I am a new mobile customer of AT&T and I truly enjoyed the services demonstrated by the staff. You dont have to wait too long before being greeted by staff to ask how they can help you. Once they begin pursuing your request, I must say, theyre very competent from start to completion and assure anyone, youll be pleased with the service they provide. I would highly recommend to others that if youre interested in receiving superior assistance with cell phones, rather youre buying a new cell phone, switching to another provider or adding to your existing plan, head over to AT&T, they have the answers and exhibit excellent services while displaying competency and a smile in a professional manner. Im recommending my son to switch to a better, faster and a stronger provider.Lori B, Marshall, WI

Forrest Hess - gem of a consultant! Ive been in twice in the last 9 months to change / update service and I was lucky enough to have Forrest both times. You can tell he knows exactly what hes doing - asks the right questions, helps get the best pricing for you he knows hes able. A fantastic non-salesman, salesman :-)

Personal hands on attention. Great customer service

Madison Brown is a one-of-kind sales associate— he was the most kind, courteous, informative, and efficient sales associate I think I’ve ever met (all while training a new sales associate). He helped me set up my new FirstNet service through AT&T. He explained things very clearly and made sure I knew of any and all promotions that were running at the time. I got to the store a little early for my appointment on a night they were supposed to be closing early at 6pm. Not only did he get me in early, but also ended up staying past the end of his shift to finish helping me out. I truly appreciate the help and guidance through this Madison!! You’re great at your job and I hope AT&T is paying you as much as you’re worth!! Thanks again, man!

Very disappointed in my service. The manager, Betty, was extremely rude and short to me when I was just trying to solve an issue with setting up my internet and she would not help me find a solution, she just told me to cancel my account and go to another internet provider. I have been continually lied to from these associates because they don’t want to help me solve the issue and every time they set up an appointment for me, no one will show up. I hope they can treat other customers with at least a little more respect than they have shown me. I have worked in customer service for years and I would never treat a customer like this manager treated me.

Horrible service. Told returns could be done if not opened at corporate store (this store). Sadly they did not want to honor their own policy and said it needed to be done online. Not a huge issue if she wasnt rude and the info on the phone would have been the same. Go elsewhere :)

The employees at this store are the best!! They go above and beyond and never make you feel stupid, no matter what question you ask them!! I give them an A+

Great store, one of the last few. Ask for Madison or Chris whenever you go in. Both seasoned vets with well over 30 years experience between the two. Won’t ever go to another AT&T store!

I worked with a representative named Madison on replacing my broken phone. I was also switching my service to a postpaid account. he made it extremely easy for me and did everything he could to save me money by looking for eligible discounts. I was really impressed with their customer service. Madison also made sure that I had everything I needed before I left without trying to upsell me on unnecessary add-ons. I would definitely recommend this location and provider to anyone.

Had wonderful, patient and professional service from Madison at this AT&T Store.Have worked with him on other issues with our phones over the past few years. Highly recommend this location and Madison! Thank you for having such a great employee!!!!

Wonderful customer service provided by service rep. today. Patient, active listener, and took time to explain all the answers to my questions. Helped me feel comfortable with all my financial decisions regarding my phone and AT&T service. Highly recommend! Thank you!

Came in to switch from another phone provider. I was greeted by Madison and he helped me get everything squared away. We ran into some issues in getting information from my previous provider, and Madison sat on the phone with them for 30 minutes to help me resolve this! He gave me great input and provided me with a great deal on my new phone. Through it all he had a smile on his face and was very polite. He even assisted with the set up. Made my experience with AT&T a very positive one.

This store is my favorite store in madison!!! its a convenient location and the service is always great. Josh takes his time to understand, educate, and not pressure to upsell products - he takes time to listen to what I need. I understand this location is busier than others, so I have no issues creating an appointment online or waiting longer hold times over the phone because i know the service is so great. Keep up the good work, Ill be a forever customer.

I never post reviews, but felt inclined to after having such a great experience at this store. My wife and I just moved to town and were switching carriers and getting new phones and numbers. We walked in and were greeted immediately and set up with Tony. We didnt know where to start, but he walked us through everything and made the entire process seamless. Extremely helpful without being pushy or trying to sell us on anything. By far the best experience Ive ever had in a cell phone store!

I visited this AT&T store on E Washington Ave in Madison, WI. And was helped by Ler. She was awesome - super knowledgeable, professional, and friendly. She answered all my questions (I had a lot) and helped me find the right plan for myself.This was the best experience I have had with regards to starting a new phone plan. Definitely worth a review and 5 ⭐⭐⭐⭐⭐.

I’ve had better customer service at Taco Bell if that helps

My 6 yr old phone died and I needed a new phone now. Forrest was very knowledgeable and helpful. He explained my best options for a new phone and recommended we change our plan to save money. I appreciated that there was a lot of space between us and other customers. Overall a very positive experience.

Every experience i’ve had here has been frustrating. understaffed and unhelpful, not communicative front door greeter/manager has been a source of great frustration. i managed to get some good repair work done in the past, but it took multiple trips and the good part of the experience was related directly to the (not in house) repairman. Are you very busy? Do you have very little free time? Come by this place and they’ll waste it for you! Want to sit in your car for half an hour thinking you’ll be helped next? Don’t worry, they’ll always be 2 people in line ahead of you. Make an appointment, or better yet, don’t go!

Great in store service, friendly., helpful knowledgeable

One of the best ATT stores I have been to. Zer (Wonder Woman) was the sales rep who I worked with and she was awesome. Great customer service by her.

Nice very larges store but they need to get a few more chairs for customers that are waiting. Theres plenty of room to space them out in pairs too.

I was in a few days ago and had a horrible time getting a phone and the store manager Betty is vulgar and rude with the temperament of a child we will never go back

I got a new phone and signed a contract for new service with Tony. The entire experience was thorough, easy, and Tony is awesome. Truly everyone working at this location seemed friendly, thorough, delightful, and were enjoyable to be around. Tony made the process simple and set up my new phone effortlessly. No issues, super happy, great location ☺

Store was clean people were play and helpful as much as they could be for my problem

Very great experience at this location! Forrest greeted us as we came in. Helped us with everything we needed. Even took the time to call another location to find the device we were searching for!!! Overall an amazing staff you have at this location!!!

They might give me a new phone

Went in there a few weeks ago trying to buy a new phone for my wife and I got my name on a list but 30 min went by and still no one had come over to acknowledge us saw the store manager made eye contact and he left didnt say anything to us just left so I went to uscellular instead now she has the new Samsung could of been your money but now its theirs

The worse customer service ever.

Zer was a lot of help. Very knowledgeable and patient with the many questions that we had. I was able to get me and my wife new phones with understanding of the contracts and the differences from a lot of the phones offered. Will definitely go back to this store and ask for her assistance when we decide to upgrade again!

Zer was so great to work with when buying the new iPhone 11 Pro. She is very knowledgeable. She moved us to a new plan that increased the data maximum. It also was a lower cost for our family package.

Long waiting time for service and not seeing more than one or perhaps occasionally two sales personnel.

Had a great experience getting a new iPhone today. Forrest was very knowledgeable and professional. He worked efficiently. The store had a great plan for distancing. A great experience all around.

This is my second go with AT&T, the first time was years ago and not good. I am glad many years later that I have given AT&T another shot. Much better experiences with this company....East Wash store props to Hunter and Sam. Both amazing to deal with, very knowledgeable, and went the extra mile to make a happy customer happier. Thank you.

SO! My brother and I stopped in and upgraded his cell phone, after he broke his nearly a year ago (we wanted to pay it off to be safe instead) and were helped out my a younger man named Hunter! Fantastic store with wonderful customer service. Very helpful and informative for my brothers sake since he is not tech savvy. Thank ya’ll so much.

The worst customer service. Never ever going back.

I have had such good experiences at this store! My representative Zak is super knowledgeable and fixed all of the issues I had when I lost my phone. Now whenever I need to visit the store for something I make sure he is working!

Josh greeted us and was very courteous. He helped make our purchase a quick and easy one. We found our go to cellular retailer!

Zer is amazing! She helped my mom and I upgrade and sync everything in the store, the first time it was a hassle free experience! She’s the best!

Needed a new phone. Salesperson was very helpful. He didn’t try to sell or push a phone onto me that I didn’t want. He helped with setup and told me how to finish setting it up when I got home. Took my old phone to donate to a local charity!

Went in and did an upgrade with Forrest!! He was amazing and answered all our questions for us!! Fast and friendly! Great experience!!

I had a bad experience before at this store with a sales guy.But I would like to give 5 stars this time .Eric responded very nicely to my payment issue and he was able to get the paid amount credited to my account.Thank you so much Eric for your help.He is really helpful and be fixed my issue.

Zer is amazing—go to her. Further, Firstnet is great and she knows the ins and outs of that type.

The sales reps and manager were very helpful. I was in and out in a short time. The store was also very clean and I felt safe shopping as they wiped down everything before they worked with me.

Couldn’t get them on the phone for 30 mins. Then the representative was defensive and hung up. After I had so much grief with a their 800 number. The person who hung up on me is name was Josh. A waste of humanity and a waste of a store.

I worked with Zer. She was very helpful with everything i threw at her. She got my family hooked up with brand new phones and even got us a cheaper bill. I would highly recommend going to see Zer with all your mobile phone needs.

I had a great expert this store after a few frustrating experiences with customer service over the phone! Everyone was really nice and helpful! Solved my problems & set me up well with everything I needed! I had to come back when my new phone was mailed to me & the experience was the same, everyone was super helpful & nice& the store was very clean!

Our sales rep, Tony, was helpful, personable and knowledgeable. We did not have to wait long to be assisted and the store felt clean and safe.

I go to this store specifically because of the great service I get from Kayla W. She’s attentive and has never been unable to help me with a problem or provide a recommendation. She works quickly and her sense of humor makes stopping into the store seem like fun rather than a chore. Thank you Kayla for always providing a top notch experience!

Came into the store and they were very helpful and the service was fast any time you need a phone should stop in and see Forrest he will help you.

Walked in looking for a better phone. Paid more than I intended to, but it was worth it.Salesperson was very professional. Only place around that doesnt expect people to be wearing a mask in 90° weather.

Needed a new SIM card and Hunter was awesome. Got curbside service with social distancing in place. Thanks a lot, now I can get back to working remotely!

Zer was awesome and very helpful with questions and the phone activation. Really good experience

Josh is an excellent salesman, and should be a Mgr. His personality is very service oriented, and this whole experience was wonderful.

Very good experience! Josh was excellentSwitched services to AT&T.

I was having some issues with my phone and overall general questions and Kayla was able to help me out and was amazing! She had the answers and was patient and understanding and didn’t make me feel stupid. Thank you Kayla for the great experience and helping me with my new phone!

Forrest was a fantastic help - very knowledgeable, extremely competent, personable and fun. It was refreshing to see how he put his heart into his job, providing excellent customer service too!

CJ has an incredible work ethic and helped satisfy all my needs. Worked out our HUGE conundrum and got the desired result. Will recommend AT&T to my friends because of him!

I went in the store to register and I told them I came for a battery for my router. Asked to wait in the car. After 15-20 minutes in the car I went into the store to see what was taking so long and repeated my need of a battery. WE DONT CARRY BATTERIES ... go to Battery plus down the street.... VERY INFURIATING and disrespectful of my time.

Zac was a great help and very nice person to deal with!! Highly recommend

Betty and Madison provided great service!

Kayla was the most helpful person. I took my mom to set up her very first cell phone. My mom was worried and nervous about this and Kayla was amazing! She helped my mom feel more at ease and to understand her new phone. Couldnt be happier, greatstore, great people, keep it up at&t!

It was a very helpful experience that went very smoothly! The person helping us was very nice and patient and helped us set our phones up right away!!! Awesome

Forrest did a great job getting me set up with a firstnet account and a new phone.

I made an appointment for another day. There was an hour wait.

A couple customers didn’t wear there masks and where asked to leave but the manager stood her ground and I was happy to see that other people safety is a concern here

I wanted to that Zer Hewitt is a good retail sales Consultant person she really help me out a whole lot thank you so much Zer have a nice weekend

Zer was amazing! She was so patient. This experience was much more calming and easy than any other cellular store experience I had with Verizon. Thank you so much!!!!

The team on East Washington in Madison Wisconsin are just amazing! My phone was stolen and in just under an hour I had a new phone same number.I was completely stressed out about it but they took care of me!Thank you

The customer service was outstanding. Nicole went above and beyond to assist. She is very knowledgeable and personable. I enjoyed the interaction.

Super helpful employees! Made getting a new phone easy and fun. I won’t be going anywhere else for att. This is by far the best store I’ve been to.

Im very very happy with the help josh. gave much faster than the phone very pleased😀😀😀😀😀😀😀😀😀😀😀😀

Very poor service. When I walked through the door a woman acknowledged me but did NOT ask my name to put on the waiting list. After a 1 1/2 hour wait I left!!!

AT&T has the best sales rep, Madison. He is very knowledgeable about iPhone and Samsung products. He went the extra mile and stayed longer than his shift to make sure my kids phones were all set up and happy. Thank you, Madison. Your patience and assitance made a stressful night go smooth!

Katelyn Schelfhout gave me exceptional service in setting up my new phone and solving problem with old phone. Very kind, courteous and knowledgeable!!

CJ was awesome. So much help very friendly! Would recommend family and friends to go talk to him for his amazing customer service!!

Josh, was really helpful and nice. Definitely recommend anyone to come see him!

I got purchased both my internet and ATT TV from Katelyn at AT&T in Madison! Katelyn took the time to help me understand my options and pick the best plan for me and my roommates. She continued checking up with us until the service was installed and was friendly and helpful the whole time! We love our ATT tv and our internet works great. Thanks to Katelyn and the AT&T team for the great deals and customer service!!

Chris is the best man to go with, knows what he’s talking about, patient, and will help answer any question you might have. I’ve been going with him for 10+ years!

Kayla at the store is always helpful whenever I have questions about my phone. Very quick to find the answer and resolve and issue!

The manager to help me was a great guy

CJ was so helpful and very educated on everything he was talking about. Would definitely come back and receive service from him. 😊

Thanks a lot CJ for your professionalism, patience and accuracy. We had a lot to do and this guy helped us with it all. More than satisfied customers.

I went to have the name changed on the account because my husband died unexpectedly. I called and they said they needed me to bring in a certified death certificate, so i did. When i walked in, i was immediately greeted and told there were 5 people ahead of me, and it would be 15 or 20 minutes. I waited 20 minutes, and only one person had finished their transaction. I asked if i could jump ahead since it was only a name change, and i was told no. So i left.

CJ was the best! Very patient. Helpful and informative. I hope he’s available next time I come in.

Eric and Forrest were very helpful as we ported my Google Voice number to a new line added to my account. Thank you to both of you!

The staff was friendly, location is very clean and I am pleased with my service.

After 8 years with an iphone 4, I finally decided to upgrade. I detest technology… its prices, its size, etc. Walking into a phone store is like walking into anxiety producing hell. Fortunately this particular store has an employee named Kayla who was very patient and not at all pushy. She understood my need to keep things simple and inexpensive. Even though I bought my new phone at Best Buy, Kayla happily hooked it all up for me. She is an asset to AT&T and I hope she is treated & paid well. Thanks again, Kayla!

Madison was wonderful, I came in worried about my account, and he put me at complete ease. He made me feel like I mattered, and I left feeling much better. Thanks Madison!

Extremely impressed by the customer service I received from CJ! He helped me get my new iPhone all set up. I had a great experience and will certainly recommend others to visit CJ at this location.

They have good services for phone plans, but if youre thinking about going to this place. Make an appointment.

I was just in the store working with CJ and he was absolutely amazing. My situation wasn’t the easiest to deal with and he was incredibly patient and helpful the entire time. Had a few hiccups and he just took them in stride. Would definitely recommend working with him.

Soo knowledgeable and helpful. I will ask for Zer every time!!

Zac was a wonderful young man to work with. He helped to understand everything. Keep hiring people like him.

I stopped in to purchase an iPhone 11. The sales lady said they do not sell them outright, due to limited stock. I purchased an iPhone, outright, from the same store 8/2019. However, I was looking to upgrade. I guess they changed the policy. Horrible customer service!

Zac is super awesome and very helpful! Was in and out a lot faster than I thought.

Very helpful, knew what she was doing. Very friendly and would come back again for her assistance.

Wasted a whole morning here. Need better communication between phone, online, and in-store. Unhelpful employees that would not give us a straight answer of how to change an order from delivery to in-store pickup. Phone is on back order for a month and no one in-store, on the phone, or online will help. Overall frustrated with this whole process. I am a new customer and AT&T is really starting off on the wrong foot.

CJ was awesome! He took his time with us and made our experience easy and hassle free.

CJ was great. He was quick, competent, and personable. Highly recommend working with him in the future.

Very helpful and hardworking! So happy to have come in today and work with CJ!