We discovered our hot water heater was leaking over the weekend and called the after hour number. We received a call before 9:30am on Monday asking about our problem. Shane and Frank were at our house Tuesday morning and had a new hot water heater installed and left our garage neat and clean before 11:00am. I cannot say enough about the experience. We were treated professionally, courteously and will continue to use BTAC for any and all plumbing heating and air conditioning issues in the future. Thank you to all involved in solving our hot water heater issue. Russ and Carole Wardroup

I found that my water heater was leaking on Friday night about 7:00 pm. I called BTAC, and Jeremy, the on call plumber, called me back and headed to my house as soon as he finished the call he was on. He was so kind and professional and replaced my water heater right away, making sure I was up and running before he left. He did a great job and even cleaned up after himself. I was so grateful.

I had a wonderful experience with them! They were on time, professional and fixed my problem with my A/C quickly. I was very happy with their work!

My A/C wasnt cooling like it should and the unit wouldnt cycle. I have used BTAC for several years now and would highly recommend them They have done both A/C and Plumbing for me. David was here today and did a great job! So far, everyone that has been to my house knew what they were doing and got the job done.

Highly recommend giving them a call. They got me in right away and the tech David was very helpful. Will definitely be using them again in the future.

Good people. Very upright about making things right with no hedging or fussing.

As always, BTAC was fast & friendly! They got my AC working quickly, and were very courteous. 10/10 recommend!

Way much better then the last service that we had didnt even try to fix it and left whit then 15 min..

The hvac guy was quick and we were up and colling before the end of my shift, yay!

The BTAC men were professional & totally knew what they were doing. They were very helpful & were glad to recommend them.

I called this morning and they came right out!! Super nice and just all around a great experience!

Frank was the best plumber I’ve ever used. I will continue to use BTAC for all my needs. He fixed my water heater and I also have an air conditioner not working. So I had BTAC check my A/C Joe came out and was done in no time. BTAC got be back up and running in no time.

Jeff the customer service manager took time out to address my concerns and to make things right he understood the frustration wanted to make things right. Joe the service manager was dispatced and knew how to fix it and was just overall Amazing.

They repaired a dripping faucet inmy master bath tub.

They are fast, friendly, explained what they did and gave helpful suggestions to maintain our system.

Its a great place awesome customer service an some of the best work done

Adam is an amazing person always willing to always help ... Very sweet and helpful

John and Stone were awesome. They found and fixed the problem within minutes

Very friendly service men...Thank you!

Raul M. and his associate Cisco were called to address a drain line clog. They were very attentive and addressed all of mine and my grandmothers concerns. Additionally, we made the call and they were on their way out here within the hour. Between the customer service and ability to make repairs, we are highly satisfied. Kudos to BTAC on your company as a whole!

Very efficient and capable. They are very pro customer service. All projects were performed when scheduled and cleanup was excellent. I will use BTAC again.

Shower faucets working good. Had some faucet tubing replaced and faucet accessories also. I am pleased with Raul and Sisco. Thanks BTAC

Luis was very thorough and was very honest with what to expect in the future

Great Customer Service from start to finish. From getting pre approved by Brian which he was great and helpful in making the process smooth he took care of me throughout. Then on the day of installation showed up 20 minutes early which was a plus. The gentleman that did the installation were fantastic and knowledgeable and helpful and very friendly. Ivan, Michael, Esai, and Gabriel were great. Ivan was awesome he worked very hard and got the job done. They were all great thanks for everything! I highly recommend them!

Installation was quick and very professional. Service calls are very expensive to say the least, but always fast response for issues.

They are always fast,friendly, and reliable.

Just wow!!! I work at the hospital and they came out and did a free evaluation of my AC unit, inside and out. We had been told before by other companies that the whole unit needed replacing but a great technician from Bruce Thornton AC told us we just needed to replace the capacitor! $130 instead of 5k! So worth having them out here to take a look. The technician also rewired something in my AC unit inside (sorry I don’t know technical words for AC units lol) that makes it turn on faster (a couple seconds versus a few minutes). I was very grateful for the very professional service I received, both on the phone with the lady who I made my appointment with, and the technician who really saved me a buck! They didn’t try to up sell me on something I didn’t need, they just let me know what I needed to keep my AC running. I highly recommend using them for your AC needs especially with summer coming up!

We cannot thank Frank and his crew enough for taking care of us today. We had been without gas for 6 days waiting to have a new line installed. We talked to Frank yesterday and they were here at 8:30 this morning. They were available all day until the line was installed, City code officer was here and Atmos turned the gas back on. Then Frank made sure all was working well. We certainly will recommend BTAC to all we know! Thank you!

BTAC installed a mini split heat/ac system in my workshop. I am initially very pleased with their sales and installation, and the system they installed. The Daitec system is built in Houston so it is a made in USA product. It was expensive but should prove to be worth the price.

Confused how this company has so many stars and yet, we have had nothing issues. Salesman came out and told us how to fix our issues. Suggested some changes in duct work would improve the flow of air to far bedroom and the whole house. His words were it will feel like a meat locker. That never happened. (But come on, we live in Texas, meat locker was a little extreme and our exceptions werent that high!! We at lest wanted the house to stay at 70 unlike 75-80+.) We also knew the unit was old and we expected to replace the whole unit. He said we didnt need one and doing the duct work would be enough to improve the cold air.After the work was done, we realized NO air was flowing in one of our sons room. The room was RIGHT by the ac unit. Had to call them and wait 3 plus days, for them to attach the air duct to his room. (because they didnt do it the first time, even AFTER walking through the house to double check everything). They had to come adjust/fix things three times. They put the wrong size return, realized they needed to add another vent, and so on...Needless to say NOTHING has changed expect the $3,000ish dollars missing from our account. House was still as hot as it was before they came. To be clear, money wasnt an issue. We wanted it cool in the house.Called another a/c place to see what they would say. Wanted to know if we were expecting something impossible...or what other suggestions they had because we were getting nowhere with BTAC. The other company gave us several suggestions and change a few things and that improved the air instantly.Contacted Bruce Thornton after speaking with the other company, to let them know what was said to us, to give them the opportunity to fix mistakes, give suggestions, or anything. We expected more pride in their work. Not for them to view us complaining because we wanted a discount on the bill. Which was not the case.It makes me sad that we wasted money that changed nothing. We should have got a second opinion, or maybe done more research before we gave them the go ahead. We were disappointed they werent willing to fix mistakes and or even give more options to fix the a/c. It felt like they got their money and they were done with us. We were willing to pay for a new a/c unit, but were told we didnt need one, we needed to get the duct work changed. That is why it is even more upsetting, because we were going to give them more business, but because of this, we moved to another company.It is always good to get a second opinion. That is the lesson we learned through all this.

Louis was so helpful and got our air back up and running in no time. When I asked about a special system tune up for nurses they did that and didn’t charge me anything!!!! We will certainly call you again!!!! Thank you so much!

6/24/2020I had a sales person come out and he was friendly professional and knew what he was talking about.This company is great they were one of the only companies to come and help with a new ac.

Did a great job fixing the problem

Great work!

I contacted them first although I thought they will be calling me first since I got their services through Home Depot. Buts it’s already a few days and I haven’t heard from them. But after that everything went smooth. The company is very thorough in inspecting my AC to find out what is wrong. The person who fixed my AC was very professional, courteous and keeps you informed of what’s going on.

Prompt, clean, efficient, friendly and kept me informed on what he was doing.

BTAC has been professional, informative and has taken care of all our chiller issues. Joe and Louis are the Best!!

Thanks to Luis for prompt, courteous & kind service. He was able to quickly and efficiently identify the problem with my heater. He had the part available on site and was able to get my heater up and running again in no time! Also provided me with a good summary of the job that was completed and good recommendations to keep my heating system running better.

This company understands customer service. The technicians are professional and respectful. They are knowledgeable and willing to explain anything that may cause a concern. The response time for major work is impressive and they completed the job quickly and efficiently. I would highly BTAC for any AC or plumbing work. You may find cheaper, but I doubt you will find better, and you will not get the same peace of mind.

Johnny and the Chicago Bears fan 🙄 (not holding his taste in football teams against him) are absolutely outstanding and dedicated to their job; in addition, they are professional. Certainly the best plumbing experience I have had in years..... Thank you!SKOL VIKINGS!Eric

The guys that came Michael Z. and his partner were very professional and knowledgeable. They worked together as a team and got the job done in a timely manner. They were very respectful of my house and very neat. Thank you guys, I highly recommended you two and the company to my friends and family. Thanks again, Gutierrez Family

Carlos met with me today and resolved the issue very quickly. He showed me what was wrong and gave me some tips on what to look for for future reference. He quickly installed the part that needed to be replaced and was very personable through the entirety of the installment. Would recommend Carlos to anyone!

Started in December - Feb 17 ACTUALLY installed correct unit left parents without heat or AC at Christmas! Still not calibrated correctly. Sales Manager calls to collect payment Feb 19 still not correctly installed2/24 Installed wrong into for 2 time!!

It was late evening when Robbie arrived and he went right to work fixing the issue. He was here for about an hour and fixed the clog in the pipe and all works fine now. Robbie was professional the entire time he was here and was respectful to me and my son. I highly recommend Robbie for your plumbing problems. Thank you BTAC

We had been trying for a week to get someone out to our home, we live out in the country but no one would show up. Called BTAC this morning and Luis Leos showed up and fixed our problem. Thank you!!!!

Great experience. The technicians were awesome and prompt with their job. Very professional work crew. Reasonable rates. Would definitely recommend and use this company again.

Good work!

The two professionals who worked at our home today were most helpful, straightforwardly honest, and genuinely friendly. The final bill was exactly in line with their estimate. They worked diligently and accomplished all of the projects that we had requested done in a timely manner. They went above and beyond, as some of the repairs were more difficult than anticipated. I highly recommend this company

Called at 2pm on a Friday. David and his supervisor came out and fixed our AC within and hour. They did a great job and explained everything along the way. Thank you both!

The technician that we had on this call was great. He made sure to explain everything very well n made sure i understood all of it. He also gave us tips on how to keep up the maintenance on our equipment so that it would run properly n efficient. We use BTAC for all our service calls.

Good friendly staff as soon as you walk in and thats cause I was just putting an app.

With the joy if purchasing my first home also came with frustration when I learned my ac unit was bad. So searching for months on a good company who wasnt going to over charge me and take care of my needs, a load was taken off my shoulders when Bruce Thornton made their way out of town to my house and set me up with a remarkable deal and had all the qualities I was looking for. I would definitely be recommending them for all your ac needs.

They’re busier than a long tail cat in a rocker room as the record heat started however provided same day help call with a pleasant attitude. So the review is :Reasonable cost, time sensitive and very professional service. Mega thanks to their time management as well as great service We be Happy Clients!!!

I had just a great experience with Bruce Thornton Air Conditioning! They fixed my shower after having so many different companies come out and work on it! Very happy!!

Had a great experience with BTAC as a first time customer. We needed a leak repaired and quickly because we could not get the shutoff valve turned off so we had to turn off the main. They were able to come the same day and get us set up. Was a little surprised by the cost, but plumbing is usually not cheap.

Technicians did great job. They took the time to explain and show me every step and detail that was taking place. The service will be highly recommended . The technicians exceeded my expectations and will be requested same ones to return if ever needed.only regret is that I didnt remember their names

Our ac went out and we didn’t call until 2 in the afternoon. Joe was here a little after 7 and got us fixed up. We are very appreciative and always have had good experiences with this company!

Luis had my AC fixed and running in about 7 minutes - amazed at how quickly a tech was dispatched too after my call this morning. Huge blessing on such a hot day! He also checked on the warranty on the unit and took care of all of that for me and saved me some money there! Thanks for keeping us cool during this 100+ degree weather!

Our tech explained everything he was doing and walked us through the his trouble shooting process. He was prompt and had our ac up and running very quickly. He also double checked all the components to make sure the unit would keep running.

AC went out during the night, and we used the online messaging system at 11 PM. They fit us in the next day by sending somebody out at nearly 9 PM, when other companies had a two-day wait at least. So glad we didnt have to have another hot night of sleep. Joe looked at the unit and immediately knew what was wrong, and he had it fixed and running in less than 30 minutes. Highly recommended.

Quick service and knowledgeable techs. Oscar and Frank came out and got my plumbing problems taken care of right away. Definitely recommend!!

Water pipes in well house froze during the recent snow storm. Had BTAC install a new water heater last year and was happy with their work. So, decided to call again. Excellent service, very knowledgeable and friendly tech also. Very satisfied.

Oscar and Robbie did great work! From start to finish, they were very informative and professional. Highly recommended!

Had to call on a Saturday for after hour service. Robby with BTAC contacted us quickly and was at our home shortly there after. He was very professional and quite pleasant. He had the issue fixed within an hour of me calling. We are very pleased with the work and will definitely being using them in the future. Their after hour cost is a little higher (very little) than some other companies we called in town, but well worth it for the service you receive, the professionalism of their employees and the time you will save.

Great service? Technician was very professional and polite. Informed me of the problem, gave me a accurate estimate and did the repair in a timely manner. Highly recommend them for all services

Thanks for taking GOOD CARE of us!City of Lubbock sent us a letter requiring a sprinkler system test. We called BTAC and they scheduled their service tech, Raul Martinez, who arrived WHEN HE SAID HE WOULD and worked on the frosty morning to test the system.When he finished, he came to the door, we paid with a credit card and got our receipt by email immediately. BTAC files the paperwork - and we were all done!Thank you for making this a simple process! Great people - good service.

BTAC did an excellent for me. Frank explained what they were doing and stayed to make sure the drain was working. Great service! I would definitely use you again and really appreciated Frank.

Customer service was very fast, and low cost even when ordering parts. Techs are very nice and knowledgeable about issues. We have used them in the past and consistently get taken care of. Ranges within our budget and time frame every time!

Josh did a great job!! Was very knowledgeable and would recommend him to anyone. Will sure use Bruce Thornton again!!

Great customer service and very helpful. Would recommend anyone to use them as they responded to the call as quick as they could and the technician, David, was awesome.

Excellent service! Oscar, the technician who came to rescue our sink, was fast, courteous, and explained everything he was doing so I’d have some idea how to handle the backup in the future. 10/10, would use again!

Very courteous and professional. Kept me in the loop on every step of the process. Never had to guess where they were in their work. Great job.

Rob and Oscar did a great job replacing the water heater and leaking valves. Communication was good, they worked quickly, and cleaned up the work area. Thanks for the good service guys!

We only use Bruce Thornton because they are always fair and friendly! Love the family and crew. You guys are continuing to do a wonderful job that I’m sure Bruce would be very proud of! Thank you for making a stressful situation much better!

Service techs were very knowledgeable and did an awesome job! They were efficient and also did awesome with informing me on what was the problem and how they were going to fix it!! My family and I really appreciate your service!!!

I have used used BTAC a couple of times and have been very pleased with their services. They show you what the problem is and then explain fully how it needs to be repaired. Very professional and timely, too.

Ive had a great experience with BTAC! Randy helped guide us through the process of replacing our old air conditioning system wonderfully! Everything was explained thoroughly from the beginning, and everyone Ive dealt with has been extremely professional and helpful! Thank you!!

BTAC provides excellent service and professionalism. Oscar made sure everything was working properly and was available at a moment’s notice. Thank you for everything!

After coming home to a flooded bathroom and bedroom I didnt know what was doing on. Frank & Gerald were great! They not only fixed the immediate issue but helped us take steps to prevent any further problems with our plumbing. Will always recommend this company.

We live in Midland and getting good service at a fair rate is next to impossible. Bruce Thornton not only gave us the best deal but drove from Lubbock to provide outstanding service.The techs that came to the house were professional, explained changes they were making, answered all my questions and made sure that everything was clean and put back in its place..they even cleaned up some wiring that no longer was connected to anything in order to make the area look neater and cleaner..I would definitely recommend this company for all your needs...most importantly..they are honest and reliable.Sindy McLain, Midland

Luis was great! He took his time to thoroughly explain to me the processes and costs of what he was doing. He also politly spoke to my husband over the phone. Luis showed me the leak and suggested I get a new air conditioner. He put my name in for Tammy to call me to set me up an appt. She called with in an hour. Thanks for the awesome service Luis:)

The man who came called me first and was very courteous and professional. He did his job. Thank you!

He had an amazing attitude for coming out at such a late night. I would recommend your service because of his attitude and professionalism.

Great experience. I have worked with them on many different occasions and locations. Very respectful and knowledgeable.

Robby was out promptly after our phone call to Bruce Thornton AC. He was friendly, very informative, gave options as to how the issue could be rectified and thorough with the work he performed at our business.We have used BT for years and consider them the only plumbing, heating and cooling company in town.Thanks Team Bruce Thornton for always being there when we need you. Keep up the excellent work!!!

Thank you BTAC for taking care of our Facility! Jeremy got us back up and running in no time. Very professional, kind and we appreciate his extensive knowledge and ability to fix our issue fast. Awesome customer service! You guys are the best!!

This is the only company that you need to call!!! We experienced a water leak for the first Time in 11years in our home. One call to Bruce Thornton Air Conditioning and Robbie was on the scene with his knowledge and experience to locate where the leak originated from. Robbie and Carlos returned with all the tools and made the job look easy. They kept the house neat and clean and finished in record time. These men and this company alleviated our stress and worry. We cannot thank you enough!!!!

The staff at BTAC is exceptional! Louis and Joe came to fix my AC unit and were extremely helpful. I would highly recommend this company!

BTAC responded quickly to my call for help with my home air conditioner. The two service technicians, Jonathon and Matt, were very friendly and professional. They worked quickly to repair our system and thoroughly explained the details to me. They did a great job!

Outstanding service from Robbie and Oscar. Great work. Very courteous. Legit charges. Made a wonder experience from a bad situation. I will use BTAC every time and always Robbie and Oscar if available . Thanks

Oscar and Robbi did a great job! They were very respectful and they know what they are doing. I highly reccommend them.

Any company is only as good as their employees and this one is awesome . Robby is the technican that comes to my house. He is very respectful, friendly and knowledgeable.. He explains what he is going to do and how. He educates myself on my unit. (What to look for, what to do if this or that happens). I WOULD RECOMMEND HIM TO EVERYONE and he works at BTAC.

My experience was great, my technician was so helpful and kind! Defintley went out of his way to make sure everything was taken care of and working properly! Highly impressed!!

David was very quick in his response to the repair. He was able to fix our issue quickly and he seems very knowledgeable. We highly recommend BTAC! They have great service techs!!

David White was friendly and quickly provided whole system replace/upgrade estimates. Looking forward to using BTAC to do the job when my 38 year old system finally says “no more”.

Came out and got us hooked up with an all new unit! Got it all done in a day.. Ran into a snag and called everyone they could to get it fixed and keep us away from sweating all weekend!

Frank came out after hours and found a MESS. I had no clue how bad the leak was and was extremely worried. He put my mind and ease and made the process extremely easy.He stayed until the job was done and did great work.

Excellent customer service! The technicians that came out were friendly and honest. Price was fair! Glad we called BTAC!

The technician came out on time. He quickly identified the problem. He had the parts ready to repair without having to go off and come back. He knew what he was doing, was efficient and very professional as well as personable. I would call them again.

Had a Great experience with these guys! They are courteous, professional, and keep you informed about whats going on! They were in and out and saved me alot of money!