I got rear ended and needed some work done. I rarely write reviews but everyone here was so kind and helped me through the whole process. They very clearly explained what I had to do in terms of insurance and car rental. Their work was amazing, my car came back way cleaner than I though it could ever be. When some insurance stuff got weird they took it upon themselves to really help me and get in touch with the right people to resolve it on the spot. You can really tell they care and they made me really comfortable in the whole process which I was new to. Will not be going anywhere else for any car issues and I will tell everyone I know that if they have car troubles this is the place to go.

They went over and beyond, from office to body shop nothing but great work, customer experience and out come of work is spectacular! I brought my truck to the shop since it was rear-ended on our last storm. They said no problem and they meant it, then I said hey could you fix the ding on my side door - within minutes received a very reasonable quote - perfect that was done too - hassle free. They were done fast and I couldnt pick it up until the following Monday - their response.. no problem.. When I went to pick up my truck - it was in a safe location, WAIT there is more - CLEANED inside - but I mean CLEANED!!!.. They even fixed one of my eyelashes (yup, exactly what you read, my eyelashes) that was falling off. I left their lot knowing that they not only respect me as a customer but my property as well. Thank you guys - ready for my next truck?

Great quality of work and knowledge here. Was referred by my primary mechanic to have one of my external mirrors replaced. Dave knew exactly what I needed and the whole thing was done as good as new in less than 24 hours and for only 30 minutes of down time once the part came in.

With a not so wonderful experience of my car being hit in a parking lot and the person taking off my faith was renewed once my work was done through Saugus Auto Craft! The condition of my car inside and it was better than at drop off! Worth the time and money! Every employee that I had the pleasure of speaking with was polite, honest, and informative! Great place to have body work and paint done on your vehicle!

I always take my cars their. They are fast and the best great work

Friendly, professional and reasonable Prices.Done an excellent job wouldnt bring any of my others vehicles if work needed to be done no where else.Thanks guys

Beautiful work. What good is a paint job if you can see that it was repaired? Not good enough. This shop produces new car showroom quality output!

I can’t say enough good things about this place. I was rear ended and selected them to repair my brand new car. From the moment I called them I knew I selected the right place. The woman on the phone was SO friendly and helpful. When I had additional questions, she set me up with Dave, who was also extremely helpful through the process.Saugus Auto Craft was very thorough and did a fantastic job fixing my car. They also washed it and I think they even detailed the inside (maybe not a full detail, but I didn’t bring it in that clean!). I would go back for any work if needed and I would highly recommend. The whole process was seamless and I knew my car was in good hands.

This is by far the most professional body shop I have ever dealt with. I came in looking for someone to install a couple of side emblems on my vehicle. The shop manager Dave came out to help and took it upon himself to complete the job in a timely and professional manner which he did all free of charge. The staff are very friendly and welcoming and I couldnt be happier with the final result. Ill make sure I refer all my friends and family to Saugus Auto-Craft. Thanks Dave!

They did a fast and efficient job on my car

I had a very good experience at Saugus Auto-Craft. Dropping off and picking up my car was easy. They were very thorough with the repair work that they did. They even went back to my insurance company for me, after the company underestimated the repair costs. I did not have to do anything else. Saugus Auto-Craft even did a minor repair for me on this last job. That repair was done at no extra charge!! I am going to come back, the next time I need body work done on my car. I am going to recommend that my family and friends use Saugus Auto-Craft too!

Thank you Saugus Auto Craft for the outstanding job!! I am very happy for all your hard work and dedication . From the initial phone call to the finishing touch you guys were amazing!!! Thank you again....I highly recommend you give them shot. You will not be disappointed. Thank you!!

Great place would highly recommend car was gone for about a weeks tops and came out awesome great people as well👍👍👍

Great place, friendly staff, very efficient. They did such a good job on my car. Coordinated with my insurance and made the entire process so easy. Would definitely recommend.

Friendly and professional. My car left their shop looking brand new!

Highly Recommended, Highly Satisfied!Saugus Auto-Craft Inc. Made my car look brand new and did it in a great timely fashion.

Great place, awesome work, great customer relation. Get the best.

Dave Ellis and the guys do such a fantastic job! Some confusion along the way but this is my second time working with them and they never disappoint with the work they do. Thank you guys for always taking care of me and my cars!

Good people would highly recommend coming over here!

Truly amazing customer service, professionalism, and friendly staff. I recommend Saugus Auto Craft 100%!

The best! I moved here a few months ago by myself and they always take care of me. Super honest and I trust their work.

These folks represent the highest level of customer service, craftsmanship and integrity. Ive never been so pleased and impressed with something autobody related in my entire life. When I began the journey that was my first insurance claim ever: things were not going as swimmingly as I had hoped. Saugus Auto Craft outshined my super negative experience with my insurance company and gave me the positive ending I was looking for in the first place. My 10 year old gal has had a face life and she looks beautiful and brand new. Im so happy that I could cry. Thank you guys so much!

Recently had my Mercedes E550 repaired at Saugus Auto Craft and as usual it was perfect. Highly recommend!

Very professional excellent work always looking out for whats best for there customers!!!!

Our insurance recomended this shop after our accident and boy was that a mistake . Leonard is extremley unproffesional and has a poor attitude. He doesnt like to be questioned when we brought the car back after things were off he cursed at my husband infront of my 4 and 12 year old. [I found out bcuz my 4 year old told me he cursed at daddy] !!! And Im more than positive they still have our spare key which they claim they do not. Very very disappointing i highly recommend choosing another shop. LEONARD AS A SHOP OWNER YOU SHOULD HAVE BETTER CUSTOMER SERVICE BECAUSE CUSTOMERS ARE THE REASON YOU STAY IN BUSINESS!

Very professional & quick, had my daughters car in & out under the time quoted, came out looking brand new after she had a fender bender. Recommend them highly!!!

Awesome job, thanks to the great professional staff, my car looks perfect again!

Excellent repairs. Fast, friendly.

Good people good price

Needed their services twice now, and they did an excellent job repairing my car.

Excellent service ...

Excellent service, quality and good price. I recommend it 100%.Excellent service, quality and good price. I recommend it 100%