Disappointed by my last experience there. Poor customer service. I mailed a package and I asked for one document to be printed. They were too busy to help so directed me to the print center. I spent about two minute on the computer and was charged $10 for the internet time and to print one page of regular piece of paper!!! Ridiculous. I will happily give my business to the UPS store on Roosevelt, they are always so great and fast there.

Went here for passport renewal services. A few friends did so at other locations and had great experiences. I was basically told well take your photo, but wont help you with anything else. Completely contradicting what I was told by multiple friends.

Amazing, Exceptional, Fantastic, Awesome people are here by the name of Sara and Alex!!! How many ways can I say thank you for your help! Samson and I from the bottom of our hearts would like to thank you for being the calm in our storm. Professional, and courteous. I am so looking forward to working with Sara for my wedding invitations! Y’all rock! 💫

Excellent customer service ! Alex was extremely helpful with printing out programs, place cards, signs, for my wedding day. He informed me how to save on the type of paper and overall cut costs! Super grateful to have worked with him

The stuff is very friendly and very helpful!

This is the worst service I have ever gotten. I won’t be coming back.

Wanted to pack things in a nonsensical way in order to charge me the absolute most possible. Avoid these clowns.

Team member Augustin g was very unpleasant he made me purchase an box for no reason. It was horrible experience i have ever had it was embarrassment infront of other customers. I choose this location it was closer to my house. But now onwards I dont want to come over here. Nor I will recommend anyone this site. I did told him can u pack it up for me he said get lost I couldnt stand i would like to report this to higher Authorities. Its such a humiliation I couldnt express my feelings over here. Plz dont come here. It is very bad experience very bad stuff. I dont know how, why, what did he gain by doing such an act shamefull.i spent nearly 30 minutes Becz of him he was lazy doesnt want to his job, either he was fed up or he doesnt want to help customersI dont know who has hired him.

Ms. Arianna provided an excellent service at the Fed Ex Lombard location. She was very friendly, professional, and patient. I will definitely recommend this location.

The place is clean. Staff was very friendly especially Sara who really helped me. Spent a lot of time making my project look good.

Very good place for scanning and printing in high resolution. The staff was very nice and understanding about my situation. Thanks!

The customer service was terrible. I came to have some brochures printed and they kept having problems. The cutting machine was broken so one employee cut everything by hand while the others talked with each other, even though they could have been helping him to make the job go faster. I was there for over 45 minutes and I was the only customer. Only one employee apologized (the same one who did all the cutting) though the others were watching me wait. The other employees loudly discussed how they would charge me. Some thought I should still have to pay for the hand-cutting, even though it was not my fault their machine was broken. They did decide to charge me for the machine cut, though my bill still came to over 100 dollars. The woman who checked me out did not make eye contact once, nor did she say anything to me other than my total. The brochures I received were of such poor quality, the price so high, and the wait so long, that I feel I would have had an easier time doing it at home. I have never had such a bad experience with FedEx, or with customer service in general.

I had an email sent to FedEx to print and fax for me. They cared about the service they provided and did an outstanding job.

Came a few mins before they close kiera didn’t mind and she tried her best to help in everyway possible. She should be sent to Bloomingdale to teach themCustomer service.

Excellent Services and great customer services.

Great service every time I need any type of help everyone here not just 1 pacific employee

Ive been here numerous times for a variety of services and have always had great customer service from the employees here. The service can be slow at times when theyre busy but I cant imagine you can expect anything less. This is always the location I come to when shipping with FedEx.

Reliable for years. I have had training workbooks printed here for the last 5 or 6 years. Never had a problem and service has been solid.

Only, so far. They pick up,

Full service printing. Sony picture station. Perfect for making copys of pictures.Also, This location is a Kinko’s with a FedEx in it, unlike the reverse with many locations.

The people there are so RUDE! I came in for a last minute print of one poster for an art class and the person I went to had so much attitude. His response when I told him I needed one print 16x20 today, he told me that he had 35 other people wanting the same thing! Like I was making his job hard for him. Are you kidding me?? Is it not your job to print for people who is paying for the service?? Man I wish I would have gotten his name. Maybe if he did his job a little faster he wouldnt be piled with single prints!!

Horrible.. Pandi was trying to talk me into a box 6 on all sides bigger than necessary.. then after I packed the box myself no one would wait on me..walked out with the box Ill send from another location.. pathetic

I ordered some invitations to be printed the night before I picked them up. They were laid in Flyer mode online, and I laid down cropmarks so I could cut them to size later after I picked them up. I was surprised that whoever produced my order had trimmed the invites at no extra charge because they saw the cropmarks. I thanked them for saving me lots of time!

The service at this location is horrendous. I drop off boxes with prepaid labels, and make several trips in and out of the facility bringing in boxes. I can make 7 to 8 trips to the counter and never once be greeted or asked if I need help or assistance. I could be the only customer there and will still get no service. When I do get service, I get complaints about the condition of the boxes or the amount of packing as if theyre trying to force me to buy their boxes or packing. If the boxes were adequate to get to me, they are adequate to go back out. I took the boxes back and sent them out using the FedEx in glen Ellyn with no questions asked. I will be making the extra drive to the glen Ellyn location from now on, its obvious this location doesnt want my business. This FedEx should be called FedUp. Im forced to use FedEx for shipping because of work, UPS on Roosevelt was sooo much better than this garbage!!

Was just there to print some invites and they were helpful and got what I needed done.

Nice to be able to send packages here and pick them up 24/7

Have gotten better customer service from a telemarketer. Train your staff FedEx!

Ive been here at least 10 times and every single time I have had to deal with incompetent nincompoops. This one woman could not spell Rochester, NY, she wrote it down as Rockester, NY. There have been times when different people in the store gave me different answers. It seems like they do not have any interview process. As long as you have a body and a head and you can speak English you are hired..

Easy In and Out + Fast, courteous service.

Very helpful. But costly to use the computer.

Absolute worst service Ive had at a FedEx location. Incredibly rude staff! I would not recommend using this store to anyone. Drive the extra miles and go elsewhere.

Ariel is awesome he really helped me out with my shipping disaster

Diego help me print some pictures... in and out in minutes, thanks dude!

Nikki was fast and courteous!

Helpful and knowledgeable staff

Excellent breakfast