Walked in without an appointment - got full car checked and oil change! Finished within the time frame given. Excellent service

Jon went above and beyond to get the exact tires I requested for my Jeep. Not only did he deliver but he did so in a timely manner - with a professional attitude. Will be back again!

Great service from the team at Hogan Tire. I needed to order a spare tire for my new vehicle since it didnt come with one. Jon helped me select the best option and the team tested it to make sure it was the right fit. Thank you all!

I blew out my tire on my new truck first thing in the morning and called Hogan tire in Lowell and explained what happened.They ordered me a replacement tire and after work they threw on my new tire with no problem!Very fast and very professional service every time Ive visited this location!Way better than the Woburn location!!

Jon and Ioannis were excellent in the servicing of my car! I brought the car in and they had given me a time frame which is important since Im very busy. I was rotating and replacing and balancing tires. I had a very pronounced shimmy when I came to Hogan tires when I left it was smooth as a new car. I also got him exactly in the alotted time that they told me I would. I would recommend them highly

Called to have new sensors put in for my subaru. Took it right over and they got it done in less than an hour! Very professional..highly recommended!!

I recently had a set of tires mounted as well as an alignment done. I had a better price printed out for the set of tires that I wanted, and they price matched without hesitating at all. The work was done well and it was really nice to get the inspection report digitally as the work was being done.During the repairs, I did get a phone call to suggest they perform some more work done while they were under the car, and the items they suggested were all things that I was already aware of. To me, that confirms their honesty as a shop. Ive been here for a few small things over the years, and thats the same experience each time. I have had no issues with them pressuring me to do unnecessary work.They also have a free, automatic digital air hose out front which has saved me in a pinch. Please dont ever change this!

Jon was amazing, he ordered the tires that I requested, and had them in a matter of days ! Dropped my car off it was done an hour later I also got an oil change full synthetic at half the price I’ve paid at other places ! My cars driving amazing and Jon is still checking on me to make sure I’m ok ! Will deff be going to them again no question

Amazing service,, Jon did a nice job with the price,, nice quality work done, thank you

Wonderful experience from the complimentary Uber ride home and back while the car is serviced, the transparency of the inspection while the car was service, to the unexpected discount on my bill. My brakes are in top notch condition!

Was in need of a new tire to get my inspection done. Hogan tire was so accommodating with quick professional service and great prices. Very happy with the service I received and will definitely be back !!

Everyone at Hogan tire was a pleasure to work with. They were quick to diagnose and quick to repair! I would absolute use them the next time I need work done on my 2015 Subaru. Highly recommended!!

John, the gentleman who helped me with getting new tires was very knowledgeable and helpful. He was very kind and courteous. When I entered the location there was another patron in the waiting area. After the other customer left, John came over to chat with me for a bit and updated me on the status of my new tire installation.I called the location earlier in the morning and they were waiting on me to arrive. I gave them a 30 minute window for my arrival time to because I had an appointment prior to that one and I wasn’t sure how long the first one would take. They were flexible to work with my schedule.Overall, I had a great experience at the Lowell location of Hogan Tires. I’ll go back to this location for the rotation of my tires and will recommend them to anyone needing new tires or a repair.

The staff was very professional and quick. Great experience

Jon and the team at Hogan Tire in Lowell provide first class service 100% of the time.John was able to squeeze us in after a flat tire. He will be with us all of our options and importantly got us back on the road safely while also identifying a few things we may need to take care of in the future.I highly recommend Hogan tire and we will be back with our other cars!

Sent me a breakdown on what I needed. They were able to explain everything to my fiance which really help since I was working. They were able to do my brakes that day and didnt take long either very happy.

Up front without being pushy. Friendly and knowledgeable service people. I wanted new wheels and tires. They came highly recommended as installers from Discount Tire Direct.They supplied the wheels and the guys on Rogers St received them, gave me a better price on the right truck tires. Had them mounted and waiting for a quick install.

Just had a full set of tires replaced at Hogan Tires at the Lowell store. Very nice and friendly staff and service is great! Thank you so much.

Great service. took care of the issue that I was having for a while. highly recommended

Replaced one tire, called the day before and tire was in the very next morning. Quick check-in and service was complete in about 10 mins. Workers were friendly and provided great service.

I needed a handful of things done (regular maintenance plus a mysterious noise) and they were great! Found the problem, ordered parts, and completed the work all before the snowstorm that was coming later that day. Really appreciated their quick but quality work, and everyone I interacted with was friendly and helpful. Will be back!

Super quick. 4 tires changed in 45 mins.

Ive worked with the folks at Hogan Tire multiple times this year. The staff has been easy to work with, the waiting area is comfortable and the pricing was right. I feel confident in recommending them.

Went to Hogans because I compared prices to other companies like goodyear and tirerack. So that was already a plus. I started online i had an option of being notified by text or phone call, another plus since I cannot get to the phone all the time. I set up my appointment through text they had my order online. It was so simple. Went there at the time of my appointment was asked if I was going to stay or leave to my surprise they ordered me an Uber free of charge 30 bucks i was planning on spending, saved. Both ways pick up and drop off. When I picked up my car from getting my alignment,breaks,rotors, and new tires...not going to say how much exactly cause all cars run different prices but very cheap under 2k for all that work done. For those who arent car guys and gals that is very cheap for half my car being replaced. I drive a Lexus;for reference. Very impressed and pleased. I will be back. Thank you Jon and staff!

I typically do not write reviews but I thought it was important for others to understand. I have been a customer at Hogans in Lowell for several years bring in both my cars to service. Couple of weeks back my Van wouldnt start and was left stranded and luckily it was in a parked street . I called Hogans being my go to service center for advice and next steps. the guy who picked up the phone with a thick accent talk to me to bring in my Van and leave it after hours which was fine except that it had to be towed. He asked if I had AAA and I didnt and he basically offered no help or advice whatsoever to help me figure out towing. He didnt know what to do!!!! and hung up the phone leaving me to figure out things. I was very upset and mad with them. You hung up the phone on a stranded customer!!!!. How could you not provide any assistance to me. You could at least have tow companies contacts handy in cases like these...I had the same thing happen to one of my other car couple of years ago and the guy who worked at Hogan at that time was very helpful and gave me a tow truck companys number to call and took care of the servicing it after it was towed in. That is what I except from my car service center who I have been going to for several years.In times like these you except you would do anything to keep customers. I called another service center locally and they were very helpful. the guy towed my Van the next morning and replaced the starter and it was fixed. That is what I would have expected from Hogans but no!! I am not going back again. You just lost a long time customer. What kind of training are you giving these people where you cant even offer help to a stranded customer?????? Shame on you Hogan!!!! not everybody has AAA just so you know.

I had my tire pressure light come on. I could hear the air leak, and noticed tire cracking. So I brought it over, and John said he could replace the tires. I was at first only going to do my front 2, then I did all 4 that evening. John stayed open so I was driving with four safe tires. The following day he had me in for the alignment, after new tires. They provided me a comprehensive breakdown of what my car should have done next. It was an easy, and smooth process. Its a great location near a park, Dunkin Donuts, McDonalds, and a few other small food establishments. They were friendly and patient. Definitely a great spot and reliable place to have work on your car done.

I would up with 2 flat tires while working. These guys fixed me right up with a good set of tires and a good price. Nice guys.

I was very pleased with the service at Hogan Tire in Lowell. I used the buy three get one free promotion for a set of 4 Firestone’s for my Nissan Rogue, and added on an alignment which was discounted with the installment. The staff was very professional over email while scheduling my appointment and in person. The tires needed to be ordered and only took 2 days to arrive. They gave clear instructions to come back for a rotation to maintain the warranty on the tires. Waiting area was very clean, staff wore masks and the process took just over an hour. I’ll return for my next set of tires!

It was a great experience people are very nice great price I had a good new battery the person was very nice about it It didnt take them along at all you wont be disappointed if you go to Hogan Tire and before that I had an oil change couple of things going on my vehicle it was a great place to get work done at so go there you would like it

I don’t often read reviews or write them. However I am compelled to let others know what a great experience I had there. Dan the owner was upfront about everything and gave me an honest quote and ended up being less than I expected. He was pleasant and informative. His shop including the waiting room is probably the cleanest one I’ve ever been in. I would highly recommend Hogan Tire for mechanical work as mine now runs like a new car (it’s a 2009). I plan to go back for new tires next. If you need work done give them a try you won’t be disappointed !

Always a great experience dealing with Hogan. Work was done quickly, with skill and the costs were exactly what was quoted. Highly recommended

I had an emergency repair being out of town and these guys were able to get me in around 9am assess the problem and make the repairs by 3:30 in the afternoon. So far everything is running smoothly. They even took a snapshot of the issue to show me what I was dealing with.

I have been going to Hogan Tire for years and they are wonderful. They are professional and friendly. I highly recommend them.

Great fast service and follow up. Always a pleasure to work with Hogan on 38. My wife recommends them to everyone.

Excellent tires at a fantastic price. Work was done fast and efficiently. Highly recommend Hogan Tire

Changed all-season tires to new set of winter tires in ~1 hour. Bagged the all-season tires and put them in trunk, advising me when I should replace them. Courteous and safe (masks) service.

I have been going here for years. Many management changes but the service is consistent and reasonable. Does not try to over sell. Services are prompt and communication is very good. I’ll continue to go there.

Excellent work, very accommodating and kind staff for contact free service, wonderful, thank you to the entire Hogan team.

Great customer service, work was done very quickly, and the prices are very fair.

Had 4 new tires installed. The installation went well. The people were fast, friendly and efficient. Thanks for a job well done. Paul Garneau.

I had my 100 K service done at Hogan, and they did a great job. I won’t hesitate to go back for future service. I highly recommend their headlight refresh service, my lenses look like new for a fraction of the cost of replacements.

Went in for a tire change over, service was fast and well done!! Clean and friendly environment if you need to wait for your work to be completed!

I went to Hogan tires about 20 days ago on a Saturday morning after having a nail on my tire got 4 brand new tires was told I needed breaks because they where metal to metal so got that was great service and friendly staff. I had some recommendations so went back this week for the sway bar replacement and to have my exhaust looked at! I was told by mechanic that was all it needed got quote went back what I was told was like $300.00 job turned out to be doubled $600.00 job plus quotes for much more including a wheel alignment that was already done on my 1st visit which if they do also will cost $100.00 ! I thought I was going to the best place in Lowell ! I’m happy with my 4 new tires and breaks but honestly speaking I think I might be taken advantage because I’m a female and every time I turn around there’s more to the car and repairs and more $! My First impression was excellent and I was very satisfied my second which is the recent is not and I don’t think it’ll ever go back there again!Thank you Ilonka

Very impressed with the service from Ed and his crew. Honest, straightforward, patient, understanding and thorough, all things you look for in a mechanic I was able to find here. Felt the whole time that they were genuinely looking out for my best interest as a consumer and the safety of my vehicle, which has been hard to find. Highly recommend this shop as theyre willing to do the right thing and fix the problem, not just make a sale.

I have been to this location twice recently for different reasons, and had a great experience in both cases. They are nice and accommodating, fair and transparent when giving pricing information, and got the work done very quickly both times. Car issues are stressful when I rely on my car for a busy life, but the great people at this Hogan Tires make that stress short-lived. I highly recommend this business!

My service at Hogan Tire has been the best so far with Ed as the lead manager. He and his team have provided nothing but a transparent exceptional customer experience. From knowledge to advice on my vehicle or the automotive industry you can guarantee satisfaction and honesty when driving into Hogan. Thank you!

Came in on a slowly deflating spare with a busted tire AAA threw into my trunk. In and out super fast with a new tire, very polite staff (who even took the busted tire from my trunk and put my automobile kit back in the spare tire nook), and very clean waiting area. The only place in the area Ill go for tires, thanks guys!

Hogan Tire Lowell Rocks!!!! Was losing pressure in my tire and showed up five minutes before closing time! The Manager said “ no worries sir” and they took my car in. They found a nail and repaired the tire!!! No eye rolls or dirty looks that I was there at closing time!!! (And the lobby was spotless!!!!).

This place not only has fair pricing and great customer service, but the owner has an amazing heart. During this pandemic I hit a curb and busted my tire with my 2 little girls in the car. I had no choice but to walk 3 miles home. I called Lowell’s and when the owner found out I was walking with two kids he came and put the spare on my car. He even offered my girls a snack! They forever have my business. I am so grateful to know there are still great people out there.

Hogan tire is exemplary at what they do and very efficient. The guys who work here are some of the coolest mechanics around and the manager Ed is a great guy overall. They save me so much money in the short and long run it’s ridiculous. After my car was done we chit chatted for a couple minutes about personal life and you really don’t meet a lot of people with his kind of character. Any tire problems or general maintenance you have, this is the spot for you. 6/5 stars.

These guys are awesome, honest and quick. I would definitely go back to them!

I just had four new Michelin tires installed on my car. I was very happy with the service I received from John. I highly recommend Hogan Tire & Auto.

I had a slight mishap with this location where I paid for a service that wasnt done. I expressed my frustrations and management as well as ownership personally reached out to me and offered to make things right.

Fair deal battery replaced had two filters in my car replaced I was too lazy to do it myself the price was fair the gentleman that waited on me was polite felt like an honest place the Hogan tire and billerica was a little bit more money I could have saved money if I had my breaks done somewhere else

Good fast customer service 👍🏼👍🏼👍🏼

Cant say enough about the great experience I had at Hogan Tire in Lowell. I emailed them with details of what I had in mind for truck tires, and told them what I thought I wanted. They promptly responded with a different tire with higher ratings at a lower price. I set up an appointment and they told me it would be about 90 min to 2 hr for the installation, alignment, and a belt replacement that I also requested. Even though I arrived almost a 1/2 hr late, my truck was on the lift in no time, and I was out the door in 90 minutes flat. No surprises, no up sell attempts, just everything I asked for with a smile.This is about the fourth set of tires Ive bought from them over the years and I even sent my mother there for her tires, and theyve never disappointed. We all especially like the accuracy of the online quoting with dead-on out the door pricing so theres never any surprises.The waiting area is also clean and bright, with a TV, coffee/tea, water, restroom, reading materials, and a window into the shop area so you can watch them work--you know, if youre into that sort of thing. ;-)Thanks again, Chris, Mike, and the rest of the service team. Count on my repeat business for years to come.

Informative and friendly. Highly recommended.

I recently took my car to Hogan Tire & Auto in Lowell after being told by another Auto place in Lowell that the noise coming from the front of my car was just normal wear and tear because of the age of my car. After reading the really great reviews online I felt confident that Hogan Auto could narrow down the issue with my car, which they were able to do! The Manager Chris was beyond helpful from day one and made sure I understood what was going on with my car and the necessary repairs that were needed. I definitely now have a go-to auto place!

Excellent customer service and auto work at a reasonable price!!

Ive used the Lowell Hogan Tire for years and have typically had a positive experience but I had made an appointment 10 days in advance of my most recent visit. When I arrived they said they didnt have a record of the appointment, didnt have a mechanic onsite and were closing early for system upgrades. I had driven over 30 minutes to visit this particular location and was furious that no one called me to cancel the appointment. I showed them the email confirmation of the appointment and they told me to call back on Monday. I wasted over an hour of my day, drove 40 miles round trip and received no assistance or compensation other than to call back on Monday. I was told that the online appointments dont always make it into their system and I asked then why have it as an option on the website? It was an extremely frustrating experience and may be enough to cause me to never return.

The manager Mike is an awesome guy. The workers are great they took great care of my car. I will continue to come back. Thanks again guys

Great service. Reasonable prices. This staff knows what they are talking about. They take the time to explain things to you and give you a heads-up on the state of your vehicle so nothing pops up unexpectedly. I have been going here for years and will continue to trust hogan tire (Lowell) for the future.

My van broke down and needed repairs. I am an animal transporter and I had a van full of dogs and they made the necessary accommodations for all of the dogs in there lobby and office! :-) I am forever grateful for their warm-hearted kindness towards my son and myself as well as all of the dogs. 🤗

Had to stop to swap two bald tires on the way up north and the service was excellent. Very reasonable prices and friendly, honest sales clerk. Highly recommended.

Would give zero stars if it was an option (note that this is only for the Lowell location only.) Went in Saturday around 3pm (I was the last appointment of the day since they close at 4pm on Saturdays.) Went in for a simple oil change, time, got out in great time. However on my way back, anytime I went over a bump my car on my drivers side made a loud crunch. (Mind you it has NEVER made this sound before.) I emailed the shop and asked them to take a look at it just in case something didnt get put back right or if something got damaged while getting on the lift. So I came back in today to be told that my driver side strut was loose (according to several mechanics I called in the area, this does not just happen), I had my struts replaced around Jan/Feb of this year and never had a problem, never even made so much as a squeak. They also claimed that the lower control arm bolt was loose and that they had tightened it. Now according to several mechanics in the area, if a strut was going to become loose, it would have happened at least within the first 500 miles or someone would have had to loosen it. I am not car savvy enough to even tell you where my fuel injectors are located, much less my struts. My boyfriend called them up to try to reach a compromise as this seems clear to me and him both that someone saw that I, a woman, was alone at the shop so they were trying to take advantage of my non existent knowledge of cars. When my boyfriend called them up they had the gall to accuse us of tampering with my car to try to get free work done. Well heres a news flash: A) Im not car literate enough to work on my own car B) My boyfriend does not have the tools or a lift to do work on my car himself, hence why it was brought to hogan C) I will be taking my business (and my boyfriend will be taking his) to a more reputable establishment. This makes me mad due mostly in part that it gives decent mechanics a bad name. If it truly was something so simple as getting the strut tightened, then why not just offer it at the time of service instead of causing all this unneeded stress on everyone else?

Respectful, Honest, Fast and Trustworthy which you dont always find. Theyre not pushy at all, trying to sell you things or make you feel uncomfortable like a lot of places Ive been to have done. Definitely recommend! And definitely will be going back, and I will be bringing my sons car there for any repairs he may need that they offer when he starts driving next year!

I came here in a pinch when my trailer tire blew on the interstate a few miles away with no spare. Seeing this was a local tire shop, I called hoping that someone could help me out. Mike the manager was kind enough to inform me that he does have the same spec tire in stock, and that would be happy to fit me into his schedule. This was on a busy Saturday afternoon when the shop was preparing to close. After about 30min, I had a new tire, mounted/ balanced, and was on my way. If it was not for Mike and his crew, I would not have made my 6hr trip back home. Thank you!

Professional, Honest & Trustworthy. I became familiar with Hogan Tirewhen I had to have a front end alignment done on my Kia Forte back in2012. Although I was not paying for this repair, I was made to feel as comfortable as if I were. Being female, one becomes accustomed to being treated like a total idiot when it comes to cars - purchase or repair. It was so pleasant to be treated with respect and spoken to like an intelligent adult at Hogan Tire. I have been back there many times since for oil changes, tires and last week for brakes. I wouldn’t even consider taking my vehicle anywhere else. I trust them implicitly and it’s so great to have a repair place which lets me know well in advance if there is something that should be looked at soonand there are no surprises. They are the best!Sheila P.

Their quality of work and flexibility is commendable! Theyve always provided prompt timely service and go out of their way to try to help veterans. As an HVAC technician, an electronics technician and taking 2 years of automotive in high school this is one of the few places Ill bring my vehicles to get service. And they always do the job right, as quickly as they can and have kept me informed of the progress if its more then a days work. Good on you all!

Very professional and took good care of my car

Dan Fisk and his team were excellent, but not so good in Beverly! I have purchased full sets of tires in both locations. Friday, I found a nail (slow leak) in one tire. I took the tire to Tommy in Beverly at 8:15a. 12 noon not ready yet, 4:30p not ready yet, Tommy tells me I still have to wait till end of day (6p) or come pick it up! Understandably, I was furious! At 5:50 tire was ready. Next day, tire is still leaking at the repair plug! This morning (Mon), I again remove tire from vehicle and take it 35 miles to Dan Fisk in Lowell. Dan was more than happy to fix my tire (within 1 1/2 hrs) while I ran a few errands locally. I will happily do future business with HOGAN in Lowell, but absolutely never in Beverly again. I actually just replaced 2 tires on my daughters car at the Beverly location, but will definitely travel to Lowell for any future service and/or tire needs. Tommy in Beverly was totally disrespectful of me and my immediate needs and I will never recommend HOGAN in Beverly to any friend, relative or perfect stranger needing good, professional and personal help for their tire needs. HOGAN needs to recognize Dan Fisk and his Lowell team and have a serious talk with Tommy...his attitude transcends to his staff and is never good for follow-up, future business that depends on good public relations and sound business practices....and let Tommy know I said hello!!

I went for an oil change and left very satisfied with this company. As a female I normally hate going to repair shops. The gentlemen here were very respectful and honest. For instance they thought my license plate bulb was out so I authorized them to replace it. Turns out it was just loose. They could have ripped me off. Instead I will be taking my car back. I feel they had a reasonable price for the oil change, didnt try to up sell me on anything, and were honest. Also the inside seating was comfortable with plenty of magazines and a tv.

Really good service, would not go anywhere else. I have had my car serviced there 5 times and the service level is always the same high standard. They call to let you know when your car will be ready for you to pick up (and it is always ready at agreed time), they are always clear on the price for each repair, so you never get a suprise when you have to pay the bill.

One of the only places in the area opened on a Saturday. Staff extremely nice and helpful! Cannot stress that enough. They also do not rob you and they tell the truth!

The techs at the Lowell location were amazing. Flat tire on a road trip with my wife and two young toddlers. They had us back on the road in less than 45 minutes for pennies. Thank you!!

This place Is the best look no further. They are knowledgeable, friendly and most of all understanding. I recommended to all. Will definitely be my go to auto service center.

Good tires, great service from Ed.

Good guys . Fair prices, quality service

I had a flat tire on the way to work, I just barely made it to Hogan Tire before the air ran out. They fixed my tire fast and had be back on the road. Great management

I went to Hogan Tire for years and used to be happy with their service, but I don’t anymore. When I went to Hogan‘s they told me I HAD to (No other solution) spend $2,700.00 for a whole new system. I went to another place for a second opinion and they told me that Hogan’s was asinine for that estimate (and I agreed) and that they could fix 99.9% of my problem for only $250.00 without replacing the entire system of a 13 year old car. I don’t go to that Hogan Tires location anymore. Side story: Also, the last oil change I got at Hogan’s, I found out they only filled the oil halfway with new oil and within that same month they also almost ruined my mom’s car when they did an oil change for her cuz they didn’t put the cap/cover back on correctly, so the oil slowly leaked out and she was driving with a dry engine for days before discovering it. They filled her engine with new oil, but they did not apologize for almost ruining her engine. Hogan’s used to be good but ever since their staff has changed in the past year, in Lowell, Ma, they have become very greedy and very unfeeling (towards my repair issues or financial struggles), in my opinion, not even attempting to find an alternate, affordable solution. They pretty much SEEM to only care about the bottom line and squeezing out every unnecessary penny from the customer now, and I reiterate; they don’t seem to care to find affordable solutions.

Excellent repair shop. I had check engine light ON and they replaced my oxygen sensor perfectly. I am going there again for my check engine light. They have drop off facility too

Excellent customer service great quality. Love this place.

I worked with Chris in the Lowell store. I bought new tires for my Explorer after OEM tires went just 40k miles. He was helpful in selecting the tires. After the work - I had horrible road noise which I blamed on the new tires. Chris suggested it was a wheel bearing. I was skeptical since miles on the truck were only 40k. He offered a road test which I took him up on and he stayed with his diagnosis and suggested it might be covered by Ford. I took the car to the dealer and indeed Chris was right, failed wheel bearing and it was covered under Ford drive train warranty! Excellent service from Hogan tire, honest and very professional.

My experience was good, they took care of what I asked and were all very polite.The thing that disappointed me the most was the quote for my next repair, the rear wheel bearings for a 2008 Cadillac STS. They said about $700 to buy and install, well I found the exact replacement parts online for $79 and it was also stated that it is just a tad more than changing a tire. I am disappointed that they would overcharge that much. I will buy these guaranteed parts and install myself to save over $600. Im not sure if I could trust Hogan Tire again.

Same review I posted on Yelp todayHorrible experience.went back to have brakes checked from work they did a few months ago. Supposed to open at 7:30am. Was there at 7:15 because manager always early. Mechanics all showed up but no manager. Waited until 9:15. Still no manager. Mechanics all left because they didnt know what was going on. Manager shows up at 9:20. Fine. Now they will take care of me? Not so fast. The manager Mike tells me that they cant see me, even though he had the mechanics heading back, and that I would have to leave the car. Waited over 2 hours to hear they couldnt take me. Not another single car waiting and they tell me to leave it. Went to NTB right down the street and they took care of me in 15 minutes. Other customers that showed up while manager was missing in action went to NTB as well. They lost several customers permanently today. I guess change in management isnt always good.

Wouldn’t trust them if I were you that’s all I’ll say. Get a different opinion.

Great customer service! Bought 4 new tires and Chris Bishop was professional, knowledgeable and friendly. Thanks Chris!

Waiting 1 hour 45 minutes to replace 2 tires.Even I have appointments and asking how long it takes before I make appointments.They took care customers after me. And let my car there. Cause they dont want loosing customers. I opened door walk out to checking my car.They saw me. Then say almost done I keep waiting half more hour.One technician keep watching me to see how I am acting. Really funny.They said it took about 45 minutes but in fact 1 hour 45 minutes to done.They said to me that Thanks for waiting before I left.I never come back this place

Mike and the crew in Lowell gave me great service with a professional attitude! Thanks for keeping me rolling! ;)

My experience with this company has been one headache after the other. I find that when I started taking my care to this LOWELL location, I have been targeted as one who isnt aware about cars and so I am a victim. When I first went in to e serviced, I bought four tires and was told I needed bearings and tie rod ends. I did that and spent close to if not over a thousand dollars. I then was told that I needed brakes done, which I did, but also another tie rod. I was asked t bring my car in and was refused service and would have to wait until a later time. I went to another mechanic and they looked at my car and told me that my bearings were just fine, but I needed a new steering column because something is not allowing the transmission to work properly. So now Im driving around not knowing when this car will give out and I feel this is something that they shouldve told me from the jump. Everybodys out to make money and its nothing wrong with that, but it shouldnt endanger the life of another human being. They are not a reputable company. It doesnt matter how long theyve been in business. Bernie Madoff was in business too for over thirty years ripping off people and created himself and family a billion dollar industry based off of lies. Make money, but be honest. If you value your family name, be loyal to your customers, be fair to your customers, be truthful to your customers and your customers will do the same. Not only that, they will refer others to you. In this case, the twenty plus family members that I have who drive will not be referred, no my or their friends.

Let me be clear that this is for the Lowell location only; I went to the Woburn location many times over the years without any issues. But I had one of the worst customer experiences at the Lowell location.I had an issue with a single tire, a slow leak and went to get a patch. And now this is where my long adventure at Hogan Tire began.1. They tell me they cant patch the tire. This seems very odd, since I have gone to their Woburn location and had it patched every time. Give me some excuse about location of the nail in the tire. Fine, whatever.2. They then offer to put a single tire on there. With my car near 50K, I decide I might as well get a full set. Big mistake. This location apparently only has one type of tire in the size (P205/65R16) in stock. In checking their website, there are at least a dozen options. So they have effectively trapped me by giving me only one option since my car did not come with a spare. And if I put one tire on there, I should at least put matching ones on as well.3. The guy at the desk (salesperson 540 on my receipt) then tells me that a sensor rotted off and that it would need to be replaced for $57. My car is two years old. There is no way in hell something rotted off and they clearly broke it. It is at this point that I am rolling my eyes knowing that they are ripping me off.4. After paying $662 (no discount even though the person said I would get one for a full set), the sales guy has the nerve to tell me I should get an alignment job. Whatever.5. I drive 2 miles home, and when I go out later in the day I find that the back right tire is flat. Totally flat. Not low, but flat. I would call Hogan but they are closed for that day, and for some reason they are closed on Sunday. Its 2016, not 1916. You can feel free to open for 3-4 hours on Sunday.6. I bring the car in Monday morning (after a nervous drive over) and they fix the problem. They told me they installed a broken sensor or whatever. They dont charge me, but they effectively imprisoned me in my home without a car for 36 hours. They dont bother giving me a receipt for the repair done, which is pretty shady. But at least the guy on the Monday shift didnt try to sell me an alignment job.Bottom line: I paid probably too much (because they trapped me) and they did an installation wrong, rendering my car inoperable for a weekend. So needless to say I will never be going to that location again. If I want to get alignment work, I will literally go anywhere else after this terrible experience.

Sittings here for a hour and a half to have tire plug andstill not done

Very helpful

Overall great service, prices vary from repairs my go to guys, I definitely recommend Hogan.

They were fast, friendly, and fair on price.

Ive been going to the Lowell location for about 15 years, thru 5 different vehicles. Always great service!

Great place with great people very friendlyGreat workers.

Fair pricing and great service. Will be coming back again!

When we first moved to Lowell and started having car problems, we went to three different mechanics to find the source of a mysterious popping sound. Three different mechanics told us that they couldnt find a problem, despite the fact that our car was showing side affects of something. Then one of our tires go flat.And Im not just talking about a little flat, but down to the rim limping into the store because we couldnt afford a tow flat. They immediately put it up and give us the news. What we thought was just an old tire finally giving out was actually our whole engine about to fall out. The frame was rusting out, and when we turned what was supposed to come to a rest on the frame ( as I understand it, Im very poor with anything mechanical) was popping through the frame instead, causing our engine troubles and the leaking and flat tires we had been dealing with. They said it should have been apparent to whoever we had gone to once it was put up, but we had gone to three separate mechanics prior to this multiple times, and had been dealing with this for close to a year.We eventually replaced our car, but the point of this paragraph was to describe the honesty, and pure helpfulness of the workers at this location. They did everything they could to help us on that day, recommending dealers and making the car as safe as possible for us to at least drive home that day, and if our memory doesnt fail us, I dont think we paid a thing for that first visit.And that is what brings us back every time. The honesty and dedication to excellent customer service has made us loyal customers from the old car to our new car, and when we go there we know that they will give us an honest answer to our questions, talk us through the details of what is wrong with our car, and give us a fair deal for the work that needs to be done. If time has been pressing on our end, they have put in the extra work to make sure we have our car to be where we need to be, and I can not appreciate that more. They are proffessional and dedicated, and I wouldnt recommend another location.

Wonderful customer service experience 😃