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ClickAway Computer + Phone + Network Repair
357 Main St, Los Altos, CA 94022, United States
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ClickAway Computer + Phone + Network Repair
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Ri
Review №1

They were great, super nice on the phone I brought it in and they helped me right away. They asked me a bunch of questions to get a full understanding of my computer. They called me back a couple hours later with a several more questions which felt like they were really trying to figure it out and they cared about what they are doing. They thought they had to reinstall windows because nothing was working and then they went back again to check the bios settings one more time to find the raid setting was enabled causing al of this. This can just show how dedicated they are to their work and costumers. Most places would have ran windows and called me back the next day but they went back to do another double check of everything and solved the problem saving me a lot of time and money. Great computer help services would 100% recommend to everyone.

Si
Review №2

The BEST !!!! Every time I have gone in for help the staff has been terrific !All of my issues have been resolved very quickly. Cant say enough about the quality of service and personal attention shown.Recently, Patrick, the manager, saved me ! My computer would not open.Even Dell couldnt resolve it and told me I needed to reinstall the OS !!!Patrick took care of the issue in record time and with great results, no OS reinstall !!!Thanks, ClickAway Los Altos ! Sidney

Ma
Review №3

I got my computer fixed incredibly quickly (LCD part found and installed in just 24h) and was very happy with the price. Great computer repair shop!

Ma
Review №4

Great service! A dishonest shop had claimed my PC needed $500 repairs. I brought the PC to ClickAway in Los Altos, they confirmed everything was working and tried a bit of extra cleaning for free! Very helpful, and I appreciate the honesty of not charging for a diagnostic.

An
Review №5

Ive been working with Eddy to fix my Microsoft Surface and hes been great. He listened to my concerns, gave a thorough explanation of what to expect from the repair and has been good with providing updates on the process. I dont know squat about computers and never felt like I was being talked down to which was a huge relief. :)

Jo
Review №6

I had to replace an old (10 years) PC. Bhim Rai in the Los Altos office handled it professionally and did it all in less than one working day. Highly recommended.

Ka
Review №7

Excellent service, Bimh rebuilt our computer and saved all the data.

Ka
Review №8

Bhim came and helped me on a Sunday afternoon which I really appreciated. He was very knowledgeable and fixed a big problem I had been having. Will definitely hire ClickAway again!

Jo
Review №9

I tried changing the charging port on my iPhone 6S by myself but it wouldnt turn on after I finished. I called ClickAway and they told me to come in for a free consultation. I handed them my phone and explained what I did. They told me theyll get back to me within 24 hours. The same day, in the evening, they called me and said they fixed my phone. When I came in, they told me how it was a quick fix, so they wouldnt charge anything. The employees are fair with their pricing and will be transparent with you in regards to your devices and their services. If any of my devices start breaking, this shop will be my first choice. The employees are friendly too.

Sc
Review №10

They were able to quickly fix a problem with my computer remotelyby a technician who knew exactly what to do!

St
Review №11

First, it is great to have this service in downtown Los Altos. They were very courteous and knowledgeable. I needed a RAM upgrade on my MacBook. They gave me my options for improving performance, then preformed the requested upgrade. FAST! I’ll be back!

St
Review №12

Eddie is fantastic with Android and Apple.Batteries and Sim cards refreshed, wonderful instructions on going forward.I highly recommend Eddie and Patrick.

Le
Review №13

I went to the click away in Sunnyvale to ask about an issue with my laptop storage and asked how much it would cost me. I talked to a guy and he said that it would cost me $100 for every hour that the laptop is in the store. After hearing that, I checked the website and the description said that the diagnostic would be free and the fee for repairs only started at $50. So after a week I went to check out the click away store in Los Altos and talked to the people there and they said that they would check out the laptop for free and the issue was probably an easy fix. So I left the laptop there overnight and they called me the next day saying that they checked the laptop and it just needed to be updated and the fix would only cost me $50. So everything was working fine until the next morning my laptop wouldnt turn on so I called them and asked why this was happening. I talked to this guy named Tony and he said that there was probably a hiccup in the windows system and it probably needed to be reinstalled. When I asked him how much that would cost me he said it would cost me $150. 150 DOLLARS TO FIX A PROBLEM THEY SAID THEY HAD ALREADY FIXED, NOT TO MENTION YOU CAN JUST DO IT YOURSELF FOR WAY LESS. Very disappointed and I wished that I just did it myself and saved my self 50$ Also dont recommend going to the store in Sunnyvale because they will probably scam you. Not sure what the issue with my laptop was but the people at the Los Altos location were very nice.

pa
Review №14

My laptop was hacked and I took it to Click Away for help. They are very knowledgeable and easy to work with. I worked with Bhim. The hacker was in so deep that my computer had to be be completely rebuilt to get rid of him which Bhim did. I also took the desktop computer in to have checked and they found malware on it. Luckily Bhim was able to remove everything and make sure it was clean. Then several months later my laptop froze and went black. I again worked with Bhim and he was able to bring it back. I will not hesitate to take my computer problems to Click Away.

Gr
Review №15

Bhim is awesome. Knowledgeable, responsive does an amazing job. Smartest technical guy I ever met and I have run high tech companies.

Wi
Review №16

Great customer service and transparent communication. They were unable to fix my laptop but they tried their best! In the end they basically waved every fee so I only had to pay a little for their time. I would recommend this place for any PC person out there in need of some repairs.

Ha
Review №17

My phone got into a reboot loop and I dropped the phone on Saturday. On Monday the shop called me back telling me that the board was broken so I might need to replace it, which they informed me may not be a good idea if not under warranty. So I decided to not move forward with the repair. They didnt charge me anything. As a plus, they nicely offered to help me recycle the phone. I would definitively consider their service in case I have a need in the future.

Jo
Review №18

Bhim was extremely knowledgeable and responsive. He knew exactly what to do in a complicated situation, and offered other good advice.

Ja
Review №19

ClickAway is a wonderful local asset. They are knowledgeable and thorough. I have been using them both for computer service and for new computer purchases for many years and highly recommend them. I am a computer professional and find them to be a very helpful resource.

Da
Review №20

The speaker on my Dell XPS-13 notebook started to emit hissing sound suddenly. I was convinced it must be a hardware problem. But Tasha researched this issue online and found many complaints with my computer model. She tracked down the problem and fixed the firmware. The speaker is now as good as new. Clickaways service and expertise are far superior to other repair services I have used. Their charge is also very reasonable.

Ma
Review №21

Called the day before to try and get my iPhone 11 Pro fixed, said the name very clearly through the phone too by the way, Where they proceed to tell me to bring my phone in, they look at my phone fully recognizing that it is indeed an iPhone 11 Pro. I drop it off go to work for about oh I don’t know like 7 hours. I go back in to see if my phone is done and they say “oh we can’t repair the 11 pro”. The fact that this place has stayed open for so long giving out service like that is baffling to me. If you actually want your phone screen repaired definitely don’t go here.

Da
Review №22

Excellent, competent, responsible service. Patrick and Rocky were very professional and knowledgable and got things done on time.

jr
Review №23

ClickAway is great. We needed an old damaged IDE drive cloned and they were able to do it quickly. Highly recommended.

Ro
Review №24

It is old and was broke. They fixed it.

An
Review №25

10/2021 Mine laptop had bad malware; they worked on it for two days to be sure it was repaired and OK before returning it. They charged the original estimate even though it took lots longer and I volunteered to pay extra. They are honest and trustworthy. This review is for their Main St. Los Altos location.

Dr
Review №26

Very good and professional shop. They are honest and do a free diagnostics

Ja
Review №27

Bhim Rai provided excellent service and follow up to get my desktop computer running smoothly again.

Lo
Review №28

Knowledgeable, efficient service

Tr
Review №29

We received excellent, professional and courteous support from Bhim Rai. His ability to communicate with me as a client amazes me. And he ended the session by asking if we had any further questions.

Ch
Review №30

I went to ClickAway in Los Gatos to get a free diagnostic on my HP laptop because it won’t power on. I was told to leave the computer & they will give me call after they find out what’s wrong with it. They called after a few hours to tell me that it would cost $100.00 to repair it. I said not to do the work & i will come pick it up right away, after thanking them. When i got home & opened my laptop, i noticed the edges of the computer were chipped where they pried it open. They could have taken protection & care when they opened up the computer which they did not as obviously my computer was chipped to my dismay, very disappointing.

Sa
Review №31

Excellent service, excellent work done here. My computer problem was solved completely and quickly. I very highly recommend!

Ma
Review №32

I had my home wiring upgraded with CAT6 Ethernet cable. Sal and Steve from ClickAway Los Altos did a great job pulling cables through partly-inaccessible crawl space, figuring out how to get clean-looking connections at every endpoint, testing all the cables, and cleaning up everything up at the end. I highly recommend them for cabling work.

Jo
Review №33

Excellent and quick customer service repaired my laptop within two days at a great price. I will gladly return to ClickAway for service in the future.

Ed
Review №34

This is a horrible location to get your phone fixed. Payed $220 with the warranty. They do not do a proper job and the Guy is rude. I came in on a Friday and accidentally dropped my devise the next day, even tho they placed a plastic on it the new screen broke regardless of the minor fall. The screen was not properly placed and came off Upon impact. When I came in to see what could be done the guy said it was my fault and that the screen coming off was something out of his control. He offered to fix it but would have to charge again!! What a Rip Off!! Offering a $20 dollar discount, this was the worst experience. Do Not Take your phone here!!!

Da
Review №35

My husband took my working laptop to Best Buy on Almaden, San Jose for ram upgrade only for us to get a call the following day that the laptop wasn’t coming on. After fruitless effort to get them to take responsibility for what might have happened to the laptop in their care, I took the laptop to Clickaway in San Altos to run a free diagnostic. I got a call from them about an hour later that the laptop was on. Patrick told me that the battery discharged and nothing was technically wrong with it. He also helped me with ram upgrade all at a very low price. Thank you clickaway for the work you do, you saved me a lot of money and stress by bringing my laptop back to life. I will recommend you a thousand times over!

Bi
Review №36

Mr. Bhim Rai at ClickAway Computer has always done a masterful job when working on our business computer and server. Clearly he knows his way around in the hardware and software arenas.

la
Review №37

I am Donna Aronson, a grandmother, who hasnt access to computer or cell phone help these days. Twice Ive gone to Clickaway with problems.Each time I had quick, friendly help! Thank you.

Li
Review №38

Bhim Rai at ClickAway is my hero. Calm, efficient and so technically knowledgable that theres no problem he cant figure out and resolve quickly. For more than 5 years now, hes never let me down.

ju
Review №39

They are so professional and very friendly. Thank you very much Click Away ❤️

Mi
Review №40

My 2 year old Thinkpad T460s was having a mysterious issue where it would refuse to turn on after shutting down. Even in the midst of the quarantine, dropping off my laptop was a breeze and I was kept in the loop every day on the status of their diagnostics. After 3 days of them running tests and working on this laptop, they determined that there was a catastrophic hardware failure on the motherboard. They determined that the best cost/benefit was to purchase a new computer rather than attempting a very expensive, and possibly unsuccessful repair. Cost of their diagnostics and work was $0. Very appreciative of their speed, communication and professionalism. Will recommend to my family and friends.

La
Review №41

What a refreshing change, to have a technician who actually knew what they were doing.Look forward to using your services again in the future.

Pe
Review №42

Took an old iPad Air in to ClickAway Los Altos to have the battery replaced (Apple charges a small fortune to replace an IPad battery...basically Apple doesnt want you to do it). I went to ClickAway because after calling several shops, ClickAway was the only one that really seemed to understand repairing iPads (which is much harder than repairing iPhones)...and their price was fair. Ran into some unexpected challenges in getting the new battery to work as expected. ClickAway was incredibly professional in working with me through the challenges and leaving me encouraged to bring my next Phone repair to them.

Pa
Review №43

The team in Los Altos was able to quickly fix my broken ipad screen.

Ch
Review №44

This ClickAway location has always given me great service. I have purchased at least four laptops over the years and they have resolved any issues that have come up quickly and professionally.

Mu
Review №45

Took in my phone due to battery not charging and they fixed it real quick. Truly recommend this spot for fast quality repairs

Ri
Review №46

Bhim Rai of ClickAway in Los Altos had been my PC doctor for several months. Finally it became too expensive to keep fixing it - cheaper to buy a new one. In one day, Bhim set me up with a new Lenovo with a 1T drive, 8 meg RAM & a VGA. He successfully installed my Office 2016, which was a huge relief. Very reasonable price & service with a smile (behind his COVID mask). I highly recommend Bhim & ClickAway.

Ra
Review №47

I have purchased multiple computers from ClickAway and their service is excellent. They listened to my recent need for a replacement and prepared the appropriate computer for my pick-up, with very good communication.

Br
Review №48

Needed all data and applications transferred to my computer same day. Completed in total and on-time. Only place I go for computer issues

Di
Review №49

I know Bhim since many years and have learned that he is an very friendly person and an explicit professional with rhigh expertise.My PC needed some serious attention, I identified 6 problems and asked Bhim to look into this. Bhim just needed 30 minutes to investigate and solve all 6 problems.

Do
Review №50

I’ve had very good luck with these people, I’ve only been there for repairs but they been quick and efficient. I would recommend them to anyone.

Ya
Review №51

Ryan is very honest and professional.

Jo
Review №52

Very knowledgeable, helpful. Could have figured out some way to charge me more, but did not. So gave me great value per dollar. Fixed my problem and ALSO sped up my laptop hugely. ALSO fixed my laptop in just maybe three hours, so qualitatively better than other places re speed.

Ma
Review №53

I love these guys. Bhim is amazing. I lost some photos and he was able to get them back. Best laptop repair in Mountain View.

Br
Review №54

I walked in hoping to get the glass on my phone replaced and thinking the Click-It side might help me.The Verizon rep gave me solid advice (Im with T-Mobile) and that advice worked! What could have cost $250 is costing $20, instead.Great advice, honest, people person and he knew his phones.Definite recommend if youre in the area and on Verizon - or want to be.

Je
Review №55

Geovanni was terrific in helping me upgrade from an iPhone 4 to a 5. Gave me a great deal and transferred all my data over. He made it painless. I couldnt have been happier after having a very negative experience at a different Verizon Wireless store. I will bring my business back to ClickAway next time I have the need to interact with Verizon.

Ly
Review №56

I have gone to Clickaway several times and like their service. My HP laptop was slow, doing funny things, etc. Rocky diagnosed it and said it was old and had already had a lot of tuneups, so the best option was to download a new SSD(hard drive?) onto it. It is working great. I just downloaded the latest update for Microsoft Edge, which I prefer to Google Chrome. I also renewed my Bullguard subscription, which they recommend. Its running faster and I am really happy. And reasonable price.

Na
Review №57

We just had our third computer repair done at ClickAway. Theyre a great company. The service technicians are all friendly and knowledgeable and the prices are fair.

An
Review №58

I purchase my Verizon Cell Phones here. The quality of the service is higher than a traditional Verizon Store because all of the people who work here are passionate about phones, and not only are they well informed, but most are very geeky smart. Changing/upgrading phones has the potential to have problems so smarts is really important. The store is generally not crowded, and you get to sit down at a desk with your account manager, rather than standing around.

Ro
Review №59

Better speed the when it was New. Thanks for a great job.

Ca
Review №60

Awful services. Needed to repair they keyboard in my laptop. Not only they didnt answer my emails, they installed software in my computer without my permissions, and they never repaired the laptop. They also wanted to charge me 100$ for a keyboard they ordered from Amazon, but that I found in Amazon for 30$. After 10 days waiting for the replacement to arrive, I just picked up my laptop and left. The replacement keyboard never arrived, and I doubt they ever ordered it.

Ev
Review №61

Nick @ Click Away, could have taken advantage of my situation. He was honest and took the time to help me understand my machine and its issue with getting stuck on start up. Super simple fix! Its always a joy to run into honest and caring customer service rep. Im in sales and understand the value of dealing with real professionals.Thanks NickEvan Sprague

Ed
Review №62

Total Rip off!! Poor quality and rude staff. Wasted $220 for nothing!!

Na
Review №63

Afzal made it so fun to get my new phone at ClickAway Computer in Palo Alto. His enthusiastic attitude got me excited to buy everything starting with just the phone. Good thing there was not anything else to buy besides phone stuff! Thanks so much, it’s not often that I see this kind of employee working anywhere. Who needs the Apple store. These people are geniuses. Love Click AWay!!

To
Review №64

(edit) had received poor service in the Los Altos store but boy did they correct things at the El Camino location. Rick and team run a tight ship and now Im recommending ClickAway to all my colleagues at work.

Ho
Review №65

Walked in with a dead phone, and walked out a few minutes later with my day saved! (Turned out it just needed a hard reset, oops.) Great service from José and the team.

Fr
Review №66

Jose Gonzales, the ClickAway Computer Technician, came to our home shortly after I called for help. He is truly exceptional, and we are truly happy that we have found such a valuable and reliable resource.

Sh
Review №67

They were able to retrieve the data, but the PROBLEM is about this guy Giovanni1) Misquoted me for $144 and then AFTER it was fixed he said there were additional cost and bumped up to $228.2) Had No intention to give back my water damaged Iphone 5 ( He kept saying it was useless now)3) The guy left after confirming that he is waiting for me. I got 5 minutes late in traffic and he closed the shop, didnt even bother to tell me.I drove like 20 miles to get there.

Di
Review №68

Very helpful!

Gm
Review №69

I have visited this location in the past and they were friendly and professional. They were patient with my needs and helpful.

La
Review №70

Awesome help with my iPhone setup. Thank you ClickAway

An
Review №71

Excellent job

fi
Review №72

Took my iphone 6 in to be fixed as the screen had broke and the phone itself got covered in static, varying colors, and parts just didnt work at all. came in the next day to pick it up to find out they hadnt done anything because there was small evidence of water damage, and when i got it back my phone case and sim card were not in or on the device. havent received any calls, emails or texts about how they couldnt fix it or about the fact that they still have my phone case and sim card. would not reccomend.

So
Review №73

Took my hdd in to get wiped and had a good experience with ClickAway. They are fast and professional. I would def recommend this place. I think this will be my new computer store :Du2028u2028They charged me only $24 to wipe a hdd when other places were giving me estimates of $45 u2028u2028overall, Im a happy & satisfied customer.

Ni
Review №74

I used to work down the street and have been to this store a few times. The staff was always super friendly, especially Chris Cansino.

Su
Review №75

My daughters iPhone 5c glass shattered and I went online to find someone who could fix it fast and cheap. I dropped the phone off at the Palo Alto location, but they have their hub in Los Altos and it got transfered there. Since I had Find-my-Phone activated they needed me to deactivate it to proceed. I thought I did but didnt but we managed to sort everything out and was even abel to pick it up in Los Altos (it was closer to me than the Palo Alto location). The guys were super helpful, very respectful and as a bonus it was cheap.

Ri
Review №76

My HP PC decided not to turn on one day and I had a feeling it was a minor repair, I can do everything from machining to assembly of any car, 4x4 or truck but the farthest I go with a PC is swaping out the drives. I wish I had seen free inspection offered by ClickAway before I got clipped by Central Computer for over $50 that said it was dead and I needed a new computer, but then what do you expect from a place that sells all that stuff.I was a little skeptical of the service because I dont think I saw the same person twice. Come to find out here it really doesnt matter because they are all on the same page, honest, upfront and to the point and really good at what they do. I missed their call and was a little anxious about calling to get the final report about the PC confirming I needed a new one. They said it just needed a power supply and it would run a little over the fee I paid just to find out what was wrong with it at Central. To say the least I was thrilled and as soon as I got my SSA I was there to pick up my PC. They said they also blew out the dust, checked all connections and found everything else was ok and noticed my Hard Drives werent OEM.I will never go anywhere else to have anything computer related fixed again. This place gets a 10 star rating out of 5 with me. Not to bragg but they reminded me of myself, I only did it right or I didnt do it. I suggest you try them, and Ill bet youll write your own positive review.

Le
Review №77

Very helpful staff.

Da
Review №78

WHY I HAD SUCH A HORRIBLE EXPERIENCE INSIDE THIS FRANCHISE STORE FOR VERIZON.I was sold a 3 year old phone as if it were a new phone when it is no longer being sold by other Verizon stores.No cover was available for my phone and I came back 3 times to get a new cover and each time was told that they would get one.I dropped and broke my phone. At that point, I found out that I could have gotten a cover online. However that was never mentioned to me before. I know I could have looked online but each time I went in they said that they would get one.When I broke my phone, they wouldnt replace it until I threatened to hand out these fliers. Then they did for which I thanked them.At the same time as I bought the phone, I bought a tablet to use as a mobile hotspot, to get wifi to my computer. I later found out through someone else, that I could use my smartphone as a mobile hotspot. I also didnt know that and the store didnt tell me.When I found out that I could use my phone as a hotspot, I took my tablet back, but the store would not take it back because the 14 day return policy had expired.AND ONLY THE EMPLOYEE MICHAEL, SAID HE COULD SEE MY SIDE. AND NO ONE EVER APOLOGIZED FOR ANY OF THEIR LACK OF GIVING ME KNOWLEDGE.AND if that werent enough, they took my license for identification and I lost my last name. I became David Michael instead of David Roos AND they couldnt transfer the pictures on my wifes iPhone 5 to her new iPhone 6. She was quite unhappy. I used my mac at home to get her pictures on her new phone.I feel they messed up numerous times in their dealing with me. Both the manager and an assistant were involved.There is a real Verizon store a mile away on El Camino. Go there, not here.AND ALL I WANT IS FOR THIS STORE TO TAKE BACK MY TABLET!!

Je
Review №79

Patient service. Worked with me to understand my options.

Ge
Review №80

Bhim Rai is extremely helpful. He helped me out today with a pesky USB flash drive issue. I had created a video .mp4 file using software on the Mac OS, and when I went to view it on my LG LCD TV screen using this USB drive, it had some additional temporary files that were not allowing me to play the video in a continuous loop for a show up in the city.Thanks to Bhim, the problem was solved immediately. He took the USB disk to his Windows 7 computer and was able to delete those hidden files in the USB disk which I was not able to delete in my Mac OS system even though I used the terminal commands to view hidden files.Bravo to Bhim Rai! He represents the best in this ClickAway staff. They are always very friendly, knowledgeable and courteous. The place to GO when youre having IT issues.

Ur
Review №81

Geovanni Gomez the Manager is professional, knowledgeable and great to work with.He has turned this location totally around for servicing Verizon customers 100%.

Ch
Review №82

Got my phone there staff are super nice and helpful

Ma
Review №83

Could not revive my dead computer but they recycled it for free.

fr
Review №84

Stupid service they do not even recommend dont pass by either

Na
Review №85

Good experience and quick response

Di
Review №86

Good service

Information
100 Photos
86 Comments
4.2 Rating
  • Address:357 Main St, Los Altos, CA 94022, United States
  • Site:https://clickaway.com/locations/los-altos-computer-repair/
  • Phone:+1 650-964-9500
Categories
  • Computer repair service
  • Business networking company
  • Business to business service
  • Computer networking center
  • Computer service
  • Computer store
  • Computer support and services
  • Data recovery service
  • Mobile phone repair shop
  • Phone repair service
Working hours
  • Monday:8AM–7PM
  • Tuesday:8AM–7PM
  • Wednesday:8AM–7PM
  • Thursday:9AM–5PM
  • Friday:Closed
  • Saturday:8AM–7PM
  • Sunday:8AM–7PM
Service options
  • Online appointments:Yes
  • Onsite services:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
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