Is there a way to do no stars?? Please don’t go this way!!! Their customer service is terrible. They came into my house with shoes on while I had a newborn at home and stepped into our bathtub with shoes… no respect to other people’s property. when they finished the job they cracked our tile without even mentioned it and have done nothing to fixed except patch up, painting with a horrible color that does not match, so they could hide the mess made!
I would happily recommend Showercrafters. I had a 12pm appt, I got an auto text at 11:30 saying they would arrive in approx 30 minutes. At 12:02 my bell rang and the crew, CJ and Derrick arrived. So contractors actually being on time is the first gold star for me since in my experience being punctual is the exception and not the rule. They went to the bathroom prepared their drop cloths and protections and started working. If I didn’t hear the drill running at times I would never even have known they were in the house. In a couple of hours they were done and called me in to check. The work was complete, looked great and the room was as clean as it was when they arrived. It is a pleasure working with people that are courteous and professional and who take pride in their work. The finished product reflects that. 👍
Anthony and Nick were the best. Most knowledgeable in their craft. They came on time and installed my shower door with ease and professionalism. I definitely was quite amazed at their seamless and precise installation. Great job guys!!
Showercrafters was great!! Evan and Nick were prompt and efficient in fixing our shower door hinge and now our door works like new. We’re very happy with their service and would definitely recommend them.
Great staff installers did a nice clean job very knowledgeable n experienced this is my 2nd time using them this year i very much recommend them
I am writing a review before I have even had my work completed because I have been so impressed with my experience to date. Nafeesah is a TREASURE. She has been exceptional in terms of responsiveness, helpfulness, patience and understanding. I dont think I have ever had such a great service experience in the 10 years I have been in NYC. The guys who came to remove my current set up were also just wonderful - had such a great attitude and very professional. I would recommend this company in a heartbeat.
I had a very pleasant experience with the customer service. Xavier was very helpful and had patience with all of my questions. I highly recommend Showercrafters👍👍
The guys from shower characters were extremely patient and professional. I i’ll definitely look forward to working with them again.
I would recommend any other shower vendor company in Nassau. If you do a walk through at the store they will promise you a 10 day turn around. I purchased 3 shower doors for my 3 bathrooms over 5 weeks ago. They did the walk through and took the deposit. A month later, I get a text stating they are coming to install the shower doors. I took a day off only to learn they are installing a single shower door which I was charged for on top of the deposit. So, now I am out 3k out of pocket with two doors still in production. I have been calling the store for two weeks and a gentleman by the name of Xavier has simply been my punching bag. He is completely handcuffed and cant even get the service team to call me back. I have waited for two weeks and still have no answer on when I can anticipate to have this job completed. I actually would like a refund at this point as I cant imagine anyone would do a worse job of handling such a simple install! They are not competitive on pricing by any means and there are 15 retailers out there as competitors that I regret not giving an opportunity too! Avoid this location as its purely a waste of time and money. I had to pick a star I do not think they are worth that!
Anthony and Nick were courteous efficient thorough and on time. Many thanks to th and Showercrafters
Anthony is the best installer I have experienced as well as his partner Nick. They did amazing work on my shower and would recommend showercrafters to everybody !!! They truly are the best!!!
Friendly staff, great knowledgeable staff. This is my second bathroom they will be working on. Cant wait to see the finished product.
We had a wonderful experience from start to finish with Showercrafters. They quickly scheduled an appointment to come to the house to take measurements and the door was ready to install within 2 weeks. Marco was great- very professional, took his time and did a beautiful job! The price was reasonable and we were very happy with the end product. Would definitely recommend!
Excellent company and the guy Marco and his helper who came were very polite, professional and great workers. I highly recommend them. They did a great job.
I was impressed with the quality of work showercrafters produced and the level of professionalism from start to finish. Jim was a pleasure to speak to, he didnt just come to give us a quote but took a look at the bathrooms and made sure we had chosen the right shower doors to fit our personal needs. He measured right away as soon as we expressed our interest to proceed and promised someone would be here in 2 weeks to install. Marco installed our shower door for a tub and a stand-up shower. Both him and his colleague was very professional, they came an hour early which I appreciated and went straight to work. Both doors were installed to perfection in a timely manner. They cleaned up the space and gave me some good pointers on how to clean the shower doors moving forward. I would definitely recommend using showercrafters and having Marco install your shower doors. The level of customer service was superb.
Wish I could give them 10 stars! Friendly, knowledgeable, efficient staff and workers from the first assessment to the demo of the old shower doors to the final measurement to the installation. Work was completed much quicker than the 2 week window I was given. And they accommodated my office work schedule. I couldn’t be happier with my new shower doors. Thank you Showercrafters for giving me my bathroom back so quickly. Was getting tired of having to share one with hubby. 😉
They helped us out in the midst of a bathroom renovation when our shower stall was not delivered. We found them to be friendly, helpful, and professional. We recommend them.
Workers Marco and Blerim were very efficient, polite, respectful of Covid masking and distancing workers and courteous while in my home. Their attention to detail and carefulness while working in both my bathrooms did not go unnoticed.Marco took the time to answer all my questionsRegarding care of the shower doors.Thank you for providing a high standard with outstanding work ethics.I will recommend this company to my family and friends.Sincerely.Carol
Our project manager, Jim Aiosa, literally just left our home. My husband and I could not have been happier with the consulation we received. Jim is most certainly an expert at his craft. He was invested in helping us achieve the best outcome for our small bathroom project. He is a consumate professional and we are very much looking forward to working with him and ShowerCrafters as we move to the next phase of our project. Cant wait to post the pictures! I know the custom glass enclosures are going to be phenomenal!! Thank you Jim!!!
We had a great experience with ShowerCrafters. The customer service was wonderful. After experiencing a problem with the glass 4 years after installment, the company immediately addressed our concerns. Despite the warranty expiring, the doors were replaced without cost. I couldn’t be more happy. The workers were also very professional. I would highly recommend them.
Marco and Derek did an amazing job installing our shower door! It looks beautiful. Highly recommend Shower Crafters!
Showercrafters is a great place to get your custom doors from. The staff is knowledgeable and courteous and there are plenty of selections and great prices. Marco installed our doors and they came out beautiful. I highly recommend this company.
The installer of my Showcrafters bathroom shower glass did a terrific job. He was professional and very meticulous with the work he did. I recommend this company to my friends and to those people who are looking for a responsible company in installing bathroom glass.
The frameless doors were meticulously planned by a draftsman before they were fabricated. The fabrication was swift. The installation was seamless. All in all this was an outstanding experience. This is a very high quality product that was installed perfectly. I highly recommend Showercrafters.
Great installation of tub shower door. Wife loves it. Marco excellent. Recommend their work to anyone
My two installers did a superb job. They arrived as scheduled. Completed the job in the time estimate given. Cleaned up before they left and the installation looks great. I would highly recommend this company and this installation crew.
Marco did a great job . They were no time and quickly installed the shower does . So far, it look awesome . Thanks Showercrafters !
Good service great qualityAll friendly and professional staff from beginning to end.Great work guys
Great experience with the company from start to finish. From the showroom and seeing options to the measurement in preparation for install. Marco was our installer and was particularly great - courteous, accommodating, and most importantly did a great job on our master bath. Highly recommend Showercrafters.
Marco was professional, friendly and did a great job installing our shower door! Everyone we dealt with was great and the finished product is beautiful. Highly recommend!
I’m very pleased with my new shower door, the crew arrived on time and were very friendly. Overall a good experience, they were meticulous and protected my floors! I highly recommend this company.
Very professional crew. Jim measured and had my contractor fix tiles improperly laid. Installed by two great guys who took great care with newly polished floors. My doors look beautiful. Highly recommend if you want a job well done.
Excellent service and work by Marcos . Thank you so much !! Mercedes
The owner helped as soon as we entered the store, I had problems because my shower was to large! He gave me the perfect idea and it is going to work out smoothly and cost efficiently.
I found this store on line and went there looking for a part to a shower door. The staff there was ambiable and extremely helpful. I could not ask for more then they were more than willing to provide.
Excellent workmanship clean and fast.Would definitely recommend.Workers were very professional.
Wow! Amazing job by ShowerCrafters! Arrived on time, install was swift, the guys were pleasant and no mess!Definitely recommend!
Very happy with Anthony and devonte work, very professional and happy with their job well done
Excellent service. Installers were very professional, efficient and customer focused.
From beginning to the end of the job all was done with professionalism and pride in the work done. I will definitely recommend them to anyone.
I needed a replacement roller for my bathtub sliding door, Bill was super helpful and gave it to me free of charge.The showroom is beautiful!!Thank you for your service!
They came on time and advised me of what they were doing every step of the way. My bathroom looks great. Thank you Showercrafters!!!!
I was impressed with the efficiency of all the staff at Showercrafters, from the office and customer service department, Jim with his meticulous measurements and Marcos and assistant with their fantastic installation. I am very pleased with my new shower enclosure and highly recommend their services.
Thank you Marcos and his partner for adding the final touch to my new Bathroom.Shower door came out Beautiful
DO NOT DO BUSINESS with this company. They installed a shower door that supposedly needs adjusting (a second time) and we cannot them to resolve this issue despite numerous attempts to get in contact with them. For over a month, we have left voicemail and text on both the office and owners cell phone. We received 1 response and then he went dark again, which was over 2 weeks ago. I am now contacting the Better Business Bureau to file a complaint. See pics below of both the door and our conversation - Hopefully this saves somebody the trouble of waiting $2000 like we did
From the beginning measurements with Jim as well as knowledge he provided us to help us make a great decision on our shower door, to the outstanding customer service, professionalism & amazing installation job both Will & Davonte provided, we couldn’t be happier! They we neat & didn’t leave a mess which is always a plus and very much appreciated....100% recommend!
Great selection and hard workers that get it done right the first time.What puts ShowerCrafters above the rest is their customer service. They were very patient and easy to talk to.Will definitely be back for all my bathroom projects.
Excellent work.Jim measured everything up perfectly and prepped the shower for installers.Installers came with all the needed tools and enough drop cloth to cover the floor. cleaned walls,floor and vacuumed all the dust before leaving. I will definitely be recommending them to friends and family.Thank u Jim and Jay
My installer Devonte was very professional and on time. The install was neat and finished before the expected time of completion. Would definitely recommend ShowerCrafters to others. Devonte did a wonderful job.
Willam was Fabulous!! He called to inform me of his arrival time and when he got here got right to work. Not only did he get the job done in less than 2 hours but left my bathroom spotless after he was done with the installation. BRAVO!!! Thanks for a job well done.
Very pleasant experience and very knowledgeable about their product workmanship is excellent
Marcos was very pleasant and professional. Everything was installed just as I expected. We are very happy with the service.
Jay really did a great job at installing my shower door. Because of him, I am very satisfied with how my bathroom looks. Jay and his partner were both very pleasant and well organized. I would definitely recommend this company. Thank you for the great experience!
Tech was awesome. Called me when he was on his way, outside my house and when he was done. Courteous and professional. Told me every step he took to correct issue. It was nice to know that when a company sets a time, they come at that time. Not a 9-12 or 1-5 maybe show and tie up your day. Good job!!
My experience was excellent. The workers who came were polite and knowledgeable.All three times William was one of the workets who came. He was AMAZING. I wish every repair person had his manners and his follow through.My doors were repaired and are good as new.
The Showercrafters installers were professional and very proficient in the installation of my shower enclosure.Will provided me with precautionary measures for maintaining the enclosure. They were also very polite.
This company helped me during a pandemic when the basement bathroom needed a shower door! I am so thankful. Jim measured and Jay installed. My bathroom is pretty small, but their expertise with shower doors makes my bathroom look amazing.
Marco was pleasant to work with and was very professional. The installation looks great!
The two guys that came to do the install were great. Called before arriving and were done in less than 2 hours.
Jay was extremely professional and courteous. He answered all of our questions and was very knowledgeable. Neat and organized, Jay’s work shows in his work ethic and pride demonstrated in his install of our shower glass doors. I’d recommend Jay any day of the week!!
I received a phone call prior to the arrival of the Showercrafters technicians. They were very professional and practiced social distancing and wore their masks. They kept the space clean while performing the install of my shower door and got the job done quickly and effectively.Ive used showercrafters for all of my bathrooms and they are the best in the business.
They were on time and professional. Would definitely recommend.
Quality glass shower doors and great pricing. Very professional staff with expert installers. Highly recommend to all! Shout out to Bill and Asha, who were a pleasure to deal with.
What a delightful young man! They installed our shower doors without a hitch. They look beautiful! I’ve recommended this company to my friends and family and I’ve told them that they’re pricing and service is outstanding!
Marco did an excellent job on our shower door installation.
Jay +1 came out and did a great job installing our shower door. He took the time to explain the procedure, things to note and recommendations for upkeep. The door looks awesome! Thanks Jay
Took the extra time to make sure they got it right! Great work.
I highly recommend Showercrafters. Everything was done in excellence and in the timeframe they told us it would happen. At every point of contact the service was top notch- from friendly, knowledgeable salespersons, to the person that came to our home to take the measurements (he went above and beyond), to the guys who came out to do the installation. Everyone was amazing. Our shower door is beautiful and the icing on the cake to our bathroom renovation. And the best part, the price was much less than we anticipated!! Our shower is wider than the standard door and so we were told by others that it would be very, very pricey. Showercrafters price was right where we needed it to be.Thank you Showercrafters! You will certainly have our business when we renovate our basement bathroom.
My wife and I visited the ShowerCrafter showroom with hopes of getting an idea what our ideal shower door might cost. Not only did Bill (I believe that is his name) answer all of our questions, but he presented us with options that we hadn’t even considered. When we called back several months later, they delivered on what he said their process was and what they would do. In that was, we were treated to a experience that exceeded our expectations.The scheduling staff were always very courteous and accommodating, the person who came out to measure was very knowledgeable and presented us with multiple options and the installers were A1. Needless to say, we will certainly recommend them to family and friends.
Used shower crafters for years and will do for years to come. Staff was always great and owner went above and beyond. He even came and measured everything for me, installers were on time and did an amazing job. Reviews simply cannot beat pure and outstanding craftsman ship.
Excellent from start to finish! Workers were courteous and knowledgeable. I am very pleased with my custom shower door.
Great job, love the shower door.
Jay and his assistant were a pleasure to work with. Very professional and on point. Showed up when they were supposed to, cleaned up after themselves and absolutely made sure I was happy before they left. I would recommend them to everyone. Thanks again
Really great experience, from calling to set up an estimate, to the installation process. Jim, Jay, Asha and were very easy to deal with, incredibly professional. We are thrilled with our finished shower door, looks exactly like we had envisioned. Would definitely recommend Showercrafters.
I recently had my tub and shower enclosure done by shower crafters. I was extremely pleased. It was a quick process and the glass doors are beautiful. Highly recommend this company plan on doing my second bathroom soon.
Installation went great... i thought it was going to be impossible because of my hump in my wall, my wall was not straight from top to bottom but shower crafters were able to fabricate a glass to fit perfectly. Thank you!
Amazing customer service and great professionalism. Shower doors were installed in a timely fashioned manner and the customer service from the installer, Jay, was highly appreciated by my family. Would recommend shower crafters to anyone.
Job was done perfectly. Staff was courteous setting everything up. Installers were prompt, very careful, quiet, and my shower doors are flawless.
The technician Jay was very professional and knew what needed to be done immediately upon assessment of the shower door. Showercrafters is a pleasure to deal with from the front office to the techs. Professional and courteous all around. Highly recommend them for any shower door need.
Every interaction with Showercrafters was delightful, from the measuring of the space, to the ordering, to the scheduling of the installation, to the installation itself and to the product itself. Each person we dealt with could not have been more professional and attentive! I would recommend Showercrafters to anyone!
I needed a part for a shower enclosure that we have had for decades. Showercrafters not only had the part, but they were polite and efficient and courteous. They were terrific.
Great products! Great prices! Great service! Great follow up!
Friendly and professional. Would highly recommend.
Employees always very professional. Easy to contact and ALWAYS accommodating. Would certainly recommend SHOWERCRAFTERS to friends and family.
Awesome job! Shower doors look great!
I had a painless experience from start to finish. The sales person was patient and answered my millions of questions. I was told it would take about 2 weeks and I was installed in 10 days. The installation crew was courteous and made sure they cleaned up everything before they left. Definitely recommending.
My shower doors look great. Measured and installed in just over a week. Earlier than quoted. Thank you
The serviceman,Jay, who came to make an adjustment on my shower door was very thorough and pleasant. They are very accommodating
Jay did a wonderful job. The shower doors great looking.He was meticulous and very professional.
I recently had a service call to my home and was very pleased with the service. The technician was knowledgeable and professional . The office staff was also helpful in resolving my issue. I would recommend this company.Thank you Shower CraftersEd Doran
Extremely expensive...had 2 hinges installed on their broken shower door...they charges $624!!!
Bill is extremely knowledgeable and passionate about what he does. I would recommend Showercrafters to anyone looking for a new shower installation!
A FRAUD and a CROOK, STAY AWAY!!!A sheisty business. Everything that came out of Bills (the owner) mouth was a sales pitch, but thats it!Its been over 2 years, since the original purchase.His son was the salesman at the time, sold me the doors I wanted, ordered a completely wrong door. They came to measure the first before the install, said the walls were great, perfect for the install.Came installed the wrong door, leaked from the moment of the install. Then still wanted to be paid. Bill steps in with his sales BS (great talker), how they stand behind their products and work. Then asks for sympathy for his young college student son trying to make a living made mistake story. Offers me to order me the correct door if I want, or leave that door without asking for the balance of the money. I wanted the original door. He starts with the barking that then Id have to order new glass and they dont make that special glass anymore. Im more inclined to believe he stopped paying his suppliers, and cant get anymore product.I gave in, saying as long as they get this door to stop leaking all over the bathroom floor, I would let it go. They mustve been back at least 4 times to try to stop it from leaking. Then he started blaming the walls being too level and plumb, saying that its not giving proper drainage. Finally, they hire some new kid with a brain for problem solving, and he corrects the problem some how. I make sure to tell him to instruct the other technicians, including Bill the owner, of the solution. I think Bill beats the employees out of money because you never see them again, always someone newThis lasts about 6 months, and the door starts leaking again. I call the shop and the kid hasnt been there again, and Bills refusing to fix the problem, until I pay him for the door that I never received.I think its time to get Nassau County Consumer Affairs involved!STAY AWAY!!
Customer service was excellent!! Thank you to Jay and his crew for the attention to detail.
What I love about this company:The owner came and gave a free estimate. His years of experience showed when he took a look at my tiny basement bathroom. We had many obstacles to overcome in this small space. He offered plenty of advice about the design of our space.Maritza in customer service followed up with me throughout the process.Wendy in production scheduled and confirmed my installation appointment.The workers who installed the doors called to tell me they were running a little behind schedule. This showed me they were being considerate of my time. When they arrived, only 45 minutes behind schedule, they were friendly, knowledgeable and neat in my bathroom.The doors look great and the layout makes the best use of my space. I would highly recommend this company for anyone with space challenges.
Jake was greatVery nice and very smart would not stop until heSucceeded in fixing my bathroom door
We have used Showercrafters for years and I have recommended them many time over the years. Always happy quick install and alway very professional.
Excellent job- clean, neat and polite