Everyone involved was extremely professional and provided all the help needed. The bid and final cost were exactly the same and more than fair. The installers were absolutely amazing and took pride in their work as if they were installing in their own home. A++Highly recommend them :)
Great service. Very patient while I took my time to decide on just the right carpet. So helpful. They let me take samples home and even ordered me a large sample that I could keep. They are the best!
Was an awesome experience working with Mike at Nielsen Bros. Flooring. He was patient with us and gave us the time and attention we needed to make the right decisions for our home upgrades. The work was done extremely well and we are more than satisfied with the process and results. Would definitely recommend.
Everyone at Nielsen Bros. Flooring was a pleasure to work with on our residential project changing out all flooring, including carpet and hard flooring. Scheduling two separate crews turned out to be particularly auspicious for us just prior to the holidays. Crews came in perfectly on schedule with courteous notice, worked solidly and respectfully, and completed the jobs without delays or issue. The whole process from the moment we found them online, to visiting their showroom, to project completion, impressed us as a quality local firm to do business with. We HIGHLY RECOMMEND Nielsen Bros. to anyone looking for quality flooring.
Worked with Nielsen Bros. about 30 years ago. This is main reason I went back for my carpet and flooring needs. Very pleased with carpet install. Kitchen floor install was outstanding. Peter the installer is the best in workmanship and detail. Very satisfied. Would recommend Nielsen Bros for professionalism and workmanship.
I have used Nielsen Brothers for all my flooring needs for about the last 9 years. Ive never been disappointed. Staff is friendly and helpful. Their installers are on time, clean and neat. I love the fact that its a family-run business.
Our installer was Val and he was amazing. The end result was a perfect floor and a super clean job. The whole experience was so positive and exceeded my expectation. I will call next time we need any flooring, we will be building soon. If you would like to hear more tell Mike and Mike to use me for a reference. I will be happy to tell you more.
Nielsen Bros have over many years and installations kept my home new and fresh looking with their great selection of products. The customer service and the installers round the whole experience off to 5 plus stars.Thanks a million for my new three bathroom floors and my new carpetthroughout the house.Excellent Business one can rely on as I did many yesterdays, today and in the future!Love you guys!
After much discussion with owner, Mike Nielsen, to figure out the best choice for my purpose – durable carpeting for an internal staircase in an apartment unit – I purchased Karastan Metropolitan 983 in the color called Cumulus Cloud. It looks high quality and sophisticated, just what I wanted. Installation was quick and perfect. Carpeting is a difficult decision to make because there are so many choices. I appreciate how Nielsen Bros Flooring treats you as though you are the only customer in considering all the options.
They were able to find carpet that matched the adjoining rooms that I had put in 10 years ago. They had the best price and the installation was excellent. The only drawback was that the pad was thicker than the carpet that was replaced which required me to trim the bottom of the doors
This is your warning right here. I ignored a couple of the negative reviews and hired Nielsen Brothers and regret it terribly. It was the worst experience with a contractor ever. It took months to get our carpet. We lived on sub-floor for weeks. Coordination between flooring installers and carpet installers was left to us as Mike Nielsen did not do his job. Many of the conversations and events that followed led me to believe the company I was dealing with was not entirely scrupulous. Eventually when I threatened a law suit we got the job completed. I stopped into their showroom and talked with a woman I believed to be the office manager who pretty much let it slip that I had been overcharged as well. Now I am learning that the grout in the tile floors I had installed was never sealed. I tried contacting Mike who sent me a link to a product that does not require sealing. After talking to the products technical advisor I learned that could not be the product used in my house... hmm trying to mislead me again. Go another direction!
We went to Nielsen Brothers after having a horrible experience with a different carpet company. Nielsen Brothers helped us find a quality carpet and the installation was excellently done. We appreciated their good communication and they arrived at the time they committed to come. They also met an impossible deadline with carpet installation for our rental home so that it would be ready when the renters moved in. We highly recommend Nielsen Brothers!
Excellent product, knowledgeable sales person, prompt and efficient carpet-laying techs. Totally happy with the whole experience. Would definitely recommend using Nielsen Brothers!!
Just had our flooring installed and it looks amazing!!! The install was surprisingly fast and the installers extremely professional....Our in store experience was just as impressive - its astonishing to see that many tile and hardwood flooring options to choose from! Thank you for the outstanding customer service - we will be back!!
We looked at several flooring places and were impressed with Mikes knowledge and no pressure sales approach. We got a great price, but did have to wait for the installation as his best installer wasnt available right away. He was well worth the wait. Our floors were uneven and needed a part replaced due to water damage. Peter did a beautiful job and all in one day! We love our new floor!Highly recommend them.
Very pleasant, knowledgeable Sales Representative and Store Manager. Wide selection of flooring samples.
Had great experience..my floors look fabulous..great customer assistance and attention...
Everyone we worked with was amazing! I would certainly recommend Nielsens!
Mike at the Lynnwood store was so patient with me changing my mind many times. He worked with me and explained the pros and cons of each product and put up with all my questions. The communication was great and I was kept in the loop at each step. Installers were professional and paid attention to every detail.
We shopped many places for carpet; what a waste of time. Just buy from here and make your life easy. Best price, best installation. Mike and his crew know what they are doing and wont steer you wrong.
We were really pleased with the service offered at Nielsen Brothers. We had an entire basement refinished, with luxury vinyl in two rooms, and new carpet in two rooms. They offered good advice on proper flooring without being pushy, and the install looks great.
Incredible experience working with Nielsen Bros from beginning to end! Beautiful carpet choices, expertly installed, professional, the scheduling couldnt have been smoother & easier. 5 stars - a perfect 10!
Mike at Nielson was great to work with and able to accommodate our schedule for installing carpet in our new home before we moved in. The install crew was very detailed & professional. We will definitely be contacting Mike in the future for additional flooring needs.
Very pleased with our experience with Nielsen Bros. 2nd time we have purchased from them. Installers did great job also.
I am extremely happy we chose Nielson Bros to replace our carpet in our home. The carpet we chose was of better quality and less expensive than any quote we received from the two big retailers in our area. We primarily dealt with Mike and he was extremely professional. I’ve owned two homes prior to this one and have replaced carpeting several times and the Nielson Bros installers were by far the best carpet installers I’ve ever dealt with. Choose Nielson Bros and you won’t be disappointed.
We have had Nielsens recarpet our home twice and my parents home once. Every time has been a great experience. The customer service is outstanding and the carpets we chose lasted years.
Our laminate floors look wonderful and Petr that did the install got it all done in one week! We are thrilled.
Carpet selection was terrific, pricing was great, and the installers were very professional. Work was done extremely fast.
From walking in the door, ordering and picking up my new flooring was a great experience. Thank you Mike
This rating is based on the deceptive pricing. I picked carpet out and figured the approximate price based on the installed, including pad price posted on the store. They came out and measured the room, then gave a bid that included 132 sq ft for a 10.5 x 8.5 room (an over -charge of more than 30%), plus $250 to remove existing carpet. When Mike was told wed handle the carpet removal he said the bid was wrong, that charge was for the installation labor... so charging for 30% more carpet than necessary plus adding labor! Wow.
Very friendly staff. Made it extremely easy to make my carpet installation decision.
Neilsen Bros. had the carpet quality I wanted, it was great working with the company and the installers did an excellent job;. Ill be working with them again to install my hardwood laminate flooring.
Nielson Brother has an excellent selection of flooring products. For people who want better than Home Depot or Lowes, this is a good place to go. My reservations about Nielson Brothers comes from customer service. It was quite a task to pin down delivery. I was advised that the driver would have a helper. I said I would have my installer at the house to help unload. But I needed a time for delivery as the installer would have to leave another job to be here. The driver got lost and was very late. The helper did not want to help and said they expected me to have a crew here to unload. I had been very clear that one person would be available.My rating would be 5 stars for product and 2 stars for customer service so a generous average of 3 stars.
Everyone at the store was helpful and accommodating. We have told friends who are looking for carpeting to visit Nielsen Brothers!
Excellent customer service, quality products, fair prices .... Thank you.
Mike worked really hard for us and did a great job. Store has great selections to choose from as well.