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Jiffy Lube
962 15th Ave, Longview, WA 98632, United States
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Jiffy Lube
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De
Review №1

Fast and efficient, used a coupon for a good deal, the fellows there were nice and made you laugh.

Re
Review №2

Guy giving the estimate was a bit rude or possibly he has trouble CONTROLLING THE VOLUME OF HIS VOICE. Other workers seemed nice but we went elsewhere.

Da
Review №3

I went for an oil change on 8/22/21, and they displayed on the receipt that they checked the fluids too, including transmission and power steering fluid, a week later I get a wrench light pop up in the dashboard, take it to my mechanic and he calls later that they filled the transmission with gear oil 90-w and that the power steering Reservoir was empty, so my mechanic said today that I’m gonna end up needing a new transmission because of what jiffy lube did putting the wrong fluid in, my car has been reliable without any major problems for over 10 years until now.BE WARNED

Sa
Review №4

They do more than just oil changes.

Ki
Review №5

They were professional and the estimated time was accurate, needed a head light bulb changed before work and was able to get done and be on time for work!

Tr
Review №6

I go here when ever I need a oil change because I really feel the employees are really nice men and good at there jobs. Teamwork is what these men possess and that can be difficult with different people and personalities.Customer service is awesome and the fellows are very informative. I feel that the corporate people are really pushing these workers for add on sales. If you can’t afford to do a up spiff then that should be final. Well thanks guys, cheers!

St
Review №7

This Jiffy Lube is the place I always go to. The employees are polite, knowledgeable and professional. They get you in and out of there as quickly as possible. They are always more than willing to top off my oil between oil changes without giving me attitude. As long as I’m living in this area, they will always be the one to service my car. I highly recommend them!

Ta
Review №8

When I get my car serviced its usually with jiffy. They have great customer service and the price wasnt horrible maybe a little prices but they did an excellent job.

Br
Review №9

Some great fellas. Oil change was done in a timely manner. Great review process as well. Thank you!

Jo
Review №10

Had engine flushed and oil changed, didnt even bother changing the oil filter. Minimum wage clowns. Will never go back.

St
Review №11

They did a great job, but really need to explain the different types of service, types of oils and price, before doing the work.

St
Review №12

Dusty was fabulous.He added air to my bike tires.They service not only cars, but bicycle tires too.

Ta
Review №13

Great customer service! They were quick, knowledgeable and offered other services without being pushy. Went for an oil change and also got my windshield rock chip fixed.

Je
Review №14

Way over priced 99$ for a 15$ belt after spending 300$ brake and power steering fluid change. Wouldnt recommend.

Te
Review №15

Very dissatisfied and I feel like I was taken advantage of because I am a female. They have lost my business forever. If you are a female ask lots of questions because there vagueness and skirting around will cost you lots of money.

Fr
Review №16

Great customer service quick oil changes, and plenty of other automotive work that you need done.

Te
Review №17

Found oil on our garage floor this morning. Oil change was yesterday. Took it back they stated it was a dirty clean up defined, left dirty oil in the pan. Recommended all kinds of service options. Lets get the oil change correct first.

Iv
Review №18

Had an absolute great experience with these guys! Were extremely helpful, professional and seemed to have great interest in my safety. They helped me navigate through certain decisions and gave their honest suggestions. I would definitely recommend this place to my friends and would use them again in the future if I am in the area.

Ka
Review №19

Staff was very friendly and respectful. Got the job done quick while I sat in the car.

Ma
Review №20

The techs at this locations lied about serviced needed. Trust nothing these guys tell you and take your business somewhere less shady.

Di
Review №21

I was very pleased with the service they were very professional very courteous and did a great job thank you Jiffy Lube

An
Review №22

Good crew works at this location

Sa
Review №23

I usually change my own oil when my 93 Jeep was running.But with the Camry being so low and it being winter I have had it serviced twice since I purchased It.Friendly service and Raidier gets his happy car ride.Maybe when weather warms up Ill get my ramps our and change my own.I believe in synthetic oil and the best filter you can buy.Wix filters are good .You need to take good care if your transportation just as everyone should take great care of of their health.Recieved good service.

Mu
Review №24

Fast, convenient, affordable. The staff were really nice and explained the different types of oil changes so I could understand. My car is running much better. Thank you for inspecting my car too.

re
Review №25

Great quick service and great knowledgeable staff.

Mi
Review №26

Great costumer service! Friendly? And made sure that I wasnt skipped in the lineup I appreciated that. They were honest with me, and didnt try to play me to upcharge like other places!

Jo
Review №27

Lucas seemed knowledgeable about his experience on working on vehicles.

Ma
Review №28

Throw,and fast

Ar
Review №29

Polite and helpful employees, just seems like they are very busy for how small their place is.

sm
Review №30

Took good care of me and my car, easy in and got lucky without a line to wait through. Budget 30 minutes just to be safe.

Br
Review №31

Went in for an oil change and left with a car overfilled and never again will I ever go there.

La
Review №32

Did exactly what I asked for. No pressure sales.Definitely will return. Went over and above to help!

Re
Review №33

Nice people, good service.

lu
Review №34

The guys at Jiffy Lube fixed the rock chip in my window quickly and professionally. I really appreciated the work they did for me.

Te
Review №35

Fast, prompt, professionalism. I used a coupons...so it was cheap and they did a good job

Mi
Review №36

Guys are always professional but also personable

Ri
Review №37

This is my place. Veteran discount and peace of mind. What more can you want?

Je
Review №38

Excellent customer service great place to ho for questions about your car

Ki
Review №39

I no longer go here, and I used to be a long time customer, too. They used to be very professional, and I could trust them....NOT ANYMORE! I finally switched to someone else, as everytime I came they would lie to me about something is wrong with my car. Everytime I came, I could tell it was all about upcharge me somehow, someway. I finally called out one of them, on their bull***t, and he lied to my face, and said it must have been a mistake, yeah right! Never again will I go back. I had been watching this downward spiral for awhile, and finally had enough. Jiffy Lube is not a professional place anymore, and hasnt been for awhile. Its all about profit, and they dont care about you anymore.

Ro
Review №40

Really suspecting that semi synthetic was used instead of full synthetic. The last time my vehicle ran this bad I was running semi synthetic and smooth as a whistle with full synthetic the last 2 oil changes...i PAID for full synthetic but I BELEIVE I got ripped off..

Ke
Review №41

Two cars arrive at the same time. One car goes to lunch, the other car stays in the the hot bay. Which car do you think jiffy lube does first? The car that has gone to lunch with no concern for how long it takes for their oil to be changed or the car sitting in the blistering heat waiting for an oil change? If you picked the second one you might be a 15th Ave jiffy lube customer.

El
Review №42

Such a helpful and friendly bunch guys. I keep going back for all my car needs.

Ev
Review №43

The best ever. The kids were helpful polite and professional. Did a great job

to
Review №44

Jiffy lube on 15th is amazing they always get things done in a timely manner, and they always go above and beyond for their customers. Thanks guys Ill definitely return.

Ca
Review №45

My last visit here was for an oil change. I supplied my own oil and filter due to my preferences. The employees worked quickly and were professional. I typically do not like going to these places due to the pressure they put on extra sales even when instructed to only perform a single service. This visit was an exception.

Ri
Review №46

Fast... thorough... and great customer service... Thank you!!!

Lv
Review №47

Tech recognized that there was wrong oil type put in my bmw and drained and fixed

Mi
Review №48

These guys are always on top of things when I go there. Great service, very polite 😊👍🏼

Sh
Review №49

I didnt like the pressure tactics. Being pulled into a little closet. And being told I need over $3,000 work on my car. I just wanted to know if Ill change

Mi
Review №50

A 30 min oil change turned into a 2 hour wait. Estimated time was way way way off.

Ma
Review №51

Employees always courteous, clean bathroom, explained so I could understand.

ac
Review №52

Great time, must check out, Tylor rocks!

Fa
Review №53

Fast, reliable, professional, and consistent! Thank you Jiffy Lube :)

Fe
Review №54

Great friendly service. Longview, Washington. The top offs are a life saver.

Ma
Review №55

Good service and decent price. Watch out though since they do not give discounts that you dont remind them of. Ie. Guy out front saying next car gets discount. If it wasnt for the bait and switch I would give 5 stars.

St
Review №56

My girlfriend took her car in 7/20/2019 to get an oil change, waited 15 minutes to get into garage stall. 5 employees yet we waited. I asked if they would be getting to us soon and was told they could guide us out. We left without oil change and very upset and unsatisfied. I thought that they missrepresented the name Jiffy Lube. Thank you.

Le
Review №57

Did a great job servicing my vehicle in a timely manner.

Ji
Review №58

Great service and friendly people!

Tr
Review №59

I called to get a price on the phone, and they said it would be $86.99 plus tax. I gave them the make and model so that I could get an accurate price. They charged me $130 and when I told them what I had been quoted the manager said he would give me a refund after he talked to his boss. He also said that his boss would call my husband. HE LIED ABOUT EVERYTHING!! Jeremy said that he would fix the chip in my windshield and ended up breaking the windshield. Now I have to pay another $270 to replace the windshield! Their word isnt even worth $33!!!! I would give them 0 stars if I could.

Da
Review №60

They were very helpful and answered a lot of questions.

Am
Review №61

Went to Jiffy Lube today for a full service of my car before a long road trip. The techs were very knowledgeable and helpful and suggested what services I would need and helped it to fit into my budget. But when they went to rotate my tires they noticed that all the tires have nails and bits of metal in them and are in a dangerous condition. The tech brought me into the bay to show me he wasnt just trying to up sell me on tires, you could actually see the problems with the tires. I was a little distraught because I thought I couldnt afford new tires at the time, so they helped me get approved for financing and worked with me to get me everything I need. Special thanks for Jeremy and William at the Longview location!

Ja
Review №62

Completely unhappy.. I had to finance thru snap finance. Total bill was 330..I paid 15.00 on the account at time of service which brought down the amount financed to 316.00. I was actually charged the entire amount and the 15 bucks that I paid Jiffy Lube on my account disappeared....well probably in someones pocket... Jiffy Lube and Snap finance are shady at best. Do Not go there, do not trust anyone who works there. I have tried 6 times to call both companies with ZERO answers on why and where the 15 dollars went.... Its not about the 15 bucks, its about honesty and professionalism...Very Sad a small town company would have such a nasty reputation..

Da
Review №63

WOW no pressure, showed me cabin filter like the all do (previous Juff lubes always wanted to replace it) and said no need to replace and explained why. What an outstanding place, dont forget to go online for discount coupon.

gu
Review №64

Services great Professional workers

An
Review №65

Fast friendly and helpful service. Request Brandon for best service.

Wh
Review №66

What awesome service 👍

Ke
Review №67

Good place but expensive 100 dollars for oil change. Do it yourself for less than 1/2

Du
Review №68

I have had excellent service from them

Vi
Review №69

Great employees. Excellent customer service.

Ke
Review №70

Waited over an hour and no work done. Confronted the manager and didn’t even apologize.

Da
Review №71

They took the time help me with my concerns though the place was jumping.Ill be back

Ci
Review №72

Past couple times Ive came in the same employee has waited on me & yesterday I had a screw in my tire, he told me he didnt have a certain tool. That he wasnt able to work on it.....Last month I came in to have my spark plugs replaced...he right away says. I dont have the tool to do that.. Really..what do you do here? Does this guy know what hes doing.No tools for maintenecing vehicles. Ill take my business elsewhere!

De
Review №73

Pulled in to get my turn single light replaced- the guy realized that it just needed to be cleaned. The socket was full of gluck, keeping the bulb from working.NO CHARGE!! 😊

Gi
Review №74

Tucker even though they closed 30 min before due to smoke from fires took time to top off my oil which was a quart low...thsnk you Longview jiffy lube and ur signature oil service

Ad
Review №75

Great business

ta
Review №76

I had Just got a premium oil change at a jiffy lube location in Oregon the day before my transmission sensor came on said it was overheating so I call this jiffy lube thr closet one I was too knowing they were closing soon told them my situation thatd Id need a transmission flush and they told me to hurry down which was 15 miles out of my way just to be turned away saying they werent aware thats what I was needing leaving me stranded 2 hours from home. Great service guys thanks for the help...

Do
Review №77

Jerry and jeremy are awesome. They found problems I didnt know about. Fixed them

El
Review №78

Got me in quick, didnt try to sell me anything I didnt need. Great customer service

Ma
Review №79

Thank you Longview jiffy lube tires look great and the Snap program made that happen thank u

Me
Review №80

The guys are super nice, gave me a great deal, very quick and seemed very knowledgeable. Would have been 5 stars is they would have PRIMED MY OIL FILTER!!!! Cmon guys!

Ma
Review №81

This jiffy lube is always more thorough and less pushy than kelso. You can always find coupons on line.

Ju
Review №82

Friendly service and fast

Jo
Review №83

Came in for a tranny flush on my F250. High quality job (watched them do it) and friendly. No pushy upgrading or upselling. Sitting here as we speak doing the same service on my Navigator, and again, outstanding work, paying attention to the little details. Way better job and service than the dealership or another shop. I would highly recommend this place, and Ill miss coming to this shop when I move back to Texas next month.

Re
Review №84

Update: 10-2020 . Returned for oil change and they said my transmission fluid was overfilled and needed a flush. I said I only come here so you guys must have over filled it. He had no answer. I went to a friend mechanic and after correcting the situation told me jiffy lube is notorious for making problems that they then try to make you pay to fix...while also potentially ruining your car, I might add. Also jiffy lube tried to tell me I needed new tires and made it sound like a blow out was imminent. Well I get my tires at costco and do regular maintenance. I put alot of daily miles on my commuter car so I know exactly how much mileage I have left and have that verified and checked regularly so as not to be stranded. I had 40000 miles left on my tires at the time. They were only 12 months old...there was zero need for new tires... Guess whose never returning to jiffy lube again.7-1-20 Helpful friendly accommodating. Not a hard sale on unneeded things. Good to know what needs work for future reference. Got tires rotated...nice plus.

Do
Review №85

I bought my studded snow tires at the Beavercreek store in Oregon. When I bought them I was told I would have lifetime free change overs. Id asked, At any store? They said, Yes, any store. So at the end of the season, I took my car to the Longview location to get them switched over and got the run around. Then they finally changed the tires over as a courtesy. I should have been wary of the fact that it took these clowns 2 hours to change the tires and they did it next to the waiting room in basically the parking lot. Howd that go? I took it to my regular mechanic who had to rebalance the front tires because I knew there was something wrong. Sure enough, the right was out 1.5 oz and the left 2.0 oz. I would say, Stick to Jiffy Lube for lubes only but when I went to the Beavercreek store and had my oil done at the same time I purchased the tires, the oil filter was left loose and I started leaking oil all over my garage. So, lets just say NEVER go to Jiffy Lube.

Ro
Review №86

Slowest service Ive ever dealt with. Sat for an hour and a half and finally it was my turn. But had to leave before anything was done. Overpriced and slow. Would not recommend nor will I ever be so lazy as to go there. Sadly Id rather take it to Wal-Mart !

Re
Review №87

They have wonderful gentleman working at Jiffy Lube. These men are educated and willing to go the extra mile for their customers. Thanks Shad YOU DESERVE A RAISE

Mi
Review №88

I got an oil change done 2 days ago. They said I had an oil and transmission leak. They had my car for a total of 5minutes. The receipt says they changed my oil, changed my oil filter, vacuumed my floors, filled my transmission fluid, filled my power stearing, washed exterior windows, filled windshield wiper fluids. NONE OF THAT WAS DONE!!! they saw my leak and stopped!! I wouldnt be so mad, but they still charged me the full $50. I took my car to my friend, and he changed my oil, and topped off ALL my fluids. And that oil/transmission leak they said they saw was nothing. All my fluids are still full. They did nothing for me except steal my money!! -- this is for the jiffy lube in kelso

Li
Review №89

These guys were pretty helpful for several issues, and could take me in pretty quickly even when they were busy.

La
Review №90

My 30 minute wait was over an hour. I was mischarged, and the manager did Not care.

Ma
Review №91

Gave me a great deal on a serpentine belt, and very quick service, got an oil change and belts changed in about 45 minutes including waiting for other customers.

El
Review №92

I was there with my sister. We didnt have to wait to long for them service her car

Kr
Review №93

Drove by at 5:40ish on a Tuesday and they were locking up. Google and their front door says it closes at 7. Won’t be coming back

Je
Review №94

They did well

LA
Review №95

Quoted one price over the phone but charged more when I got there with no explanation.

Co
Review №96

When even the assistant manager doesnt get the tpms set up correctly this isnt the place to get new tires.

Di
Review №97

Thorough car exam, quick and capable staff.

Ju
Review №98

Been going to the same one for years. Great service, they do an outstanding job and friendly folks.

Me
Review №99

I asked how long to re charge A/C. I was on a schedule. Told 15 min. 10 min later and helping car behind me, I was just asknoledged. Was told by another employee he had not even hooked up machine. I left their service was a joke. Will go to my regular shop

Mi
Review №100

It costed me $200 for a so called tune up all they did is change the spark plugs and left the bad spark plug wires on if I knew that I would of had my friend do it and he does a real tune up for $250

Information
14 Photos
100 Comments
3.9 Rating
  • Address:962 15th Ave, Longview, WA 98632, United States
  • Site:https://jiffylube.com/locations/wa/longview/794
  • Phone:+1 360-423-9700
Categories
  • Brake shop
  • Oil change service
  • Tire shop
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–5PM
  • Saturday:9AM–5PM
  • Sunday:8AM–6PM
Accessibility
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
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