Stapp Toyota is an awesome place to buy a car. My whole experience went very smoothly thanks to Jim and Dana. Jim made sure I got the vehicle I wanted, and Dana follow through with the sale for me and it was a wonderful experience all the way around. I will definitely shop there again for my Toyota needs! Thanks guys, great job!

Talked with Conner Gordon on a new Tacoma Pick Up. Great attitude and information. Ordering a new truck was so much easier pre pandemic.

Just picking up a coworker after dropping off his pickup, he will not take it to anybody else for service, he trusts this dealership and the service.

Always feel pretty good about going here. Would recommend it over some of the other dealerships.

Austin is an amazing service advisor, will definitely use them from here on out!

Do not take your vehicle here for service. They will make you wait hours, and then try to push products and services on you that vehicle actually doesn’t need.

Over 3.5 hours for an oil change! Upon completion they discovered my battery was dead and required replacement. Add another hour... Whats the point of paying someone else when it ties up my whole day?

Friendly easy to work with. The service department is good.

Cannot get a call into service depth. First, the call goes overseas, wait, they get your number but never call back

Super friendly staff, nice lobby to wait in when getting service, they dont make you wait too long while theyre working on your vehicle. I cant speak on behalf of sales because I didnt purchase my 4runner here.

This place is great! They are very friendly and the service is quick. They even called me to remind me that it was time for my vehicles service to set up an appointment. I would highly recommend Stapp.

Absolutely the best car dealer ever! I used to go to a competitor, but never again! Grant was my salesman and he hooked it up! Saved thousands of dollars and got a killer interest rate. But what would be REALLY nice is a sign at the cafe saying cash only.

I wont tell

Great service.

Super service on my two Avalons! H. J. Borger of Frederick Co.

We use them to service our vehicles. They have friendly staff and can get us on the schedule easily.

I would have given them a negative star if I could. I think this team should not be in business as they are a shame to Toyota quality . Here are the reasons . I went there on 14th July 2020 and spent a total of $499.71. Itold them there is a leak for my washer fluid, they said they need to replace a part and they don’t have it and need to special order and I payed for it as well. I went there again driving and back for nearly 40 miles. They said they fixed the issue . WhenI reached home its still leaking . The point is that their diagnosis and fix was totally wrong and also they didn’t have basic common sense to test if its still leaking. I also noticed later that they didn’t even connect all wires after the battery replacement. A total shame for quality of workmanship. Attaching the photos to prove my genuine situation. Not going there again as I don’t even know, if they can / did all other complex work correctly(I also did a brake fix), if they can’t fix a simple leak / connectwires to battery / don’t have common sense to test simple things. I will be reaching out to Toyota as well .

Good service. You know what youre going to expect. I dont like having a scheduled appointment and my car having to wait anyway, however.

Took our truck in, to get checked out, and have the battery replaced, on the 9th of October. It took them all day to do it. Exactly 20 days later, the battery they installed dies. Took it back to them, and sat at the dealership for 4 more hours,on the 29th. They said it was some kind of hickup and they couldnt find the source of the battery drain. 12 hours total of having my truck, for a battery? Very unpleasant experience, and very uncomfortable seating for people who have to wait so long. They really need to get their priorities straight. Just because they werent being paid for anything on the 29th, doesnt mean to ignore the customer for hours, especially when you know they are waiting. Seemed to be done purpose. Not one bit happy with them. Other dealerships have offered at least a free carwash for being inconvenienced. Not this place. The couple people I did talk to, didnt seem to care about anyones inconvenience, but their own. I suggest taking your vehicle to another Toyota service center. I will. Just because they are the closest to me, doesnt matter when they treat you like a second hand citizen.

Lipids was so great! And was so helpful when unexpected things came up on my car! Thank you Lupita!

Paula tried to charge me for a oil change that should have been free had to remind him

I was very pleased with the service department. Outstanding employee help. The guy north end. Hats off 2 him.

My wife and I bought our first Prius at Stapp (though we live in Boulder, much closer to another dealer) because Stapps price was better. This morning I went out to look at a new Prius and, though for personal reasons I didnt buy today, the experience was great. The internet salesperson, Vicki, was pleasant, low-pressure, and knowledgeable about the car. (For example, when I mentioned that a reviewer had complained that the sunshades were too short, she quickly showed me that they have convenient, built-in extensions. She had also obtained the car for me from another dealer, and pointed out some details of its aerodynamics, an interest of mine.) Im likely to buy the same model later, and Stapp will be my choice.

Great place. Bough and serviced my 17 taco here been good to me. 🙏

Sold me a set of tires, took 7 hours to *attempt* to balance and align. The car feels like Im driving over drunk bumps when talking a right bend at 45+. A 2nd attempt which took another 3 hours did not improve the ride. The customer service woman was rude. The service manager cancelled a follow up twice and will not return calls. Attempting a warranty return with the manufacturer at this point. AVOID THIS PLACE FOR SALES AND SERVICE.

Always professional and courteous service!!

Nice relaxed atmosphere

This time was fast and a good service .

Very helpful service dept, especially, Garr