I have bought furniture and accessories from this company for the last 49 years. This new store of theirs is the best one yet and their ethos has not changed. The staff are very helpful and knowledgeable. The quality of what they sell is very good and the price is always competitive. I would always recommend them.
After extensive search for 2 new sofas a chance visit to the new Lucas store bore fruit. Lovely place and people. Massive choice of styles and materials. If you are after new furniture, Lucas are the place to visit.
Ordered a table 3 months ago and still waiting. Been delayed over a month. Very helpful staff but I wouldnt use this company again and seriously looking into cancelling the order.
Very poor after sales. Sofa arrived in August with a defect. Still waiting for resolution despite chasing daily. Hopefully we will not need to use the warranty cover as it doesnt seem worth the paper its written on. Be warned!Than you for your reply, please can you let me have an email address in order to reply privately? Thank you in advance.
Ordered 2 x 2 seater sofas . Delivery was excellent Dave and Pedro delivered and managed to fit through narrow doorway with great ease . Excellent service From start to finish .
Fantastic shop, left alone whilst browsing and then 1st class service when we needed assistance.
Vast modern warehouse style furniture store. Plenty of choice and great service from Matthew.
Spent couple hrs choosing mattress and divan base and the member of staff was really helpful and patient spent ages helping us but not ho wring like many stores we have dealt with Lucas before and really happy with service and furniture
Full of brilliant furniture and beds and lots of other items, worth a look!
The shop is vast with a great choice. Well set up and friendly service.
We bought a three piece suite plus carpet The carpet failed to arrive on the correct date. Despite chasing, the carpet did not arrive as promised.Hence when the furniture arrived, the carpet had not been laid, This meant the furniture removal staff had to hang about until they could install the furnitureThe carpet and the furniture is excellent,(5*) however the organisation of delivery was chaotic (2*)Because the carpet fitters went off in a hurry there were no off-cuts as usually left by normal carpet fitters
What a lovely shop. Really clever bit of architecture which looks amazing as you travel into Aylesbury from Bicester and beautifully laid out inside with amazing grey themed furniture etc. A lovely little coffee shop aswell with doors leading out on to a terrace. Nice loos. Good staff. Thoroughly Recommended . Only negative was the bed base and headboard were very expensive and its worth shopping around.
Brought some very nice items from this store and had a fantastic deal including a cheeky haggle. Great to see some big places can do that still.
Great furniture store with amazing choice of products to view.
Helpful staff, good products, great cafe.
Great choices, some bargains to be made... fabulous coffee shop...why wouldnt you ?
We had an excellent experience purchasing our two stressless chairs Beverley Edgell was very knowledgable about the products and was very pleasant to deal with. We will definitely return.
Very welcoming staff, extremely knowledgeable, nothing was a problem, exceptional service. It was a pleasure to shop. If only everywhere could be like this!
Very good choice of furniture and excellent service
Ordered an extendable table back in October, still not received and we are now in April. Been told numerous arrival dates and no sign of our table. I get things are taking longer with covid but over 6 months. We are now being told they cant give us an updated date. have spent nearly 5k. We have now had to resort to getting a refund so we can actually get a table. Will not be using you again.
It was massive with loads of collection. Definitely some unique items which are not seen around usually. So definitely different to the usual furniture store. Good customer service and a high level of cleanliness and hygiene especially in the current circumstances this is what youd want.
Great selection and excellent service.
Very pleased with Lucas Furniture although we have moved out the area, we still go back. Alan the delivery man and his helper always really helpful and courteous too.
Fabulous selection of sofas, great cafe too
Great place for furniture
Great shop.
We purchased two items of Stressless furniture from you and one of them developed a fault withing the guarantee period. We have emailed and called countless times. Ignoring us wont help. What a shame that you cannot sort this out properly. You know who we are so call us.
Purchased a new Hypnos bed. Very knowledgeable sales person, Graham Moore. Excellent and spacious showroom. Will be returning.
Great range of furniture. They seem to care about their customers as its not just about the sale. They will soon be moving to a purpose built new store on the Oxford Road with more space. I have been a regular customer for many a year and cannot fault them.
Very good service and a lovely new showroom
Fabulous new store. Enormous range of quality furnishings. Staff are friendly, courteous and very helpful.
Great Furniture showroom, amazing warehouse!
Went to Lucas Aylesbury - 50 miles from where we live in London because it was the only furniture store showing all of the kinds and brands of furniture we want to choose from for our retirement flat.I was reluctant to go so far, but I’d been to two well known stores but couldn’t compare for choosing the reclining chairs, ottoman, chest of drawers and matching bedside tables and dining table and 4 chairs all suitable for a small flat.I assumed it’d be a high pressure sales environment that I hate. We were delighted to find a large, two floors store, light and airy, with furniture carefully placed pleasant clean air at a comfortable temperature, with a smart cafe, sparklingly clean loos, copious parking, very pleasant, helpful and knowledgable staff and exactly the furniture we wanted, just a question of checking the fabric samples against the decoration of the flat and we’ll order.You’d expect there to be a downside like high prices or hidden delivery charges but there weren’t, the prices are lower than we’d pay elsewhere and delivery is included not an extra £60!Gets my vote as the best furniture store I’ve ever bought from in the UK, on a par with the super furniture stores in SpainTo cap it all I lost a valued ball point pen somehow during the trip and left a message at Lucas late yesterday. Had a call this morning from a charming security man saying they’d looked everywhere and asked the cleaners etc but not so far found. Exceptional!
We went there only because my brother received a book through their letterbox, wouldnt have known about it otherwise. The selection of furniture they have is great - something for everyone! Ordered a sofa which we loved. Barry went through everything we needed to know - I would definitely recommend him. Would definitely go back again as I loved the range.
Incredible store just full of fantastic displays of furniture for all tastes. Well wroth a visit
Fantastic service and delivered in a professional manner, I couldnt speak highly enough of this company.
Tried to call them to order some furniture. No answer called about five times over two days. So got the furniture from a different company. Same price.
Excellent choice of funiture. Shop very well presented. We were helped by Stuart who was very understanding as we returned to the shop several times before we finally decided on our purchase. Would certainly recommend store to anyone. It was refreshing to find customer service as good as this.
Exceptional furniture store really like the new building vast selection of products.
Only the best from Lucus, cant wait for the new showroom to open.
Just received our new sofa and we are very pleased with the process from start to finish. Great service and a good quality product. We would not hesitate in recommending Lucas Furniture to friends and family.
Great selection of furnishings
Professional service with a smile and a fantastic range to look at
Great shop.
We (hubby & I) went to Lucas Furniture in Rabans Lane. Lovely. Bit awkward for me - disabled/mobility issues - but very nice furniture. Glad we went. Helped seeing the sofas & sitting on them.
Absolutely brilliant staff and service. I highly recommend visiting if you are looking to update your furnishings.
An alternative to the normal run of the mill chain stores, all furniture made to order, good knowledgeable staff delivering a great service.
Bought an expensive european leather sofa. On arrival it had faults. After examination Lucas accepted the faults and arranged for a new replacement. Great service from start to finish. Happy customer.
Had a problem with a purchase. Thank you Neil and Alistair for your help and patience. All staff very friendly, helpful and knowledgeable. Superb customer care and hassle free.
Staff are friendly and helpful. Delivery men were excellent! So very polite and obliging. Would definately recommend
Bought a dining table and chairs from Lucas Furniture last year, and so far have been impressed. In their showroom in Aylesbury they have a great choice of really lovely furniture from a range of well known manufacturers. Wed visited a series of different stores, but it was at Lucas Furniture that we finally found one that was right for us. After a few months of exposure to daylight, the table started to show some coloration anomalies which Lucas Furniture agreed were not acceptable, and they have now replaced with a complete new table. For a great choice of quality furniture, and good after sales service, based on our experience Lucas Furniture is definitely to be recommended.
Barry thank you!! So helpful! We will be back to see you very soon. Great customer service!!
Very excited to find this store which we were not aware of. The variety of goods is good and the staff very friendly. However, we placed an order for 3 pieces of furniture, put down a deposit and left it, I had to repeatedly chase them for news of the order progress and after 8 weeks I was informed they no longer do that model of coffee table, and they could not fulfill the order. Very very disappointing. Would not use ever again.
Great selection of furniture items with helpful staff and competitive pricing
Superb furniture showroom. knowledgeable sales staff. have no hesitation in recommending them
BOI idk but its AmAzInG
Got a great deal on a bed and mattress salesman was very helpful
I asked both personally and via their website to contact me when they got the colour swatches in for a sofa we liked. They never did and when I went in and saw they were in the Salesman Michael with long grey hair he seemed so disinterested and lacklustre I took my business direct to the manufacturer. I hate poor service and they seem to be great at that!
We have been waiting months for a satisfactory outcome on a HYPNOS mattress issue Two so called independent companies have been to assess the problem They are as incompetent as Lucas After sales non existant (Been informed by email) How rude, that there is not a problem with the less than a year mattressShould have bought elsewhere and will be doing in the futureSave your money and stress levels and do lijewise
Loads of stock at good prices. Knowledgeable staff. An Ekornes stockist, so another plus.
Very helpful looking at beds today.
My experience was excellent at Lucas from start to finish ! Highly recommend. I was particularly impressed with with the delivery team in the office they were most helpful and efficient.
Great quality, great choice, excellent service
Great range, a mix of price levels and all interesting.. plus some great offers including floor models.
Great variety of furniture..lots to choose from..
Excellent furniture choices, and stock changes regularly, so always worth rechecking if you dont see anything the first time.
After spending a few thousand pounds on good quality furniture I have to say the sales staff are very good.however a problem with the grain on my oak table top is yet to be resolved it appears not to be a fault but I am not happy with the look of it.hoping for a satisfactory solution.
Stuart was knowledgeable and friendly yet maintaining
Just went in to look for small dinning table staff were very helpful.
Lovely quality stuff
Great store with lots of choice. There are some good deals to be had at certain times of the year too
Fantastic great value for money and superb help from stuart who dealt with us.
Weve bought furniture from Lucass many rooms over the years. Staff have always been very helpful and efficient.Never had an issue.
The service you get from Lucas Furniture is excellent I would not order Furniture from anywhere else.
Excellent service. BUT still await my Table as at October 2nd
Excellent customer care after having issues with a troublesome sofa
Very helpful staff. Quite a way to go from luton. Has a good selection of furniture.
Terrible service from Head Office, I have told them about 3/4 times that my mother passed away over 2 years ago and they still send brochures out in her name. Have told them again today, will wait and see if the name and address get taken off, it is most upsetting.
They always have interesting high quality furniture, but expect to pay for the quality, its not a discount store.Staff are always charming and helpful.
Attended with both my parents and then wife and ordered a new Italian living room suite. Staff are very friendly and offered us a brilliant deal. We are just waiting now for our purchase to be delivered. Theres a huge choice of furniture spread over two showrooms. Weve been to other furniture retailers and this is without question the best for advice choice value and we couldnt be happier. Lots of parking available, highly recommended
Superb selection and expert and excellent staff
A huge showroom. Both modern and traditional furniture on display.
Excellent furniture store, very nicely set out with friendly helpful staff.
Excellant choice of furniture to suit all tastes. Brilliant service
Great place to look at furniture with helpful staff
Very professional great sevice
Friendly staff and good service through the order and delivery process.
Good choice. Well worth a visit
Very helpful, and not intrusive staff.
Judge a company by the post sales service they offer. If this the case then Lucas are terrible. When things go wrong we found they didnt want to know. Dreadful after sales service!
Friendly, helpful and found what we were looking for
Good service and price match with Internet traders, check before you buy!
Very helpful and knowledgeable staff
Excellent service, just what we wanted, with a helpful tip also! Thank you.
Dont go - buyer beware, if something goes wrong as it has with my purchase nobody can help. Wasted a lot of money dont go there.
Excellent selection and helpful staff.