We knew exactly what car we wanted just need to find a dealer who had it and after we determined that Courtesy had it, the rest was simple. A couple of emails, texts, and phone calls and the transaction was done except for the signing. The next day we showed up at noon and were out by 1:15. Easiest automobile purchase we’ve ever made. Finance Michelle was fantastic and sales Bill Baxley went over all of the features of the car so we were comfortable driving it home.

My experience was of total satisfaction. My salesman, Steve Brinkhaus did a superb job showing me all the great features of my new Buick Encore. I have no complaints, everyone was very professional and courteous. Thank you.

The salesman that I dealt with was very helpful. He very nicely offered me water or coffee.All of my questions were answered. Everybody there was friendly and the dealership was very clean.

So I just purchased my vehicle less than 2months and was having issues already. I took my car to Ryan he was very patient with me. Morgan gave me some much needed kind words. Leon gave me a ride to & from as they took care of my car. Leon was just wonderful! I loved his energy! What a great experience I received from everyone I dealt with.

My wife & I came into Curtesy 09/18/21 looking for a Yukon Denali with the Ultimate package, and Jeffrey Toon (Salesman) greeted us at the door, sat us down in his office and went through all the options we had. With Covid, we sadly realized that none of the ‘21 Yukons coming in would have the Ultimate package because of the chip shortage, and that we would have to wait until the ‘22 Model came out, which nobody knew when that would be. Jeff showed us a Yukon Denali with the Ultimate package that had already been purchased, and went over the features, which sold us on the vehicle even more.We patiently waited almost a month, and eventually noticed on Curtesy’s website that a few ‘22 models were in transit. We made an appointment with Jeff, and he informed us to our delight, that they would be arriving 11/01/21! My wife & I worked out the details of selling her current vehicle, and we immediately paid a deposit to reserve a Satin Steel ‘22 Yukon Denali. Jeff kept in touch with us as we waited for our vehicles arrival, and he informed us on 10/25 that our vehicle was arriving a few days early! Jeff kept us in the loop during the transit of our Yukon, even sending map location pictures of its transit!Upon arrival on 10/29, Jeff sent the first pictures of our ‘22 Yukon Denali on the transport truck, which we were overly enthusiastic about! To be honest, Jeff was just as excited as we were for its arrival! Jeff went on the explain all the added benefits made to the ‘22 model, which we were pleasantly surprised about! Jeff drove our new Yukon to pick us up from the dealership we sold our precious vehicle too, and showed us a lot of the new features of our Denali! Everyone at Curtesy was so excited about our ‘22 Yukon Denali, and you could tell from all the interactions we had with the employees there! Michelle in finance was giddy about our vehicle and was so pleasant to work with also!Needless to say, my wife & I would HIGHLY RECOMMEND Curtesy Buick GMC to anyone looking for a vehicle! Jeff Toon and all the employees there were all so friendly and great to work with! Thank you!Donnie & Dawn Kurian

My first time there. Went in for recall issue. Nice friendly staff. When i scheduled appointment said two hours. Car was ready well under two hours. Clean facilities. The people who work were so friendly. Highly recommend them and i know i will be back

I was fortunate to come to a dealership with a Yukon available for purchase. Ryan greeted me at the door, allowed me to take a test drive and made me fall in love with my new Yukon! I am thankful for Courtesy willing to meet my demands, very stress free, and made the car buying experience excellent.

Excellent service. Stuart Singleton our sales person was very informative and cover everything about the car the paperwork and he even did the set up of our phones to connect to the car. Introduced us to the service staff etc.

Had the pleasure of dealing with Courtesy Buick GMC on a 2021 Buick Enclave. We had been searching for a new Enclave across the area/region and found one at this dealership we liked. The salesman we dealt with, Ryan Johnson, did a terrific job in working with us to, in the end, purchase that Enclave. He also did a terrific job in explaining the features and answered any questions we had about the vehicle. Would highly recommend this dealership if you’re looking for a new Buick or GMC!

Working with Bill and Cody was a great experience. They were both professional and personable in responding to ever concern we had. We would definitely recommend Courtesy Buick and their services. Cody remembered us from the last vehicle we purchased and came over to greet us even before our transaction began. He is definitely an added value to Courtesy Buick.Thank you,Robert and Rosemary White

Great, fast and efficient Experience! Matt was my salesperson, he was knowledgeable about the car I brought and kind and patient with our transaction..... I would recommend Courtesy Buick GMC to my friends and family

The dealership was great to work with, Ryan was very knowledgeable and took his time working with me. I’m glad I purchased from a local dealership.

Had an absolutely great experience here; which I honestly didn’t think you could say about a car dealership. There was no pressure, just courtesy and facts. There was none of that “let me talk to my manager” or “well someone was interested, so it’ll go fast”, tactics. Arthur worked with us and was amazing. Polite, transparent, and sincere.Honestly, if you’re looking for a new car, really give them a look. Their prices were fair and I honestly don’t think there’s many dealers who don’t use high pressure tactics.

Everyone at this dealership is amazing! Theyre all willing to answer your questions or guide you where you need to go. My salesman, Arthur Wilson was absolutely in touch with everything I said I wanted and needed in a car, and he found me the perfect one. There was no pressure at all. He provided me with several options and explained the differences. He let me decide which I liked. Once I made a choice, we took a test drive. He encouraged me to really test it to see it perform for my driving needs. AMAZING is all that I can say. I was absolutely sold on this beautiful Buick Envision. Thanks to everyone at Courtesy Buick. Even the paperwork was palatable. I have to give it to them. This is the best place to buy a car!

Scheduled an appointment for a radiator fluid change. I brought my truck in at 9am and was told that it would take 2-3 hours. I also mentioned that my check engine light came on. He told me that they manot be able to get to the check engines so I told him, not to worry I can reschedule, but that I needed my truck. At 4:00pm, I called and checked the status. Not surprising, not done. Not the fluid change nor the diagnosis. I asked why since I scheduled an appointment, and was told some nonsense by Jack how the appointment does not guaranteed service time, just puts me in line. When asked why no one called, I was told that he was planning on it. I doubt that seriously. Dont spend your money here. They lie. I understand why another reviewer stated the same.

Had scheduled 3 items.1- A complete detail - 5 stars.2 - Routine oil chance, oil leaked in garage and in driveway making a mess. Had to return to dealer, they said oil filter seal was not seated - very inconvenienced + still trying to get oil stains up. Basic service that failed.3 - Rear camera blue screen. Same day I picked up it blue screened again, had yet another trip back to the dealer, again very inconvenient. It was fixed the second trip.Ryan (my rep) and Monica (loaner car) were very good and prompt. It is the QC in service that should be addressed. A leaky oil filter after service? Really?Thanks for the opportunity to vent......Larry

Jeff- salesman and Michelle- finance manager are great to deal with! This is our 5th vehicle from this dealership and every time the service and the customer service are outstanding. They had my paperwork and truck when I pulled up at 900am ready to go! Thank you for a great experience and see u next time!

I traded vehicles this week and it was the most enjoyable experience Ive ever had when it comes to buying a vehicle and Im in my 70s, so it has been a few years. There was no pressure and in my opinion, they treated very fairly. I would recommend this dealership to anyone looking to buying a car.

Great buying experience! Steve Brinkhaus went above and beyond. Timely communication, requested information only once, and delivered my vehicle to my office in less than optimum weather. Highly recommend him and Courtesy GMC Buick!

Had some issues with my new truck. The service team was helpful and friendly in helping me getting them resolved. Thank you for your help.

Mickey was great to work with! He made the buying process as smooth as possible. We were out of town buyers and he made sure everything was taken care of. I highly recommend working with Mickey at Courtesy Buick GMC.

My experience was one of the best Ive ever had buying a new car everyone I met was above and beyond they catered car needs and wants and if I have to I will visit them again

I have bought many cars in the past. To be exact, this last purchase was #48. 2021 Buick Enclave. Never have I had a better experience than Courtesy Buick GMC. Everyone that I dealt with was professional and efficient. I am planning on purchasing my next cars from Bill and his team. Thank you Courtesy Buick GMC.

Very nice and helpful staff. Everything was quick and easy. Each person did their job efficiently and i was in and out in my new to me car in no time at all. Would positively fo business here again on my next vehicle.

Ryan Johnson and the staff was the best experience I’ve had purchasing a vehicle. I’ve bought over a dozen new cars and this experience was seamless, very professional with no delay or issues. I will recommend to all that this is the place you want to buy your next GMC. Thanks Courtesy for your professionalism and honesty with my purchase.

Incredible customer service and extremely accommodating. 110% will purchase again from and recommend Courtesy and Stuart Singleton

Absolutely horrible business ethic! I inquired about a vehicle online and did not leave my number intentionally so I would not receive unwanted calls. I prefer to keep initial correspondence by email until Im ready to see the vehicle in person. The internet sales person disregarded my wishes and used some type of internet search to find a phone number for me and ended up calling my wife. So avoid the dealership because they care so very little about your wishes or privacy.

Service department director, James, wants to argue and defend vs listen and problem solve. He vowed he would not look at my car until it sat for weeks on his lot even though he already had it for weeks just a couple days earlier. Further, his version of problem solving was to dictate a minimum of 5 hours of diagnostic time vs offering up any other reasonable solutions. Without even giving the time to understand the problem, James also indicated that my car was not worth even looking into because of the age of the vehicle. Thus again demonstrating his commitment to avoid problem solving. So, I took my car to Ken Towery who within 30 minutes discovered and solved the problem. I wholeheartedly expect James to jump on here and get defensive again. Because in his eyes its better to argue than to listen and come up with reasonable options to problem solve. I recommend avoiding any department where James is in charge.

Great staff with friendly service and quick to get the job done. Thanks, and I just love the coupon. Please send more. Jerry

The service department, especially James and Jack, are fantastic. They are always courteous, professional, and very knowledgeable. My plan was to only use the dealership until my service plan expired. The way they have treated me has made me a customer for life!

I purchased a 2021 Buick Envision for my wife as an Anniversary/Graduation gift. They were extremely accommodating and made the process smooth. My salesman Mickey was great and walked my wife through all of the features on her new SUV. I would totally recommend for anyone to purchase their next vehicle from them as they are extremely professional courteous dealership.

I got my 2021 Buick Encore GX and everyone there was wonderful & not pushy at all ! I will have my new car for many many years ! Thank you so so much ! BTW he’s pretty awesome, you should request for him😊

Best car buying experience of my life! Bill Baxley is very knowledgeable and took his time to answer all my questions and helped me find the perfect SUV. The team at Courtesy Buick GMC was very friendly and professional and I was in and out in 2 hours! I highly recommend purchasing your next vehicle at Courtesy Buick GMC, you won’t be disappointed!

Great car buying experience! Arthur was a great salesman to work with, and Kody in finance was awesome! I was in and out in 2 hours, which was great after a 10 hour day at work. Kody worked magic in getting me a great deal and staying within my budget, I felt no pressure from either of them to add things I did not need. Would definitely recommend them to anyone looking for a new car.The only negative thing was the day after there were way too many phone calls to me AND my insurance agent about switching my vehicles. I started the process that morning and my agent was working from home with COVID, it did take the whole day but it was done. Legally I had 5 days to do it, so the hounding while I was at work was a little unnecessary.

Courtesy Buick has always given me the best service and salesmanship.never pushy and lay all the cards on the table in an upright manner.Both service and salesmen live up to the name.COURTESY BUICK.Thanks to those who helped me thru an experience that would seem a like a nightmare at other dealerships.

We had a very positive experience at Courtesy Buick dealership. Mickey answered all our questions and guided us through the process to be able to drive off the lot with our purchase the same day, something we were not expecting to be able to do. Also kudos to Business manager Kody for making our experience smooth as well. We highly recommend Courtesy Buick and GMC for a seamless buying experience.

Mickey Hendrick was our sales person and was very helpful. He answered all our questions and a lot of the buying process was handled via phone and text saving us a lot of time. Our transaction was handled with the utmost professionalism. We are pleased to recommend Mickey and Courtesy with a 5 star rating.

Service department was excellent. I didn’t really love the Sales department based on past experiences and bought my gmc elsewhere. Service, however, was great.

It was honestly the best experience I ever received buying a new car. I’ve never owned a Buick, but will be back when I am ready for another vehicle.

Could not have had a better experience than I did at this dealership… The salesman Stuart Singleton was absolutely the best… There was no pressure whatsoever I felt more like I was talking to a friend. It was a smooth ordeal from start to finish. Highly recommended.

I had a great experience! Bill Baxley made the car buying process so smooth. I would highly recommend this place. I will definitely come back to buy another vehicle later on in the future.

Courtesy Buick is outstanding. They are always ready for their customers. Fast check-in. Everyone wearing masks, which for me is important right now. Fresh coffee in the waiting area. Great service on my vehicle.

The service is fine, they took care of everything just the atmosphere is a little different.

Customer service at your dealership is laughable. Scheduled an appointment at 2pm with multiple open slots for 1, 1:30, 2:30. On arrival the person who got in my car looked for an engine check light and decided that it wasn’t worth having anyone look at it at all because the one person wasn’t there and that I could leave my vehicle with them for over a week to have that person come off vacation to look. As if leaving my vehicle there for that week would do anything for anyone not to look at it. Not to mention taking off work to come have my vehicle looked at and being told “yeah, I’m just going to be honest with you we’re not going to look at your car today since it’s already 2:00” as if there wasn’t an availability for that appointment time

Wonderful salesman, so helpful and friendly. I could not have asked for a better person to help me with understanding my new car purchase and being very detailed with explaining each feature of my new car. Ryan was great!

Tried to offer me $10k less on my trucks trade than it’s Blue Book Value in the middle of a truck sellers market. They wasted my trip in to the dealershipAdded response to Courtesy GMC’s Reply: This is absolutely not true. I showed manager Ari the KBB values and he practically laughed at me. Attached is a screenshot of my trucks KBB Trade In Value. Clearly worth $38-40k. Dealerships are paying over blue book value even in today’s limited truck market. I was offered $30k and told oh we may be able to get you $500 more. My truck is practically brand new condition. It’s a disgrace to be offered $10k under market value - greedy dealerships trying to steal equity from hard working individuals. This is a disgrace and I hope people avoid this dealership and are not taken advantage of.

Everyone I encounter at Courtesy Buick are courteous and respectful. They all go out of their way to be helpful and informative. As a woman who manages her car purchases and maintenance it is very important to me to know that I will be treated as I am at Courtesy Buick. Thank you to everyone from sales to finance to service.

My 2018 GMC Sierra Denali needed a new torque convertor. It had 78,500 miles when the convertor was replaced. I spoke with Justin and he said there was nothing that could be done. The mechanic I use said that it has been an issue any many GMCs/Chevy models.

Ryan was helpful, friendly, and accommodating to my frequent texting.

We had a wonderful experience working with Jeff for our Granddaughters first new car purchase. He made the entire process a very pleasant experience. And Cody was great with explaining the financing and options with no pressure. These guys are the best!!

Very friendly and professional. Answered all my questions. Took the shuttle for the first time and the driver was very nice

Took almost 3 weeks to get my car back…it was there a as least a week before they started working on it..I think you should find a better system…why leave it just sitting there? Maybe bring it in when it’s going to be worked on…I finally got a loaner after a week…also, had a trip planned and I had to rent a car for that..

I was nervous during my purchase, but Ryan Johnson was so nice and helpful during the process. It felt like a judgement-free zone and everyone was so pleasant.

Smoothe experience. Salesman Bill Baxley made everything easy and NO pressure! Kody was very nice and knowledgeable regarding the Finance part. Highly recommend Courtesy Buick GMC.

Great customer service and an easy car buying experience. Stayed late to help us look at different vehicles and get the right one for our family!

Always great. Your employees are excellent.

We had a great experience and would definitely recommend, even to our fellow friends in Lexington. Ted was great to work with. Great communication, understanding and personable. Probably the best part of buying a vehicle from Courtesy was how easy it was. I texted pictures of my trade, let Ted know exactly what we were wanting, and within an hour I had all of my options. Drove to Louisville, signed the papers, and was in and out in less than 30 minutes. As a mom of 3 young kids this was HUGE! Michelle with finance was awesome. She answered all of our questions, explained everything and made us comfortable with our purchase. Will for sure be a repeat customer!

Friendly and professional. On time service was appreciated.

I leased a great Buick a regal Sedan from. Courtesy Buick GMC before buying a Used Jeep Rubicon. They treated me extremely well despite buying a used car verses a new car. A+ service and the best two car leasing and purchasing experience I ever had. From sales to service to financing, everyone I dealt with was responsive, courteous and l couldn’t ask for anything more. Thank you for making purchasing a vehicle a great experience. I appreciate your honesty and follow thru.

Great experience!Our sales person was knowledgeable and professional

Wow, this place was really impressive to me. I went in to look at a GMC Acadia AT4, and it had been parked out front by the time I got there. I was able to stress-free look at the car by myself (love), then have honest conversations about the pricing. I honestly feel like a stole it. They gave me so many discounts and INSURED that I got every coupon that was coming to me. The experience was stress free, so easy, and actually kind of fun. I worked with Bill (sales person) and Arian Leblanc (sales manager)...two class acts if I’ve ever seen one. They were both so humorous and light hearted, it was actually a bit of a downer to leave. When I went to see Michelle in finance she kept the energy going and was so transparent and just up front. She even prevented me from spending money on a product I didn’t need...has anyone ever even heard of that happening?Don’t make the mistake of going to any other dealership anywhere, go to this unicorn dealership. Even if you’re not a GMC person, let them help you get you what you want, you’ll be so so happy you went here.

The staff were courteous and kind. When I mentioned that I was hoping to be finished by a certain time, your technicians worked diligently to make sure they met that deadline. This was even more impressive, when they encountered an unexpected problem, yet were still able to get me out of the door on time.

It was very easy to make an appointment. Once we were there they kept us informed about the work being done. Everyone was fast and efficient. Thank you

SHOCKED ! In a very POSITIVE way.!I DESPISE the whole Car / SUV buying & selling process. My wife’s lease was up on her GMC Terrain& my beloved Tahoe of 12 1/2 years needed to go.I did not want to engage in selling my Tahoe & buying another one. But Jeff Hoon was friendly, real, honest,& fair. He did exactly what he said he would & thenoffered a good price for my Tahoe.... so I bought the Terrain.Michelle, the Finance Mgr, was very straightforward& did not push the “extras” that are so profitable toDealers. She explained it simply so my decisionswere easy. HIGHLY RECOMMENDSCOTT S.

Our salesman Ryan Johnson was very pleasant. No pressure . Very knowledgeable. Got things done quickly. We recommend him highly . We love our new car .

Fair.price and only dealer with a Duramax in stock! Great sales experience

Excellent customer service! Extremely knowledgeable and willing to go the extra mile to ensure we found the perfect vehicle for our family!

Awesome the sales person was great the finance guy was great will do business there again

We had excellent service from everyone we came in contact with at the dealership. They worked with us to make the purchasing process seem less!

Bill took great care of us and even waited around so we could drive there from TN. He had the car ready that we were wanting and was so great about getting us the SUV we really needed.

Vehicle was exactly as described. No high pressure sales either.

Thank you for all the great people there.

Great experience....great deal...no issues

This is the second car we have bought from Courtesy Buick. It is also the second time our sales person was Stuart. Cody did our paperwork and numbers as he did the first time. Great people to work with, they are friendly and personably. They now their cars and are able to explain all your available options and coverages in a way that people are able to understand.

The best people you could ever ask for they really work great with you I will be back when we need other truck

Steve Brinkhaus was awesome! Found the right car at the right price for us. He didn’t try to “sell” us, but rather told us of the value of the car and it’s features. I’d buy from him again and again!

Top of the line service from service manager, service advisor and most of all from the technician that worked on my vehicle. SuperJob very well pleased !!!

My experience with Courtesy Buick was second to none. Living an hour and a half away everything was done online and over the phone and I could not be happier with how easy the process was! Jeffrey Hoon was amazing and made sure everything was simple and smooth. By the afternoon the paperwork was ready and we made the drive down, signed (super quick process) and we were on our way. I would definitely recommend!!

In and out for oil change in an hour. Good guys in the service area.

Everything was fine, I have no complaints.

My salesman Stuart Singleton was absolutely great. Was never pushy and very respectful. Made my experience very pleasurable from start to finish. Gave me a tour of the dealership which was top notch. Kody Waddell in finance was also excellent I’m glad I decided to visit and walked out with a beautiful vehicle.

Amazing service!!! They made me feel right at home, very welcoming. Everyone was very nice and knowledgeable. I didn’t plan on buying a SUV when I walked in, but I loved the service so much I decided to ;) Definitely will give them my future business!!! Best Dealership experience I ever had 💯

Very courteous, friendly, oil change was done in 45mins, which included topping off fluids, rotation of tires

Service was quick. Jack kept me informed with a text.

Courtesy is a car dealer I would send my mom into alone! Mickey and Michelle were phenomenal. Complete professionals from the first contact to the last, these guys really value your business and your time which is truly priceless!

Steve Brinkhaus makes the whole buying experience so easy and comfortable. This is the 3rd car we have bought from him in a year.

Great service. Made it very easy. Quick check in and quick check out. Everyone is very friendly.

I drop my wifes Buick Encore Friday night to have serviced Saturday morning with instructions that it needed to be ready by Noon that day. The service associate called me at 10:01 to inform me that the car is ready to be picked up. You cannot ask for better service than this.

I was extremely happy with the diagnostic and physical work done to my vehicle.The customer service however was distributing. Along with two employees and their managers calling another co working lazy among other names in front of me and other customers standing around in the service office. The employee was not around to hear the insensitive unnecessary comments.I question everyone’s integrity at that very moment!!I hope this feed back will help with attitudes. But unfortunately if they could treat other teammates in such a manner I do not feel comfortable coming back or recommending this business to family and friends.

I drove from Knoxville to get a truck that could not find anywhere else with low mileage and that wasn’t ragged out. I spoke with salesman Stuart Singleton and right from the get go, I could tell he was someone I wanted to work with. We made the deal over the phone and I put down a deposit. Made the 4hr drive there and met Stuart and checked the truck out. He had everything done and waiting on me so I was only there a short time since I had a long drive back. I recommend this dealership and I definitely recommend Stuart. Thanks.

This was the best experience in car buying! Everyone was so nice! After being told no many times they finally got me a yes. I love my suv! Thanks Ryan and team!

Stuart and staff went above and beyond to make sure I was able to purchase a 2021 Yukon Denali. I appreciate all the help and support.

Ryan was very professional and helpful to deal with. He fully explained the different options available for our recent purchase of the GMC Terrain and was willing to help us in anyway he could. It was a pleasure to do business with him and the entire GMC staff.

Amazing experience and the best car dealer I have ever met

Matt and the team were great. Made the process very easy. Looking forward to working with them in the future.

Great service and were very friendly and accommodating.

Staff was beyond helpful. Gave us a truly memorable car buying experience. Nothing but high praise for the new car folks at Courtesy. Had direct access and interaction with New Car Manager, and Finance Manager. With the help of Mr Baxley, they personally handled our purchase. Total time of delivery from pulling off the hauler, detailing, signing and driving away was under 4 hours. I couldn’t be more impressed.

The process was easy and the price was affordable.

Very easy no stress experience. Ordered my service online at a time I could make it. Showed up and dropped off. The car was ready within an hour and half.

Didn’t take long to come to terms. They provided paper work to back up facts. Their price on the used Yukon xl I bought, could not be touched anywhere else around. I had been shopping around and in no hurry. I tell you this same vehicle on another lot was priced 5-8k more! Shout out to Stuart Singleton and the finance guy. Sorry I didn’t get his card, forgot his name.