Excellent service. Was on time and didn’t have to wait long. Made very good recommendations for near future. Very professional and friendly. I will definitely drive across town to have my car serviced and leave with satisfaction from their work!

I had an amazing experience here at Toyota of Louisville. The staff were very helpful and laid back. They will definitely take good care of you! They made the process of buying my first car easy and simple! I would suggest Toyota of Louisville to anyone that is looking to buy a new or used car. They are great people!

Jaquell was very helpful and patient when I came in for a diagnostic exam. I found the service to be very quick, and I appreciated the professionalism of everyone I encountered. No one tried to get me to buy service I didn’t need! I will be coming back if I need more work done on my car.

They were factual.l. courteous, and quick. I got a great rate and exactly what I wanted.

Amazing customer service and vehicles are top quality. Tim P, Denise F and Dean made the process very simple and comfortable for me. Trusting, honest Men! Wouldn’t go anywhere else! Very happy with my Highlander Hybrid and the customer service I received.

Getting on schedule is tough, but it’s worth the wait. The staff is friendly and the service is fast and efficient and very Thorough. They make sure you know what’s going on with your car and the best way to take care of the problem.Thanks Guys!

Friendly, knowledgeable service rep (Adam), no wait to get signed in, comfortable place to wait for service with coffee and decent restroom. Left with peace of mind that my car was in good shape and ready to roll!

Nothing stands out here. I moved from out of state and this dealership is closest to my home so it became my first go to for maintenance. In the two years I have went here I am continually underwhelmed. I have requested multiple times a warranty issue but never get a response to it. The warranty issue persist to this date. Ive multiple times requested a better print out of Toyota Care service to meet the same standard as where I bought my truck in Texas but that never happens. I have to ask the specifics each time. The last time I got a scheduled oil change, which took about two hours, I slowly wandered the lot looking at new vehicles and not one person in sales took a moment to even say hello. I was disappointed and went next door to other dealerships as I waited.. My girlfriend also bought a used vehicle here and we were pretty underwhelmed with that process. Ill be going elsewhere for my future service and sales.

I have been a customer of Toyota of Louisville since 1995. Ron Pence was a young car salesman when he sold me my very first car. This last experience of buying a new car was unbelievable smooth. All I did was sat in his office and he asked me several questions and picked a perfect car for me without shopping for it. It is the best car that I ever had. Ron has worked his way up to a sales manager and I have purchased all three cars from him.Now let’s talked about the service department. They have always treated me very professionally and did an extraordinary job on working my car. Kevin has been my service person for the last 15 years and always taken great care of me.Several staff members knows my name and know my life and career for the last 30 years. It means a lot when all of their staff remember a customer like that. They really do take the time to know and treat their customer like family.

Brought the van in for a 10,000 mile service. Was immediately greeted and information taken. Van was finished ahead of the estimated time.

The Service Manager, Kevin Ashton, at Toyota of Louisville exhibits commendable customer services skills. He goes above and beyond what is expected of the service department to meet his customers needs. He explains the current situation completely, what is required to repair the car, and presents pride in the Toyota brand. Expect the best from Kevin Ashton as he serves our community in Louisville, Kentucky.written by Sherry Lynne Crawford

I have had nothing but good experiences with the service department at Toyota of Louisville. Adam was very quick to come and check me in this morning. He kept me updated on all work in a timely fashion. I also had a chance to watch Jaquell ( another Toyota advisor) sit down with a customer and discuss what was happening and the options available. He was a prefect example of fine quality customer advice at its best. Made my day.

Timely, efficient, knowledgeable and kind. Technically savvy. I wouldnt go anywhere else to have my car serviced. Thank you

Everyone was so kind. My salesman was Joseph C. There was no sales pusher techniques. Mr. Campbell went over all of the features with me with my new car. I highly recommend purchasing your next car with Toyota of Louisville.

Awesome service! Professional and thoughtful personnel and very fair prices. Read a few chapters of my book in their clean and quiet waiting room while I waited for my Prius to be tuned up. There is a huge difference in Toyota dealerships, I travel from the East end to come here.

I always have received good service from Toyota of Louisville. The service writers are proficient and ask all necessary questions. The amount of time was what was expected and they always treat me right with respect and dignity.

For the past fifteen years I have driven to Toyota of Louisville for regular service for my 2006 Scion XB. I purchased the Scion from that dealer because I found the color I wanted, Torchberry. Other dealers were closer to my home in the east end of town, much closer. Nevertheless, a few times a year I drive out to PRP area because the best service people, the most efficient, the most professional, the most completely reliable people take care of my splendid Scion there. I admit that once, in a pinch for time, I tried a dealer nearer to my house. It was a totally discouraging experience . . .never again, no matter what. John Carbone is the man with whom I make appointments and who greets me and explains the whys and wherefores of my service needs. John is worth his weight in gold. Thank you, John, and all the others who have taken the best possible care of this little gem of a car. Its quite a thought to think of fifteen years and counting and to know that my car looks and drives as though a new car,many thanks to Toyota of Louisville service staff.

They were great every little road block was dealt with and nothing was left half finished. Even let us make the most unusual request by take a trailer on our test drive so we could ensure it drove well.

I want to thank Richard Swope GSM and David Lail of Toyota of Louisville for making my purchase of a 2022. Highlander smooth sailing. I live in Morristown Tn and the amazing staff worked all the details over the phone and had Mike Carter deliver it to Morristown, Tn. I would highly recommend purchasing your next vehicle from Toyota of Louisville. If would be worth the driveAgain Thanks for the amazing customer serviceSheila Jones

I worked with Glen Harder to put in an order for a 2021 Highlander Hybrid Platinum. He was extremely professional, helpful, and communicative throughout the whole process. He reached out with milestones and dates to let me know when the order was placed, when it was built, and when I could come by to finalize the purchase. I cant say enough positive things about the way this entire process and transaction was handled. I would recommend anyone to go to Toyota of Louisville and work directly with Glen Harder if they want a great car, great price, and excellent customer service.

The trade in and purchase of the new car was fine. Dean my sales guy helped a lot.Small issue is it appears the vehicle I traded them was used on toll roads after the sale and I got the bill. I have tried reaching out to them but no one has responded.

Love Toyota of Louisville! Have been coming to them for 15 years! We’ve bought a couple of cars from here and all my service is through them. I have to travel across town to get to them, but I do it every time because it’s worth it!

Keith Rice was amazing and gave me all the time I needed when making my decision. He had a great personality and was very pleasant to work with.

This is the second vehicle that I bought in five years from Toyota of Louisville. The process was fast and easy Keith Rice Sr was very nice will definitely come back and buy a car from him in the future. Highly recommend Toyota of Louisville

Always an amazing experience, even when you are there with big issues, always clear and informative. Good service at a fair price. True professionals

Toyota of Louisville Service Department was fast, courteous and professional. I will not hesitate to bring my Tacoma back for its next scheduled maintenance.

Mike and the Team e at Toyota took great care of us. We had just arrived back home from Europe--had shipped our vehicle back home as well. It promptly broke down, but Toyota got our mechanical problems resolved and got us back on the road in less than 2 days. I really appreciate the great service.

I made an appointment for an oil change and tire rotation about six weeks ago. Thats how far out I had wait for an appointment. This was not a drop-off appointment. i told them when I made the appointment that I would be waiting and the service rep reaffirmed that I would be waiting when I got there. I got to my appointment on time and they ran the car through the garage to the outside parking area were it sat for 1 hour and 45 minutes before they ran it back in the garage and started working on it. Actual time in the garage was about 45 minutes. Total time waiting was 2 1/2 hours!

Toyota of Louisville is wonderful. There is a dealership much closer to my area of town, but I continue to travel down Dixie Hwy. I am treated respectfully, the cost is never out of line, and service is impeccable. Thank you John, and team for helping me to feel like I matter.

The 68,000 mile check-up on my Camry at Toyota of Louisville was an excellent experience. John, Adam, and Danny could not have been more helpful and the work was great.I highly recommend the service department and have used it for years.

I cannot say enough good things about this car lot. Sam, is the MAN! When I thought it was impossible he made it possible. They have quality cars and they really look out for their customers. I appreciated that.

We had such a great experience. The kindness and patience of the people who work here are second to none. We would highly recommend coming for new car, used car (all certified) or service. All services provided have been excellent and exceeded our expectations.

Lisa the attend was very unhelpful. She didn’t want to answer any questions, was quick to transfer me to voicemail, and had rude undertones. Either she was having a bad day or lacks skill in being resourceful at her job. Everyone else was kind but slow in response and communication. I appreciated their kindness but it didn’t make up for their lack of communication.

Go to this place BEFORE you go anywhere else! This place went above and beyond for me when I was having a super hard time. I will NEVER go anywhere else to do anything with Toyota.Thank you guys at Toyota for doing me a solid today.

Mr Glen H. & Mr Rick D. have done it again!! They have blessed me with a beautiful new lease w a great price! This was much needed with a new baby & trying to purchase a new home. Thank you for the wonderful service Toyota of Louisville!!

Excellent service! All repairs covered under warranty and the staff were very helpful. Highly recommend.

I recently purchased a 2010 Toyota Highlander and needed to get a 70,000 mile inspection. Earlier this week I signed up online for an appointment and was able to get a 8:15am spot today. When I arrived everything was smooth and easy. I was able to get the inspection, an oil change, and quote on new tires. I waited in the business lounge and was able to send some emails/make calls. Jason Carbone was amazing!!! I will continue to use the Toyota service department for the life of my truck!!! Thank you!!!

Excellent service. I bought a used car. Its in very good condition. Sammy Smith was the best. Made you feel at ease, no pressure selling. I would by my next car at Toyota of Louisville

I absolutely love the service I receive every time I bring in my vehicle for service!! My service advisor is top notch! Mike always tells me what is needed, and gives me updates on my 2019 Camry. I wouldnt trust anyone else with my vehicle.

The staff was very knowledgeable and polite. The recall service was to take three hours and the Camry was ready in an hour and 15 minutes. Toyota of Louisville was able to take me the next week after I called whereas the Indiana Toyota dealership was over a month out on appointments. We definitely plan to return to Toyota of Louisville.

The service department took care of my car efficiently and kept me informed as well. The dealership is kept clean and the staff are polite. I’ll definitely be back in six months!

This is why I dont like going to any other dealership.Ive had many visits to Toyota of Louisville since we leased a Corolla there. Got a fair price for our older Impala. Most people dread taking their car in for service, but I like coming here because the mechanics are friendly and I know they are top-notch and get the job done right the first time.Service desk people are very busy, answering the phone, trying to do paperwork and dealing with us, the walk in Customer. So you may have to wait a bit but when you finally get to talk to them they make you feel like you are 💯 the most important person on the planet. Mark Pouff (sorry if I misspelled it) had me laughing so hard, funny guy. Loved the outgoing personality.When I came in yesterday, my lease was at an end and I wanted to just purchase the Rav 4. Been driving it for 3 years now, let me tell you we really like this car. I had an appointment with Ashley. She was great with the follow up info that I needed 👍. I was then introduced to Bill Morrison a sales professional, had an enjoyable time explaining to him what I was wanting, and to see what the best rate could be. After getting the paperwork setup I was then handed off to a financial advisor who took great care of me, youll love the way you sign the paperwork, quick and efficient.I believe I was only there for an hour tops, so I tip my hat to Team, Toyota of Louisville.

I’m not happy with service at Toyota today!! Simple oil change and tire rotation took over 2 hours- for past 9 years that took only 45 minutes at same Toyota dealership! Their charge was $80. I can have that work done much faster and at lower price at several places nearer to my home - no need to drive all the way from J-town to Dixie Highway. I think this is my last visit to Toyota of Louisville! // Lee Hoke

John was service intake very professional and appt was on time. The technician was also professional and informative on what he was doing. Over all good experience

Everyone was professional and kind, from the courtesy email to the service techs. They were really quick & waiting room is really nice. Great experience.

Always a great experience working with Sam at Toyota. I would recommend anyone to go to Toyota do sam can say Yes!!!!

Great place for car service! Every employee is very kind and friendly. Quick and courteous service! Could not have asked for more.

I dealt with Adam in the service department. Very courteous and professional. Car was repaired on time. Would recommend their service to anyone and will be back. Thank you!

Had a great experience buying my car from Toyota of Louisville. Tim Patillo was our sales man, he was very nice and a big help to us finding the right car. We will be back for future purchases.

Mr. Sam Smith, a great person as well as a Salesman. Hes a great guy and gave me a second chance to have a beautiful car. Hes truly a Angel on Earth. If you looking to finance a Vehicle, Toyota of Louisville is the only place to go.

Everything is clean and everyone is polite. I live that they offer a quiet place to wait. I just wish the other customers would respect that it is supposed to be a quiet area.

Service was fast and professionally done. Im a happy and satisfied customer 😊!

Larry Sepulvado got us in the right car for us at a reasonable price! He listened to what we was looking for without pressuring us or just trying to make a sale on something that wasnt right for us. Highly recommend.

Great service. I called late on a Friday to get oil change and problems with brakes. They got me in by Monday. Took care of the car and answered any question I had in detail. They even gave me a few page print out on my vehicle with items that passed, failed, and upcoming needed maintenance. No pressure to get anything done with them. Great all around. I would use them in the future if needed.

Great communication and they gave me a great price! Will definitely return for all my service needs!

Service was prompt and professional. I was at the dealer for about 2 hours. That was acceptable considering the service I had done. Waiting area was clean and service desk clerk John was friendly and courteous.

The guys in the service department JerQuell along with Joe Campbell in sales. Were great about getting my car in for the routine maintenance fast and efficiently! I highly recommend

Awsome Car Dealership and Service Department.Always So Kind and really knows how to deal 8n Costumer Services. Thank Ya so Bunches for caring for my Yoda. Best vehicle I ever have driven.Love you Guys and Gals. See ya in 5000 miles.

The Service people ( & parts department too) are SO friendly & helpful in addition to being knowledgeable! If a repair finds another detail, they will call right then to let me know and what it might mean for the rest of the repairs or regular maintenance. The people I’ve had the pleasure of interacting with: Mike LaRue, Kevin and John Carbone in the service area and I’m Sturgeon and Libby in the parts department.Blessing to them all and the Toyota of Louisville dealership!( Thanks to Sales - Rick Donnell for helping me get my 2012 RAV4 back in 2012!)

Customer service was great, helped me get what I wanted and it fit my family well, I worked with a few others and I got to say Toyota of Louisville was awesome, thank you.

I recently purchased a new 2021Toyota Tacoma at Toyota of Louisville. Glen Harder was my sales representative and went above and beyond my expectations. Ive been buying vehicles both new and used for over 40 years and I can say with no hesitation that this was my best experience to date. I cannot even fathom purchasing another automobile from anyone else going forward. Dean Sexton (Business Manager) was also very professional, answered every question that I had and just added to my overall experience which was 5 stars plus. Thank you gentlemen!

Excellent dealership with excellent service and awesome customer service ever! I highly recommend this place for overseas vehicles such Toyota’s motors where we can get well service maintained. Toyota genuine parts will be served.

Everyone I spoke with there was very honest and helpful! My salesman was the best!! I would recommend this place to everyone if they need a car!!!

The sales rep Joseph Campbell was awesome no pressure knowledgeable and most important was truthfull. Made me fill at home no BS and was fast and easy. They worked hard for me not the other way around. It was impressively enjoyable experience. I was very surprised how the whole staff went out of there way to make this an experience Ill never forget. This is what buying a car should be like. I will definitely remember this when time to buy my next car. Oh what a feeling TOYOTA !!! Ford and Chevy take notes

This is the third vehicle I have purchased from Toyota of Louisville. I always have a great experience. It’s always fast, easy and pleasant. They are great to work with. Thanks Tim P!

Staff was so nice! We saw a car online and came in- great experience with Don & Bob. They were patient with all my questions about the car and all the fancy new technology.

Service was great as usual! This is my 3rd car that I’ve bought from Toyota of Louisville. Thank you!

Always GREAT service and courtesy! The Service Managers are TERRIFIC! I wont let anyone else touch my cars.

Everything was great, employees nice, only problem was my car was ready in the lot, and I was waiting on them to tell me I didnt know it was ready until I walked outside and saw it.

The gentleman I spoke with was kind and explained everything in detail. So much so that I plan on coming back in a month to get service done that I would have tried to price out cheaper. I trusted him and what he said so I will come back to get brakes and a tune up. I really enjoyed my experience this time. He should train all of the other folks on how to do this job!

Adam Poff was very helpful. They have been the only place to ever work on my car, and I have never had a single complaint. Ive been going for 19 years.

Kevin took great care of me and made sure I had no questions about what I was getting. I love my care and he even took the time to show me all the different options on my car.

Great service. Fast, friendly, and professional. You can trust these folks to treat you right and not push anything on you that you dont need.

They helped me get into a nice new car, and even made sure I left with floor mats, and gas in it.

I like this place. Friendly service advisors, honest. Clean waiting rooms. Would definitely recommend.

JaQuell and the service team were extremely helpful with getting me back on the road. JaQuell in particular was very professional and accommodating, I will definitely be returning to this dealership for further services with my car.

We have been going to Toyota of Louisville for service for years! Bought over 12 cars with them through our lifetime! Great people from sales to service!! Would give more stars if I could!!

Service personnel are always friendly and courteous. Service appointment was completed in a timely manner.

Very good service, Cristian Cano very friendly, always ready to listen the requests of the clients and try to solve their needs, I recommend him. He is the best. I will be back with you again! Thanks so much Toyota of Dixie .

We were on our way to Nashville and the warning lights came on so we went online to find the nearest Toyota dealership which was 83 miles away. We had no appointment yet we were taken straight in and had a diagnosis in a half hour. They had us fixed and back on the road within 3 and a half hours. Everyone was very friendly and made sure to keep us informed during the whole process.

Excellent service and friendly staff. Had a control arm replaced and break job performed. Diagnostics and repairs completed same day.

Sat down with my Toyota of Louisville salesman, put together the truck I wanted, waited about 3 weeks, boom!New 2021 Tacoma Double Cab, 4X4, V6, TRD Sport!

Very great customer service very willing to help and negotiate and even taught me a few things to look out for when it comes to future car purchases so very highly recommend coming to this dealer for a quick,easy, and affordable vehicle .

I went to Toyota just to look and I had to go inside to find a salesman. It was the best transaction I have ever had when buying a brand new car. I got the car I wanted 2.9% my credit score was in the 500s and I didnt wait for hours. Thanks Toyota@Dixie 7-14-21

Adam in service was professional and polite . Definitely going back to get my car worked on if I need too.

Great car-buying experience. The whole team was excellent to work with! Ed K and Rick Donnell are the best!

The service representatives were friendly & professional. They completed my 35,0000 mile check up & oil change in a minimum amount of time. John even took the time to help me set change some audio settings I needed help with. It was a good experience!

Toyota of Louisville is one of the last major dealerships on Dixie highway. They are still here for good reason.

The service was great everyone workers with me to do all they can to get me in the vehicleI wanted

Great experience, didnt mess around with the numbers like some dealers. Treated me good and very polite.

Took my Rav4 hybrid in due to total engine failure. The technician called to tell me the wire by the fuel tank had been chewed by rodents and it would be 500 dollars labor to remove the fuel tank and repair the wiring. It cost 609 dollars, and my vehicle wasnt running smoothly. I did make it home to Southern Indiana. The next day, I looked under the hood and found a broken wire and a shop cloth. I called Toyota of Louisville and reported this on Wednesday. No call back on Thursday, and the vehicle stopped working again on Friday. My car had to be towed back to Toyota and I wasted 6 hours of my day waiting. Toyota did provide a rental car this time.

Sam Smith is the man to see! Went to another dealer two days ago that did the whole bait and switch routine (different salesperson, different car than we discussed). Decided to come here and left in the exact vehicle I asked about. Sam made the process incredibly easy and so stress free! LOVE Toyota of Louisville! I will never buy another car from anywhere else!

John and his crew do a fantastic job working on my vehicles. Highly recommend

I have used Toyota of Louisville for over 20 years and it has always been a great experience everytime. Finally got the car I have been looking for ...a big thanks goes out to Jerry Toth for always taking good care of me and my family.

Is the best place ever, Everyone did a good job and they was very friendly.

I made an appointment to look at a used car at this dealership. After a 45-minute slog down Dixie Highway in rush hour traffic, I arrived only to be told by their Internet Sales Rep that another rep had just left the lot with the car in order to show it to someone who lived near by and was interested in it and would I like to wait around to see if that customer was going to buy the car. As much as I love suspense, I more-politely-than-she-deserved declined her offer. Her oh well attitude was a complete turn-off and all I can figure is that she is an hourly employee because if she were on commission she might have shown a modicum of interest in her potential customer instead of just occupying space at a desk in their showroom. I texted her afterward and told her to lose my number and dont contact me again. I would never do business with anyone who treated me this way--too many other dealerships in town. Ill be sure to let anyone I know who is shopping for a vehicle not to shop there either.

I arrived 10 minutes before my appointment for an oil change and 30 minutes later I was on my way home. Great service and employees very curtious.

SAM SMITH !! I was told by multiple dealerships that my only option was to do a Buy here Pay here Lot! Well, I decided to try one more place, Toyota Louisville. I am beyond happy that I pulled into their lot!! SAM SMITH was so helpful with all my questions and the finance guy was so fun to work with!! I got approved and I am in a Highlander with Low Millage and its a Beautiful Vehicle!! It was a very stress free day and I didnt have any problems !! Thanks to everyone at Toyota Louisville!! I will be telling everyone to come see you !!

Ed K was my salesman he was awesome! He took great care of me and made sure I was happy. If you are looking for a salesman, talk to Ed K.

Toyota has always given good customer service. And if they did make a mistake they always made it right or gave a discount where it could be applied.