Friend has car in shop and they r just running up bill. Paid almost 1000 now they tellinghim ac has leak. Come on now that should of been ay first. If u a lady they will make money of u or if u have no input about cars. Very bad place

Very honest and professional.Pricing was up front.Im going here from now on.

Charged my daughter over $600 for 2 diagnosist and change 2 battery cable connectors!!! DO NOT USE THESE PEOPLE!!! TOTAL RIPOFF!!!

Worked on my truck without letting me know that it was going to cost a 161.00. Claiming that oil was put in the truck but when I checked there was no oil at all. Joe claims he had my daughter sign paperwork and my daughter didnt know what she signed and in the past he would call and ask me if I wanted him to work on my vehicle before he did anything.

Fantastic nice and quick. No complaints.

The guys at complete auto repair are crooks and will scam you if you know nothing about cars. They took complete advantage of the lack of knowledge me and my fiance had about our trucks problem. For instance when we left the truck the quoted price was $66 dollars for a bum blinker. To be fair the desk guy did say that the stated price wouldnt be the end price, which is understandable. What isnt understandable is how on the last phone call I had with this guy he quoted me a price of $650 dollars for a bad blinker. And what was the problem? After hours of labor at $120 an hour, which I had no knowledge of, and an exchanged multifunction switch, which I agreed to, and a flasher fix, which I didnt agree to, the problem was two loose wires on the connector of the multifunction switch. Two loose wires costed me $532 dollars, and four days without my truck.I was so shocked at how much I paid that I called around, other mechanics, and everyone agreed that I had been scammed. To make my point clear if you want to waste time and money go to complete auto repair. If you want to be taken advantage of and scammed go to complete auto repair. They will be happy to oblige you.

I dis business with them 6 years ago! They were super friendly and helpful! They explained everything thoroughly and answered my questions without making me feel like I was a nuisance! Joe was very helpful and gave me suggestions and references for getting a new car. The engine blew on mine! :-(

Ive done business with the good folks at Complete Auto Repair for over twenty years, and today reminded me why. Bottom line is this: they are totally honest. I took my car to them for some work a few months ago and then had to leave the country shortly thereafter. Before I left, the car was running a little rough, but I didnt have time to take it back to them. So, I garaged the car for four months. When I came back to Lubbock last week, I drove by and asked them to take a look at my car. Of course, they could have diagnosed it and told me anything--and I would not have known the difference. But, no, the Complete Auto Repair guys looked at my repair record, checked the car over, and concluded that the problem was related to their earlier work. So, they fixed it free of charge. For their forthrightness, they have earned my total customer loyalty. Thanks for your honesty, guys!

Absolutely amazing, I was so worried about a oil leak on my vehicle, and the staff helped me figure it out and fixed it and they were very kind and the time was perfect because I had them send my rims off to be painted while they had my vehicle locked down, so it was perfect! I love complete auto repair and I won’t take my vehicle anywhere else!

First of all, do not go to this place. I REPEAT, DO NOT GO TO THIS PLACE. I was in Lubbock and had trouble with my pickup. I looked up reviews on google and picked this place. Should have paid more attention. Most 5 stars appear to be fake and paid for. I was charged 807 dollars for them to drop my transmission. Not to mention that they messed it up even more. I had a real transmission shop look this over and though I can not prove it it is pretty obvious what happened. They have ghost fees that they are not up front about. $60 just to open the hood. $125 an hour for labor, what a joke. Brought a mechanic friend with me to pick up my truck from these crooks. They wouldn’t even discuss anything. Just kept talking over us. Please to don’t come to this den of thieves. It will be a waste of money. DO NOT GO TO THIS PLACE!

Very polite and professional.

FAKE REVIEWS. THEY PAID FOR THE 5 STAR REVIEWS. Charging double what was quoted. Will nickle and dime you to death. Just paid $807 and nothing was done. We picked up the truck disassembled. That is what they charged just to disassemble when the entire job was supposed to be $1000. They called to tell us it would be an additional $1500 because they broke a part and we needed to pay for it. DO NOT USE THEM!

These guys were so nice and helpful. They drove me home so my girls and I had a ride since we are new to this area. They are very nice guys and I would refer them to anyone.

They take good care of my SUV and very nice and explain everything that needs to be fix

These guys are friendly, fast, and honest. They always give me cost options and let me make choices bout repairs.

Good mechanic shop but its just that,.a mechanic shop and we all know they overcharge!!

Called around 8:15am was quoted a price and said it would take 3 Hours to repair my vehicle because i had somewhere to be at 3. Called at 2pm to check on my vehicle and they hadn’t even started it yet. Instead of even giving me a courtesy call so I could make other arrangements I had to find out the hard way it wouldn’t be ready! All it would of took was for them to call and let me know. Instead they lost a customer!

Complete Auto Care has my loyalty. I inherited a vehicle from my mother when she passed. It broke down and due to its age the part was extremely hard to find. Complete Auto Repair came through and found the part saving my car from the junk yard. (Note to nay sayers. They did not pay me for the 5 stars. Nor does any one I know work for them including myself.)

I went to the 50th st location to have my brakes fixed. Joe was really accommodating and honest about what needed to be done. I will always come here for my auto repair needs.

Excellent customer service. Very fast and friendly. I had a great experience and felt well taken care of. Thank you!!!

Very excellent service. I have been doing business with them for 3 years. Perfection cannot be understated. Thank you!!!

They are always the best. They take care of you and your car. The staff is always helpful and anweres my questions quickly. Thank you!

All the staff at Complete Auto Repair are very friendly and are also helpful. My overall experience has been great so far. Will be using your services in the future.

Complete Auto Repair took their time. They did it right the first time. Joe fixed it. Thank you so much!!!

They charged over $100 for a simple diagnostic. They overcharge me for labor. Unhelpful, not forthcoming with explanations at all, and very rude. I went here a few years ago. At 19 still ignorant about cars and mechanics. I knew I was ripped off then. Now at 23 Im well versed with cars and mechanics, and now I know that they didnt rip me off; they robbed me blind. Theyll take advantage of you if they can. Also, everyone whos given them five starts looks like a paid reviewer to me. Read their other reviews.

Joe is always very helpful, dependable, and knowledgeable about repairs.

Complete Auto Repair has been great. Good customer for service and fast. Highly recommend!!

I took my car in because it would start. It looked like it needed a battery replacement. Fast service and great customer service. Thank you!!

Best place in town. Always happy with the results. Highly recommend this place.

A solicitor sold me a sheet that included a free oil change + 4 more at half price along with other coupons for services. This sheet had no expiration date visibly written anywhere on it or gave terms of expiration.I went by on my way out of town a few months later and was told I would have to make an appointment and they wouldnt be able to get me in for a few days. I walked out. That was at their Slide Rd. location.Some time passed. I got my oil changed elsewhere. Knowing that I had already put the money into it, I wanted to still receive services. I went in to the 50th St. location thinking maybe I would have a better experience. They said the earliest the could get me in was the next day and I said okay. However, when I presented the free oil change coupon from the sheet, I was told it had expired because I purchased it over a year ago.I asked the man behind the front desk where on the terms it stated it was only good for a year. He looked over it for a moment without finding any wording stating when the expiration date was and just said oh, well thats what it is. Its just good for a year from your date of purchase.I find this very shady. It obviously did not say anywhere that it had an expiration date and the solicitor who sold it to me did not mention this either. I have to imagine many people who paid $50 for these useless promotional sheets were ripped off. These shops are clearly not set up in such a way that they can conveniently perform oil changes, so they should not be selling this to people.You might have gotten $50 from me up front through that sleazy salesman, but you will never get my business again. Nor will I recommend you to anyone I know.

Friendly staff wanting to take care of your vehicle in a timely manner

Complete performed expert repairs done on time and within the estimate.

I went it for an electrical issue in my car hoping to get the issue resolved but the customer service was the absolute worst. They charged me for an hour of labor and from what I saw they only lifted the hood of my car and did nothing else for half an hour. I went up to the mecanic and asked if anyone is servicing my car and he replied in the most rudest of manner. When I clearly saw that I was the only customer there and there were 3 mechanics but none of them Doing anything at all. Instead of apologizing and getting things moving forward the manager just replied with the excuse that he was the only shop open today and that I had no other choice and then without asking told his employee to pull out my car outta the shop while the mecanic was just about to actually do something to my car. Horrible place with horrible customer service. I even over heard them charging a woman over 300 dollars just for a spark plug change! I highly dont recommend. These people are just out here for your money. STAY AWAY!

I came in for a brake check and oil change.Everyone was very friendly and courteous. Will definitely come back.

Complete Auto Repair has been very good and professional. Will come back again.

Honest and helpful!

The service here is always exceptinal. These guys always explain whats going n and what neeeds to get done. Thank you!!!

Best auto repair shop in Lubbock. Fair prices and honest work.

I come in with a problem and they get it fixed in a timely manner. Always on point and on time. Thank you!

Called for a quote to replace my headgasket. i understand that there are other things that could be wrong with it i asked for an estimate the lady said she could not give me one seeing as they are professionals and the headgasket may or may not be the issue. i repeated that i was just looking for an estimate on replacing the headgasket she said 1 grand to 6 grand bring it in and we will look at it. she was totally rude and didnt seem willing to help

Great place for auto repair.. Great service

Great service

Nice guys, and usually they fix the problem in the first shoot. Its not cheap, but its cheaper than other places, so its worth.

Terrible experience. If you are BLACK PERSON DONT GO THERE!!!!

Great customer service

Overpriced

Poor customer service.

This place is totally not trust worthy. They will squeeze every penny from your pocket!