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Gerber Collision & Glass
7902 Forest Hills Rd, Loves Park, IL 61111, United States
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Gerber Collision & Glass
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na
Review №1

I walked in to see if they could fix my window trim that had come off. They helped me right away. Thank you for your time and great fast service. Appreciate your help greatly!

Ne
Review №2

The staff was so pleasant and helpful, they go above and beyond. My car was fixed fast, it was body work. There was an issue with my steering wheel after repairs were done, but they took care of it without ifs,ands, or buts. They even offered to get me a rental for the meantime. Will definitely recommend and come here again

Me
Review №3

Mauro Perez who is the general manager of this Gerber location, has integrity and is a trustworthy individual. He is a feather in the cap of this Gerber collision. We are satisfied with the repairs they did for us. Thanks again Mauro for getting the Enterprise car rental worked through, we are grateful. Melinda Rhodes

Ja
Review №4

Old school small town customer service that just doest exist anywhere else I will come here everytime

De
Review №5

Fixed my vehicle in moderate timeing.Well pleased with repairs.Appreciated the contact back and forthWould definately recommend your business. Thank you so much.

Cl
Review №6

My experience was very good they were very professional and even gave me a ride home.

Ja
Review №7

Alissa and Abby are absolutely amazing. Their customer service was top notch, immensely helpful in taking care of the insurance process, and open lines of communication throughout.I brought my Ram 3500 in for bed and cab corner damage. Im usually skeptical about the work companies do after having bad experiences elsewhere but Gerber staff and the techs did a great job. Everything from the initial visit, working with insurance, getting me into a rental at Enterprise, communication throughout, and finishing the work well before their original estimated completion date was first class. The quality of work is top notch and came with a guarantee on paint etc.I would definitely recommend this place!

My
Review №8

I am very happy with the service that I recieved from Gerber Collision. The manager Mauro was amazing since he agreed for me to pay a reasonable flat fee for my repairs. I had to pay out of pocket, and the damage to my car was significant. I was so relieved that he worked with me on the price. All the staff were friendly and polite. I appreciated the rental they provided to me at no cost when my repairs were delayed. I couldnt ask for a better auto body repair shop. My car looked just like it did when I bought it after I picked it up. I am very happy and would gladly take my care back if I ever needed any more work done. Thank you Gerber Collision!

mo
Review №9

Great service work was done 2 days ahead of schedule. Would definitely go back

Eu
Review №10

Gerber is doing the best they can during the pandemic they do great work.

Br
Review №11

If I could, I’d give 0 stars. Nothing like bringing a brand new truck to a body shop for repairs just for everything else on it to get scratched and dented while it’s there.. the paint match is horrendous and their fit up wasn’t great either. I’m almost embarrassed to drive my brand new truck right now as it looks absolutely awful... they have no self respect for vehicles since my rubber seals were all painted over as well.. my truck went back 6 times in a span of 2 months and they still couldn’t correct the issues. They damaged my rear bumper and rocker panels in the process of it being at their facility.. Inspection was done and I got the go ahead to go through another body shop with over 6k in rework. They had to blend my passenger door and they painted over my door seals and taped off my door handle.. chop shopped truck that was only 6 months old and absolutely no imperfections prior to my accident ended up having over half of the body worked on and it was just fromt end damage to begin with.. The only nice thing I got out of Gerber was that Mike and Ryan were very respectful and kind. Other than that, I’m just not happy with my vehicle and it’s a gut wrenching feeling.

Rh
Review №12

Excellent customer service!! Very fast service also

Pa
Review №13

We were not totally satisfied with the work that was performed on two separate occasions, however after contacting the manager Mauro he is doing what he can to make it right. Im changing my rating from 1 star to 3 stars at this time.

Na
Review №14

Very friendly people who are they to give you a shoulder to cry on and explain ever detail of whats happening with your, have had my cars worked on 3 times and they do amazing work

Br
Review №15

Always do an amazing job wouldnt take my car anywhere eles!!

dr
Review №16

My car got hit by a deer. They were so good to us by helping us to get going since we were leaving for vacation that day.Pick the car up today and they did a beautiful job. Looks like a brand new car.When we pick it up I ask if they could give me another another estimate on my other car and they did and told me how much.Very friendly and professional.5 stars. Deb

Al
Review №17

I took my truck over there to get a alignment and they said they called me but nvr did and they said they can’t do it till 2 weeks very bad customer service and will not go back to them again

Ax
Review №18

Picked up my bosses SUV for him, they took precautions to make sure I was supposed to be the one getting it, I called my boss and just had him come get it. I was impressed with the precautions and glad they wont just give someones vehicle to just anybody. Great job guys.

Vi
Review №19

Best place to bring back your car to its original state like if you are getting the car new from the dealership.

Ch
Review №20

Gerber Collision is my go to body shop ! Thank you guys !

Al
Review №21

Great communication with customers and enterprise. Took a little longer to get the car back then expected but looks amazing!

Ky
Review №22

Super friendly and keep you updated often

Ja
Review №23

You guys did a fantastic job on my 2015 GMC Canyon SLE. Even thou it took a long time to fix but it was well worth that wait time. If I need help with anything done to my vehicles Im going straight to you guys. Serious or minor. I cant thank you guys enough. I felt like I was bugging you guys by calling you everyday. You guys are awesome. I would definitely recommend you guys to other people if they need their cars/truck or SUVs fixed

Jo
Review №24

If I could give 0 stars I would. They did a terrible job on my car. My door handle came off the very first day I got it home. My mirrors wouldnt fold automatically, my drivers side door panel came apart. Passenger side door was dropped, have to slam it in order for it to shut. Only one head light windex sprayer works . Get this, couldnt even stick my key in the key hole to un lock the darn thing... Terrible customer service . Never will I ever recommend this place. To this date my car is not right.. I will pay some other place to fix it. I wont even bother taking it back.

Ma
Review №25

Great job with the repair. If I ever needed to return, I will.

Pe
Review №26

Handled the job quickly and it was done right

Er
Review №27

If I could give Gerber 0 stars I would. I have never been more DISAPPOINTED or unhappy with a company claiming to do great work. My car received damage from a recent hail storm .... I made an appointment with Gerber to get my car fixed and they told me it should take 3-4 days ..... TWO WEEKS later they called saying that it would not be ready for another week! They stated there were discrepancies with the insurance quote and were waiting for the insurance company...... I was livid. I went and picked up my car (which had had nothing done to it .... it sat there for 2 weeks) and called my insurance company .. My insurance company told me they had NEVER received a call from Gerber. I am beyond pissed. I will never take my car there again nor will I recommend them to anyone. I understand they are very busy with car repairs due to recent storms, but if you are that busy and cannot fix vehicles in a timely fashion you should be upfront and honest Very disappointed

An
Review №28

Good sevice

Vi
Review №29

Give 5 stars because of Vasyl. Good job!

Ni
Review №30

Absolutely terrible. Got the car back and it was so dusty and dirty because apparently they didnt have time to detail it. Would not recommend this place to anyone. Terrible service also.

ro
Review №31

They did a good job on my car

Ja
Review №32

Excellent Work; Reasonable Prices; Very Courteous; Daily Progress Texts; They go the EXTRA mile to make you happy! AAA+++;

An
Review №33

Great work everyone was nice!

Da
Review №34

Great Place to have your car fix

Jo
Review №35

Work is great receptionist has an attitude

se
Review №36

Good place ! Helpful and friendly staff!

Ru
Review №37

Good service

Br
Review №38

Took care of me right away even though I did not have an appointment.

Ka
Review №39

Awesome service

Ma
Review №40

If you had a collision or need to replace a glass look no further: Mike and his team will bring your car back to its original condition

Em
Review №41

Take your vehicles elsewhere. Will call and try and make a “deal” via leaving a voicemail after they mess up. 0/10

Tr
Review №42

Its irratating that I cant even get a quote Im not spending my money here ever

De
Review №43

Friendly & were on time to replace our truck windshield from our residence.

Ch
Review №44

Friendly staff, great work

Information
32 Photos
44 Comments
4 Rating
  • Address:7902 Forest Hills Rd, Loves Park, IL 61111, United States
  • Site:https://gerbercollision.com/locations/loves-park-il?utm_source=SEO_Local&utm_medium=SEO_Local_Snack_Pack&utm_campaign=SEO_IL&utm_content=SEO_LovesPark&utm_term=972816
  • Phone:+1 815-633-1139
Categories
  • Auto body shop
  • Auto dent removal service
  • Auto repair shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible restroom:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
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