Very helpful, had everything we needed, plus helped us with something they did not have!! Great people, thank you!!!

Walked in to the store to pick up a part I requested them to put on hold an hour and a half earlier (and confirmed what time the store closed) only to over hear the counter person complaining to abother customer how much he hated people who put parts on hold and never show up and what a waste of time they are mainly because he had to work a bit harder to pull and or restock said parts.He proceeded to hold up the part I was there to pick up and used not only the part I was there to purchase, but called me out by name inferring I was clearly wasting his time not knowing I was in the store and since I didnt magically appear in the store the moment I hung up the phone.I have been using Napa both personally and professionally for over 20 years, I will never shop at this store again and will go out of my way to not shop the Napa brand in the future.While my time is valuable, where and with whom I spend my money is also very important to me and if you dont appreciate the customers who support you I have no desire to continue supporting you.Needless to say, I did not purchase the part from them or the other items I had planned on picking up.Customer service tip: dont talk poorly about your customers and if you really do feel the need to do so, make sure they arent right in front of you.

I have always admired Napa Auto Parts. Knowledgeable staff. This store is excellent..

They tried to tell me the open box, no bag temperature sensor was the only one they have TS5617. I wanted the TS5619 $2 cheaper. I see it in the guys eyes that he was lying so I went outside and ordered it online. Ten minutes later I picked the exact model I needed, TS5619 that the liar was claiming not to have. What a bad attitude on the guys part, it cost me precious seconds of my life. Karma is a ......beard face.

Quick and courteous service. The staff helped me find the things I needed.

Had my part in stock. What else is there to say?

Great place for hard to find items. A lot of which were in stock.

Worst experience ever !! Part ordered on line wasnt available to pick up even I had confirmation email from the store. Store manager, Ken Rayment, tried to sell similar item and mentioned NAPA corporate advertising non available items for sale through the internet. Rayment refused to give me a corporate customer service contact information.

NAPA quality of course. Didnt think it was an actual store at first. Excellent service! Not immediately, but great when its your turn. :)

I only buy parts from Napa because I always get the right part and its a good quality as well. Napa is known for having professional sales people that know what they are doing they know the questions to ask to deduce the correct part. Very good experiences with these folks and I have come here periodically for decades!

Always have the parts I need.

Theyre the best Napa in the Country! Theyve been my parts people for over 20 years. Super cool people behind the counter!

Ive been to this Napa part store over the years, They seem to be knowledgeable. however, their customer service and computer skills arent up to standard. Spent over 10 minutes for a simple exchange. I felt that I was more of an inconvenience than a customer. It wasnt until I asked for a manager that the employee actually started helping me. Not sure that I would be back!

The staff were competent, knowledgeable, and very helpful. Prices were great (as usual). Easy peasy

My favorite auto parts store. Always friendly and knowledgeable.

The staff there is very helpful and was able to answer my questions.

Great crew ..best parts in Mountlake Terrace.Enough said !

This place is awesome and can usually get just about anything you need same day.

Nice and close to the home

Mike & Jeff are very knowledge, friendly & very good at what they do. They have been taking very good care of my automotive needs for about 10 years! I have always received excellent service at a very fair price and the advise always has helped me & they know I know enough to get into a lot of trouble. I appreciate all the trouble theyve helped me out of. I will not go to any big name auto parts stores for a variety of reasons. Lynnwood auto parts is closed on Sundays & I have had to go to the other guys and each time I have...I have been disappointed with the level of service & knowledge they say they have. To Mike & Jeff...I apologize for how long its taken me to write this review...I just got my Google account & am figuring out how to use this smart phone. Do you help people with their phones? Lord knows I need all the help I can get. Please keep on doing what youve always done...Im a diehard customer until the end. Thank you!

Great place for auto parts, great people!

Good people. Very helpful and knowledgeable, even on obscure vehicles such as mine

Friendly and helpful. Quality staff and products.

Great place to shop. OEM parts for my BMW were perfect replacements (plugs and only 2coils out of 6) . Coils are 95 bucks, and they helped me trouble shoot that I only needed 2....big thank you.

These guys are great! Stopped in yesterday looking for an M14 triple square bit, was unable to find a loose one, but we did find one that was included as part of a set. Rather than try to sell me the whole set, the manager (whose name I forget... sorry!) instead told the rep to pull the one bit I needed from the set and sell it to me individually. I didnt even have to ask! Very impressed with the customer service!

They had the part we needed but the guy working wasnt wearing a mask :(

Phenomenal customer service!!! The Asst Manager Sasha was super helpful and a pleasure to deal with. They treat you like youre family. Ill definitely be back!!!

Very courteous staff, who always comes up with the correct and right part that you’re looking for. Just would you want to find a parts store.It’s my go to automotive parts and accessories store

Debbie held the store open for me to get there in traffic. To get new battery that had gone bad it was out of warranty . This was defiantly beyond the requirement of her position. This store had been a family owned franchise until early this year the transition to a corporate store has been lumpy but remarkably smooth under the circumstances the gentleman who had trouble with the application issue I can assure him that was not usuall for this store.

I came in today with a blown hydraulic hose, and the amazing staff there had me in and out in no time! Top notch business! Thank you so much for the great service! GO SEAHAWKS!

I had a problem that two auto repair stores did not have time to deal with. Debbie Horton came out in the rain and help me realign my windshield wiper blades so they did not Clump on the metal frame of my car. She would not take cash as payment. So I hope she likes the pizza I will send her way later on.

Solid group of people here. Knowledgeable!

The staff is on point. The helped me with a warrenty for my alternator. They quickly switched out my old for a new one and I was on my way.

Great auto parts store, always friendly and knowledgeable staff

Wouldnt recommend any other auto parts store in Lynnwood

The Manager & salesmen went above & beyond in the customer service department! I am female & these guys were not only helpful but they went the extra mile. This Napa has earned my business & I hope yours too.

Great service 👍

Most knowledgeable and helpful parts retailer in N King and S Sno County

Great store! Great customer service!

Absolutely useless store and help. Try looking for a simple universal item and all you get is whats the application? with no better way to look things up.

Great staff, very helpful, large selection of products

Love this store!

AWESOME!!!!! were so amazingly helpful.

If you have a German car you need to come here for liqui moly products

Knowledge and service are always appreciated!

Good store and profesional work staff.

Have been going to this store and only this store for all my auto parts and accessories and supplies for years. Service is great and employees here actually have knowledge about cars.

This store is very unfriendly, I just went into the store today to buy a couple things and the staff was very curt with there comments with anything that was asked. When I went to pay with my American Express card I was told nobody accecpts that card any more except costco.I dont have a problem if a store does not accept one card or another its just the way these people acted on it.Will not be going back to this store.FYI we just moved our business to Moountlake Terrace this week and have 40 trucks and was looking for a local parts store to get to know.

A throwback to auto parts store of years ago; super helpful employees who actually know about cars and can walk you through questions and problems.

Not bad

Excellent service..

Great good people good service

Good peeps, very knowledgeable!

Great place, great price

Car parts for the knowledgeable.

Fast courteous service

Got the part I needed...

Friendly and helpful

Good commercial outlet

Expensive, but good parts.

Good place

Bad

Auto parts

Okay

Good place for spare parts

Very good parts for cars