Great guys. They are very helpful and polite able to answer any question I had and not a bad hourly rate as repairs go... Sometimes parts are more expensive that you think. Other times they are cheaper than one might expect. Not their fault if a $500 job could have been avoided by a simple $9 wristband. That was on me 😂. Still good people.

I had to sell my computer before moving and they were great. I dropped it off, and they assessed it and called me back with their offer. They were able to mail me the check to my new address 1700+ miles away. Wonderful interaction with all staff and would recommend them to anyone needing to buy or sell equipment.

The workers are honest, knowledgeable, and helpful.

If they have what you need thier great. A little more than ordering online but local company and locally owned.

The owner is as unprofessional as he is short. He ignored questions I asked him, charged me for 4 hours of work when three of his employees told me it would only take two hours at the max, and tried to tell my mother she couldn’t pay for the work after she questioned the price. He also yelled at his employee in front of me, made him clock out early for one mistake, and was extremely disrespectful towards me. All of his employees are extremely respectful and nice, it’s only the con-artist of an owner that caused issues.

Its evident from other reviews and the owners own comments to those accusations that this place is not oriented for customer satisfaction. Good luck, Keene, with your business model. Ill check back in later and see how well that worked out for you.

Took my comp in for repairs and was told it would take 3-5 days, 2 weeks later still no word. Finally figured out the problem, they had lost the computer and work ticket. After that they wanted $250 to replace the motherboard but needed to order it and it would be another 7-10 days for that. Tired of getting the run around i took it to FCI in longview and it was fixed for $70 and ready for pickup the next morning. Turns out the motherboard was not the problem.

Friendly and knowledgeable, I will definitely be back for my next service or upgrade.

The line of graphics cards recently released and this retail store is scalping the price of them, they claim high demand is driving the price up, the price is almost $300 over retail. They would have sold 2 of the cards they had sitting in their shelf today but they are nothing but unprofessional scalpers and I personally hope they go out of business

Best computer service tech we have ever had in our home, knowledgeable, informative, nice person. Whole lot better than than the Geek Squad that have come to our house. We highly recommend them

I went there to buy a modem. Unfortunately they only had one in stock. But the customer service was wonderful, I was greeted as I came in the door and helped immediately. I got distracted when I saw something about HDMIs as I was looking to get a plug splitter. I had been looking at the cables and explained I had hoped theyd have HDMI plug splitters as I run 4 devices on a TV with 2 ports. The gentleman who helped me find the modem also helped me pick out one of those.TL;DR- Good customer service, very helpful and prompt

Bought pc hear 3 years ago,great experience. recently, 7-30-2020 took external hard drive for service, not only could they not get my data they could not put it back together properly.pc shop in New Boston had no problem getting my data. They had recently changed some staff and the knowledge base wasnt there. Couldnt even put hard drive back appropriately

Very nice and orderly place and staff is very helpful

These guys know what theyre doing, and have excellent customer service. I always feel appreciated as a customer and will continue going back!

I had an unbelievably horrible experience with the manager in the Longview location. He has nice staff though.

Generally speaking this place does excellent work, and very quickly. This time I came in with what I thought was an unsolvable problem, and that turned out to be the case. After a week of being without my laptop, I had to pick it up without it being repaired. I didnt have much hope for it anyway. I will still go to them for service; they really are very good at what they do.

I paid to get my Dell laptop analysed, then fixed. I paid for expedited services that was about $95.00. The tech told me my keyboard would to be replaced, that was $55.00. It took about a week to receive my back laptop. I did not mind spending the money because it was finals week. To my horror the keyboard is bouncy or spongy. In addition,I kept getting an error message concerning a essay I had been working on. When I sent an email to the store manager and owner I believed that they would fix the problems. Instead when I returned to the store to works things out with the owner he did not introduce himself, I had to guess who he was, then he called a tech over and left.No apology for the poor quality or anything!Next the tech told me that it would cost me an ADDITIONAL $185.00 to find out why the error message was happening. ( I had previously asked if I need this service when I asked about the keyboard and was told no.) For the grand total that was being asked for I could have purchased one from Walmart. Devastated and crying I picked my computed back up. Finally as I write this review I have to go back and insert spaces between my words because of the flimsy quality of the keyboard. I eventually had to purchase a smaller laptop to get through the end of the semester. This was in March in Longview when the shut down began. Best Buy and CPU were the only quality computer store that I knew of. I hope this helps someone.

Do not come here for service, they are con artists. Needed an OS installed onto an SSD, which shouldnt take very long. So I pay them their required $60 for the first hour of labor (this phrasing is important), which is already a little egregious for such a task. Then I wait a few days and found out they charged me an extra $100 since it somehow took 2.5hrs for Windows to install. So youre charging $50/hr while you literally do other things while Windows does its thing. Outrageously expensive for such a menial task. Do not come to this store, they will charge you insane rates. Im all for supporting local businesses, but this is a bad one.

Brandon & Rook went above and beyond! They provided exceptional customer service and shared so much knowledge. The prices here are reasonable when it comes to computer parts and the staff is great! The remodel is coming along nicely and Donut the dog is a nice touch. We will always recommend CPU Longview.

Computer repair and sells of reused computers. Got a really nice computer for a nice price. Have had it two weeks and works wonderful. For a used computer with a 30 day warranty, I am 💯 plus... Satisfied with it.

Halpful and nice all the way. Everytime i go in they always give me good service and customer service

I used CPU in Longview regularly when I was a supervisor there for CSI. I bought all of our Cat5 cables, DB-9 cables, and other accessories that were needed. Very knowledgeable staff and willing to accommodate you in any way. Their cables are high grade and long lasting. Great place for all of your electronics needs.

All of my experiences have been wonderful and their prices are very competitive. Going there today to pick up a part I need for one of my computers. I gave then 5 stars because every time I have a question and I dont know the computer jargon they are always super helpful.P.S. You have to love anonymous 1 start reviews

Excellent store. I didnt realize that we finally had a store with computer parts locally!!! Now I dont have to drive 150 miles to Dallas, Tx. nor order things on the internet. Cuddos to these guys. Thank you!

If you need computer parts, have questions even remotely related to computers, or need someone else to work on your computer for you. CPU is the place to go. There is an insane amount of knowledge and expertise crammed into this computer shop. The staff is very friendly! The prices are the best I have found. So on an ending note: Best Buy SUCKS!! ...Lol

Went in here looking for a SSD for my newer laptop on Thursday at 6:15 or so. The guy at the counter was VERY helpful and assisted me in a new bigger SSD and USB enclosure to clone my old SSD to the new one. Thank you to you guys. Its hard to find knowledgeable people like this anymore. His instructions worked perfectly. Best Buy actually sent me to the right place.

Reliable service, knowledgeable employees, and dependable on ordering special components for high-end computers.

Great experience, the techs really knew their stuff. I came in for one thing, was in and out within 5 minutes with exactly what I needed. Parts worked great, and the prices are competitive to those I found online.

I absolutely love this place, the staff is very helpful and I get what I need. Very good prices and they have a lot of products.

CPU Im sure is a great establishment, but the customer service and systems of their business are not worthy of anything above an one star review. I went in there with one part in mind- a CPU cooler. Though the selection was limited their associate, eagerly wanting to help, kept urging me to get one of their two liquid coolers left on the shelf. He ensured it would be perfect for my system and no one has ever has had a problem with it. I expressed my concern for it not fitting my board, yet he persisted. After buying the item and going home to see the manual showing me ITS NOT COMPATIBLE, I returned the item (probably 20 mins after buying). During this return, a mound of grief and attitude was unnecessarily given from a different associate who demanded the 8% restocking fee and indirectly insulted my buying decisions while defending his other associate... when all I asked for was a simple return because it wasnt the right fit. Best Buy was much more useful.

Great place to find the help you need to get an office set up right!!! The staff here is awesome!

CPU offers great customer service and network installation services. They have a great team and carry a lot of electronic components most stores like best buy etc will not carry in store outside their websites. One of my favorite stores in Longview.

Needed a crossover cable. They custom made one for me in about 10 minutes. Love these guys. Prices are not ridiculous and the service is excellent. Will be returning.

They would get an Excellent if they kept a repairman on site but he comes in when he wants too. You have to wait for the excellent service.The computers are great mine is still running great.

You are better off buying computer parts off amazon. The prices at Amazon range from 10% to 80% cheaper, even if you pay for shipping. I dont see how they keep the Wholesale computer parts on their name since they charge at an extreme premium rate on parts.

I walked in prepared to spend a lot of money to solve my problem. They listened to my shopping list, asked what my problem was, and proposed a solution that was a fraction of the cost. Sprint is a great associate. I will be coming here again.

They normally are able to supply our business needs.

Superb staff, Jordan and the crew will look after your devices. Fair prices and great customer service.

CPU Longview has always been super nice and helpful when weve had to come in the past. I would recommend them over any other store without a second thought! I also thought they had good prices.

Great for on the spot computer parts when in a pinch.

I’ve been using CPU in Longview for several years with the majority of my business’s computer and security needs. I like doing business with a company that either has what I need, or is quick to get what I need to attend to the tasks.

Alright.. considering radio shack closed

I have plenty of reasons for the 1 star but I will cut it short. The employees weren’t nice at all and the prices are way to high. They wanted to charge me $150 for a one time fix but I took it to geek squad and got an account with them for $200 and they give me unlimited service for a year. I’d shut this place down if I was the boss.

Fast friendly service

Highly knowledgeable and friendly staff. They have no problem taking the time to explain a product in detail, and make suggestions based on your needs.

Great staff, fast friendly and very knowledge. Makes best buy geek squad look like pre schoolers

I dont know where these bad reviews are coming from. I have dealt with this store for 4 years and never had one issue. Purchased 3 Computers and one very nice laptop from them as well. They have worked on my Alienware machine twice and fixed it both times with not much of a wait time and very reasonable on the price. No reason this store should get anything less than 5 stars

Helpful staff, good selection of parts and components. Decent pricing

Staff was very helpful and willing to give me support above normal

Great place for pc parts

Employees were knowledgable and helpful.

Good selection and friendly staff considering Longview. Dont compare it to Houston or Dallas.

Good selection, little pricey compared to other stores, but it is in Stock so a little more means you can have it now. Helpful staff, always offer more than one option.

Ill be honest, I was a little concerned letting anyone touch my computer. I build my own systems, and of course im very protective of it. But, I didnt have the tools to see what was wrong this time. Also my family Did have some issues with CPU way back in the day (Years and years ago)...However this experience completely turned me around!After a storm my system got fried, I was terrified that I had lost everything. I took it to CPU, let them know exactly what I needed. They didnt question it, or try to push for additional services... They were professional, courteous, and got everything checked out way before their listed turn around time.They called me to let me know what was wrong, Thankfully the power supply only, and offered to replace it (I was originally cautious about having anyone replace anything in my system). I agreed, and they gave me a supply that was very well priced and had it finished within the hour of the call.I will definitely recommend them in the future.

Always has what I need, always good prices.

No interest in my issues with the repair of my equipment.

The service is OK but had to go back twice after the initial visit to get it right. Willing to work with you but felt that my small purchase did not get adequate attention.

Very knowledgeable staff, and never felt pressured to buy anything.

Very knowledgeable staff and the advice is free. They have a vast inventory which includes everything computer.

I bought a Cisco Router there and in six months it failed. I bought it May 17, 2014. CPU would not help me with it and refered me to the manufacturer. When I called the manufacturer and reported the Serial Number they told me that it had been purchased November 2013 from Wal-Mart and thus exceeded the one year warranty. I told them I had the receipt from CPU from 6 months earlier. The manufacturer would not help. Apparently CPU bought it from Wal-Mart and put it on their shelf. CPU would not intervene or help. The manager would not even talk to me about it.

Very helpful.

When you have nowhere to turn for parts in the computer field and have to have it, CPU4U steps up. Never really had a problem with them or any advice but pricing and lack of staff sometimes is hindering. If you cant wait to order online, you have CPU4U.

They figured out my problem without sending laptop off. It only cost a little to replace charge cord.

Decent prices and somewhat knowledgeable people.

Very small selection of pc parts, mostly empty store. Some prices are fair, others outrageous. I really wish there was a Frys electronics near here

Great group of guysWho know their stuff

Excellent service at a reasonable price

They did good job of restting computer.

Theyve been able to resolve every computer problem Ive had, for over 10 yrs now.

Good repairs and sales on computers

I have been buying from this place for many years. Their service is well rendered.

Very very helpful

The guys here are very knowledgeable, but the store was a mess

Cancel my pre-order and increased the price of the items. Not very honest.

Everything you would need for computer

Very positive,knowledgeable, and polite employees

A bit over priced but does have a wide selection of parts you cant find anywhere else locally.

Mark up is too high. Go Newegg...

Always go there for my computer problems.

Great service

Used to be a cheap place to get quality parts. Now, they sell generic parts at prices higher than the chain stores.

You can get stuff here, too.

Lots of computer parts

Overpriced coprophilia.

Put something on layaway was intended to get it out but my home was broken into they took the paper of the layaway in fact so much was going on that I did not think about it, canceled the layaway and they said putting back on the shelf cost more than what I put down so I do not get my money back, I said really you too are going to do this to me I said I hope you can sleep at night he mam I will, and I said I suppose you will

CoolSure

My expectations of this company so called fixing my motherboard were exactly right. I said I would not give a review until after a full year of taking my PC in to them due to motherboard going out. It was exactly 12 months to the date that the motherboard went right back out again but Im NOT taking my computer back to CPU because they only put a temporary band aid on the situation and didnt FIX it. I wont be back!!!

A great place to go to get electronic repair with friendly and knowledgeable sale persons.