Ivy was terrific! She explained everything very well. She was very professional, knowledgeable, and personable. She was a joy to work with. I highly recommend this company. Thank you, Ivy!
The representative was informative the environment was pleasant. Kenneth made sure I understood how to use the equipment and explained everything in detail. He also sent info with me.
Trying to get a live person and get off the never-ending loop of press this number and that number is time consuming and very frustrating.Fix your answering machine message to better serve your customers!
They really take time to make sure you understand how to use and take care of the equipment properly theyre very helpful
Staff was very friendly and helpful! Stephen did a great job explaining the machine, warranty and masks. Explained all functions and who to call if there was any problems. Great appointment!
Just an FYI on this company. If you are an existing CPAP user and have lost your chin strap and are traveling far from home... you are out of luck. I lost mine and called to see if I could purchase one at full price. They said “Nope... you need your prescription” I told them I was traveling and didn’t have it but I had my CPAP and only needed a chin strap that they sell on Amazon but didn’t have a day to wait. Nope. Have to have the prescription “it’s a legal thing”. I said... so I have to have a prescription to buy a chin strap that I can buy on amazon with no prescription, I can show you my cpap so you know I use one and can’t sleep without the strap... and you can’t sell me a piece of fabric? “Sorry”.I was not asking for anything related to my machine, I was not asking for a discount. I was asking for them to sell me something that is sold on amazon with no prescription for $11.50 and would have paid whatever they wanted because I could not sleep.Yes... I tried after that to get my prescription so I could get one somewhere else and when I walked in to the other place... they just sold it to me and didn’t even ask for the prescription. They said I hope you sleep better tonight.So... this may be a company rule for them or the person may not have known what they were talking about... bottom line... I needed something badly that you sell that is sold online with no prescription needed.
Really helpful from the start! Before we even stepped foot in the door they would call and let me know what was going on with our order. Definitely went beyond any expectations I ever had from any business!!! When we received my sons mask they were very nice and explained everything we needed to know.
Brought my machine in to the longview office to see if it was working properly. ken was my tech and was very helpful to help me with my issues. Everyone is always very helpful and nice when i have questions or issues.
My first visit today. Everyone was so nice and accommodating. I look forward to getting all my chap supplies from them. Thanks for treating me nice.
Excellent! Stephen explained everything to me and answered my questions without wasting any time. I feel great about my supplies and the customer service I received here.
Great place to go very friendly very helpful, very product knowledgeable. Best place Ive been for CPAP help. Because of my insurance issues had to go back for a second-round they took so much time and helped me so much, if you need medical equipment help in Longview this it is the place to go.
Stephen is a great teacher of this machine. Very kind and helpful. Love it here
It was a kool experience. They explained it very well. They helped me decide which mouth piece/ nose piece to wear. They were very nice people.
Stephen Hicks, Healthline RT, is my patients Respiratory Therapist. Stephen and Healthline have been consistent, professional and honest in their patient care. We appreciate Stephen helping us give excellent patient care, going above and beyond to teach and coordinate care for patient and family! Thankyou
The staff was awesome! They were so helpful and knowledgeable. Very pleasant experience. I would definitely recommend Healthline in Longview to anyone of my family and friends!
Great place to do business with. The staff is always very kind and helping.
Friendly and very willing to do whatever it took to get what I needed.
Staff in Longview was excedingly helpful and friendly. Excellent customer service throughout the entire process.
Just had my husbands cpap instruction period, Stephen was very patient and efficient!!! We are extemely satisfied with the service here thus far!!!!!
I have been extremely pleased with doing buisness with this company. The difference with this place and what sets them apart from the others is the caring team of professionals. They are extremely knowledgable and always happy to help. I feel comfortable and welcomed every time I walk in and every question I have is always answered happily. I thank everyone that has helped me with my process Melody, Diane, and Julie you guys are wonderful!
Stephen is the sweetest Respiratory guy. Very patient.
I have had a hard time getting my supplies on time partly because of my insurance changes but they never let me know. When I started doing business with them three years ago they were always ahead of time on scheduling supplies but now I have to call them and make requests. Maybe things will change. I need my CPAP supplies and if I knew somewhere else in the area I could get them I would.
Healthline is the great Medical Equipment Company in Longview. Great Patient care and customer service that is second to none.
The respiratory therapist was extremely helpful in teaching me how to use a cpap and helping me select a mask.10/10 would come here for cpap needs again.
Ive visited twice on both visits same great customer service, friendly, professional and available at scheduled appointments times.
Very helpful people. I was very pleased with all aspects of my service today.
Stephen the Respiratory Therapist was knowledgeable and expertly instructed the use of the CPAP.
The staff in Longview are wonderful, highly passionate about the work they do.
Everyone was very courteous and helpful!
Exceptional Service !!! Stephen was very Helpful and made the Process painless!!
Staff was always helpful, everything A+
Great RT with Exceptional People Skills !!! Would Recommend to anyone !!
The staff is amazing :)
Stephen was very helpful
Very friendly & helpful !!
Friendly staff, explained all.
Great Service and Friendly Staff!!!
Great friendly atmosphere
Great Experience