Many try to rid themselves of excess baggage. I was on the hunt for some. Hard-sided, with spinner wheels, specifically.Shopping at the Citadel Outlets, I stepped inside The Luggage Factory to browse through their merchandise. For a long time, Ive been meaning to buy a hard-sided carry-on w/ spinner wheels, but havent came around to it. Samsonite is a trusted brand, so I thought one of their products would be ideal for me. Perusing the displays, many were out of my price range, until I found something that caught my eye.The Samsonite SCure is a hard-sided, zipperless luggage. It has 3 latches, the main one having a 3 digit combo lock. Gaskets make the luggage highly water resistant. A minimalist interior, w/ one half being unlined, actually has its benefits. Its easier to clean, and keeps excess weight off. At less than 7 lbs, the SCure is strong, yet easy to transport.Service was good. I was quoted a price, then looked about at other options, so I could make comparisons. After the associate finished helping customers, he quoted me a price $10 less. I dont know if he was eager to make the sale, or just forgot the original offer, but that sealed the deal for me.Upon purchasing my new luggage, I saw a sign stating No Refunds. Exchange or Store Credit only within 7 days with receipt. The associate also advised me to register my purchase with Samsonite to take advantage of their limited warranty. Knowing the terms, I looked at my receipt, and saw the SCure was 40% off. I left a happy customer.Shopping at The Luggage Factory, and later doing an internet search for the average prices of the specific luggage I Just bought, I came out a winner! Not knowing there is an actual Samsonite Outlet Store at the Citadel Outlets, I believe they could not beat the price I got at The Luggage Factory.I highly recommend shopping at The Luggage Factory.

This place carries all the latest and greatest for travel. High end luggage which lasts and carries a lifetime warranty. Unfortunately, some of the staff were thoroughly unscrupulous at best and even ripped my buddy off on the warranty! Hopefully they’re gone by now for bad business practices. Still, for what selection they carry and the prices they offer it’s hard to beat.

Very bad service. Manager lied about the luggage we purchased is suitable for carryon luggage size for air flight but it is not. When we came back to exchange, the staff is rude to us.

Good prices and attention

Was shown a lot of options, took a carry on with four wheels instead of the two. Great service and selection of items. Coming back for my wifes luggage.

My luggage didn’t withstand one trip. My suitcase is cracked and missing a wheel. I understand that the airport does toss your stuff around but it my luggage should have been able to hold up longer than 1 trip

The original price is fake... We were cheated and bought the luggage with around 20% more expensive than the official samsonite site.No refunds......

Dealer increased tagged price after I said want to buy.

Look at the cheap people here complaining about good quality luggage. You can stick to getting it at the swap meet. I was very pleased with the service here and spent money on quality items

Fake price

Good price with good designs

Many variants good price

Too expensive compare to other places.

Prices are cheaper online

Excellent service and good prices

Good service is advised

I bought several bags here and they have always turned out very good. Shoulder bags, hand luggage and large suitcases, all of high quality. And the attention of any of the employees who have served me has always been very friendly and cordial.

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