Craig was incredible! What a guy! The process was simple & straightforward from start to finish. I cannot say enough about the quality of customer service my family & I received while purchasing a car. Craig went above & beyond to make us feel welcome! We now have 2 Mercedes vehicles in the family & will continue to come back here, with no hesitation, for service & new vehicles whenever we need them! Thank you for such a wonderful experience!

I had the most wonderful car buying experience at this dealership. Starting from the moment I walked in, I felt valued and heard. From the start, Chea shared details about the car and listened as I described what I wanted and needed. At no point did I feel pressured to buy a car or add on a ton of features. Gil helped me finalized the paperwork and I left with the biggest smile. I highly recommend coming to this dealership to purchase your future vehicle.

Service advisor Stephen Lopes took great care to cover all my needsVehicle was ready to go in a very short time.In addition to the maintenance provided,the vehicle was returned spotless both inside & out. Thanks Stephen

This was the second time I had my car serviced at Flagship, and I will continue to bring my car there because the service is truly great. I had a less than stellar experience at a different dealership prior to coming here. Stephen, my service advisor, was excellent. The scheduled service, inspection sticker, and a window button replacement were completed within one day even though a part had to be ordered. The cost of the service seemed quite reasonable. My car looked great when it was done as well. I love that they wash and vacuum your car while it is there. I also appreciate the option of having loaner car.

Steve (salesman at Commercial Van Store) was super helpful in picking my car. I had a small issue with it within the first couple months and they took care of the problem with no question. I am very happy with my experience.

The entire work crew at flagship Motorcars of Lynnfield is nothing short of AMAZING. Especially Renan who works in the service department section and Dave Barbosa who works in sales. They both always take very good care of me. I will continue to be a customer of this great establishment!

As always the experience at Flagship in Lynnfield is top notch. They are knowledgeable/ professional and provide the best Quality service with a pleasant atmosphere and demeanor. . I’ve been a costumer for many years and I always recommend . On a special note two thumbs up to Nathan in service who I’ve had the pleasure of dealing with exclusively for many years

Can’t even begin to tell you about my service from sales to service with Filipe and Marc . Extraordinary service from start to finish with these guys . You won’t be disappointed with your sales and service experience .

Stephen is extremely helpful. Anytime I have had an issue with my vehicle Stephen assures that my vehicle is inspected and any issue is corrected within a reasonable timeline. I would recommend Stephen 10/10. He has made my experience at flagship motors in Lynnfield a pleasant one . I have been to a few dealerships throughout my time and this dealership feels like home .

Friendly and courteous staff. Renan was very helpful and in good spirits during a wet and cold Monday morning.

The guys at the service shop are knowledgeable and very professional. Nathan and the other guys give amazing service. Keep going back because of the service...its tough finding a good shop that does the job right AND values you as a customer. Stephen is great too. Keep it up guys! 👍👍☺

Renna and Renan are a powerful Duo for Flagship Motors. Today I worked with Renna who is so professional and calm which is just what’s needed when one is anxious and cranky about needing service for car repairs. Her experience and knowledge is just very comforting. She handles all that is thrown at her with efficiency and a smile.

Nathan took care of me from start to finish. He checked on me mid-point during the service to see if I had enough to keep me occupied! Though I had not planned to, I decided to take a courtesy car for a couple of hours to grab lunch and go for a spin in a newer model. It was the perfect excursion. Thanks for the suggestion, Nathan.

Stopped in unannounced with a tire pressure warning on the dashboard. They took me immediately, fixed the nail hole and had me on my way. Excellent service from Renan and Guy.

Chris and the crew are top notch. They make it easy for contractors on the run to get their vehicles serviced quickly. That means a lot because time is money.

Professional, thorough and courteous. I could not ask for better service.BC

Stephen was great and helpful. I didnt have to wait for a long to get my service. all other staffs were so kind and nice too! It was great experience for my car service. I will definitely come back for next service.

I was very impressed by the help supplied by Mercedes-Benz of Lynnfield. I drive a 2016 Smartcar and it’s not easy getting knowledgeable support, since dealerships closer to home don’t service this car, since it’s no longer sold in the US. The Lynnfield staff were gracious and helpful. They have a loyal fan in me!

The service team is thorough and professional. I would definitely recommend.

Thank you so much for the service, very professional. Great experience.

Nathan has been the best service rep I have ever dealt with. I originally met him in Cambridge at Herb Chambers. Imagine my surprise that he moved to lynnfield and when I was buying my vehicle and saw he was there that cinched the deal. Always prompt appointments and smooth visits. He has even helped me when I was out of state and had a problem. I would give him 20 stars if I could.

As always, highly personalized and efficient service. Nathan was the easiest person to work with and takes great pains to communicate any different issues that are discovered during routine work. Trustworthy and professional- a model for service dealers everywhere.Andrew St Pierre, Hamilton, MA

Arthur gave me an amazing deal on my trade in and was incredibly helpful and easy to work with. The whole process for trading in my car, buying another one, and driving off the lot took less than 24 hours. All of my questions were answered and Arthur wasn’t pushy at all, which is rare in used car sales.

I serviced my car today. Stephen is the best!!! Very knowledgeable, polite and accommodating!!! The BEST service Hands Down! Thank you so much.

Renan is always professional and knowledgeable. Couldnt ask for a better rep.

Awesome! Perfect! Wonderful! Stress-free!What more can I say?! Our salesman, Craig, worked his butt off for us. I honestly think that he should be issued some rollerblades for all of the running around that he did to accommodate us!If you want a Mercedes, go to Craig! Heck, if Craig goes to a car dealer that only sells AMC Pacers, buy a Pacer!!!! I’ve purchased many vehicles in my days and this was the best deal that I’ve ever experienced due to Craig! This may be hard to believe but, here it goes, we trusted him! I know, right? A car dealer that you trust! Wow!!!!

Flagship Motorcars service department has always been excellent. Service advisor Renan Marchet has always been professional, informative, and exceptional in every aspect of his customer service. I never hesitate to bring our Mercedes-Benz cars there for the professional service that they provide. Our Mercedes-Benz cars are always serviced perfectly and continue to run beautifully thanks to Flagship Motorcars excellent service.

Nathan is super attentive, responsive and great to deal with! Service is always great here! My car has and always will be serviced at Flagship

Flagship is the very best. I’ve been a customer for 17 years. Everyone at Flagship are professionals who are kind and understanding of each customer issue. They work with you and offer prompt professional service. Having the car washed upon work completion is a classy touch! Stephen Lopes is a gem who makes everything RIGHT!

Always a great experience dealing with Flagship. Clear communication and assessment of options with repairs. Renan is always a pleasure to work with!

Amazing experience ! Julia P went out of her way to make sure everything went smoothly . Will sparks did a great job showing me how to use everything. I amVery satisfied .

Rennna is the best! She takes good care of me every time I come in the process is nice easy and fast I’m usually in and out. Thank you!

As always quick to drop off, get loaner and be on my way. Nathan keeps us up to date on status. Always great service.

Stephen Lopez was SUPERB! Easy to work with and very accommodating and professional. Highly recommend and Mercedes should be very lucky to have him. Thank you Stephen!

Would highly recommend. Price was outstanding and everyone was very patient. I got all the answers I needed! Thanks Renan!

Thank you Flagship Motocars of Lynnfield for your excellent service! The service dept is absolutely helpful, fast, knowledgeable and always have satisfying answers to my questions. You deserve the 5 star!

I always get great service at Flagship Motocars and recommend them to anyone looking for MB service. My car required a B maintenance service.. Nathan, who managed everything, was very professional, friendly, courteous and efficient. On his own initiative he arranged for a courtesy vehicle for me to use while the car was being serviced. There were a couple of dings on the car and they took care of them such that I could see no evidence that they had been there, even knowing where they were. And the car runs great! Outstanding job by all involved!

My Mercedes E450 had a flat tire on the way to Boston from Maine. I stopped at Flagship Motors and they took great care of us. They even checked to see if we had tire coverage, and unknown to us we did. They replaced the run flat tire AND washed our car at no charge. Brennan, our service rep was AWESOME! When I replace this car I am going to Flagship Motors. Cant recommend them enough. They even offered me a loaner so my wife could make her Drs appointment at Brigham and Womens.Thank you Flagship Motors for outstanding service.

Renan is very helpful making sure my car service run fast and smooth, has been my advisor he does a great job

The experience was amazing first class all the way from the moment I pulled in Angela the courtesy car handler helped me out gave me an suv because I had my daughter saw that I had to change out car seats then I walked in sat with Nathan who helped me out tremendously got me in and out got my car into the shop performed service B called me a couple hours later told me my car was ready it was all set picked it up it washed and ready to go even gave me a $75 dollar coupon

It was seamless. I called and set an appointment to go see the car I was interested in. My sales agent was Sean; he gave me the keys and let me take the car for a spin. Once I came back, we chatted about the best possible deal for me without pressure. The whole experience has been excellent.

I’ve been going to this dealer for many years, to the point where I feel like at home when I’m there. Renan is awesome at making things happen and dealing with people.

I have known Stephen from the past, and he is a valuable asset to the dealership. I had an amazing and satisfying car-servicing experience with him. Knowing that he is now a part of the flagship dealership, I will most definitely come back to him always.

Karl helped me with my purchase, very helpful, professional and delivered on his promise. Darnell was also great and extremely helpful, made the financing portion very simple to understand! I would definitely recommend!

Alfred is great. Takes care of everything I need, had some tire issues had it done asap!

Great service! Im almost never a fan of going to the dealer but Ill be going back to Flagship. From the time that Pratik checked me in and Stephen went over the paperwork, it felt like it was all about me! The one year service appt was over and done in a couple of hours. Like I said, Ill be back!.

The service at Flagship Motocars of Lynfield and my advisor Nathan have always been exceptional. They keep my Benz humming and in excellent shape.

Renan and Mike make every service visit to Flagship a delight. So easy to schedule, get in, get out and they always find ways to save me money and only service what is needed.

I live in downtown Boston but I happily drive to Lynnfield just because I know they will make us feel special.Going to a place that you will have peace of mind because their service is impeccable is absolutely priceless.Keep up the great work guys thank you.

Fantastic service department. Renna is great partner in addressing questions and getting things done efficiently.

Nathan was fantastic and gave us great service and helped us with other issues not under our warranty. Friendly, reasonable and customer-committed. Will use him for all my family’s servicing needs at Flagship!

Very satisfied with the service at Flagship. Everyone was friendly, courteous and helpful. I love the text messaging aspect of being able to know when vehicle is done and paying also.Since purchasing my Benz a year ago I have all positive things to say about Flagship of Lynnfield!!!!

Mike Daly was beyond amazing. No pressure and very knowledgeable. He actually made car buying fun.

Stephen at Flagship made the service experience as smooth as possible. He was straight forward and professional throughout the process. I would 100% recommend going into Flagship for your service.

One of the best experiences I have ever had any time I bring my car into Flagship Motors for service. Stephan Lopes is one of the best service advisors I have ever worked with. Thanks Stephen for all you do !!!!

Stephen was amazing and kept me informed by phone or a quick text, which was extremely helpful! He made my service experience flawless and easy. Thank you!!

Mike Daly was excellent to work with. He didnt rush us through the process at all and really listened to what we were looking for, showing us several options that he had on site. He made us feel comfortable and that helped us to make our decision. We really appreciated all his efforts!

Renan was very knowledgeable, professional, transparent, responsive and patient. I brought my MB GLE in for B service and was provided a loaner so that I was able to still get to work. Renan provided me an estimate for service along with his recommendation w/explanation for a brake flush, which I decided to do. He respected my request to be contacted if anything of significance came up during the service and text me early enough in the day so that I had the option to have additional recommended repair performed. He also emailed me an auto status report and upon request he immediately broke out the labor and parts costs. He answered any questions I had and took the time to walk me to my vehicle so I could better understand the recommended repair (why recommended and level of urgency). I appreciated that he did not talk down to me and was never pushy. Renan is an effective communicator and I will be requesting to work with him for future services at this location.

Great experience buying a beautiful car at Flagship! Got great instruction on all the technical details as well. Better than I have with my cars purchased from other places in the past.

I will never hesitate to call this dealership for service for my MB! Steve Lopes was gracious and patient with concerns. I’m so appreciative.

My service coordinator was excellent. The wait time was a little long (was there from 8-10:30 for routine service). Appreciate the car wash too!

Phil, was wonderful to work with very attentive and very straightforward. He is and will be my go to for all future purchases

Great personalized service, very friendly and courteous. Very detailed describing the services received. Fast service!

Stephen was very informative during the entire process that my car was being serviced. Any new updates, he would keep me in the loop. Also, very kind and receptive and answered any questions that I had. Highly recommend!

Great, fast, efficient service. Easy appointments very accommodating

I have been searching for a decent, used, well taken care of Merc-Benz E550 for over a year. Finally found one at Flagship Motorcars of Lynnfield and inquired. Within days, I am now the owner of a majestic 2014 E550! Mind you, I live in a state outside of Mass., but Karl B. made the process absolutely stress free and enjoyable! Thank you to Karl and everyone at FM of Lynnfield!Marc C.

Horrible service. I purchased full 5 year protection for my car. brought it in for service with multiple nails in 2 of my tires. They kept the car for 52 hours and in the end had only patched the holes instead of changing out my tires. I ended up having them switch out all tires for new ones and paid for them out of pocket. not wasting time and effort on them anymore.

I can count on Renna at Flagship Motors customer service department to always take care of me. She is so professional and easy to work with and goes way out of her way “the extra mile” to make sure that I’m happy. Good job, Renna!

Always polite and eager to.help you with amy issue pertaining to my wife & I 2019 Mercedes-Benz.300E.

Dumitru did the best he can to get me in a car I Highly recommend going to him he’s the best thank you

Flagship Motorcade of Lynnfield is the best service center I have been to in my 25 years of owning Mercedes-Benz. Nathan and the service department team went above and beyond to take care of issues from another Mercedes-Benz location. I will now only purchase and service our vehicles at Flagship Motorcars of Lynnfield, best service center I have ever been to, professional and honest.

Nathan was excellent in getting work done on my car in a very timely matter.

I did have a good receive at first but took that down as soon as it hit four weeks since buying my car and still haven’t been able to pick it up. I was told it’d be a couple weeks. It’s been four now and instead of sending a runner down to do all the paperwork in one day, they mailed it making me the customer wait weeks and still haven’t gotten my car. I have now had to pay another month of insurance on my current car while also paying on the new cars insurance. I’m incredibly disappointed in the service and would never recommend this dealership to anyone.

After over a week and a half of legitimate bs from literally everyone I had dealt with when Chris the service rep got involved that’s when stuff started going correctly.The service advisor Chris is the only reason for my 5-Star review. Thank you man.

Overall my experience at Flagship was great. About 30 minutes longer than scheduled which isn’t bad considering everyone is coming out of “hiding” so to speak. Renna was super welcoming and friendly. And the advice I was given and service I got done were top notch. It’s unfortunate that, in spite of a sign stating masks are mandatory, there was a man allowed to hang out inside without a mask for hours on end. And he spoke to multiple masked staff while there. Not a good look but I can’t complain about the hospitality or service.

I brought my 2014 Mercedes E350 to Flagship for a recall on the Takata airbags. The greeter was professional and courteous and the service representative, Renan, was very knowledgeable and also courteous and professional. I was given an estimate of how long the recall repair would take and it was actually completed a half hour earlier than the estimate. The vehicle was vacuumed when I received it back (because of the rainy weather it precluded it from being washed). This visit to Flagship was a pleasant one.

I cannot say enough good things about this dealership. Renan, my service advisor is extremely helpful and made all of my interaction s so easy and hassle free. My experiences overall have been the best I have ever had at any auto dealership. Everyone I have encountered from purchase to orientation to service has been great.

Stephen Lopes in service was very helpful and professional, and the rest of the people who work in service too. They were very polite and serviceable.

For someone who doesn’t go to a dealership for service, unless I have, Stephen is a breath of fresh air. He’s knowledgeable, consultative, and very professional. The service here is top notch. You paid for a quality vehicle, pay for quality service. Thank you!

This is the 2nd car I have bought with Julia and the 6th from Herb Chambers. Julia is extremely knowledgeable, listens to my needs and found me the right car at a very good price.

Top notch service department. They go the extra mile. This is what keeps us in the Mercedes family.

Good experience throughout the purchase process and the service department has been great whenever any issue arises. Routine service has been handled efficiently. My most recent service advisor has been Nathan Haugh and he gets the job done in an efficient and courteous manner.

As always dealing with the service at Flagship Motorcars its a pleasure. Everyone there was professional and polite. I enjoy my interactions with the service staff

Renan is by far the best service representative for Flagship Motors. He goes above and beyond the standards in service and delivers with knowledgeable and professional demeanor on all issues related to Mercedes maintenance.

Exceptional customer service from the service department. Had my car serviced with no effort. They came to pick it up and dropped it off promptly once it was completed.

Renan Marchet, one of the service writers, went above all of my expectations. Him and the service department got me back in my car even sooner than we thought. True professionals, great service.

I had to take my 2016 C300 in to repair a loose plastic face-plate that was dangling on the ground from the under-carriage under the drivers seat. It was an emergency repair that couldnt wait. Renan got my car right in when the mechanics arrived, and it was repaired and ready by 8:30. Not only that, Flagship did not charge me for this service since it only took a couple of clips to secure the face plate again. This is why I continue to be a Flagship Mercedes-Benz owner. Great company, and great people. Thank you, Renan and FM.

I highly recommend, exceptional customer service from the moment I walked into the front door. Michael was amazing, he made sure I had a great experience getting my new car.

Awara was great! He was able to get us the dream car with all the features we were looking for. We were willing to wait and ordered our brand new car. We traded in the one we had and it was such a smooth process. Once it was delivered, we went in to do all the paperwork and in a matter if days we were picking up our new GLE . We are beyond satisfied with both the service and the car. Will showed us all the car features and how to use all the new technology. We are beyond happy and satisfied with the service at flagship motors.

I had to get a service rather quickly, Nathan and Mike Hanafin were able to fit me in and complete the job extremely quickly. I was very happy with the service and the experience at flagship a wonderful place to get your Mercedes taken care of! Thanks again to the team at flagship!

Amazing dealer worked with me and explained everything. Friendly staff, I didn’t feel pressured to do anything. Walked out the same day with my car.

Like any dealerships you have to expect to wait at least an hour or more regardless if you made an appointment. Bring a book or have some one pick you up. Impatient will lead you to nowhere. Mine was spur of the moment (flat tire) yet they were kind enough to repair it that day even though they had others way ahead of mine. Frankly, I find Steve of all the representatives the nicest. Dont get me wrong others are nice, too. He gave updates via text or by phone.Why 4 stars it can be pricey.

Excellent service as always. Nathan is tremendous. His experience and knowledge is the best. Thank you

I made an appointment At my local Mercedes Benz dealership in Lynnfield because my car was too dangerous to drive. There was a huge bubble and gash on the tire ready to split open. Between Herb Chambers Service advisor and a Mercedes-Benz certified mechanic, I would have felt at ease that my tire would have been changed out correctly and felt safe to drive my vehicle. After, they called and said my vehicle is ready and job was complete. I drive my car away and it is driving sluggish and not right. So, I pulled over to look at tire and the tire was the same it was when I brought it in (big bubble and huge gash across it.) The tire was not fixed or replaced! I called the dealership and asked what they did to my vehicle for five hours they had it. I also clearly explained to them prior it was my front driver side tire and called many times to confirm that. The service advisor apologized and said they changed the wrong tire. They picked up my car and brought me a loaner and then they tell me that they’re going to replace correct tire with the new tire they put on the wrong side and find the old tire that they threw away and put that one back on my car. How does a herb chambers certified Mercedes-Benz dealership have a service advisor and certified mechanic not able to complete a simple task of replacing a bad tire? After a service manager gets back to me I will write a further review of how the service manager handled this issue.

Had my car towed to Flagship after a flat tire left me stranded. The process was seamless from start to finish. Stephen Lopes was extremely attentive and professional and had the tire replaced and ready to go within an hour, not to mention a sparkling car wash. I will definitely be returning for all of my future car purchases and service needs!

Michael was very pleasant men and he explain everything very well. It was pleasure to meet with him.

I’ve been with this dealership for 8 years he has been always professional and welcoming I recommend the dealership because of him Renan 5 stars thank you Renan

The service I received at Flagship was outstanding. Stephen is professional and personable. He was very accommodating and provided an appointment and my car was repaired the same day!

Renan took care of my emergency tire repair and got me in and out fast !Every interaction with him and the Lynnfield Mercedes service department has always been perfect and professional

Nathan is always so wonderful!!Hes very friendly and helpful! If you every need service hes the guy to ask for.