Hassan did a great job helping me.Warm, welcoming, great product knowledge and good advices!

I had been a customer with sprint for over 20 years. With the ether to TMobile I switched over to their plan during a promotion in August. The store rep provided inaccurate information about the military plan, I was expected to receive phone trade-in promotions, and when calling TMobile for support I’m transferred several times because the reps don’t know how to assist me. On top of that, the supposed 5G internet searches in DC area are so slow. This has been a terrible experience.

The agent was very Profesional and knowledgeable. And helpfull .I recommend him to all my friends.

Got to the store at 10am and waited 20 minutes for the store to open before leaving. Don’t know when the person came to open the doors and don’t know why they weren’t open on time.

Very professional awesome guys took take of my issues instantly!!!

Very good place and the persons are really nice. Thanks

Excellent staff,Ali was excellent! Very knowledgeable and very helpful. He helped me to get a new phone, and best deal. He went for extra mile and even stayed after hours to help me to start my new phone. Thank you Ali for your great customer service. I’m sure, he will have a very bright future!

The great customer service which we got the only thing we was needing so I recommend for theyre behaving 10 stars

I stopped by the store today. I am currently T-Mobile ONE (4 lines).I want to change my plan to new promotion 4 for $25. They told me that I need to get 4 new numbers. That is not true Starting July 24, 2020, for a limited time, new and existing customers can get four lines of Essentials for just $25 per month each with AutoPay, all with unlimited 5G access included. Existing customers who want four lines or who already have four lines can also get this deal -- no other requirements - all you need is four lines. Very bad customer services !

Excellent staff, Ali was beyond awesome! Very knowledgeable and polite. Theres not a lot of traffic, so if you want to get your stuff done fast this is the spot!

Can’t say enough how much I would recommend going to this particular store and work with Amber. My wife was going to Europe for 3 weeks of training so we needed a service that would work over there and not be incredibly expensive. After being basically turned away at another T-Mobile store, Amber and her very friendly coworker made our experience with T-Mobile incredibly pleasant. She was knowledgeable, friendly and went out of her way to make sure that we were taken care of and got the best price possible. She even found a discount that was not available when I initially got a plan with T-Mobile a year and a half ago. All other reviews aside, go work with this young lady and you won’t be disappointed. T-Mobile has by far the best options when going overseas and being able to use it domestically and internationally.

After the worst service at Costco, Lorton T-Mobiles service was amazing! A background of what horrible service we had at Costco.. we either wanted the family plan or senior plans and wanted the cheaper option. The guy who helped us put everyone in my family in their own separate line.. which was $65 per person... $260+ in total. He also didnt successfully activate two of our phones. We came to Lorton T-Mobile and they helped us make sure everything was in place and even helped us switch our plan to the cheaper option. Mr. Islam (hopefully I spelled this correctly) helped us until the end! Thank you for all of your help! We seriously appreciate you helping us and being so patient!

Great customer service! Extremely helpful and knowledgeable

Amazing customer service, very friendly team with a great smile( Johnny and Melanie ) thank you for spending over 3 hrs helping me with my phone problem. The same problem that the Apple Store people couldnt fix and Im actually taking about the technical people in Apple Store. But these two guys were kind enough to contact people and make phone calls and use every little bit of information and patiently put all their effort on fixing my iPhoneAnd it wasnt just me who was satisfied with the customer service I mean for the 3 hours that I was waiting for my phone to get it fixed I saw how other customers were getting served and how satisfied they were leaving the store. I really cant thank those guys enough.Again thanks Johnny & thanks Melfor all you have done for me I can see a great and bright future waiting for the both of youI wish you guys the best.

The staff was very professional and helpful! Not only did they help me select a phone that fit my budget and had all the features I was looking for, but they also reviewed my plan and saved me over 20.00 a month. I highly recommend this store and their friendly, knowledgeable, and professional staff.

They are great!!!! Patience it means so much. They took time to solve all my problems. I will always use this store!!!! Bravo you rock.

Customer service has been great! The team at this location were training but were knowlegable and provided quality customer service. They listened to my needs and bundled items accordingly. 10/10 would come again!

Ali and the team are superb! The experience was first rate!

Very helpful with getting us setup with New phones and adding lines for our business. Planning on going back again soon more more new phones and lines. Great to have you in Lorton!

Horrible customer service. When I went in, I told the Isam ( or whatever his name is) I wanted to check another iPhone 7plus because mine has been giving me issues since I got it, one of them being the Bluetooth not working. He said to give him 20 minutes to finish with the customer he started. 30 minutes go by, nothing. Another customer walks in, happens to be from his country Pakistan and asks him what brings him in then proceeds to helping him simultaneously as his helping the other customer. I’m standing there like, am I invisible or did I miss something? So I asked him, after 40 minutes waiting now, how much longer he plans to be because he’s now helping someone else that came after me and I’ve been waiting for 40 minutes now. He tells me because mine is a technical issue he needs more time and if I live near by I can come back. I told him I can’t and I’m going out of town. All I wanted was to check a other iPhone 7plus and if it’s the phone itself I was going to upgrade to the next one. Long story short after waiting for over an hour, still helping the other two customer, he comes and asks me the same stupid question and I explain it to him again. Then he tells me we don’t iPhone 7plus in the store. I was like why didn’t you tell me an hour ago and not waste my time. This dude didn’t even care or apologize. I know Pakistani men, I used to live and work there and they have no respect for women. And I don’t know how long this ignorant has been in this country, but people like him should never work in customer service. I have already reached out to the manger and wait to hear from him. Not going to deal with bad phone/service and horrible customer service. I’ve been with T-Mobile for barely a year and not pleased so far.

Very bad customer service

Islam messed up my account and then made me call customer service for his mistake and was not helpful at all. He does not speak clearly and also has a problem listening. Waste of time

Angel was very helpful, answered all of our questions, and made sure we were all set before leaving. Excellent service!

LOVE the service!! exceed the expectation with customer service there. highly recommended to everyone who need to activate Tmobile

Bad service the two guys working in the store be rude and say no only i am latino I ask for a new tablet they say we no sale tablet in this store and please go out front the store so sorry for the employee have t mobile in this store on lorton

Great Store!! great customer service, had a very smooth experience, will definitely visit soon again !

Great people, new store but experienced workers. Lovely people

Such a horrible experience! Because of the negligence of the employees, I now have to drive two hours to this specific store to fix a problem!

Staff very nice, especially Alisha

Very close my work please and melanaie,johns very good

Great store, exceptional customer service, and very good promotions!

Helpfull people working at store.

Did a JUMP upgrade today and got my mother an iPhone 6sPlus with the help of Nichole. Friendly and smiling faces. They went above and beyond to make sure I had what I needed while keeping my concerns in mind. Will be back to get myself a phone :) !!!

Customer friendly and knowledgeable

Excellent customer service

Worst experience ever, they dont pickup their phone, on their cellphones all time manager not available most of the time.

Very knowledgeable staff

Very friendly staff.