user
Dunn-Edwards Paints - Santa Monica
11710 Santa Monica Blvd, Los Angeles, CA 90025, United States
Appearance
Dunn-Edwards Paints - Santa Monica
Comments
An
Review №1

Fantastic Fantastic Service! We went and saw Suzanne and she expertly helped us pick out paint colors for our walls, sent us home with lots of color samples to choose. Explained the best practices for picking a paint. She even helped us with our flooring. I would suggest making an appointment and having a few days of lead time. We just showed up and had to have a color picked by the next day. Would not recommend but Suzanne was able to help us regardless. PS we went with Sahara!

Os
Review №2

It was a little crowded had to pull a number and wait. I should of called ahead, I knew what I wanted too.Great service though. I guess the fact that they use numbers makes them guarantee their full attention to you until you get into your carThey bring your paint on a dolly right out to your car. I Recommend you call ahead.

An
Review №3

Our boss had ordered the paint the night before and when we got there paint still not ready so thats why they got at 3

Ar
Review №4

Usually pretty empty, so safer from covid risk. Also fewer customers mean more attention from the staff working there. Staff is always helpful and despite having to wait to have your paint mixed, you can wait in your car in the parking lot and they will bring it out when ready.

Jo
Review №5

Excellent service. Consistently very patient and helpful to a DIY amateur like me.

Jo
Review №6

Best paint and most helpful staff

P
Review №7

Great place to buy quality paint and suppliesPatti was a great help

Au
Review №8

Good service and good competitive pricing

ju
Review №9

Very poor service waited over an hour. Over heard a representative referring to people as white people. Dont recommend this place .

Ma
Review №10

They have a AAA program that provides a discount for you. There pretty nice in that store.

Ja
Review №11

Great location! Very helpful!

ma
Review №12

Limited product variety. Friendly staff.

Di
Review №13

Service was fast and efficient. Im not a painter so Ive always relied on them to advise me as to what types of paints to use.Avoid early morning when the professional painters are there with their orders.

Jo
Review №14

We always get the best service at this location with cashier Brijane! Shes very patient, has tons of ideas and has such a great personality. We repainted our whole house with Dunn-Edwards non voc paint Everest and its perfect! Will be back if needed, thanks Brijane.

Pe
Review №15

The best thing about Dunn Edwards is that they open early. This allows me to get my paint before I have to deal with traffic.

Is
Review №16

Very disappointed in lack of communication and efficiency, ordered 1 gallon of paint with a color they had already made for me, called and payed over the phone and when my employee got there 1. He called me saying that they are telling him that the paint is not paid yet (funny because it’s alteady reflecting in my account) and reason I checked is because when they are in a “rush” they write your card info in a piece of paper and then “loose it”. He tries to clarify to the sales rep that the paint is paid for already (takes a couple of minutes then it gets resolved) 2. I made the order around 10:45 am- by 11:30 am my employee calls me again saying that the paint is not ready so I call the store to see what is going on- rep tells me they called me to verify the color which is 100% false because I’m very responsive on my phone. This is a waste of time for my employee (which I have to pay because he doesn’t have the fault for their inefficiency) and my customer is waiting and also loosing time because he needs to leave, now I look very unprofessional having my customer waiting for my personnel to return while the store is taking ages with my order. When I called them again so check status they said the paint is still not ready and it will take around 15 mins more- so basically this ONE GALLON OF PAINT TOOK AROUND 2 HRS a total cost of $110.00 (employee time and paint cost) and it’s the first time isn’t has happened.

Ra
Review №17

The staff was friendly and helpful.

El
Review №18

Excellent

Ca
Review №19

All employees are on their phones while Contractors waiting........ had no choice but to wait 30 plus just pay for items.

Aa
Review №20

Best paint store in LA these guys make other paint stores look horrible. They are fast and very helpful I’ve been going here over 13 years I am a professional painter and I will vouch for these guys products and customer service.

St
Review №21

Great staff. Was in and out. Helped me find the paint I needed right away.

An
Review №22

Not some where Id recommend unless you coolw

to
Review №23

There was 7 store employees and 2 customers including my self at the store and i was waitting in line to pay for what i needed. One register open with7 emplyees standing around? Not a good business practice. I walked out and went to Sherwin Williams store.

Er
Review №24

Great service, very friendly. But, a lackluster choice of colors from their color wall (swatches). And theyre absolutely worthless if you want any custom color. Wont be going back.

Es
Review №25

Store is really bad they have a hand full of employees and only 1 is working the register. And the other 4 or 5 just walking around.

Ap
Review №26

Management is doing the best they can with the staff here, but I cant say five stars as the wait just to pay, or sometimes being dismissed by employees when walking in.

Ed
Review №27

THE Best. Bester than the rest.

Gi
Review №28

Stand in line for 10 minutes and be told grab a number. Super classy.

Mi
Review №29

Terrible service, no class, bad attitude,👎

El
Review №30

Call them twice and both times told me to hold. Kept waiting for long time so I decided to hang ..

Jo
Review №31

If you need a painter for a day. The parking lot is full of painters looking for work

Ra
Review №32

Always very friendly and helpful staff members

Ro
Review №33

Very slow and bad service, is not people in store and I wait 1:30 min for one gallon of paintI come back and still bad service and very slow

Wa
Review №34

On hold for over ten minutes, called back and got cut off immediately

Ma
Review №35

Bad tu mach time for help

Na
Review №36

😴

Jo
Review №37

They take too long to match a color!

ju
Review №38

Nice place

Al
Review №39

Exelente paints

Na
Review №40

Take forever on a single order.

Ma
Review №41

Ok

Ch
Review №42

Too slow and lots loose time

CK
Review №43

Slow, inefficient and long waiting times.

Je
Review №44

Bad servicee

O
Review №45

Bad service

Ma
Review №46

Terrible customer service. Hours waiting. Gave them two chances, will never return

Ch
Review №47

It was good

Sa
Review №48

Terrible service.

Ho
Review №49

Great service

Al
Review №50

Very bad one hour I had to wait for a gallon of paint they lack a lot of organization

ar
Review №51

Good experience and good service

Ga
Review №52

Excellent attention.

Jo
Review №53

The painting of Dunn Edwards is my favorite is of very good quality I recommend it.

Pa
Review №54

Very good customer service and they will assist you in everything related to painting and preparation, it has a decorating assistant who will help you choose your colors and combine them

Jo
Review №55

Great service

co
Review №56

It is good paint but prices are high.

Er
Review №57

Good place good service

Je
Review №58

Very nice paintings, very friendly and knowledgeable staff

Os
Review №59

They need more staff to attend a long wait time

Ju
Review №60

Excellent painting but how are they slow to give you the product?

Ju
Review №61

Great service

jo
Review №62

It was nice to be friendly and move quickly.

Ca
Review №63

Me

Ma
Review №64

😎😎👍👍

Information
28 Photos
64 Comments
3.6 Rating
  • Address:11710 Santa Monica Blvd, Los Angeles, CA 90025, United States
  • Site:https://dunnedwards.com/directory/store-list/santa-monica-049
  • Phone:+1 310-481-0841
Categories
  • Paint store
  • Business to business service
  • Home improvement store
Working hours
  • Monday:6:30AM–5PM
  • Tuesday:Closed
  • Wednesday:6:30AM–5PM
  • Thursday:6:30AM–5PM
  • Friday:6:30AM–5PM
  • Saturday:6:30AM–5PM
  • Sunday:6:30AM–5PM
Service options
  • Curbside pickup:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health and safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Cheques:Yes
  • Debit cards:Yes
Similar organizations