Great experience. Working with Kaylee was perfect. The experience from walking in randomly, checking out a few, deciding one one, and purchasing was as good one could want it to be. The dealership was well stocked and laid out. All the amenities you’d expect in this class of car. And Porsche was on the same campus so a good place to kill some time when the process took a minute. We’ll shop with Kaylee and Land Rover Louisville again!

Worst experience ever. Valuables stolen from car, fees were upcharged after a price was quoted over the phone. I was told, thats just the way things are done these days. Phone calls are not returned. When you ask for the service department the operator, who you can hardly understand due to her running all her words together, automatically tells you Eric is on the phone. Then no call back when you leave a message. The whole time I was there in person, Eric was not on the phone. I must have come in ddurring the slowest time of the day.I suggest staying away from this dealership even if you have to drive an hour to get to a different one, as I will have to.

Dont leave anything of value in your car when you take it in for service at this dealership. Prescription pills, and money turned up missing.Since when do you charge an environmental fee to program a key fob?? That fee is for oil changes or tire disposal, in my opinion.I suggest you go to another dealer. Stay away from this one even if it is the only dealer in this town.The new normal I was told.Ill sell this car before I ever take it back to this dealer.

Car shopping is certainly not up there among my top favorite things to do, but Dylan at Land Rover Louisville made it easy. I pretty much did everything over the phone, and he had it washed, sitting pretty in the showroom for me when I arrived. I will make this THE PLACE to buy all my vehicles from now on. Oh, and I love my new Range Rover :)

Land Rover Louisville has taken excellent care of us for many years now. Tyler Stone has gone above and beyond to help us with car purchases and service.

I have some concerns which I want to share regarding my car service. They are not even picking up calls. Car service at Land rover Louisville is worst and the people working at service department are not even picking up call. Very unwelcome staff giving hard time to customer. I did not see any other Land Rover from other cities giving this hard time. There is no Zero rating or else I would go with zero rating.

My wife and I were strongly considering buying a new Land Rover Defender. We built one on the website and were told that it would take 4 months to build. Then we got a call saying they had a new one that just arrived at the dealership and it fit most of what we were looking for. My wife paid a $1000 (fully refundable) deposit to hold the car... We then read some shocking reviews on the reliability of these vehicles (or lack thereof) and decided to get a Lexus instead. When we asked for our deposit money back we were told that it had been too long and they were not able to refund our money. After demanding they return it, they finally did. I recommend shopping at a different dealership. We didnt get any strong-arm sales tactics at Lexus in Nashville.

Went there to test drive VelarAnd no body cared to wait on usWent there and waited for few mins and no one was interested in selling car I guessWont be back..

I love my new Range Rover Evoque and I wantto thank Kaylee for all the help. Everyone is so helpful there.

The best car buying experience my wife and I could have asked for. From the moment my wife and I started working with Andy, Matt & Tyler looking for a vehicle... They were knowledgeable, genuine, and understood our goals and needs. From Texting & sending pictures, to updating us on exactly when the car would arrive. The process could not have gone any smoother. In my line of work I have been in 1,000 dealerships across the country. JLR of Louisville/Bluegrass Motorsports is at the top of my list in every aspect of the business. We could not be happier with our new 2021 HSE!

UPDATE** THEY ARE REPAIRING ISSUE, REFUNDING TOW, AND ALSO PROVIDED A RENTAL. My husband authorized $1100 worth of additional charges.**60k mile warranty also includes: brake line being nicked by the tire because technicians are hurried and charged for services you did not authorize or request. Dont forget a few wires hanging underneath the vehicle. Thatll be $5,300! I didnt ask them to touch my brakes, rotate my tires, or balance them.. they are NEW TIRES! When you call them to provide a tow service because you have no brakes and you cannot drive your vehicle, they cannot and will not. What repair shop that makes that much money, cares so little about their quality? How many other people have they taken advantage of. Do not attempt to pity gift card me almost $800.00 either back to YOUR dealership.

If I had an option of giving 0 star rating I wouldve given that for this facility, especially the service center. They have by far the worst service for a Land Rover customer. Although their website boasts about complimentary Pick up and delivery for service, and when I called and inquired about this, they said that service is not available. There is no Loaner vehicle option available. They just want you to come to their facility on a weekday and wait until the service is finished. FYI Landrover Louisville, not everyone are free on a working weekday. Ive been to other Service location in other parts of the country and they never treat their customers this bad. Im new to the Lousiville area and I pretty much know where to go to service my Range Rover. Landrover Louisville is definitely no the place.

It was an amazing experience. Monica Tate was very helpful during the process. They offer great deals on leasing. I would definitely recommend this dealer for your next vehicle.

Was looking for a very specific Range Rover color and package wise. I live in Louisiana and there were none around here but I found one in Louisville Kentucky on the land rover website. Having never purchased a vehicle over the phone, I was terrified. Much to my delight, Monica Tate and Chad Schulte made everything very simple and put me at ease. Few phone calls to exchange some information and the deal was done. I can’t thank them enough for making the car buying process a pleasure instead of a nightmare. Good work you two!

I was out of town with a flat tire this past week. Erik Gregory in LR service connected me to Roadside Service and called the local dealership to make sure they had the replacement tire and knew I was coming. Great Service!!

We have been DEEEELIGHTED with the service from Erik Gregory and Land Rover Louisville! We were beginning a three week trip and eight hours from home when our check engine light came on. When our Range Rover’s engine started losing power we knew we needed help. It was well worth backtracking 50 miles to work with them! Erik proactively thought about our needs and helped us have a place to park our camping trailer and a generator to power us over a cold night. They serviced and repaired our vehicle first thing in the morning and called to say it was done by 10 AM. We feel WOWed and deeply grateful. Erik, you are awesome! Thank you!!!! Exceptionally well done. 👍👍👏👏👏😊😊😊Richard and Joyce Zaagman

We came all the way from Chicago for that special cat. The Deal was worth it. It was quite painless experience.No surprises: all numbers as promised, vehicle description exact, the car was waiting and prepared.This Dealership is as what any Jaguar dealership should be. The transition was flawless and quick.Special thanks to Matt Vine. Hopefully, that was not our last deal with this dealership!Alex Shishko

Could not come to a deal . Salesman was very nice and helpful at first then started ghosting me. Thats a very rude way to treat someone wanting to buy a very pricey car. I ended up going somewhere else. Hopefully they will see this and do better.

Wow what a fabulous experience. I live 3 hours from Louisville and Matt Vine made the experience exceptional. In a world where customer service is lacking these guys know exactly what to do. Thanks Matt and Jonathan for making this an exceptional experience. I will be back for sure.

I recently purchased two Range Rovers from Range Rover of Louisville and they did an exceptional job. From the selection of the vehicles to the financing the entire process was low pressure, laid back and professional. Matt Vine and Tyler Stone were both a pleasure to work with. I will be back to purchase from them again and I will recommend them to my friends.

Overpriced quotes with little to no discounts on cars that have sat on the lot for almost a year. I would say this is not about making deals happen.

Went in today and test drove a Range Rover, was extremely serious to buy it and was very impressed by the professionalism from the sales rep Bess. However!!!! The sales manager Tyler Stone immediately got defensive and aggressive the second we tried to negotiate. I have never been treated this way by a dealership and wouldn’t even trust them to service it. Good luck to whoever feels comfortable buying from him.Update: We bought a better condition Range Rover, same year, less miles for 3 grand cheaper from a competitor.

Called in pleasantly greeted by Hailey. When I arrived Joe got me right in. I received a loaner car within 15 mins and had my car back just a few days later. Great service!

They have gone out of their way to be accommodating. They drive over an hour an a half to pick my vehicle up for servicing and leave me a very nice car to drive while it is at the shop. Everyone from the sales team on is 5-star.

Car was out of commission and they couldnt look at it until over a week. They didnt offer a loan vehicle, couldnt tell me if my car was finished, wouldnt answer OR return phone calls even after messages have been left. If your company is focused on making long-lasting relationships with consumers, at least return their calls. If there was another dealer around here, wed go to them.

Land Rover Louisville service and customer commitment exceeded my expectations. My husband and I transferred our service from Tom Woods Land Rover, Indianapolis, IN to Land Rover Louisville, due to the personal connection and prompt attention that we received from Erik Gregory. During our first visit (Dec. 18), warranty battery replacement, Erik understood the critical nature of our repair needs and scheduled a very timely repair appointment. Our next visit (April 19), was scheduled for standard factory maintenance and a couple of other minor warranty issues. Again, Erik expressed complete understanding of our service needs and once again exceeded our expectations. On our vehicle, the black plastic trim and mirrors developed a hazy appearance and Erik extended a no-charge concession by replacing these items and scheduled my vehicle to be delivered to me. I serve as the Director of Customer Service for my organization and it was great to receive such stellar service from Erik and Land Rover Louisville. He deserves recognition for his commitment to service that separates excellence from mediocrity. I highly recommend Land Rover Louisville and my husband and I will purchase our next vehicle there.

My mother bought a new Range Rover today and I have to say we were both very impressed with the customer service. Matt is a great salesman, he was very knowledgeable and helpful. I would highly recommend this dealership.

We had a very unique set of circumstances and Land Rover of Louisville went above and beyond to assist us. I appreciate the assistance and all that you did to make this go easy. Thank you! We appreciate the help that you gave us! We would be happy to return the favor! Monica Tate was great to work with!

This is my favorite Range Rover I have owned. Bluegrass Automotive in Louisville, KY is such an amazing experience every single time. Specifically, Tyler Stone. Also, Joe Fox in service gives the complete package of a concierge treatment. I am thrilled with my SUV as well as my dealership!

I am the second owner on my Range Rover Sport. Blue Grass has performed all of the service on the vehicle. I give them a five Star evaluation. They are courteous, helpful with suggestions, prepared for my arrival and stay with the issue until it is corrected. I watch how they deal with other customers and see their high quality of customer service. Well Done.P.S. The new tires are perfect.

Will purchase all my vehicles from Land Rover Louisville. The experience was fun and no pressure to buy. These associates know their information and were nothing short of helpful. Such a good experience, my fiancée just purchased from them as well. I absolutely am in love with my vehicle...it is luxurious, beautiful and affordable. Land Rover made my car dreams come true!

Wow! Amazing! Luxurious! Eric, John, Andy Vine and Karen Stewart took care of my Range Rover Sport dynamic Supercharged. I couldn’t put gas in my car because of a fuel system issue, they put me in a nice jaguar and even cleaned my car up. Connor Kormanis is an amazing porter. I cannot wait to come back for an oil change next month. Keep up the good work, you all are amazing and special. Thank so much!

I had an excellent experience with everyone from sales, management and finance. Dan (my sales representative) coordinated wheel repair on my BMW which I was returning to the BMW dealer at lease end at a fraction of the cost of what the BMW dealer tried to get me to pay. Thank you, Dan!

John in the service department took great care of my 2005 Range Rover! He continually kept me in the loop and kept the vehicle until the problem was properly diagnosed and fixed. A loaner car was provided so any inconveniences to me were minimized. My previous opinion of getting service at the dealership has been changed since my interactions with him and the service crew. Great job and thank you for great service!

The entire team is wonderful. Thankful for quick and easy service. I was kept informed and had my vehicle back in a timely manner. I was taken care of very well!

Working with Andy Vine was a dream. The whole process with an out of state purchase was seamless. No matter where you are in the country, I highly recommend buying your Range Rover through Land Rover Louisville.

As a woman it is terribly scary dealing with automobile problems and even more afraid to be taken advantage of. The customer service and mechanical team over a Land Rover were so informative, fast, compassionate and very professional. They made sure I had another vehicle while my current vehicle was being worked on. They were amazingly fair and I’ll be back in soon for a oil change soon 🤗

They are very professional and accommodating every step of the way. They explain everything in detail. Eric was very helpful and even had someone bring my car back to me once my car was done being fixed. It is hard to come by good customer service now days but Land Rover definitely does a great job and makes you feel like you are there only customer.

Sam Ohlshank was very professional. He phoned whenever there was an update on my car. Everything was performed by the time I cam home from vacation. Thank you for your prompt and professional attention!

Always love doing business with Tyler and Jon. They are the best. My experience at Land Rover Louisville is over the top. They make buying a new car as easy as possible and always go above and beyond to meet customer service.

I was in the Land Rover of Louisville store a few weeks ago... frustrated because I had repeatedly called and left messages for service dept with zero call back. I went in upset and left extremely happy. I was greeted by a man named, Erik Gregory. He is a service advisor. He immediately apologized for the lack of response unsure as to how that could have happened. He walked out to look at my Range Rover and the two issues I was having. He fixed them both by quickly identifying the problem. I could have just been set up for a service appointment, which would have taken weeks, but he just fixed it!!! Right there on the spot!!!!! I’m so grateful for advisors like Erik who turned my negative opinion to a positive experience!!!!!

Had a great experience with buying my 2016 Land Rover. Every time I had questions they answered them in a very pleasant manner. Im very satisfied with my truck.

The main reason we leased our second vehicle from Blue Grass is the Customer Service. Our previous experience was outstanding and with our 2015 Range Rover that experience has continued. We live over 100 miles away from Louisville so its important to feel that our needs are met as far as service and accessibility. I highly recommend Blue Grass to meet your needs.

My 2012 LR2 would not start, called the roadside assistance (got a jump), then called Land Rover to let them know I was on my way..Land Rover Louisville was completely courteous and professional (and I didnt even purchase my Land Rover from them). When I showed up, they were expecting me, got a LR2 for a loaner,,,was up and running the next day in my own ride...We only take our LR2 to them for maintenance..Always professional....****UPDATE..5/9/16**** Noticed an oil leak in the garage on a Sunday,LRL (Land Rover Louisville) got it in on Wednesday and picked up Friday (It was ready Thursday morning but I couldnt get there). No complaints.

Erik Gregory and Staff are much greater in the care they provide than what you would expect from a company like Land Rover. Courteous, patient, fields every question and concern. Customer service could not be any better!

Great service, Joe Fox Service Manager very knowledgeable along with his staff, answered my questions, kept me updated with no surprises, overall a great experience, Keep up the great work.

Tylers an excellent resource to have! Totally recommend

The team at Land Rover Louisville is absolutely amazing! They are very professional, kind and thorough. They really make you feel important as a customer. Great experience!

I put ALOT of miles on my vehicles and am now in my 3rd Range Rover. My very first purchase from Land Rover Louisville was a new 2007 LR3. I ran it hard and it treated me well. Never any costly issues. It then became a family car decked out for camping, biking and ski trips. This spring after 8 years, an issue with the braking system developed. The system was replaced, along with a great inside detail, head to toe tune up and front bumper paint job. Oh, and awesome new style tire rims. Granted the overall cost was almost $5000 but It drives and looks like new. And the icing on the cake... they delivered to my home in Evansville. It is the one Land Rover I will keep forever!

All work was done perfectly and in good time. Have had no problems since.

Overall, wonderful experience. I came in for a Range Rover Evoque and was thrilled with the ease of the transaction. Since then, Ive taken my car in for service twice and both times walked away very happy. All of the salesmen and service agents are nothing but friendly and this helps makes the car dealership a pleasant place to purchase a new car!

Hunter in Parts is awesome. I work at an automotive service group in Indianapolis, so I know exceptional customer service. Hunter goes above and beyond the call! Great Job.

Cant get appointment for 22 days.....must be a lot of broken rovers ahead of me?

Sam at the service desk went the extra mile to help me. The problem was corrected quickly and my vehicle was returned spotless.

Great customer service experience! Everything was explained and while it was costly maintenance, it was well needed and worth every penny. I was asked y a few people to consider having the brake pads changed by non landrover repair shops to save money. Well... nooo, better safe than sorry.

Outstanding dealership! I have purchased 6 Rovers from Land Rover Louisville and each time they treat me like king. Great people, world class product and Land Rover water. What more could you ask for.

I appreciate the professionalism and courteous I receive each and every time I come in for service. Joe is a consummate professional and a customer savvy employee.

Top notch. They took care of a minor recall, oil change, and tire rotation. I was provided a very nice loaner for the day also. Highly recommend.

I wouldnt buy a car from anyone else, to be honest. This is my 3rd Land Rover (LR2, RR sport, RR sport) and Louisville LR has been nothing shy of amazing. Tyler, Malek, and Karen offer outstanding service and support.

I recently brought in my car for service. Wes took excellent care of me and gave me a nice loaner car. My car was ready to pick up when promised and I was very pleased with my experience!

Our 12 LR4 was recently in need of tires and brakes. Wes and the service team at LR Louisville delivered a great service experience. He provided good communication prior to and during the visit, and gave us an Evoque to drive in the meantime. This was our first major service experience with LR Louisville and it was exceptional.

Outstanding Customer Service.Tyler and David Glick are real professionals, very friendly,courteous and helpful.They spent lot of time communicating, they are very easy to deal with. Highly recommend this dealership.

Chad Schulte works hard to make sure the customers are happy & well taken care of!

$1,200 for 50,000 mile service that uncovered no repair needs seems excessive and I will be looking for other service providers for future service. Over $800 in labor charges, is beyond reasonable to me.

Land Rover Louisville provides outstanding customer service. I emailed the service department and was able to get an immediate appointment. The service was excellent and I highly recommend LR Louisville.

Really great service. Had service done here and the tech name was Mike. He was exceptional!

The service was great but I am not happy that we had to purchase two new key FOBs, which were very expensive. BIG FLAW in this model. These key FOBS do not recharge and are expensive to replace. They do not have batteries that you can take out and replace. I have wasted nearly $500 on new key FOBS and the car isnt even 10 years old. Hard to swallow for a college student.

All the staff at Land Rover was really helpful and helped make a repair situation as painless as possible. I appreciated the quick service and being provided with everything I needed in the meantime, including a rental.

Definitely a five star experience buying my new Landrover Sport. Monica was very knowledgeable and thorough with showing me the features of the vehicle. Business side was a breeze.

Jonathon Burton and Chad Schulte in the Finance Department were phenomenal! They both went above and beyond our expectations. We would definitely do business with them again. Plus, we love our new Land Rover Discovery!Again, thank you.Jinnett Santos Kroeger

I’ve been to two different Land Rover dealerships and the service was terrible at both. It seems as if once you already buy a vehicle from them they could care less. I had much better service with BMW and Mercedes, they offer to pick up your vehicle and drop off a loner if anything happens. The man at Range Rover told me they could try to arrange that if it is necessary in the future but a lot of their shuttle guys like to go fishing instead this time of year. When I asked them to clean my car the inside was never touched and they couldn’t even towel dry it off. Paid them $100,000 for a vehicle but they can’t clean it nicely when asked? Unbelievable. I will never recommend or purchase another from Land Rover.

Joe Fox is awesome! Keep up the great customer service

Worst car buying experience. Took deposit information on a car that wasn’t available. Didn’t return my calls. Told me to not call about a pending deposit because they were too busy. Would never recommend their used car sales staff to anyone. I’ll buy my Land Rover elsewhere.Extremely professional.

The service staff were professional and helpful. Service was completed in a timely manner, and as promised. I highly recommend Land Rover Louisville.

I brought my 2016 in for a small ding repair. I met Wes martin for the first time. He was knowledgeable and very customer pleasing. in my opinion he went that extra mile concerning my landrover repair and seeing that I was made comfortable before and after my appointment. The ding was repaired as if it never happened. My experience with management and body repair team overall was excellent, tkanks.

I turned to this dealership to solve an electrical problem on my older Range Rover that was puzzling others. They did the work very well and were exceedingly courteous throughout the process. I give them 5 stars.

Tyler is awesome, he obviously is a huge asset to this company. We drove 200 miles to do business with him and would have drove more if we had to. He makes you feel at home unlike some other dealerships in our area or in the same market. Thanks to Matt for going on those test drives and Chad for closing us out....BAM ...Thanks guys....

Excellent customer service, detailed explanations of work completed. Will definitely come here again.

A great experience overall, from the moment I pulled into the service area all of the service representative are courteous and professional. Im always satisfied with the service performed and the detailing afterwards.

Just purchased my first RR from Landrover Louisville. Matt and Tyler made my experience a pleasure. I have been dreaming of this car for sometime and am pleased that I now own a beautiful vehicle. I would recommend LR Louisville to anyone who wants a trustworthy and knowledgable team. I have a feeling that this will not be the first car I purchase from Matt.

Joe Fox was very professional and I appreciated being able to get a loaner vehicle.

We had the best buying experience of our Range Rover at Land Rover Louisville. Malek was exceptional in communicating with us via Phone calls, texts and e-mail. He helped us with the trade in as well.

Joe Fox at Blue Grass Motor Sport, is the type of professional you would expect to deal with when having service performed on your Range Rover. Because of his vast knowledge and experience I couldnt ask for a higher caliper Service advisor to look after my best interest.

Great service, cool staff and did I mention its a Range Rover!?

Great Service. Karen Stewart totally gets luxury premier service

VERY good people to work with and negotiate with at Bluegrass. Service and Parts Depts are top notch! Thank you.

Land Rover Louisville treated my family very well. We are incredibly happy with our purchase and they made the buying process easy.

Joe Fox in Service is wonderful. Takes care of service needs promptly and very professional.

All work was completed on time and with a smile, great group of people

This is our third Land Rover and we are hooked. The service department has bent in all directions to help my family and always very professional. We know compare all cars to our vehicles. Most are extremely lacking. We are treated like family here, so thats where we will stay.

If i had to buy another Range I would definitely purchase from this dealer ship. They have helped me with 2 range rovers within 4 months because of a total with my first one. I am a person who see something and want it exactly how I like and want it that day lol well Mike and staff accommodated me with everything i wanted with no fuss. I got a 2019 Range Rover that’s the only one in the United States! I told them what i wanted and they found it for me with in a day! I love it! Thanks so much for putting up with my demanding needs lol I would highly recommend this dealershipKareema Rainey

Always a great experience at this dealership. both sales and service are phenomenal- Erik Gregory in service is thorough, considerate, and ever helpful

Great service department. They are always super efficient and very friendly.

We had already selected the vehicle on the dealers website so time on-site was quite limited. Nonetheless, Kacie Stoll was very professional and helpful and we were able to finalize the transaction with ease.

Just purchased my SECOND Land Rover Evoque from Land Rover Louisville (Bluegrass) - superb customer service! Big shout out to Tyler, Jim & Chad for making the process so seamless!!!

I had a great experience at Land Rover Louisville. They took the time to go over every bit of the car with me.their customer service is beyond excellent!!

I love my Land Rover. I am lucky to have such outstanding service at Land Rover Louisville.

We didnt buy our Range Rover there but we were treated as if we had. The people were helpful and polite.

Still have to get back her 🙏😊

There was a five week span between me being proactive and calling for a service appt. when I noticed the reminder on my dashboard ( you have xxxx miles before services) and leaving a detailed message on a service persons phone voicemail.Once the dashboard message changed to Service Required, and I realized they never returned my call, I called back and left a message with my salesperson. This is when and always seems to be the way things get done around there when I call my salesperson.Within an hour, I had a return call incidentally not from the person whom I had left a message with five weeks prior. He, Joe Fox, scheduled service the next day. He had a car ready for me. Advised me my vehicle would be ready around 4:00. I requested an earlier pick up. He said 2:00 then. He called me at 1:00 and advised it would be ready for pick up when I returned. I got there at 1:10. He advised there was a back up at the wash bay and it would be about 1:20 before I could get my vehicle. I ended up sitting there until 2:00 when it was finally ready. That was aggravating, but overall, Joe Fox was the one who got in there and made it happen. Incidentally, an email advising me the Range Rover needed service showed up three weeks prior to this service date. I replied in the Comments section that I definitely needed service and had attempted to be proactive with getting an appt. This was definitely an email that allowed a response rather than those information emails that advise not to reply. There was NO response back to me.So, Joe Fox is the star of this service experience.