Transparency of informaiton is vital in a business relationship. I felt Paul Stowick, our salesperson, was honest and detailed about the vehicle, available options for purchase, and cost. He always told us the person in the company he or we would be talking to, and what would be discussed. He made the purchase as simple as possible. He was also a lot of fun to work with, as he has very friendly personality.

Troy, Paul, and Sammy were fast, efficient, and personable. I appreciated the prompt and professional service.

As ALWAYS Alderson Cadillac can NOT be beat for top service and information! Paul Stowick was our Sales Consultant and Sales person and was very knowledge and helpful. My husband and I were VERY impressed!! We have owned several cadillacs over the years and they are top performers. This is my first smaller SUV, XT6, and its not really small, just perfect and I love it! Its Beautiful RED!!

We were extremely impressed with Alderson Cadillac and its employees.Paul Stowick was our kind of salesman! He certainly gets a 5-star rating. He was very courteous and polite. He answered all of our questions knowledgeably, explained features of the car we were unfamiliar with, searched the area for cars we might be interested in, answered our phone calls, and met with us at our convenience. We couldnt be more pleased!We are very proud of our new Cadillac CT5, and would be happy to do business with Alderson Cadillac again!!!

I had a fantastic experience working with Erik Lara, the Internet Coordinator. He provided all the information I requested, followed up on everything I asked him to, and connected me to the other great staff at Alderson. He always responded promptly, was genuinely helpful and his efforts were a meaningful part of my excellent buying experience from the very beginning through to the delivery of my new car.

Paul Verkamp, whom is over the service department at Alderson Cadillac, could not have been more unqualified from an interpersonal perspective. He gave off the energy that he knows everything and everyone else knows nothing. He didn’t act remorseful that it took him so long to get back to me via phone call to make my appointment in the first place. My entire family has bought from Alderson for generations. He made no effort to explain anything but the generic basics. It really was pitiful. In the end I felt sorry for him. He looked miserable.To expect a smile and a little remorse is not asking for a lot. I realize it may not come easy for some... but if you are going to take a job that calls for customer service, make sure you at least make an effort towards doing the right thing. It doesn’t take that much effort to smile or show understanding. A little will go a long way in my book.

The service department is horrible wish I could rate it a zero husband took his truck in for a oil change and had something done to his truck about a year ago that had to do with a oil leak that was supposed to be fixed and I don’t think they fixed it because it’s now leaking again and instead of calling my husband and telling him that it would be best for them to fix the leak that was supposed to be fix then do the oil change he decides to tell him that when he goes and see if it’s ready only to tell him they did nothing. Besides that they never answer the phone. No communication at all wouldn’t recommend going there.

Pulled up the receptionist was outside talking, go inside no one even cared to greet me. I’ll take my money somewhere else 👌🏻

Seff Rico was a great salesperson to work with. I completed my entire deal through email and text messages and was able to sign papers and pick up my new car in less than 20 minutes. Theres no doubt I would use Seff and the rest of the Alderson staff again.

I had a great experience with my purchase. Scott Bednorz is awesome. This is my second car I get from him and from Alderson. This was one of the best car buy experience I have ever had. He was not pushy. He was willing to go above and beyond to make sure I am happy with my purchase. Always available when I text him or call him for a question or help. Paul Stowick and Lance Washam were also great and helped me with my purchase. I highly recommend Alderson dealership in Lubbock.

Great service and first class experience with Alderson!

Had a very easy, very straightforward, very honest interaction and experience with Scott Bednorz at Alderson! He helped us find an excellent vehicle and was extremely transparent and easy to deal with the whole time, thanks again Scott

Benny Bennett worked with me in the purchase my XT4 and was easy to work with. I was well pleased to have him as my salesman and Alderson Cadillac as the dealer. Thank you. Weldon Adams

Horrible communication! Tried to get my Cadillac serviced and even tried to schedule appointment. I could never get a hold of someone as simple as that! I had to call multiple times and noone would ever answer!?! I had to come next day and spoke to Paul, service advisor/manager I presume. Paul DID NOT seem to enjoy his job from the looks of it, pretty off putting! If this is their Cadillac dealership in Lubbock, it sure was a 1st horrible impression!! Paul told me they only had 1 technician and I wasnt going to be rude and backlog them. I left and will probably never come back here! If I need any service, Ill gladly take my service to Crest Cadillac in Frisco where they at least have plenty of people working and are professional. Ill go visit my family there as I get my work done there.

I wish I could give a lower review score but unfortunately I cant. I would avoid this dealership at all cost. I’m not sure about the sales part, but the service part... avoid it at all cost! Paul has been unprofessional from the beginning.My boyfriend has taken his CTS 4-5 different times (honestly we lost count on how many times we have taken it back) to fix the head gasket. He paid full price to get everything on his car fixed. Nothing has been fixed since. So this last time they decided to replace the entire head assembly, awesome we thought. Then they told us they lost the tracking and didn’t know where the part was or when it was going to arrive. 2 months later the part arrived. Paul finally texted us without us bothering him about the status. He said that they were going to get started as soon as possible (like it hasn’t been 2 months already). Then my boyfriend gets a call from the receptionist (very nice lady, this is not her fault) called to set up an appointment to bring the car in... lack of communication in the dealership! How can they not keep up with a clients car?!Fast forward to this past Friday. Paul texted us telling us that the tech was able to start the car no problem (about time!) and that they were going to do a few more checks to make sure everything is okay and that the car will be ready by the end of the day Friday (that is fine).Well now Paul is keeping us in the shadows, not answering phone calls, and text messages. What is wrong with the car now? Is it fixed? When do we need to go pick up the car. We just need a simple answer.Again I would at all cost avoid the service section of Alderson.

Seff RICO and Lance Washam did an outstanding job on our recent purchase. We were very satisfied and would recommend them.

Paul was an excellent salesman but unfortunately after the sale No follow up on items reported at time of delivery. New Escalade with multiple stains purchased a week ago

I have been purchasing cars from the same sales guy for over 20 years and would never consider using anyone else until I discovered the first class star treatment by Alderson. I feel like a queen when using your service department. Customer service has gone out the window in most places these days, but not Alderson. Thank you!

I always have a good experience and great service at Alderson Cadillac.

Ive been to other dealerships where the salesman tries to sell you what they think you need or can afford, not Lance Washam we told him exactly what we wanted and he delivered. Excellent customer service.

We received great service from Benny Bennett, who was very accommodating in every way. He was very helpful and made every effort to meet our needs.

Horrible communication skills all around. I had to keep calling to check when my car would be ready because they dont believe on updating or returning phone calls. Had my vehicle over a week. I had to just go up there to find out what was going on. Was told one thing and charged another. Ill never take my service to them again!!

Niki Martinez at Alderson Cadillac was great to work with. She went above and beyond in working with us and structuring our transaction. I would highly recommend Niki to anyone looking to get a new vehicle. Lance Washam is the Sales Manager and he really took care of us as well. They are highly professional, friendly and knowledgeable. Great Experience!

I went to Alderson Cadillac to get my new vehicle. Service was Excellent. I expected to spend the whole day there as one usually does when you are purchasing a vehicle but I was there for only a short period of time and drove my new vehicle home. I would recommend Alderson auto group to anyone looking for a new vehicle.

Outstanding experience.. could not be more pleased

Great service, much better than our dealership in San Angelo.

I was greeted by Paul, the service manager, who promptly provided me with my loaner car. He called me the next morning to tell me that my car was ready. He was thorough in explaining what had been done - everything I asked for plus!

Chad Thornton is a phenomenal young man. He is personable, intelligent, quick-witted, understanding,supportive and an EXPERT in his field. He made the entire purchasing process so enjoyable and easy.Chad was very intuitive and cognizant of my wants and expectations. He explained so many options but allowed me to make my own choice. No pressure, just support and guidance! He is absolutely the most well-informed sales expert.Please, go and see Chad to purchase your luxury vehicle. I had the most enjoyable experience working with him! He took care of me!

I wanted to trade my Cadillac in because my dog passed away in it and there were too many bad memories. I contacted Alderson about a Mercedes and I was put in touch with Chad Thornton. When I visited, the Mercedes was too small for my needs and Chad pointed out a 2011 Toyota Forerunner. It was beautiful. He was extremely helpful but not pushy. We bought the Forerunner and, as we drove off, my husband commented that Chad treated us as if we were buying a $60,000.00automobile. He was so helpful and thorough with delivery and follow up. Could not be happier. I had also had my Cadillac in for minor repairs and the service department was equally as helpful and friendly. Will always go back to Alderson!4-2015---I just bought another Cadillac at Alderson and they were as great as before. Chad helped me again and Ryan advised as well. Service dept. was great and, again, I will go back to Alderson!

Love this company...its not just a place where fancy cars and salesman. This place is home. This place is family, very cultured. My husband works here ive encountered some of the most polite intelligent bright people here. Great memories, and great times. Great staff David Alderson,It takes hard work ! Its priceless to be kind, and polite. You have great! Company. Just know...

Troy Tucker sold the car I was waiting on even though I had spoken with him and he told me he would try and get the car inspected ASAP and me in it. Great customer service Troy! I even let another deal go so I could buy this car. Terrible management.

Gary is a wonderful sales person. Very respectful, answers all questions even follows up the next day or two. Thank you for making me feel comfortable.

We recently bought a 2016 Cadillac from Tyler Bell at Alderson, FANTASTIC sales man!! Fantastic service, they went above and beyond for us, they even delivered the car to us over a 100 miles away the very next day. I would recommend them to anyone!!!

The service, selection and prices were fantastic at Alderson Cadillac! Be sure to ask for Seff Rice if you are interested in buying. Ken Hoffman, our Business Manager, was very attentive and fantastic, too. I highly recommend Alderson!

Lance worker very hard to insure that I received the vehicle I wanted. Very fair pricing and got a very low interest rate.

I always know that when I walk into Alderson Cadillac that I will receive the best service you can find at any dealership, both sales and service. Benny Bennett is my go to man. He works very hard to get me into the new Cadillac that I am looking for.

Fantastic customer service and quality

Purchasing my new XTS Cadillac was a very pleasant experience with the guidance and help of my salesman, Benny Bennett. Benny is very knowledgeable and certainly was not pushy. He was so willing to answer my questions and to give me advice. I certainly would recommend him to anyone interested in buying a new Cadillac. I love mine!!!!Janice

I brought in my 2008 Cadillac DTS because my power steering fluid was leaking. Every time I come I am always so pleased with the professionalism, friendliness and great attitude of everyone who works there. I truly feel that I am cared about and that my safety is important. I always feel taken seriously, respected, and valued.Five stars to all of your staff who continue to go above and beyond!!!

Aldersons service department is like none I have experienced before, and I sincerely mean that. Because of how their staff treats customers is what drives me to buy the Cadillac brand. Your service is above and beyond anywhere I have seen and it truly makes me- and I am sure your other customers - feel very important and attended to.Their service department is exactly why I recommend people buy from Alderson.

I worked with Tyler Bell on my recent purchase at Alderson Cadillac. Never felt pressured by him or anyone at the Cadillac store. The process was easy and stress free. When it comes time again to buy another vehicle I will definitely be heading back to Lubbock to see Tyler

I just purchased my first Cadillac from Alderson Cadillac. I have spent several days back and forth trying to make a decision. Chad Thornton answered all my questions. He has been thorough and clear in showing me the features of the car. He has always been courteous and patient and it has been a pleasure to do business with Alderson Cadillac and especially with Chad Thornton.

I love Alderson Cadillac in Lubbock Texas. My salesman, Michael Aguirre, was great when I recently purchased my 2017 XT5. I have used their service department for years and they are amazing. They are professional, thorough, and they have always cleaned my car inside and out even on oil changes. They truly go the extra mile. I have used worked with many dealerships across Texas and I would rate them #1.

Great place. Upfront with answers and all my questions. Information doesnt change from one person to the next. Ken Hoffman was very helpful as well as all the people there.

Paul was our service advisor and he made the experience poor. He did not communicate well and when he did was very condescending. Also vehicle is still not correct. Bringing vehicle back for the second time today. Hope to have a better experience with Patrick.

Benny Bennett was really helpful when I walked in the Cadillac dealership. He answered all my questions about Cadillacs vehicles and financial options. I would highly recommend anyone looking to buy or lease a Cadillac visit with Benny Bennett

Mona Diaz made the car buying experience very easy! They delivered our car 3 hrs away from Lubbock! I would recommend them to anyone

Absolutely love the place. Everybody is Friendly, down-to-earth, knowledgeable and of course professional.

I recently decided to purchase a Mercedes GLK from Alderson. I was very pleased when Chad Thornton promptly followed up with me. I work all day during the week and he made it extremely easy for me to get all of the information I needed. He brought the vehicle to my job for me to look at on my lunch hour and that really stood out to me. He was sincere and kind and always had an answer for my many questions. I would definitely recommend Chad to all my family and friends& look forward to doing business at Alderson again in the future.

We worked with Chad Thornton at Alderson to purchase a Jeep Wrangler. Chad made the process easy and fun! The financing process was just as pain-free, quick, and professional. I would highly recommend Chad and the team at Alderson for your next vehicle purchase!

Service department is horrible! Strongly recommend that you put everything in writing because the service manager doesnt follow up an agreed services. Maybe its because he is the only one working the Cadillac service? Also, never ever leave a voice mail - he never returns your call.

Justin Loera was awesome inside of BMW, he was able to get me out of my old Mercedes and put me in a New Cadillac. I am extremely pleased that I could even do so! Thanks to all of the team there.

For 2+ years our mom looked for a car that fit. Ryan Jama was gracious and courteous to her and always made her feel so welcome. When the final decision came, Ryan had to deal with the 3 children in helping mom make her choice. The day of the purchase, mom changed her mind yet again...poor Ryan. Yet he remained attentive and met all of moms needs. She chose wisely and purchased a Lexus and loves it! We all approve. Thank you Ryan for your patience and understanding and for treating our mom like royalty...and for putting up with us!

Tech didn’t shut my air filter housing Right. It made my vehicle run horrible. Check engine light turned on. Vehicle shut off on me at a red light. Called to make a complaint was told to bring it the next morning. I live 40 miles outside of town. When I figured out what it was I never called them and told them but I never received a courtesy call or anything about my complaint. If they would of just called to see how things were going that would of made this situation better.

Chad Thornton is a great salesman, not pushy at all and answered all our questions and concerns very patiently. He is a great asset to Aldersons. He is extremely knowledgeable about the car we selected.

Chad Thornton was very helpful an courteous. This was my first purchase of a Lexus and my second purchase from Alderson Cadillac/Lexus. I purchased a Lexus RC350 and Im completely satisfied. He informed me that I can contact him anytime for any questions. I would recommend him to friends/family and friends.Ben Orosco

Aaron Valdez has been very helpful on my first car purchase.Definitely would recommend seeing Aaron if its your first time purchasing a vehicle or just purchasing a vehicle overall.

Thank You Ken Hoffman for a great experience in purchasing our new car!! You made our decision to buy at Alderson easy...

Benny Bennett Best car salesman I have ever worked with. I made one phone call to Benny after viewing the car I wanted on the lot on Sunday. Benny and Alderson Cadillac crew had all the paper work and the car ready within one business day. I wish all my buying experiences were executed as well as Alderson Cadillac.

We had a wonderful experience buying our new Cadillac at Alderson Cadillac. Seff Rico and all the staff were great. It was like Christmas in May!!.

Michael Reed was amazingly helpful on the purchase of our vehicle! The whole staff was extremely friendly.

Chad Thornton knew that we had an interest in buy a new car. When the year end deals came up he gave me a call. If you want great service from a car salesman...go see Chad.

Salesman was kind and informative

Aldersons is always the most helpful and easy to deal with. Paul Vercamp is awesome in the Cadillac service department.

Gary Hays was very helpful in choosing my 2016 XTS and I was so grateful that he could see me after hours so my son and his wife could come with me. He delivered the car to my driveway and went through all the complicated (to me) steps of the electronics that were so foreign to me!

Sales guy Steve was very helpful, knowledgeable, and put in extra effort to finding something that fits our needs.

I worked with Benny Bennett, everything went smoothly. Great service!

Could not have had a better car buying experience. Ken Hoffman went above and beyond helping us. I love my new cadillac atsThank you ken and also Ryan for making this a wonderful experience

They are too kind.^____^

Ken Hoffman and the rest of the Alderson Cadillac is amazing ! Highly recommend ! Thank you for putting me in my dream car !!

Everybody was friendly and service did a good job.

Great experience by all of the Alderson team, Benny Bennett was a great salesman and we enjoyed buying a car.

I appreciate Benny Bennetts helpfulness and kindness while trading cars.

Everyone was so friendly. They treated us like family and took care of our wants and needs.

Every experience its this location has been good exceeds expectations

Nice place. Goid people

Ryan Jama is the best car salesman, because he was very patient with us when we were trying to decide on what car was going to be best for us. For all future car purchases, I will only go to Alderson Cadillac.

Very helpful, I felt good about my purchase

I had a great experience with Alderon Cadillac. Seff Rico, Alyssa Barnes and Lance Washman were genuine and helpful throughout the whole process.

I have to let everyone know that I have got the best deal with my purchasing 2017 ESV Cadillac escalade from Alderson Cadillac and benny Bennett as a sales man,the fact that I had asked 3 dealers finally Alderson Cadillac was the best, thanks.

Service is horrible! I purchased an SRX less than a year ago. Now, the car will not start. It appears that the battery has failed at only 8k miles. I called service advisor for about an hour and a half leaving messages due to being stranded at my office. She did not call me back. It was only when I kept calling and demanded to speak with someone that she finally picked up the phone. I kept offering to bring it in and she kept telling me that roadside assistance would come out and change battery to save a trip to dealership. So I jumpstart my new vehicle and drove it home. I called roadside assistance and he explained to me that they no longer carry batteries and are not allowed to change batteries anymore. Apparently, they have not done this for a while. When I went to dealership next morning and spoke with the same advisor and told her they had lied to me, she became very argumentative. She said that she did not lie and blamed the roadside assistance. By the way, there were no loaner cars available for two and a half weeks. When we were looking to purchase the vehicle, they very super nice. Everyone, from sales person, sales manager, and finance manager, they were all great at the beginning. Now when there is an issue, no one takes responsibility. They are all defending the staff lying to me. When we were in process of buying SRX, we were told that we could get a loaner car any time our car needed service. Apparently, this has changed after we purchased vehicle. If your are looking to purchase, your experience should be good. They want your money. If you need service, good luck with that.

Alderson sent me an email asking about their service. And, rather than retype it. Ill just post the contents of the response from my email:I am actually very disappointed with Alderson Cadillac. I moved here from Dallas, where Massey Cadillac provided a completely different experience. An experience that I thought was fitting of Cadillac. Here are a few of the disappointments I’ve encountered in just two visits so far:I brought the car in the first time because some clear coating on some trim was peeling. The parts were not in stock. And, it was estimated that they would arrive two days later on Wednesday. My wife wanted me to retrieve her car until then, because she really enjoys driving it. So I went back to the dealership to get it in my car. I had two cars at the dealership at this point. So they asked me to take one of their employees back to work after they drove my car back home. I thought that was a bit odd. I was provided loaner cars in Dallas, and now I’m providing a taxi service here in Lubbock. Of course, I wouldn’t have had two cars there if loaner vehicles were available.Fast forward to Friday of the following week. 9 days late relative to their estimated part arrival. And after I’d assumed we’d already been forgotten and would need to call in again. I received a text message at 9:10 AM. I called back 5 minutes later to schedule an appointment. I was told that there was a time slot available that same day at 11AM to get the car fixed. I was also informed that there would not be a loaner car again. Our baby’s car seat is in the car that needed work. Which I shared with the girl on the phone. She told me this would only take an hour. Two tops. There’s no way it would take longer. So, I retrieved the car from my wife, and drove it to Alderson without shuffling that car seat to my car. I asked someone from work follow me to Alderson so that I could get a ride back. The last time I relied on the shuttle, it was already out dropping off customers. And, between waiting for it for 20 minutes, and it dropping other customers off before me. It was an additional 45 minutes before I got back to work on top of the time I spent at the dealership.I never had to ask for a loaner back at Massey in Dallas. And, I had a loaner EVERY time I ever went there for warranty work. I’ve only been to Alderson for warranty work twice now. But, so far EVERY time they have not had a car. It’s a bit underwhelming for a Cadillac. My parents never seem to have an issue getting loaners when their Colorado, or Impala need work. I was told by one employee, that loaner cars are typically provided if the work is scheduled 2 weeks in advance. So, apparently you need to predict the day your car will need service if it’s not cosmetic like mine was. And, have it break down in their driveway. If you don’t want to rely on their shuttle service.Nearly 7 hours go by. I’m busy working on a project that is opening for the first time to the public at 5pm. My wife calls and asks where her car is at. I asked her to call and check on status. It’s now 4:54pm, just minutes from the public opening. She calls me back and tells me that they will be ready in another 30 minutes. Which would put it near 5:30. We have our son in day care that closes at 6pm. And charges ridiculous fees if we’re late. Keep in mind, they had convinced me not to take the car seat out. Because this repair couldn’t possibly take more than 2 hours. Apparently they didn’t even start the 11am service until 4pm. Now, my wife doesn’t have a way to make it to the dealership and then back to day care to pick up our son without risking a late fee. She asks them to drive the car to the day car to close the gap in time. Thankfully, they agree to meet my wife at the day care. But they want her to drive their employee back to the dealership. She told them she couldn’t, and thankfully, they also agreed to provide a shadow car to take that employee back. We can’t provide a taxi service with our infant son. Who even asks that?

Getting good service is really hard, nice people but service and communication is bad.

Chad Thornton has been amazing with me in learning about Gilbert. I have driven a 2009 CTS for 5 years and loved it. In searching for a new car, I researched several and I loved my CTS. I found Gilbert, a Majestic Plum Metallic gorgeous 2015 CTS that I named Gilbert due to the grapeish color! Got him last Tuesday nite and drove to Ft. Worth the next day. Absolutely fantastic!!!! Cant even describe how wonderful this car is. Im truly in love with a car! Chad, thank you for your patience. Youre the best!! Debbie Cummings

I recently purchase a 2014 CTS from Alderson. The personnel are friendly and professional, especially Ryan Jama. This individual went the extra mille to provide information and went to bat for the customer during negotiations. I would recommend this Dealership to anyone that wants a fine product and excellent customer service.I traded dealerships from Lincoln to Cadillac (Lincoln customer since 1996) because of the professionalism of Ryan Jama and his manager Danny Knox.

Great team to work with.

Excellent service!!!

My 08 CTS was due routine oil change but potential dangerous condition was detected and repaired during the visit. Thanks for going that one step further.

Amazing customer srrvice

Aaron Valdez, worked hard to get us the right vehicle at the right price!

They are rude, slow and apparently close whenever they want

I had talked with Benny about my needs. He was patient to wait for the car.

Very good experience

Overpriced and overrated.

Friendly service