Great to deal with. Upfront about all levels of pools available with no pressure to up sell. Awesome communication. Fast shipping. Has always been available for support questions.

We had a great experience working with Mike and MGK Pools. Mike and his team dismantled our damaged 18x33 slat wall pool and replaced it with an awesome Admirals Walk 16x32 pool. The process was easy. Mike kept us updated and in the loop. We are very pleased and would highly recommend Mike and MGK Pools.

We purchased an aqua sport 52 pool from Mike at MGK pools late last fall and had it shipped to our home in Bloomington In. This has been my best internet purchase ever! Free shipping with a trucking firm that helped with the unloading and checking that all parts were present and undamaged. I self installed this pool with the help of pool service man videos and talking and texts with Mike. We purchased the hayward xtreme 150 cartridge filter with speck variable speed pump. Pump is very quiet! I have had 2 other pools, both had sand filters so will judge cartridge filter at later date as pool has only been running a month. We also purchased the oxygen generator, having had chlorine in our other pools we were wanting something chlorine free. Water with this system is sparkling and feels amazing! No smell at all! Again Thanks to Mike and MGK pools!

He sold me a pool and shipped it to me and was fantastic with helping us with everything we needed. I called him and texted him a zillion times and he always responded. He set me up with a pool, liner, pump and filter that work perfectly together and he has great installation videos on YT. Would buy from him again. Also, hes one of the few dealers in Aquasport Pools which are guaranteed if you sink them in the ground.

Hi Mike, I have read all the reviews and Im interested on a 12×20 rectangle aluminum with fence and deck ect. above ground pool please I will call the office in the morning, I did have a quote from Kayak and I think its too much for me again please respond.

Would give a 0 if possible, if only for the experience of working for this business. He ran his business illegally out of a home. He has no patience and was emotionally abusive to staff. He expected people to know what he was doing and fired me twice. Once asking me to come back the next day after changing his mind and the last time for being 2 minutes late from lunch break.I was an administrative assistant but I was expected to do laundry and clean pools for $15 an hour. That is not enough for the amount of work I was asked to do. Also someone literally died on the premises and I was expected to come back after getting groceries. And not to mention, he also tried to rope me in a pyramid scheme.DO NOT WORK FOR HIM!

Left 3 messages, no call back. 👎👎

Where to start? Back in the spring I had worked out a deal with Mike to sell pools for them on a commission basis. My experience has no less than horrible since. Not only have they not paid the commission Im owed, Mike acts like his time is far too valuable to be bothered with any questions whatsoever. People that bought a pool through me have reported awful customer service and even being talked to in a degrading fashion. The pools themselves are GREAT, make no mistake about that Aquasport are the best quality pools money can buy in my opinion, but I HIGHLY suggest buying one from someone else!

We are so glad we found MGK when we did. We had been researching pools for quite awhile and Mike was just who we needed to make the best final decisions. A fantastic pool at an amazing value. Free shipping and it arrived with everything we needed down to the smallest detail (even included a bottle of water test strips!). We could not be more happy with the results and look forward to enjoying our pool for many years to come. Thank you MGK!

It’s Saturday July 11 and had I gone to a big company like Namco a few months back I’d be enjoying the nice weather and having a good time with my kids IN A POOL. Maybe I would be in a lesser quality pool, but it would be installed and in use at this moment. Instead, I opted to give the small company business and go with a better quality pool. We realized things are busy due to Covid, so we stuck with MGK when their correspondence said there was a 4-6 week delay. Shame on me, this was my second chance to have a Namco pool by July…Since we requested MGK install the pool I sent 3 emails to them to ask when it would arrive so we could plan around an install. I needed a fence upgraded and a pad built up for the pool. I have spent $4000 and this work is now complete. All emails I sent to MGK were unanswered. My wife called on Wednesday, July 1 to see if there were any updates on when the pool would arrive. Vicki informed us that Mike (the owner) was going to NJ to pick up pools and to get face time with the manufacturer on Thursday and gets back at 9PM. They would call us back Friday and give us an update. They never called us back. My wife called back Tuesday, July 7 and got no answer. On Wednesday morning, July 8 she tried again and left a voicemail requesting some dates so we could plan travel around the install. We did not hear back. We were expecting a bad answer because of the pandemic, like 6 more weeks. We were OK with that answer, it is what it is and it would be an answer we could plan around. It’s not MGK’s fault if a pool is late from the manufacturer.In mid-afternoon, I called from my office line on a whim after my wife said she had not heard back from MGK. Vicki answered, I asked about the delivery date of my pool, I got some unclear response, nothing remotely like a delivery estimate. That’s all I asked. Vicki was on speaker, so my wife asked a few questions, referenced the previous correspondence about the trip to NJ, and that’s when things turned sour with Vicki. She started talking over my wife, my wife asked her to let her finish her sentence before interrupting her and to please stop being rude. Vicki hung up on her. We were standing there, completely dumbfounded by how unprofessional a conversation just transpired after after we called the pool company about our pool.After less than a minute of disbelief, Vicki called my wife’s cell phone, and sweet as pie said she got disconnected. She then stated my wife that was disappointed in MGK and that my wife was being rude and was going to cancel the pool order that we placed 7 weeks ago. My wife stated we were not asking for the pool to be canceled, and that we’d been good customers by sticking it out with them and said we just want a date. Vicki was on speaker, my wife, kids and I all were asking not to cancel our pool. She was having a complete meltdown at us, played victim and accused us of harassment and that we were disappointed with MGK. Even though we asked multiple times to not cancel our pool, she continued her tirade and would not give us a chance to speak.In the midst of Vicki’s tantrum, she informed us that she was recording our conversation. We informed her we did not consent to that and that recording was illegal. That elevated the tantrum to rage. She continued to slander us. We asked again and again that she not to cancel our pool since they are all out of stock. Ultimately she told us to have a nice life and hung up the phone.Having read some of the recent reviews on MGK, it seems my experience is the new normal. If Vicki would have listened to us, she would have realized that we were trying to work with them and coordinate delivery and installation. I feel bad that Vicki is answering the phones and working the front lines at MGK. Clearly she is ill-equipped to handle her job. And if you expect her to do her job, like answer questions about the pool you paid for, there will be NO POOL FOR YOU!

I could not have been happier with the service Mike provided removing and disposing of my above ground pool. He was able to quickly provide a quote going by photos I had sent him. He was able to come by and remove the pool that same week like it had never been there. He was very thorough and did the job in a day. Very impressed and would not hesitate to call him again.

This is the second liner I have had replaced in the 29 years of having an in ground pool. I can tell you I COMPLETELY APPRECIATE the job Dave and his crew is doing. We have had to wait but if you want a quality job, it is not always a fast job. I recommend the wait as the team is the most polite hardworking group Ive had at my home in 20 plus years.As much as I wanted it before Memorial Day, Im more interested in getting a job well done. It is well worth the wait.

Advertises the Speck 71 pump for $475.00 and when you click on the link to purchase, it comes up as $625.00. Unethical way of doing business!

Unfortunately we lost our 10 year old 15 X 30 above ground pool due to the nasty winter we had in the northeast. I contacted MGK Pool via their website and asked for a quote and some recommendations. Not only were Mikes recommendations spot on, based on my own research, but his quote was more competitive than every other pool company I contacted. While never meeting Mike, I reluctantly paid for the new pool via credit card and had the pool delivered to my home by Mike the very next week. Two days later, one of his installers had come out and in about 4 hours had the old pool dismantled and hauled away. At that point we were just waiting for some warm days (for the ground to dry up, and warmth for the liner install). Within a couple weeks we were good to go and the installers showed up early on a Friday morning. They worked all day installing the new pool and hanging the liner. I was told to start filling up the pool and they would be back to cut out and install the skimmer/return jet. By Monday evening, I had 2 feet of water in the pool and the installers finished the job using flash lights as it was getting dark.I dont usually take the time to write reviews, but I felt compelled to write this for Mike and his team at MGK Pool. I would highly recommend them to anyone who is interested.

I started speaking with Mike last week about an Admiral Walk pool and had a few follow up questions for him today. My latest communication today was an email asking for a quote. The response to my email was Respectfully thank you for the business but I am no longer available for work. What a huge waste of my time!!! I told him I was not in a hurry and he could get back to me whenever was convenient for him. But apparently small business owners can just do that to prospects/customers without consequence!!! Like my own time is not valuable at all....I cant imagine going to work and saying to my boss - sorry I am too busy - I am turning away prospects and customers...

I am giving MGK Pool Service two stars because when they closed my pool last year, they were fantastic. Otherwise, I would have given them one star for their performance this year. I had an opening scheduled for the last week of June. That day there were thunderstorms and they had to cancel. Thats understandable. However, the following week was the Fourth of July, and they could not get me on the schedule until Friday the 6th. Okay, no problem. That day I called them at 3:00 and as usual, no one answered the phone. I emailed them and got a response that they were rained out again. No alternative date, no apology. Nothing. Funny thing was, it was warm and sunny when I got the email. Oh well. After emailing them back to ask whether they were going to offer an alternative date, I gave up. They are overbooked and understaffed. Dont hold your breath waiting for them to show up. Or call. Or email.

They clearly take on more work than theyre capable of handling. If youre looking for a company that adheres to scheduled appointments, look somewhere else. If youre fine with a company that shows up when its convenient for them, they eventually do the job.

Save your money!!Horrible customer service and very unprofessional!DO NOT waste your time or money!

Came out to help with non-starting pump; found no electricity and arranged to have electrician come out. I had pre-approved purchase of a new pump if needed - he could easily have taken advantage of me but didnt. On the phone and in person, very helpful, customer-orientated, and professional. Ive been missing a local pool maintenance company ever since ASAP moved way up to Nashua - this is what Ive been looking for.

The guys did a great job closing and installing my cover. I highly recommend mike and his crew!

I ordered a Reliant pump. Very good service and information.Im happy with the pump too.

MOST UNRESPONSIVE BUSINESS I HAVE EVER DEALT WITH.THEY DONT RETURN PHONE CALLLS OR RESPOND TO EMAILS USING THEIR WEBSITE. THE ENTIRE GROUP OF CLOWNS NEEDS TO ATTEND MANAGEMENT & CUSTOMER SERVICE 101.

Id like to give 0 stars! Phone calls go unanswered and messages never returned. Placed a $7000 order on May 4th--three weeks ago and have yet to receive the pool, a phone call, an email, a tracking number...nothing. Tried calling both numbers listed on their site repeatedly, emailed--still no reply.

I live in Missouri and purchased a safety cover from MGK no one could beat their price, I installed the cover myself they were very helpful and great to deal with.

I think they went out of business. Many emails and calls never returned.