They are so unprofessional, do not know how to fix phones, and they do not care that they do horrible repairs and customers have to return several times after repairs. I had to bring my phone back three times after getting screen replaced. Girlfriend had her phone crashing every 5 mjns after they replaced back screen. They still do not know what they have done to the phone to make it crash. They have not handled the situation well at all. We expect them to make repairs to the phone. We will never return after this. Thank you for showing me how you handle business when your company repairs phones loll.

Disappointing customer service from a kid named Justin who couldn’t be bothered. His chair was just too comfortable to motivate him to make a sale. We were there to purchase a car battery but his disdain prompted us to turn around and go to Midas. The same battery there was $5.00 more but the customer service was on point! I suggest management motivate their employees, it’s affecting your bottom line.

FYI, I cracked the screen on my phone, which is about 6 month old. Its a Samsung s20 ultra.Took it to Battery Joes and they replaced the screen. Not cheep but a whole lot less than a new phone. Yet it turned out to be less then they estimated. They did an excellent job. They do a lot of work on phones including new batteries. Just so you know. Good job!!

Great people who are eager to help with all your battery needs.

Fast, efficient and friendly service. What more can one ask for? Went in to get a new battery in my garage door controller. Alls good.

I wish I could give a better score but they were not any help. I went not once but twice to get my phone battery fixed and they couldn’t fix the problem . When I went the second time to tell them the battery wasn’t charging and no responding to me charging it they told me it wasn’t their problem and I was so shocked I just walked out. I wish I didn’t spend my money on the disrespect I got from there.

Brett was a very helpful and professional. Made finding battery very easy and answered questions without hesitation.

Excellent same day service! Friendly, professional, quick, and reliable. 5 stars all around! Great prices too, cannot be beat.

This place is amazing. I had to get my battery changed today and Brett went above and beyond to assist me. This car did not make the battery change easy, however Brett was great throughout and was willing to take as much time as needed to get the job done. Will be a customer for life !

Broke my old phone and wanted to keep it kendrick ordered the pet and fixed me up

Best experience I have had at a tech shop in lubbock.I got a iPhone 6s repaired. Turned in at 9 done by 11.Thank you

Good service and products. Only problem is that not all employees were wearing masks despite having a sign at the door that masks were required. And this at a time when covid has forced a partial shutdown? You can do better!!!

Great customer service! They were helpful and quick with everything I needed. I will be going back in the future.

Very professional and polite

Brett at the 82nd location in Lubbock was very helpful and creative with getting my daughters princess carriage running again. He even helped unload it and reload it for us! Definitely recommend going to think place for your battery and repair needs!!

During pandemic theres a sign on the door entrance to wear a mask. But yet some of the employees were NOT wearing a mask. Including the the older male that assisted me.....did covid-19 avoid this place? Other than that professional service.

So thankful for the great employees at Battery Joe! My car broke down near their shop yesterday. We were trying to see if my battery was the issue while waiting on a tow. Without hesitation, Mitchell came over to help, taking time out of his day to assist us. We quickly determined the battery wasn’t the issue- but wouldn’t have been able to do so without his help. So appreciative of his assistance during this difficulty. As soon as I need a new battery (once I have a working vehicle), I will be back to battery joe! Thank you

They got me in and out very quickly. Great value on a good Continental Battery

I went to this Battery Joe location on April 13 to have a battery replaced in my Macbook pro. The guy that works on laptops, Bo, said that they did have a battery in stock, but that it was in Amarillo and would take a week to get to Lubbock, but he would call when it came in. I agreed and waited. On April 21, the batter was put in my computer and I left. I immediately had serious issues with the battery where it wouldnt power my computer for more than 30 minutes. I took it back the very next day and Bo told me that battery had been sitting around for 3 years. He offered a refund, but said that he could order a new battery (from a different vendor) and replace it for no cost. I figured it was better to let him work on the computer, so I agreed and he said that he would order that right away and it would be about a week. He put my old battery back in as a temporary fix.I went for another two weeks waiting for a call back. When I did call to get an update his employees said they would get messages to him, but they are either irresponsible or incompetent, because the messages never got to him. When I finally got ahold of Bo, he told me the battery was delivered to another one of the Lubbock locations and would call me back the next day. Another week passed by with me calling, his employees losing messages, and finally getting him on the phone where he informed me the other store simply sold the battery to someone else. He had to reorder the battery. Another three weeks passed by and the same story with the other employees losing messages.I went to the store on June 19 as they opened and wanted to talk to Bo. They said that he wouldnt be in until 10:30. I walked out of the store and came back on my lunch break. I was told he was there, but was finishing a job. I gave them my computer and I sat in the store and was seen multiple times by the employees there. Within 15 minutes, Bo came out and had my computer done with the new battery in it. I asked about getting my money back and he agreed because of the ridiculousness of the whole scenario. I was given the original amount back and left.The level of incompetence and lack of care for the customer at the this store is shocking. I dont know about the other stores, but this particular location has colored my opinion of the chain as a whole. I will never again visit a Battery Joe location because of the terrible experience Ive had with them and will highly discourage anyone from visiting them if asked.

Thank you to the guys at Battery Joes, the gentleman who work there are very professional and quick to get my screen fixed! So glad I chose to do business with them vs someone else in town!

Jonathan is most helpful and amazing 100% satisfaction the best part is how patient he is and a great listener he went above and even called other location near me for a part replacement!!!! Asset for sure!!! I’m happy and my phone is too!!!!

We at OPREX Construction have worked on several Battery Joe stores in the West Texas area and have enjoyed working with their leadership and in-store teams. Our project management team has appreciated their professionalism and communication. We look forward to continuing to work with Battery Joe!

Great service!!

Great customer service. Will be shopping here again soon!

I had a hover board that needed batteries replaced and Brett helped to find just what I needed because they didn’t have the batteries they needed in stock at the time.

Went to have the screen on my phone fixed, was quoted a one hour wait time. Four hours later they still didnt have the phone ready and made some excuse about the screen not fitting properly...on an iPhone. Went outside smoked a cigarette and when I came back in the phone was magically fixed. Unprofessional employees who will lie to your face. Will never do business here agian your better off going somewhere else.

Was able to change my battery on the iPhone in 1 hour for $20 after coupon. The authorized Apple place wanted an appointment the next day, 4 hours with the phone and almost $100....

Great customer service! And very helpful!

I have used this store a few times in the past and just like today they are very friendly and very good at what they do. I will use them again in the future.

Had an issue with the charging port on my phone and Rody took care of it right away!

Saw the 2 for $10 special on there 24 pack AAs and couldnt believe it.

Services: iPhone - Full Screen Replacement and Watch - Battery Replacement.Review: best customer service in town. Their work was great and their quote times were spot on.Would I recommend this Battery Joe to others? Most definitely.

Love these guys very helpful!

Staff is very helpful. Will take their time answering any questions. If one staff doesnt know something they will ask for you or refer you to someone who can help.

Obscure photo batteries, batteries for my electric golf cart,you name it they appear to have it.helpful courteous people.

Service and turnaround on getting the phone back was excellent. I understand why you account for all of the functions operating correctly when you receive and the deliver the phone. However the process is a little slow.

37 bucks for a galaxy s3 battery...are you kidding me? I walked out the second they told me the price...Amazon is where I will continue to go for my future cell phone battery needs. Had this one now for 8 months and works excellent, so I dont want to hear any more about Oh but thats not as good as what WEVE got.

Brought my own new oem battery dated January 2019 was charged 40 to change on a Samsung note 5. Opened to verify the battery because it kept discharging in 4 hours. Date on battery in unit was March 2015. Want to believe this was a simple error, they were so very nice, but hey who knows? Make sure you get the right service by asking to see the old battery afterwards.12 hours later... Update!Just got a call from Jeremy at Joes battery. Evidently a mix up at the repair station and the old battery was put back into the phone. They called me and made things right immediately! Now that is 5 star service and great response. After this, what can I say... I highly recommend the 82nd street store! Thanks Jeremy, you made our day!

Note: Before reading my reviews, understand that anytime he told me about the screw and stuff being stripped, he was saying it as if to cover himself and the company so they dont have to fix or re-do anything. He lied, lied, and lied some more. It was embarrassing.Terrible employees caught in lie after lie. I came in to get a new battery in a truck and the install went okay. I was told with tax the repair would run 119.06 with tax, ended up paying a little over 127. But thats fine, just needed a new battery.A week later and I am opening the hood to check my pressure in my AC and I go to start the truck and theres no power, I look at the battery and check if the connections are tight and the negative terminal is incredibly loose. I see the screw looks crooked, so I figured it was cross-threaded so I did not want to touch it. The screw edges were slightly stripped, so I called Battery Joes and I tell them the terminal is loose and they need to send someone in their mobile truck to my location and fix it. They tell me their truck is in the shop and they cant get out there until tomorrow at noon. So I get the truck started and head up there.I get there and a red head guy walks out and says Oh I remember changing the battery on this truck, I remember doing it and I look at him and tell him Youre not the guy who changed the battery on this truck and his tone changes to rude and he says No, youre talking about David, the more heavy-set guy, right? And I said Yes. He said Yeah he told me about this truck and said the screw was stripped prior to the repair and I ask him Why wasnt this brought up when doing the repair and he said Lets check it out so I pop the hood and this guy then goes to grab a wrench and slips at the tongue by saying Thats not stripped and I asked what he said and he was hesitant to say its not stripped. And I say you just told me the screw was stripped prior to the repair and if its stripped you dont cover that and then he turned his tone again and said he must have put on a new screw for you without charging you, he should have charged you and I look at my receipt, Im glad I kept because Im pretty sure I would have never received help, so I just say okay and after he tightens the screw I leave. As I was pulling out I see their truck sitting there in the parking lot in the back, it wasnt in the shop. I get home to check the screw to see if it was new and one of the edges has rust on it. Weird, I didnt know their screws they replace (supposedly) on trucks will start to rust in a week. Must be some cheap parts.Either way, I will go out of my way to spread the word on this God awful company and I will never give them business again.I herd tons of bad things and thought it was just a fluke, nope. Its true.Over priced and terrible employees.

Great service.

I recently had my phone screen repaired. They did damage my phone during the repair, but the manager graciously took responsibility and replaced the phone with a new one. I am very thankful that they made their mistake right. I will definitely continue to take my business to them.

Friendly staff, best pricing in town and fast! Highly recommend battery joe for your phone, tablet and computer screen repair. They also carry automotive, power sport, marine and commercial batteries! Your one stop shop for all your battery needs.

They didnt have what I needed but they seemed to be very nice and tried to be helpful.

I do not recommend this store. They did not do a good job. Just a tap and my cell phone was broken the same day. and he did not cover. just money played out. Poor service.

Wifes iphone 5 was dropped in snow. I was told by another business it was not salvageable. HA HA, boy were they wrong. Found Battery Joe on a web search. I spoke to them and in less than 2 hours, my wifes phone was 100% functional. She now has all of her photos and videos. Thank you so much to Battery Joe on 82nd St. in Lubbock.

I bought an Otter Box case for my new smart phone and I absolutely love it! It works I have dropped my phone several times and have no damage to the phone. The staff was very friendly and knowledgeble.

Prices high. Refused to give me a warranty if I didnt give them my code to my phone (needed a screen replacement). Would have been ridiculous to five then access to my phone for hours. I could have proven everything worked before I gave it to them, therefore if they broke something it was their fault. Also they warned me if the back part of my phone broke while they were trying to replace front screen I would have to pay for a replacement

They stand behind their work.

Staff ×2 were very friendly and exceptionally helpful. Thats the first place I will go to next time.

Went to purchase watch battery. The guy he would have to charge me installation fee to see what type of battery i needed to purchase. Was not willing to help. Would not recommend due to very poor customer service

WORST SERVICE EVER!!! Took my phone in at 10:35am to be repaired and was told it would be done in about 2-3 hours. 3 hours went by and I called at 2:05pm. I was told the phone was not yet done. So I called again at 4:45 and was told the phone was not able to be repaired cause they ordered the wrong screen. So I went to pick up the phone from the location and my phone wouldn’t turn on again! Phone was working before I left the first time!!! DO NOT GO HERE!!

Friendly and knowledgeable

Very friendly staff, answered all questions. I had a Dewalt 18v battery rebuilt that would not hold a charge and used it for about 6 hours off and on and it was still strong. Will get another rebuilt soon! Thanks guys!!

Most of the time very good customer service

Had a battery repaired they did good and pricing was nice

The worst experience ever in my life.they dont even deserve one star

I dropped my phone off at 11am today & was told it would be ready in 90minutes.The guy insisted I give him my passcode I told him no. We turned phone back on I unlocked it so he could look at it. He handed it back & asked AGAIN for my passcode, I again told him no, he stated that it voided the warranty if I didn’t give my passcode! That is the most ridiculous thing I’ve ever heard, if you are replacing screen no need in having passcode to phone! I went back at 12:35pm & they hadn’t even started working on my phone. I literally just picked up my phone, it’s 3pm & was charged $65. I’m highly irritated because I should’ve been told there was a wait when I initially dropped there was a 3-4hr wait! No one apologized about the inconvenience! Now had I given you my passcode you’d have access to everything in my phone which would allow you to use that information anyway you chose.....passcodes aren’t necessary to fix the screen! I do not recommend Battery Joe they are understaff so If you’re in a hurry Battery Joe isn’t the place to take your phone!

Great! Got my watch going again

My power port and battery died on my iPhone and they repaired it quickly. They’re also my source for iPhone screen repair.

All sorts of batteries. Great service. Fast in and out.

Quick and easy service. Very knowledgeable staff at 82nd street location.

Great store, amazing workers and good prices !

Reasonably priced and good turnaround time for Iphone screen repair

Awesome service!

Took my Iphone 4 in to repair the cracked screen, the guys were very knowledgable and I had my phone back very quickly and it looks brand new!. Thanks guys

Will never do business here. I have not been a customer here nor will I ever be, I came in to get a phone fixed and I overheard a customer ahead of me had an issue with a screen replaced at Red Raider repair I believe, The heavy set man that was helping them literally said that place is a joke maam they messed up your phone ! I will never do business with a company that employs people like this !!! He is extremely unprofessional in the way he bashes local businesses, shame on you battery Joe for employing people like this!!

They were great

Received replacement batteries for watches at a reasonable cost

Brought my daughters phone here yesterday to fix the screen, now it doesn’t work at all.

They replaced my iPhone 6 battery and saved me hundreds of $$$, thank y’all so much!

New people in there every time I go in.

Fixed my cracked screen

Didnt have what I needed a laptop battery

Great service and fast

Great customer service

Courteous service

Great customer service

Very friendly and professional

Short staffed to handle line